Trusted Agent profile · Epping Forest
★★★★★
1,850 reviews across 2 platforms
102 High Road, Chigwell, IG7 6PJ, Epping Forest, IG7 6PJ
Douglas Allen's office in Epping Forest, at 102 High Road, is rated 4.7 out of 5 across 1,850 reviews on two platforms, including 87 Google reviews rated 4.6.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotAlex and the team have been very…
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
5/5
TrustpilotLes and his team at the chadwell Heath …
Les and his team at the chadwell Heath office are brilliant. Professional and very True to their word. Michellle and charlotte Michael and gizem have gone out of their way to make my purchase through them really stress free. I would definitely recommend their office to buy and sell from.
Dear Sonal, Thank you for taking the time to add your thoughts on Les and the team at Chadwell Heath office, we always aim to make any purchase as stress free as possible, often this will be just a friendly ear at the end of the phone to offer the right advice and assistance where required. Buying a property can be stressful as you say but by having our sales progression team and ensuring we keep clients informed is how we make this as easy as possible.We look forward to be more help to you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotBuying and selling with Douglas Allen
Reece and Harrison were great from start to finish and I’d highly recommend their services. Regardless of the query they were always happy to help. Reece set up a WhatsApp group to continuously communicate which we found really helpful. I’d happily use them again.
Good afternoon Alistair, Thank you for your review regarding Reece and Harrison- they are real assets to our team. I will be sure to pass on your kind words. Kind regards,Danielle
5/5
GoogleThank you to all of your Support! Aseena was fantastic throughout the entire process! Would highly recommend the team
Hello Alex, Thank you for taking the time to leave a review. We're delighted to hear that Aseena and the rest of the Chigwell team were able to help you move forwards! Best wishes, Douglas Allen
5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleWe found our new home through the Chigwell office and Rachel Newland was of great help in finding us a home for our new family!! Can't thank the whole team enough, Robin Bowden, Sarah Fitzgerald, Tanya and Will for all of their support!
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotParis Hall. Chadwell Heath Lettings.
Couldn't of asked for a better service from Paris throughout my period of dealing with her. She was attentive to our needs and got the job done of getting us into our new home with the minimum of stress. I cannot recommend Chadwell Heath Lettings and Paris Hall enough.
Dear Charles, thank you for taking the time to add your thoughts on the Chadwell Heath Lettings department and Paris Hall, our aim is to always offer the best possible service and ensure the move is as stress free as possible. I am very pleased to see that you will be happy to recommend our service, so please tell everyone you know how we can helpKind regardsPaul IngletonAssociate Operation Director
5/5
GoogleFrom start to finish the Robin and the team have been fantastic. Excellent communication regarding selling and very impressed with the amount of veiwings they had lined up. Very friendly team and wouldn't hesitate to recommend them. Thank you all. Thank you
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotSean Douglas Allen Chigwell
Great service from Sean and the team. He’s always available, helpful and happy to help. We used them before and we would definitely recommend Sean and his colleagues to other.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI should say Tanya Keene is the person …
I should say Tanya Keene is the person for job with such a commitment. Warm and friendly approach to first time buyers and always shown patience while addressing queries.Be prompt with returning calls and gives a complete satisfactions till the closure of exchange!!! Definitely a Go to person!!!
Dear Surendar,It is much appreciated that you have given your feedback on Tanya and our Sales progression department, we pride ourselves on being at hand and ensuring that we have a warm and friendly approach to ensure that the sale proceeds to a satisfactory completion. Having this team means they are fully up to date on the sale and can offer years of experience and advise where required. I wish you all the best in your new home and look forward to being of help in the future.Kind regardsPaul IngletonAssociate Operation Director
2/5
TrustpilotIt was going so well until it wasn’t
It was going so well until it wasn’t. I signed the contract in November 2020 & once I had reviewed the estate agency costs & the legal fees. I was told I would also have to pay a refundable £25 deposit for the legal fees. The legal fees quoted on a Douglas Allen headed pamphlet was *£695 for a property selling at the price it did. The * referring to additional fees if it were leasehold etc. I was instead charged £775 basic, which I raised before completion & spent endless time ringing & chasing the branch staff about. Always being promised calls but aside from 1 instance which unfortunately went to voicemail I didn’t receive. I was told it could be resolved after completion & would not affect the completion & on the return of the branch manager that week it would all the resolved once & for all. The staff member working at the branch covering in her manager’s absence couldn’t grasp the situation & kept emailing my solicitor, confusing matters as it was Douglas Allen that quoted the fees & asked for the £25 deposit, rather than calling me back as promised by other staff, to discuss. She also had never heard of the £25 refundable fee. Thankfully despite no paperwork I was able to prove this transaction by contacting my bank & requesting the statement showing this payment. On the managers return I hoped it would all be wrapped up quickly. The manager has given me assurances & called when promised but now it has all gone dead. The manager has emailed twice this week asking if his managers have called me yet. Which they haven’t. There seems to be no way to contact customer services, only a central sales team. I have contacted the central sales team too, to escalate the situation & there is never a manager to hand. Any time you call the manager is in a meeting or out on a break. You are always told they will ask them to call you, it never happens though. Up until this point I had been impressed with Douglas Allen. Now, I wouldn’t use them ever again. It’s a headache no-one needs, less so when dealing with health issues, which the local branch are aware of. So disappointed.
