Douglas Allen Chigwell reviews in Epping Forest

★★★★★ 2/5

Trustpilot

It was going so well until it wasn’t

It was going so well until it wasn’t. I signed the contract in November 2020 & once I had reviewed the estate agency costs & the legal fees. I was told I would also have to pay a refundable £25 deposit for the legal fees. The legal fees quoted on a Douglas Allen headed pamphlet was *£695 for a property selling at the price it did. The * referring to additional fees if it were leasehold etc. I was instead charged £775 basic, which I raised before completion & spent endless time ringing & chasing the branch staff about. Always being promised calls but aside from 1 instance which unfortunately went to voicemail I didn’t receive. I was told it could be resolved after completion & would not affect the completion & on the return of the branch manager that week it would all the resolved once & for all. The staff member working at the branch covering in her manager’s absence couldn’t grasp the situation & kept emailing my solicitor, confusing matters as it was Douglas Allen that quoted the fees & asked for the £25 deposit, rather than calling me back as promised by other staff, to discuss. She also had never heard of the £25 refundable fee. Thankfully despite no paperwork I was able to prove this transaction by contacting my bank & requesting the statement showing this payment. On the managers return I hoped it would all be wrapped up quickly. The manager has given me assurances & called when promised but now it has all gone dead. The manager has emailed twice this week asking if his managers have called me yet. Which they haven’t. There seems to be no way to contact customer services, only a central sales team. I have contacted the central sales team too, to escalate the situation & there is never a manager to hand. Any time you call the manager is in a meeting or out on a break. You are always told they will ask them to call you, it never happens though. Up until this point I had been impressed with Douglas Allen. Now, I wouldn’t use them ever again. It’s a headache no-one needs, less so when dealing with health issues, which the local branch are aware of. So disappointed.

Emma · 8 July 2022

★★★★★ 5/5

Trustpilot

Very friendly & helpful to my meeds

Michelle is of bubbly charachter & totally made me feel at ease @ advertising my property . I hope the team manage to sell as it has been on the market for along time and need to sell quickly. Let's hope Douglas Allen finish the good job they started.

Mrs · 21 October 2015

★★★★★ 5/5

Trustpilot

Thank you

I would like to thank all the team at Douglas Allen Chingford for their hard work and helping me through what could have been a stressful time. I have now moved into my new home and James Jake and Jess were fantastic all the way through my purchase.

David · 7 June 2017

★★★★★ 5/5

Trustpilot

Job well done!

My family and I would like to take this opportunity to thank Shaun and his team at Epping Douglas Allen for their hard work and perseverance during a difficult time to sell. If you want it sold, speak to Shaun. Great job guys, thank you

Damian · 1 July 2019

★★★★★ 5/5

Trustpilot

Great service, Chingford

Great service,Thank you to James Jess Jake and Katelin, after a traumatic time with another agent they came to our rescue.We have just moved this week and there service was impeccable. We are so happy we chose them as we can finally move on with our lives.Jeff

Jeff · 10 March 2018

★★★★★ 5/5

Trustpilot

Thank you

We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.

Bhavick · 25 April 2022

★★★★★ 5/5

Trustpilot

Douglas Allen helped with buying house…

Douglas Allen helped with buying house in Chigwell. We worked with Aseena and she was patient in showing us different houses till we decided on our home. The remaining procedure was done diligently and efficiently. It was a good experience working with the team.

Vidya · 5 November 2019

★★★★★ 5/5

Trustpilot

Thank you so much!

We found our new home through the Chigwell office and Rachel Newland was of great help in finding us a home for our new family!! Can't thank the whole team enough, Robin Bowden, Sarah Fitzgerald, Tanya and Will for all of their support!

Kajitha · 5 March 2020

★★★★★ 5/5

Trustpilot

Fantastic team, great purchase!!

Fantastic team, from viewing to completion the whole process was really smooth and any complication or issue was resolved efficiently and promptly.Special thanks to Jake and James as well as the rest of the team at Douglas Allen in Chingford. Could not reccommend them enough. Thanks again.

Kash · 16 October 2017

★★★★★ 5/5

Trustpilot

East Ham

The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.

Antonio · 8 October 2020

★★★★★ 5/5

Trustpilot

Chingford Branch

Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.

Clive · 10 September 2020

★★★★★ 5/5

Trustpilot

First class communication

I would like to thank Robin and his team at the Chigwell branch of Douglas Allen. Throughout the process, Robin took responsibility and kept us updated throughout. On the day of exchange, Robin still took the time to phone and congratulate us. Thanks again, Simon and Jess

Simon · 19 March 2017

★★★★★ 5/5

Google

Sean was brilliant! Thanks to him we are happily settled in our new home. Fantastic support from start to finish. Highly recommended and wouldn’t use anyone else now!!!!

Bridget · 26 October 2022

★★★★★ 5/5

Trustpilot

Andy

Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.

Alex · 3 June 2019

★★★★★ 4/5

Trustpilot

I'd higly recommend Douglas Allen

I'd higly recommend Douglas Allen, Walthamstow for anyone looking to buy. Our agent, Ben Ryan was helpful, direct, answered our questions clearly, and made the offer and negotiation process smooth. There was consistent good communication right the way through, even over the busy Christmas period.

Katie · 12 January 2018

★★★★★ 5/5

Trustpilot

Just like to say a big thank you to …

Just like to say a big thank you to James, Jake and Jess at Chingford, they have been with me every step of the way. At a very daunting time for me and my partner they have been helpful and caring. Thank you so much. X

Shirley · 2 November 2017

★★★★★ 4/5

Trustpilot

Thank you very much Kate it was a long …

Thank you very much Kate it was a long journey but we got there in the end. It was only after you had taken over from Jack that things got moving. Tanya was a great help as well she kept me in the loop.Kind regards, Brian

Brian · 31 October 2017

★★★★★ 5/5

Google

From start to finish the Robin and the team have been fantastic. Excellent communication regarding selling and very impressed with the amount of veiwings they had lined up. Very friendly team and wouldn't hesitate to recommend them. Thank you all. Thank you

Kaz · 24 February 2020

★★★★★ 5/5

Trustpilot

Will Nash

Will Nash and his team have helped us with remortgaging and securing a new mortgage in the past, and we have been very happy with the level of service and advice provided. I have recommended him to friends and colleagues without hesitation and continue to do so.

Atif · 11 January 2016

★★★★★ 5/5

Trustpilot

Shana Jagger

Shana has been incredibly proactive in helping us find out next home. She listened very carefully to our requirements, and made sure she kept us up to date on anything interesting. She was a pleasure to work with.

Tom · 19 March 2021

★★★★★ 1/5

Trustpilot

Poor experience all around

Harv · 14 September 2026

★★★★★ 5/5

Trustpilot

Chelsey Baldwin at Douglas Allen

Chelsey Baldwin has been exemplary throughout our long six month ordeal to get exchange. She was always available, always polite and courteous and was a pillar of strength to us all the way through.

Christina · 30 November 2021

★★★★★ 5/5

Trustpilot

Friendly and Calm

I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley

Mr · 9 May 2016

★★★★★ 5/5

Trustpilot

Michael at Chadwell Heath

Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.

Miss · 12 August 2018