Trusted Agent profile · Epping Forest

Douglas Allen Chigwell reviews in Epping Forest

4.7

★★★★★ Excellent

1,850 reviews across 2 platforms

102 High Road, Chigwell, IG7 6PJ, Epping Forest, IG7 6PJ

Douglas Allen's office in Epping Forest, at 102 High Road, is rated 4.7 out of 5 across 1,850 reviews on two platforms, including 87 Google reviews rated 4.6.

Google logo

4.6 / 5

87

Reviews on Google

This office

Trustpilot logo

1,763

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.

5/5

Trustpilot

Waseem Khan - East Ham Branch

I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.

Tricia · 14 October 2016

Agent replied · 22 October 2024

Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director

5/5

Trustpilot

Mr Neil Andrews Letting Manager

Mr Andrews gave us a very professional advice on the letting side and made me and my wife at ease ,basically took all load of stress off. We would recommend Douglas Allen to anyone who requires similar services.Once again thank you Neil and you'll be looking after one of my other properties soon .

Raj · 13 September 2016

Agent replied · 22 October 2024

Dear Raj, Thank you for taking the time to add your comments on the service received from Neal Andrews at the Douglas Allen Lettings Department. We are always looking to ensure the service levels that we offer are above and beyond that of our competitor's ensuring that the Landlords get the best possible tenant and have the back up and service from our dedicated management team. We look forward to helping you with any other properties you or any of your friends or relatives have moving forward.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

We were very happy with the service…

We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.

Sam · 23 April 2019

Agent replied · 22 October 2024

Dear Sami and N,Thank you very much indeed for your kind words and 5 Star review of our Chigwell office. Robin and his team really are experts in their field and will be delighted they were so highly appreciated by you.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Amazing service from Douglas Allen, Chigwell

Joe, Jordan, Robin and Tanya were fantastic and very professional. They helped us every step of the way with selling our flat, suggesting a fantastic mortgage adviser and helping with the purchase of our new home. A big thank you to all of them for being amazing and excellent at what they do.

Louise · 7 August 2017

Agent replied · 22 October 2024

Dear Louise,It sounds as if all aspects of our service through Chigwell and Mortgage Matters Direct were complicit in helping you sell, find and fund your new home, I am glad it all worked out so well and Robin and his Chigwell team will be delighted with the result and your kind 5 Star review.We know there are many agents to choose from so I would like to thank you for putting your faith in ourselves and for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

bought a house in woodford green

I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level. I would also like to say thanks to Nash he also helped me.

Khuram · 5 October 2015

Agent replied · 22 October 2024

Dear Mr Shahzad,It is very kind of you to post your review of the service given to you by Khaleesha and Will at our Woodford Green office. Both are true professionals who take great pleasure in helping our customers through the whole buying process.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Thank you to Michelle and the team at…

Thank you to Michelle and the team at Douglas Allen. They have provided a fabulous and efficient service, everything happened as they said it would. I was kept up to date with everything throughout the process and everything went very smoothly. The help and support was very much appreciated.

Liane · 24 January 2020

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Top quality service

The service we received from Denise was fantastic. She went above and beyond to make the process run as smooth as possible. She made a stressful process a lot more manageable and I will be recommending Douglas Allen to friends and family

Miss · 12 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Very pleased with the level of service…

Very pleased with the level of service they provided us with. Caroline and Alex were extremely helpful.

Ozgur · 5 February 2024

Agent replied · 22 October 2024

Hi Ozgur,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents.Best wishes,Douglas Allen.

5/5

Trustpilot

Quick sale and professional service

We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.

Sandeep · 19 June 2020

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

5/5

Trustpilot

Hasan was absolutely briliant

Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.

Mohammed · 15 June 2020

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

5/5

Trustpilot

Khaleesha was extremely helpful…

Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!

Greg · 28 June 2018

Agent replied · 22 October 2024

Dear Greg,Thank you very much for taking the time and trouble to post this 5 Star review noting the care and assistance you received from Khaleesha at our Woodford Green office. Khaleesha is a true professional and will be delighted that she has been of great help to you.Kind regards,Jon Holden - Managing Director

1/5

Trustpilot

Poor sales negotiators and the…

Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.

Giles · 9 September 2023

5/5

Trustpilot

Douglas Allen Barkingside

Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.

Mrs · 14 May 2018

Agent replied · 22 October 2024

Dear Mrs Patel, Buying your first home can seem very daunting to many clients, but offering a full in house service and ensuring we are available to help all the way from viewing the home until you collect your keys is our service levels. I am really pleased that you felt looked after and thank you for your kind recommendation.I wish you all the best in your new home and look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Google

We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.

Bhavick · 26 October 2022

5/5

Trustpilot

Selling the bungalow

Dawn the lady I dealt with at the beginning this process has been outstanding

Robert · 15 December 2025

Agent replied · 23 September 2026

We're so glad to hear about your positive experience with our team member. We appreciate you sharing this feedback!

