Every review we hold for the Epping office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I are not generally into writing reviews but we got such amazing service and help from Adam and Luke at Douglas Allen Epping that it is worth singling this out. We are so grateful to both Adam and Luke for helping us secure an offer on a particular property we were very keen on; it was a complicated deal but they kept the communication flowing and they got out of their way and kept persevering until the offer was accepted. They were both very efficient in addition to being reassuring along the way, which really helped. If both are a reflection of how good the teams are at Douglas Allen, then it is without hesitation that I can recommend the entire business. Herve Graciet
Herve · 10 February 2024
Agent replied · 9 June 2024
Hi Herve,
Thank you for leaving a review! We're delighted to hear how amazing you've found the service and help you've received from Adam and Luke to be throughout your experience.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotI just want to thank Hasan and Maureen…
I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work
Ann · 6 September 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThe service I received from Stephen Ford
The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.
Bett · 13 April 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
We have been looking for house for a while. Since I started my house hunt with Douglas Allen I am confident that soon we will find our dream house. Douglas Allen Chadwell Heath staff is experienced, proactive and friendly. Emma is a brilliant member of the team and always available if we need her expert advise. I highly recommend Douglas Allen and Emma for buying and selling services.
M · 7 April 2016
Agent replied · 10 June 2024
Dear Mr Faheem, I am pleased to see that Emma at Chadwell Heath is helping to find you a property and delivering on our companies promises, We remember that when you are looking to buy your dream home their are many hurdles to overcome, as you state we are there to help in every aspect of your move. I am sure the team will do everything to find you your dream property and I would like to wish you all the best.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotSale
Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.
Mike · 23 March 2016
Agent replied · 10 June 2024
Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotAmazing help
Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.😀 The Evans Family.
Evans · 11 March 2016
Agent replied · 10 June 2024
Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.
Pradeep · 17 January 2016
Agent replied · 10 June 2024
Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen, Barkingside branch. Well done boys
Fantastic service from Joe and team from Douglas Allen, Barkingside branch. Pleasure to deal with, thanks very much !Joe has been fantastic from start to finish on my new purchase!Always got back to me when he said he would, updated me throughout and nothing was too much trouble and always went above and beyond for me.Would highly recommend - I'll be using again for sure!
Mayooran · 3 February 2019
Agent replied · 10 June 2024
Dear Mayooran, Thank you for highly recommending the service of the Barkingside office especially Joe, as a company we fully appreciate that being available and ensuring we are in contact throughout a sale really helps all the clients fully understand what is happening and keeps them informed. I will pass on your comments to Joe and ensure he continues to offer this service to all his clients moving forward.We all look forward the helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen review
We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with.
We would have no hesitation in recommending Douglas Allen to all future vendors.
Mr · 23 June 2015
Agent replied · 10 June 2024
Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWe would recommend Douglas Allen
From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of £100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.
Mrs · 11 March 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWithout the help from Steve at Douglas…
Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x
Tanya · 10 May 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAndrew Bilby
Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.
Mr · 28 September 2018
Agent replied · 13 June 2024
Dear Mr Harrison,When someone recommends you it seems to up the anti a little so you don't let them down. I was so pleasing to read your 5 star review of Maria in the Walthamstow office. We try and treat all of our customers in a away that they become customers for life and I hope this will be the case for you in the future.Thanks again for your kind wordsRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI purchased my first home with Douglas…
I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!
Customer · 8 September 2025
Agent replied · 24 September 2026
We are so happy to hear about your positive experience with us during such an important milestone! It is wonderful to know that our team's dedication made a significant difference. Thank you for sharing your kind words.
★★★★★ 5/5
TrustpilotBilal Chadwell heath customer service
Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.
Shahjahan · 6 February 2024
Agent replied · 10 June 2024
Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotDouglas Allen- East Ham
I was extremely impressed with the service I received from Douglas Allen East Ham. From my first enquiry in branch to completion, the whole process was seamless and stress free. I want to say a massive thank you to Natasha Facer, Hassan Anwar, Maureen Grey and Andrew Bilby for all their hard work and ensuring the speedy sale of my home. I would definitely recommend them.
Gemma · 30 September 2017
Agent replied · 10 June 2024
Dear Ms Joseph,Thank you so much for your kind words and 5 Star rating following the sale of your home through our East Ham office. Maureen and all her team will be glad they made such an impression and were able to help.Thank you also for putting your faith in Douglas Allen and I am delighted that your decision very much seems to be the right one!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotTop Service from Douglas Allen Maureen Grey at the East Ham Branch
It was a difficult period selling my father's property as his health was deteriorating quite rapidly. Maureen Grey the Senior Branch Manager at Douglas Allen East Ham Branch was most helpful and key to the sale of the property. Maureen would always up date me and even contact myself out of her normal office hours to provide updates and to enquire as to my father's health. In the end she got an offer for my father's property higher than the asking price and I can not thank her enough for her professionalism and assistance with the entire process. I wish her all the best in her future and will always remember the top quality service she provided my entire family.
Michael · 22 August 2022
★★★★★ 5/5
GoogleVery Professional service from Douglas Alan and especially Adam Gordon, very friendly and kept me informed with progress of our offer.
