Trusted Agent profile · Epping
★★★★★
1,893 reviews across 2 platforms
179 High Street, Epping, CM16 4BL
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping, at 179 High Street, is rated 4.7 out of 5 across 1,893 reviews on two platforms, including 146 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epping office, from every platform, shown as written. First names only.
5/5
GoogleI personally have to thank Luke for his professional attitude, he is a pleasure to have deal with my needs and would definitely like to have him work for me in the future.
Good Morning, Thank you for your kind review - we will pass this on to Luke! It's great to hear how fantastic our staff member has been throughout your experience and how professional you've found them to be whilst looking for properties. Many thanks, Douglas Allen Epping
5/5
TrustpilotExcellent service in difficult circumstances
I've been really impressed with the service I've received from Douglas Allen in Walthamstow over the last few weeks: sales manager Ammer Haroon was very proactive in getting the ball rolling when I found a property I was interested in, and branch manager Maria Ticehurst has been working really hard to iron out any issues with the vendor's solicitor, despite the COVID-19 lockdown. I'm in good hands there!
Hi Martin,Thank you for taking the time to post your 5 star review regarding Ammer and Maria in our Walthamstow office . As you know we are in Lockdown but Maria is working tirelessly from home to help get the sales through . I hope that you get your move sooner rather than later.Thanks again and keep safeRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen Chingford get an A+!
The whole team at Douglas Allen Chingford were great. And special thanks go to Natasha Tomlins, our sale progressor. She was relentlessly persistent, keeping the conversation going between solictors and every conversation was noted, so that we always knew what the nest step was. Highly Recommended!!
Hi Kate,Thank you for leaving a review! It's great to hear how positive your experience with our Chingford team has been and especially how relentless Natasha has been throughout your process.Best wishes,Douglas Allen.
4/5
TrustpilotGreat team at Douglas Allen Chingford…
The team at Douglas Allen Chingford have always been very friendly and helpful in selling my house. However Natasha was particularly helpful in following up calls to solicitors and buyer to make sure the transaction eventually went through to exchange. Although the sale took longer than expected, I am happy with the outcome.
Hello Brenda,Thank you so much for taking the time to leave us a review. We're delighted to hear that Natasha and the Chingford team were able to support you through the process of selling your home, and even happier to hear that you were pleased with the eventual outcome!Best wishes,Douglas Allen
5/5
TrustpilotHelpful and caring - loughton branch
Thank you so much for your help in securing our offer. From the first viewing right up to the acceptance of the offer Trish was extremely helpful without being pushy. Trish's communication has been great and she has kept us informed every step of the way. Thank you also to Heather who also had a hand in getting the offer secured for us. Fingers and toes crossed everything progresses now :-)Thanks again
Dear Ms Murphy,Thank you very much indeed for your kind words about the help received from Douglas Allen when buying your home and in particular from Trisha, she will be absolutely delighted with your recognition.I hope al progresses well with your purchase, please let us know if there's anything more we can help with.Kind regardsJon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen estate agents
Would like to thank Simon and Chelsey of Douglas Allen for their expertise in selling my late fathers house. They certainly know their market. What they said would happen actually did and the house was sold in 2 weeks from going on the market. They are professional, friendly and attention to detail was second to none. I would recommend without hesitation their service to anyone selling or buying a property.
Dear Lyn,Thank you for taking the time to post your 5 star review regarding Simon and Chelsey for the Basildon office.Both Simon and Chelsey are very experienced in what they do and know the market that they work in . It is always nice to read that they have delivered on what was discussed.Thank you in advance for any recommendation.RegardsRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen sold our property for us
Douglas Allen sold our property for us, all the staff were very helpful,especially when we lost our 1st buyer, theywent to a lot of trouble to find many viewings so that we could proceed, we have now exchanged are on the move, but special thanks to all at DA especially Donna and Rosalie, they certainly went over and aboveDouglas Hazelwood
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotRose Green & Richard Lewis
Chelsey has been very supportive during the process of my brother's house sale. It was very challenging at times, however she was always there to offer advise and update us on the situation. This all happened during Covid 19. Her work ethic on point.She is an asset to DA, and for that reason we would not hesitate to recommend this company to our family and friends.
