Douglas Allen Epping reviews

★★★★★ 1/5

Trustpilot

I do not recommend

I would not recommend this company even if you are desperate to sell your property. They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!They are just looking for an easy sale without much effort.Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat. Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.

Emanuila · 16 February 2023

★★★★★ 5/5

Trustpilot

Fantastic service and very helpful…

Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.

Jack · 14 April 2018

★★★★★ 5/5

Trustpilot

Waseem Khan - East Ham Branch

I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.

Tricia · 14 October 2016

★★★★★ 5/5

Trustpilot

We were very happy with the service…

We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.

Sam · 23 April 2019

★★★★★ 5/5

Google

Zara was really helpful from the moment we called to the moment we exchanged! She is a brilliant member of staff and always very polite and helpful. Everyone at Douglas Allen were doing their best to see our mortgage through as quickly and efficient as possible. Would recommend!

Tori · 12 June 2020

★★★★★ 5/5

Trustpilot

bought a house in woodford green

I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level. I would also like to say thanks to Nash he also helped me.

Khuram · 5 October 2015

★★★★★ 5/5

Trustpilot

Thank you to Michelle and the team at…

Thank you to Michelle and the team at Douglas Allen. They have provided a fabulous and efficient service, everything happened as they said it would. I was kept up to date with everything throughout the process and everything went very smoothly. The help and support was very much appreciated.

Liane · 24 January 2020

★★★★★ 5/5

Trustpilot

Top quality service

The service we received from Denise was fantastic. She went above and beyond to make the process run as smooth as possible. She made a stressful process a lot more manageable and I will be recommending Douglas Allen to friends and family

Miss · 12 October 2021

★★★★★ 5/5

Trustpilot

Arbaz East Ham branch is excellent!!

Arbaz is currently dealing with the sale of my house at Meanley Road. So far, he is doing a brilliant job. We have had a few offers in already without the property being on the market officially. He is also very pro efficient and easy to approach.

Customer · 3 July 2020

★★★★★ 5/5

Trustpilot

Quick sale and professional service

We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.

Sandeep · 19 June 2020

★★★★★ 5/5

Trustpilot

Very pleased with the level of service…

Very pleased with the level of service they provided us with. Caroline and Alex were extremely helpful.

Ozgur · 5 February 2024

★★★★★ 5/5

Trustpilot

Hasan was absolutely briliant

Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.

Mohammed · 15 June 2020

★★★★★ 5/5

Trustpilot

Khaleesha was extremely helpful…

Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!

Greg · 28 June 2018

★★★★★ 5/5

Trustpilot

Douglas Allen Barkingside

Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.

Mrs · 14 May 2018

★★★★★ 1/5

Trustpilot

Poor sales negotiators and the…

Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.

Giles · 9 September 2023

★★★★★ 5/5

Trustpilot

THANKS YOU

THANKS YOU. I like to thanks to all Douglas Allen team Special Thanks to Michael Aloto as he help a lot about my case always ready to help I also like to big thanks to Michael on behalf of my family to give right advise to make my family happy 🙂🙂🙂🙂

Suhel · 5 March 2018

★★★★★ 5/5

Trustpilot

Woodford Branch

Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach.  Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible.  A brilliant experience and thanks for everything.

Annalise · 3 November 2019

★★★★★ 5/5

Trustpilot

Great team, so helpful!

Ray and his team at Douglas Allen were brilliant! They helped us find our dream home and I can't thank them enough. Nothing was too much trouble for them, they were always really friendly & polite and they helped us every step of the way. I would definitely recommend using Douglas Allen

Niki · 12 August 2016

★★★★★ 5/5

Trustpilot

I was really pleased with the services …

I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.

Yogesh · 27 November 2017

★★★★★ 5/5

Trustpilot

Huge Thank You To Joanna Martin who…

Huge Thank You To Joanna Martin who work for Douglas Allen. From the beginning to the end she was brilliant. She was very helpful , kind, polity, patient with me through all the process. She is very talented and professional. Douglas Allen has to be very proud for this young lady. Personally, I will recommend to everyone that if they need to rent, bye or sale a house to contact Joanna.

Anila · 5 January 2022

★★★★★ 5/5

Trustpilot

Selling the bungalow

Dawn the lady I dealt with at the beginning this process has been outstanding

Robert · 15 December 2025

★★★★★ 5/5

Google

Had a great experience with Douglas Allen during our process in purchasing our first home. Lisa, Jack, Liam and Janine were all extremely helpful and communicative. No nonsense and all very friendly and supportive! Highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value

Orçun · 25 August 2021

★★★★★ 5/5

Google

This is a review directed towards Jack, in the Epping office, Jack was always professional. helpful and would go the extra mile to help, he is a real asset to Douglas Allen, Thank YouPositiveQuality

Ruth · 25 August 2022

★★★★★ 4/5

Trustpilot

Douglas Allen Woodford

Khaleesha at Douglas Allen was very competent and helped us secure our property. She was very friendly, always available on the phone if we needed to speak to her and she knows her stuff. Made our first experience of buying a house a very good one. Thanks Khalessha :) Sabrina and Tony

Sabrina · 8 October 2015