1/5
TrustpilotHad a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
Trusted Agent profile
Douglas Allen Chigwell reviews
★★★★★
1,849 reviews across 2 platforms
102 High Road, Chigwell, IG7 6PJ, Epping Forest, IG7 6PJ
Douglas Allen's Epping Forest office at 102 High Road is rated 4.7 out of 5 across 1,849 reviews on two platforms, including 87 Google reviews rated 4.6. Checked 9 October 2026.
Reviews
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotSell my mums house and you'll get a better review!
As per title see above
Agent replied · 22 October 2024
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
5/5
Trustpilotexcwellent
excellent service all round
Agent replied · 22 October 2024
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
1/5
GoogleShame to their name, all they want the buyer to do is sign up for everything under one roof, they will force you to use their solicitors or you have nothing! Terrible!!
5/5
TrustpilotAll very helpful sorted everything out…
All very helpful sorted everything out for me I didn’t need to do anything worth the money
4/5
TrustpilotWhen viewing efficient, helpful and not pushy
helpful with viewings
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
2/5
TrustpilotThe property looked at was not…
The property looked at was not appropriate for our needs
5/5
TrustpilotVery impressed with the service…
Very impressed with the service communication reliabilityThe experience and the knowledge I felt extremely comfortable
5/5
TrustpilotNice service
Rating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
1/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Dear Lloyd Thank you for your review and we are sorry if you were dissatisfied with any aspect of the service that you received. As you have not provided us with any specific information and we have been unable to locate anyone by your name on our records, regrettably we have been unable to investigate any concerns that you may have. Consequently, we would encourage you to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk to discuss your experience in more detail. Kind regards Douglas Allen
5/5
Trustpiloteverything was fine
Rating only, no written review.
Agent replied · 22 October 2024
Dear Enman,Thank you very much for posting your 5 Star review of Douglas Allen.Kind regards,Jon Holden
5/5
TrustpilotVery helpful and keep us well informed
Rating only, no written review.
Agent replied · 22 October 2024
Natalie,Many thanks for your 5 Star rating.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotVery helpful
Rating only, no written review.
Agent replied · 22 October 2024
Dear Ms Bodgi,Glad we were able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent I found tenants within 3 days
Rating only, no written review.
Agent replied · 22 October 2024
Dear Mariamma, I am pleased to see that you found tenants quickly for you property, it is always our aim to work with the client to find the right tenant within the timescale requestedKind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
4/5
TrustpilotVery helpful and friendly service
Rating only, no written review.
Agent replied · 22 October 2024
Dear Sarah,Many thanks for these kind words, glad we were able help!Kind regards,Jon Holden - Managing Director, Douglas Allen
3/5
TrustpilotGood Service
Staff very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Douglas Allen Chigwell
How many reviews does Douglas Allen Chigwell have?
Douglas Allen's Epping Forest office has 1,849 reviews across two platforms: 87 on Google, 1,762 on Trustpilot (across the whole business).
What is Douglas Allen Chigwell's rating?
Douglas Allen Chigwell is rated 4.7 out of 5 across all 1,849 reviews, and 4.6 out of 5 on Google from 87 reviews.
Where is Douglas Allen's Epping Forest office?
Douglas Allen Chigwell, 102 High Road, Chigwell, IG7 6PJ, Epping Forest, IG7 6PJ.