Good afternoon Rose. Thank you for your lovely review regarding Chelsey and we are pleased to hear that she was able to support you and brother during your brother's house sale. Chelsey is an asset to our team and I'm sure she will be very appreciative of your comments. Kind regards,Danielle
5/5
TrustpilotI would like to thank wonderful staff…
I would like to thank wonderful staff at Douglas Allen who found for us the property we are about to purchase. We had been looking for a while but nothing was suitable.A special thanks to Riana who would pick us up from the tube station and drive us to the viewing.To Steve, Ryan and Hasan for keeping us up to date with information and form filling.Thanks Guys.Archie Hamilton.
Dear Cort,Many thanks for taking the time to post your 5 Star review relating to the service received from our Woodford Green team. They really have a passion for their roles and look to provide a premium service at every opportunity.I hope everything proceeds well and Steve, Riana, Hasan and Ryan will join in wishing you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotFantastic service
Fantastic service from Natasha and the team at East Ham. Having been on the market with another agent for 6 months I was beginning to despair. Going with Douglas Allen was the best decision. Within two weeks of making the phone call to Natasha they had done the photos, hosted an open day and I had an asking price offer! Done and dusted. Efficient communication and professional. Highly recommend.
Dear Mr Hancock,Thank you very much indeed for your 5 Star review of Natasha and her East Ham and for letting us know of the great result they got in selling your home so quickly and smoothly!We never forget the choice you have when it comes to choosing an estate agent so we really do try very hard to give a premium service at all times. The whole East Ham team will be delighted they were able to help in this respect.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat support for first time buyer
I have found this estate agent in Walthamstow super helpful! As a first time buyer it is a pretty daunting task to buy your first property but the whole team and especially Maria have been really supportive. They have offered additional services and information without being too pushy. It’s been good building a rapport with them and would recommend to anyone trying to buy a property in E17
Dear Ian,Thank you for posting your 5 star review regarding Maria and the team in our Walthamstow. Its great to see that they have been very supportive. I hope that the additional services were helpful.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotRyan has been brilliant
Ryan has been brilliant, both myself and my family have been highly impressed with the standard of service I have received. Ryan is knowledgeable, professional, prompt and friendly. I would highly recommend using Ryan for a mortgage application, as a first time buyer he has explained everything thoroughly and clearly making something that is all new to me as straightforward and as simple as possible.Thank you Ryan!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI would just like to commend Chadwell…
I would just like to commend Chadwell Heath for a friendly welcoming atmosphere when I came into the branch.The staff were really helpful in terms of advising me on the processes with buying a home and referred me for a mortgage appointment, unfortunately my plans have changed but in the near future I will definitely be coming to them to buy a property.Special thanks to Michael, Michelle and Waqas!
Dear Ruby, being available to help our clients and offer impartial advice to ensure they are fully aware of how to move forward is the key to our success. Thank you for taking the time to add your thoughts on how the team at Chadwell Heath helped you. We look forward to offering every assistance when you are ready to move forwardKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotWorking with the Douglas Allen team.....
Douglas Allen....only word....fantastic, all the staff in the Chingford branch have been fantastic especially knowing that I can be quite a pain to assist. Equally the service provided from a 'Purchase Handling' point of view from Natasha has been nothing short of amazing, she has notified me and kept me updated the whole way through the purchase process and he client/customer service skills are second to none.Thank you all again.Steve
Hi Steve,Thank you for taking the time to post a 5 star review regarding the sales team in Chingford and especially Natasha the sale progressor. Offering our customers a premium service is key to us so it was nice to read your comments.Thank againRob wadeAssociate Operations Director
5/5
Trustpilotvery helpful and knowledgeable
I would like to take this opportunity to personally thank Jat and Lucy for all their hardwork they have put in to helping me find a property. Unfortunatly i did not purchase through douglas allen, as they did not have a suitable property for myself. However the customer service i recieved was outstanding and very professional. I would most definitely recommend. Thank you for all your help, have a happy new year.