Dear EmmaThank you for your comments and we are sorry to learn that you have been dissatisfied with some aspects of the service that you have received from Douglas Allen. We understand that you have since been contacted by our Operations Director and your concerns have been resolved.Should you wish to discuss anything further, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotVery friendly & helpful to my meeds
Michelle is of bubbly charachter & totally made me feel at ease @ advertising my property . I hope the team manage to sell as it has been on the market for along time and need to sell quickly. Let's hope Douglas Allen finish the good job they started.
Dear Mrs Morris,Thank you for your kind comments regarding Michelle. I would bet that there's not a more caring and charismatic estate agent around and feel sure that she will get the positive result that you desire.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThank you
I would like to thank all the team at Douglas Allen Chingford for their hard work and helping me through what could have been a stressful time. I have now moved into my new home and James Jake and Jess were fantastic all the way through my purchase.
Dear Mr Smith ,Thank you for your positive comments regarding James and the team in my Chingford office. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotJob well done!
My family and I would like to take this opportunity to thank Shaun and his team at Epping Douglas Allen for their hard work and perseverance during a difficult time to sell. If you want it sold, speak to Shaun. Great job guys, thank you
Dear Mr Cooney,Sincere thanks for your kind words regarding the sale of your home through our Epping office. Shaun and his team are true property professionals and will be delighted they were of such help.On behalf of the team, thank you very much for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotGreat service, Chingford
Great service,Thank you to James Jess Jake and Katelin, after a traumatic time with another agent they came to our rescue.We have just moved this week and there service was impeccable. We are so happy we chose them as we can finally move on with our lives.Jeff
Hi Jeff and Sue,Thank you for posting your 5 star review regarding James, Jess, Jake and Kaitlin in my Chingford office.It was nice to see that they came to your rescue in your moment of need and that fact that as you say you can now move on with your lives and as out TV advert says make some more memories.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotThank you
We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.
5/5
TrustpilotDouglas Allen helped with buying house…
Douglas Allen helped with buying house in Chigwell. We worked with Aseena and she was patient in showing us different houses till we decided on our home. The remaining procedure was done diligently and efficiently. It was a good experience working with the team.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotThank you so much!
We found our new home through the Chigwell office and Rachel Newland was of great help in finding us a home for our new family!! Can't thank the whole team enough, Robin Bowden, Sarah Fitzgerald, Tanya and Will for all of their support!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotFantastic team, great purchase!!
Fantastic team, from viewing to completion the whole process was really smooth and any complication or issue was resolved efficiently and promptly.Special thanks to Jake and James as well as the rest of the team at Douglas Allen in Chingford. Could not reccommend them enough. Thanks again.
Dear Kash,Thank you for taking the time to post your 5 star review regarding Jake and James in my Chingford office.I am pleased to see that from start to finish the service you received was good and things all went smoothly.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotEast Ham
The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.
Good afternoon Antonio, Thank you for taking the time to write us a lovely review. We are so pleased that are team where able to help you in your first property search. I'll be sure to pass on comments. Kind regards,Danielle
5/5
TrustpilotChingford Branch
Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.
Good afternoon Clive, Thank you for taking the time to write your review- particularly your kind words regarding Jessica and Natasha. I will be sure to pass your comments along. Kind regards,Danielle
5/5
GoogleSean was brilliant! Thanks to him we are happily settled in our new home. Fantastic support from start to finish. Highly recommended and wouldn’t use anyone else now!!!!
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotFirst class communication
I would like to thank Robin and his team at the Chigwell branch of Douglas Allen. Throughout the process, Robin took responsibility and kept us updated throughout. On the day of exchange, Robin still took the time to phone and congratulate us. Thanks again, Simon and Jess
Dear Mr Kauffman,Many thanks for your 5 Star review of our Chigwell office. Robin runs a great team there and is committed to providing a very high level of customer service that I am delighted you have acknowledged. He will be chuffed with your kind comments.Congratulations on your move, I wish you both many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAndy
Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.
Dear Alex,Thank you for your kind words and 5 Star review of our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director
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