Lee · 25 July 2024
Agent replied · 24 August 2024
Hi Lee,
Thank you for leaving us your feedback. We'll be sure to pass this on to Adam and the team for you!
All the best, Douglas Allen Epping Estate Agents
★★★★★ 5/5
TrustpilotAndy did what he said he would.....
I had an initial meeting with Andy Dumas and he managed my expectations in terms of a likely selling price and advised me accordingly.He arranged an open day and from that two offers were received - this was all within 7 days of the property going on the market.I have received very good service and would recommend Andy to anyone else selling a property.
Stephen · 25 June 2018
Agent replied · 10 June 2024
Dear Mr Gregory,Thank you very much for taking the time and trouble to post this 5 Star review regarding selling your home through our Loughton office and of the help and professionalism you have received from Andy there. You are in safe hands with the whole team there and I would like to thank you personally for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat service
This is our second time using the Douglas Allen team in Walthamstow. After buying our first property though them we have now sold a property with them as well. Maria was a friendly and approachable first contact discussing all then ins and outs of selling, most importantly she was honest and transparent about the whole process. Always able to answer any questions we had, and steered us through to completion. She also gave great advice on our search for a new home. Her team assisted us with chasing up the sale of our property and Ella was brilliant when time became a factor for us. I’d be entirely confidant at recommending Maria and her team to anyone looking to buy or sell a property.
Customer · 17 August 2022
★★★★★ 5/5
TrustpilotMet with mortgage advisor Dan Appleby…
Met with mortgage advisor Dan Appleby the other day at Douglas Allen Chadwell Heath, after he came highly recommended. Dan was fantastic from start to finish. Listened to what i needed and found me deals that no one has been able to. Dan has even managed to save me money on insurances with better cover. Highly recommend and cant fault his service! Thank you!!!
Kirk · 15 June 2018
Agent replied · 10 June 2024
Dear Kirk, Thank you for your feedback on Dan our Mortgage Advisor at Chadwell Heath, as you say it is key that we listen to exactly what the client needs and help them from the initial meeting right through until your mortgage offer completes, having not only Dan but his back up assistant will certainly ensure that you are given the best possible advice but everything is then processed as soon as possible to help you move on.I like you are pleased that Dan was recommended to you and we look forward to helping you and anyone else you know for many years to come.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
TrustpilotThe service provided was abysmal
The service provided was abysmal, although Lucy was very hands on and helpful she was failed by her colleagues. Information provided to other agents were innaccurate and this was very costly to us. We had to constantly contact the office for the latest information, we were rarely provided with any updates on the sale.
John · 1 October 2021
Agent replied · 10 June 2024
Dear JohnThank you for taking the time to leave your feedback and for your kind words regarding Lucy. Customer Service is of paramount importance to Douglas Allen and it is therefore disappointing to read some of your comments. When a sale is progressing through the conveyancing process we would expect our staff to be in touch with updates however as the conveyancing process is undertaken by the acting legal representatives, we are limited as to how much we can do during the time. We also understand that your chain was a lengthy one which can affect the quality of the information relayed due to the number of third parties involved. We are pleased that your sale has completed and would like to wish you the best for the future.Should you wish to discuss your feedback in further detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotGreat Service & Great Communications
We recently sold our house through Douglas Allen, and we received a timely, courteous & very helpful service from Simon & his team.He & his team, kept us informed on progress & any issues were dealt with quickly and efficiently.I wanted to say thank you to Simon and his team, for their attention to detail, help throughout and professionalism during the sale of our property.
Avi · 6 December 2016
Agent replied · 10 June 2024
Dear Avi,Thank you very much for your 5 Star assessment of Simon Johns and his Loughton team. Choosing an agent is never an easy decision hence why we go out of our way to ensure you made the right one.The staff in Loughton will be very grateful for your recognition and I would like to thank you on their behalf for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA great experience
I have had a fantastic experience with Douglas Allen. I was helped by Ms Nisha who guided me and my family into buying. Our property. She was able to scout the market efficiently and listened to what our needs were. I recommend all to go with her when buying their next property as she communicates fantastically and is driven to to meeting client expectations
Gurvinder · 2 October 2024
Agent replied · 26 December 2024
Hello Gurvinder,
Thank you for such a kind review! We're thrilled to hear that Nisha provided such excellent guidance and support during your property search. It's wonderful to know she was able to meet your needs and communicate effectively. We appreciate your recommendation and are here for you every step of the way.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotNatasha Tomlins (Mercieca) HERO
Just want to give a huge shout out to Natasha Tomlins (Mercieca) for going WAY above and beyond in her support. Natasha ensured the whole process was trafficked through as quickly as possible, without Natasha we would have never met our mortgage deadline on our new place. Natasha emailed and called all parts of the chain honestly every day and delivered concise updates that kept me at ease when all my hair was falling out.It felt like an incredibly personal service and I knew I could rely on Natasha to support me throughout the whole process. Cannot recommend Natasha and DA enough, we lost our first buyer and Natasha still managed to keep us on track with a new buyer and a tight timeline. Thank you so much!
Sam · 14 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