Dear Clair,Thank you very much for your 5 Star rating of the service you received from our Walthamstow office, in particular from Jat and Lucy there. They will be delighted that you have found the home you wanted and that their efforts have been recognised by you in this way.I wish you a happy New Year in your new home!Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHassle free professional experience!
My case was handled primarily by Peter Arrowsmith, who was incredibly polite, helpful and professional in keeping me updated as to what was going on with regard to my purchase. As a first time buyer he and the rest of the team at Douglas Allen made my journey from viewing to purchase a much easier experience than I was expecting. I cannot recommend Peter and everyone at DA highly enough.
Dear Samuel, I am so pleased to hear that Peter and the team at the Hornchurch office made the buying experience a much better journey and experience than you were expecting. Being on hand and dealing with clients both politely and professionally will always help to make the process of buying your home easier, reducing any potential stress whilst making your purchase more enjoyable.Thank you for using Douglas Allen and remember we are here to help with anything else you need.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotGreat agents
Douglas Allen was able to sell our house faster than 2 previous agents we were with. We spoke with many helpful colleagues at the Chadwell Heath branch. One of the main people we spoke to was Bilal. He was very helpful and friendly and always made sure things were upto date and communicated in a very polite and kind manner.
We are so pleased to hear about your positive experience with our team at the Chadwell Heath branch. It's wonderful to know we could sell your house efficiently and that our colleague provided such helpful and polite service. We truly appreciate your kind words.
5/5
TrustpilotChristy at Douglas Allen couldn’t have…
Christy at Douglas Allen couldn’t have been more helpful with my property search. She’s very informative, let me know of things to look out for when buying a house and even recommended I instruct a solicitor before I find my home so I’m prepared. Being a first time buyer it’s hard to know what you should and shouldn’t do. Thank you Christy for helping me with this.
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Douglas Allen
5/5
TrustpilotSigned up due to Maureen!
We signed up for listing our property with Maureen Grey at the East Ham branch as she was an absolute pleasure to work with. She had a wonderful nature, transparent and professional in ALL aspects of her conduct. The rates offered are great and we are really excited to be on the market for what we hope will be a success. Either way, we certainly recommend Maureen and can’t speak more highly of her! Thank you, Rishi & Brioni Lal
5/5
TrustpilotExcellent Professional Service
I would just like to say a big thank you to Aseena, Robin, Matthew & Tanya for their dedicated hard work, advice and for their professional service in selling our flat. We were kept fully informed all of the way through the viewing and sales process right up to the final completion. Very satisfied customers! We would recommend this company.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat service
Great service, I would like to say a big thank you to the guys at Douglas Allen Chingford. They always made us welcome and were there for us every step the way. James and his team were amazing and Natasha had a very calming manner which helped us to purchase our new home with limited stress. We would recommend them to anyone buying or selling as there service was fantastic.
Hi Kevin,Thank you for taking the time to post your 5 star review regarding James, Natasha and the rest of the Chingford team.Its great to see that they helped you through the transaction and you are now in your new home.Thanks againRob WadeAssociate Oprations Director
5/5
TrustpilotWe recently enquired about viewing a…
We recently enquired about viewing a property at Douglas Allen and met with Khaleesha and her team, she went above and beyond to help us with matching us to the right properties in the area. We have decided to put our search on hold till next year but we will be definitely go back to Khaleesha and her team.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotEllie has been fantastic in supporting…
Ellie has been fantastic in supporting me through the journey of finding a home for my family. Her customer care is exceptional. She made sure I was aware of all the other professionals that will support me in this journey. I have not yet found the ideal home but know she is doing her best as I am very picky.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleIf you want to buy or sell your property, you will not meet a better person to work for you than Lisa Allen of Douglas Allen in Epping. From the first day of meeting Lisa, we had no doubt that she was the best professional and friendly …
Hello Patrick, Thank you for taking the time to leave such a detailed review and for … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Epping won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Billericay won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping.
