Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMichael at Chadwell Heath
Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.
Miss · 12 August 2018
Agent replied · 22 October 2024
Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotRichard @ Douglas Allen East Ham
I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!
Natia · 31 January 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Stephen Ford and the team…
Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C
Robert · 14 February 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotHelpful and instrumental in making the move happen!
Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!
Laura · 5 September 2016
Agent replied · 22 October 2024
Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
Trustpilot10 Farrow House - Excellent overall service through a very long transaction.
What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.
Nick · 23 March 2016
Agent replied · 22 October 2024
Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleRobin and Danny were absolutely brilliant in our sale start to finish. Found us the right buyer for the right price with excellent support all the way through. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Larissa · 26 October 2021
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotGenuinely impressed
Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.
SarAh · 12 July 2018
Agent replied · 22 October 2024
Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilot1st class service
Douglas Allen have been professional from the off - & have kept us informed in everything regarding the progress of the marketing results ... I would be happy to recommended the company to family & friends -.& our initial agent Rachel from Chigwell is fabulous!!!
Mrs · 7 November 2015
Agent replied · 22 October 2024
Dear Mrs Lane,I really appreciate you making the effort to post your review regarding the service you have received from Rachel and our Chigwell team.We realise that being kept up-to-date throughout the whole transaction is so important and that's why our dedicated Sales Progressors and On-Line Trackers back up staff like Rachel to make the whole process much easier when either buying or selling through Douglas Allen.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAseena Young at Chigwell is brilliant
Aseena Young at the Chigwell branch was so helpful and went out of her way to help me find my new home. Nothing was too much trouble for her. I was struggling to get viewings as properties were selling so quickly but she put me on her priority list and helped me find my new home. She listened to everything I wanted and her attention to detail she made sure that I she didn’t waste my time with houses that were not suitable. I would strongly refusing Aseena when moving home she made it less stressful. Thank you.
Sally · 24 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleDuring our recent search for the house , have had chance to meet many agents but I must say the best ones are Douglas Allen , Gavyn and Lucy have been amazing help with very friendly and positive attitude ! I would Highly recommend these guys if you are looking for a property ⭐️
Maya · 22 March 2024
Agent replied · 25 October 2024
Hi Maya,
Thank you for your amazing review. We're delighted to hear about your experience with our team at Douglas Allen and just how helpful, friendly and positive you've found Gavyn and Lucy to be. We'll be sure to pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotJess at Douglas allen Chingford was the…
Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise
Ian · 20 October 2018
Agent replied · 22 October 2024
Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
M · 9 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleWe got our house key last week. We got all of the services under one roof. Every one was professional and efficient. The whole team is helpful and will definitely recommend Douglas Allen. Thanks Robin and his team. 🎉🎊🎈👍🏻 …
Muhammed · 27 October 2019
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Douglas Allen
★★★★★ 5/5
GoogleWe had a very positive experience with the team at Douglas Allen (Chigwell branch). From the first moment we met Matthew, we knew that we were in good hands. He was polite, professional, responsive and supportive throughout the selling process. Matthew gave us some excellent tips and helped us in every way possible. Robin, the branch manager went above and beyond. He did an excellent job in finding the right buyer and helped tremendously in trying to prevent a couple of snags during the sales process. The Douglas Allen Chigwell team were the one constant and reliable element for us from start to finish. They are a great team of professionals, totally committed to the job and the level of service they provide is nothing less than excellent - which you don't see every day. Thank you D&A Chigwell, you deserve to get every deal in the area.PositiveResponsiveness, Professionalism
Olga · 26 October 2021
Agent replied · 25 October 2024
Hello Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Anish · 1 August 2017
Agent replied · 22 October 2024
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWe had a very positive experience with the team at Douglas Allen (Chigwell branch)
We had a very positive experience with the team at Douglas Allen (Chigwell branch). From the first moment we met Matthew, we knew that we were in good hands. He was polite, professional, responsive and supportive throughout the selling process. Matthew gave us some excellent tips and helped us in every way possible. Robin, the branch manager went above and beyond. He did an excellent job in finding the right buyer and helped tremendously in trying to prevent a couple of snags during the sales process. The Douglas Allen Chigwell team were the one constant and reliable element for us from start to finish. They are a great team of professionals, totally committed to the job and the level of service they provide is nothing less than excellent - which you don't see every day. Thank you D&A Chigwell, you deserve to get every deal in the area.
Olga · 16 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service I have received from Chigwell branch.
Honestly I would say, People working at Douglas Allen are excellent and very helpful and supportive all the time.
My property purchase process went very smoothly and with in 5 weeks with out any issues.
I have to say big thanks to Chigwell branch.
SrinvasaRaju · 30 April 2015
Agent replied · 22 October 2024
Dear SrinvasRagu,Many thanks for taking the time to post your review regarding our Chigwell office, I am glad that you found the help and support from Robin and his team there so beneficial in your property purchase.On behalf of us all I wish you much happiness in your new home.Regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA fantastic Estate agent.
From start to finish, i cannot speak highly enough about how helpful the team at Douglas Allen Chigwell have been.They have been so helpful throughout the whole process of selling our house, and were always there to help with any problems or questions that we had.The agent dealing with the sale of our house was a gentleman called Matthew Hook, and to say we were impressed would be an understatement. He was so professional but also so warm and helpful and friendly, i just wish all estates agents were like him. He made the whole process of selling our house very easy and clear to understand. I would have no hesitation in recommending Matthew and the whole team at Douglas Allen. They genuinely seemed to care and that is rare.A fantastic agent, would always go back to them....
Raj · 28 September 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Talisha · 4 February 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSuper trooper!
Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.
Maria · 1 March 2023
★★★★★ 5/5
TrustpilotExcellent customer service!
Shana Jagger has been a pleasure to deal with and we’ve had a great experience through her looking for a property. Schema been friendly, polite and flexible and we’re happy to have come across her at Douglas Allen.
Celine · 4 March 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotHasan Anwar in East Ham is a gentle man…
Hasan Anwar in East Ham is a gentle man who looked after me purchase a property from viewing till completion. I just hope all staff works like Hassan Anwar. Thanks mate I whole family are grateful to you.
Kamal · 1 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
Trustpilotfriendly and effective service
I have nothing but postive things to say about the service we have received from the Walthamstow branch of Douglas Allen. Since booking the first viewing of the house we are buying, through to almost completing on the sale, we have had a friendly and very responsive service. Maria handled the offer and negotiation process quickly and effectively and made the communciations with the seller very easy and smooth. Ben has handled our later viewings fo the house with great patience - nothing was too much trouble for him, and also offered very helpful advice about surveys, etc. And Nina who answers the phone always seems to know who I am! So all round, as buyers, we are very happy with the team.
Irene · 13 August 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if I’d stayed with the other agent I would probably still be hoping for a miracle.
Alan · 13 February 2019
Agent replied · 22 October 2024
Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
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