5/5

Trustpilot

THANKS YOU

THANKS YOU. I like to thanks to all Douglas Allen team Special Thanks to Michael Aloto as he help a lot about my case always ready to help I also like to big thanks to Michael on behalf of my family to give right advise to make my family happy 🙂🙂🙂🙂

Suhel · 5 March 2018

Agent replied · 22 October 2024

Dear Suhel, Our aim is always as you say to make you and your family happy by being available to help firstly find your home and then to take you through the process every step of the way. I will pass on your thanks to Michael and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Woodford Branch

Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach.  Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible.  A brilliant experience and thanks for everything.

Annalise · 3 November 2019

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

Great team, so helpful!

Ray and his team at Douglas Allen were brilliant! They helped us find our dream home and I can't thank them enough. Nothing was too much trouble for them, they were always really friendly & polite and they helped us every step of the way. I would definitely recommend using Douglas Allen

Niki · 12 August 2016

Agent replied · 22 October 2024

Dear Niki,Thank you for your kind comments regarding Ray Phipps and the team at my Wanstead branch. Helping people find their dream home is of great importance to us and it is always hear it happening in our branches.Thanks again for your commentsRob WadeAssociate Operations Director

5/5

Trustpilot

Huge Thank You To Joanna Martin who…

Huge Thank You To Joanna Martin who work for Douglas Allen. From the beginning to the end she was brilliant. She was very helpful , kind, polity, patient with me through all the process. She is very talented and professional. Douglas Allen has to be very proud for this young lady. Personally, I will recommend to everyone that if they need to rent, bye or sale a house to contact Joanna.

Anila · 5 January 2022

5/5

Trustpilot

I was really pleased with the services …

I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.

Yogesh · 27 November 2017

Agent replied · 22 October 2024

Dear Yogesh,Many thanks for your 5 Star review of our Barkingside office and in particular Ammer and Ziyad there. Homebuying can be a stressful process so I am glad we were able to help you so much.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

Douglas Allen Woodford

Khaleesha at Douglas Allen was very competent and helped us secure our property. She was very friendly, always available on the phone if we needed to speak to her and she knows her stuff. Made our first experience of buying a house a very good one. Thanks Khalessha :) Sabrina and Tony

Sabrina · 8 October 2015

Agent replied · 22 October 2024

Dear Sabrina & Tony,Thank you for posting your kind comments. Buying a property can be a nerve jangling experience for anyone, especially the first time as you were. I am glad Khaleesha and her Woodford Green team were able to help you achieve this through her expertise and friendly service.May I wish you both much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen WOODFORD branch

Absolutely thrilled with the service I received. The house seller caused a few problems but manager Stephen Ford was extremely helpful and ironed out any problem that arose with buying my first flat. Would highly recommend this branch. Thank you so much to all at Douglas Allen who helped out. Tom Edgar

Tom · 1 October 2015

Agent replied · 22 October 2024

Dear Mr Edgar,It is very kind for you to acknowledge the service given by Steve Ford and our Woodford Green branch in this way. The whole team their take much pride in helping customers achieve their dream move and will take a lot from your very kind comments.I wish you many years of happiness in your new flat.Regards,Jon Holden - Managing Director, Douglas Allen

1/5

Google

Sean Corrigan, where do I start with his disgraceful service, let me start with the amount he hounded me for nine days about a survey when had confirmation from my morgage advisor in email saying that I have been excepted, then let anothe buyer get in when my offer was excepted. I put an offer in on askeing price and this was excepted then he would not stop calling me sometimes three times a day, then after I done what he had asked and sent over the excepance on the day I had the morgage excepted what was nine days after. he tell me she has found some one with a higher offer that he had put through to the vendor, and is refusing to put any other others through from me since then he hasn’t been helping me just wasted my time completely. This man’s service is unprefional and completely un loyal he will make sure I didn’t get the property because I didn’t use his morgage advisor and now I have offered more for the house he hasn’t been getting back to me at all, I believe the other buyer to be some sort of relative or friend I would not put it past this man to take some sort of back hander as it doesn’t make sense how 9 day after the vendor took more money but now he won’t put forward my offer. Definitely would not recommend.

Josh · 26 October 2022

Agent replied · 25 October 2024

Hello Josh, Thank you for taking the time to leave such a detailed review, customer satisfaction is of the utmost importance to us and it is therefore disappointing to read of your experience. I have passed this matter on to our Customer Relations team to investigate and they will be in touch with you shortly. Best wishes, Douglas Allen

5/5

Trustpilot

Professional, honest and efficient

Would like to say a huge thank you to Douglas Allen and especially Andrew Bilby for helping with the purchase of our new property. The service and assistance we received as first time buyers was good and helped ease any nerves in the process. Would definitely recommend them in the future.

Andreas · 23 December 2016

Agent replied · 22 October 2024

Hi Andreas,Thank you for your kind comments regarding Andrew Bilby who looks after our after sales service. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director

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