Trusted Agent profile · Epping Forest

Douglas Allen Chigwell reviews in Epping Forest

4.7

★★★★★ Excellent

1,850 reviews across 2 platforms

102 High Road, Chigwell, IG7 6PJ, Epping Forest, IG7 6PJ

Douglas Allen's office in Epping Forest, at 102 High Road, is rated 4.7 out of 5 across 1,850 reviews on two platforms, including 87 Google reviews rated 4.6.

Google logo

4.6 / 5

87

Reviews on Google

This office

Trustpilot logo

1,763

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.

5/5

Trustpilot

Joanna and Jodie letting agents

Joanna and Jodie help me immensely in letting our property. Interviews and viewing were quick and letting process ran smoothly after viewings. I would recommend using Douglas Allen again.

Keith · 3 February 2023

4/5

Trustpilot

Managed to sell house through Douglas …

Managed to sell house through Douglas Allen and very pleased with there service, updates and staff and negotiator.

Vasha · 8 September 2017

Agent replied · 22 October 2024

Dear Vasha,Thank you very much for your comments and I am very glad that you had such success and comfort through selling your home through Douglas Allen.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

1st time buyer

Easy to work towards a common goal - Khaleesha and Will have helped in every way possible

Sam · 21 February 2018

Agent replied · 22 October 2024

Dear Sam,Thank you for your kind words and 5 Star review of the service you received from Khaleesha at our Woodford Green office, she will be delighted she was able to help you so much.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Sarah at Chigwell thanks for all the …

Sarah at Chigwell thanks for all the help and for your first class service. Much appreciated !

Harry · 8 February 2018

Agent replied · 22 October 2024

Dear Mr Murphy,On behalf of Sarah at our Chigwell office, many thanks for your kind words and 5 star review.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Excellent service by the epping team

Excellent service by the epping team. Extremely professional and very efficient with the whole house buying process

Mr · 16 January 2018

Agent replied · 22 October 2024

Dear Jethwa, Thank you for your feedback on the Epping office, as you say we are here to ensure the whole house buying process is efficient and handled professionally. I wish you the best in your new home. If we can offer the same level of service to anyone you know please pass on our detailsKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

very responsive and regular updates

very responsive and regular updates. overall very happy with the service.

James · 24 September 2020

Agent replied · 22 October 2024

Good afternoon James, Thank you for your review, it's greatly appreciated. Kind regards,Danielle

5/5

Trustpilot

have been looking for a while and steve…

have been looking for a while and steve at woodford has been my rock. he knows pretty much everything there is to know about houses and made it exciting rather than daunting

Emilee · 17 August 2022

1/5

Trustpilot

Do not use this Estate Agent

Do not use this estate agent the manager has not one clue on the 14 day cancellation policy.

Mrs · 4 September 2015

Agent replied · 22 October 2024

Dear Mrs Cleaver Thank you for your comments and we are very sorry that you feel this way. Our Customer Relations department are aware of your concerns and have been in direct communication with you. We hope that they have been able to resolve the matter to your satisfaction.

5/5

Trustpilot

Very helpful throughout process with a…

Very helpful throughout process with a successful sale achieved! I would be happy to recommend.

M · 25 January 2019

Agent replied · 22 October 2024

Dear M Dunham,I'm glad we were successful re the sale of your home, many thanks for your 5 Star review.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Excellent Service

Linda and her colleges help me to sell my house .

Mary · 20 August 2020

Agent replied · 22 October 2024

Good afternoon Mary, Thank you for taking the time to send in your review, especially with your comments about Linda and the team. I will be sure to pass this on. Kind regards,Danielle

5/5

Trustpilot

Excellent personal yet professional…

Excellent personal yet professional manner of both ladies we have met.

Jeff · 8 July 2020

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Excellent help for a first time landlord

Very helpful throughout the whole letting process and always available to answer any questions i had.

Jon · 21 October 2017

Agent replied · 22 October 2024

Dear Jon,Thank you for taking the time to post your review, I am glad that Chloe and her team gave you the '5 Star Treatment' that has been so helpful.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Christy help me with all the…

Christy help me with all the information required . Thank you

Adrian · 25 June 2020

Agent replied · 22 October 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

1/5

Trustpilot

Engage in illegal practices

Pretended to submit my offer but wasted my time.

Fariha · 17 April 2024

5/5

Trustpilot

Tanya keene

Tanya keene, the name our family will remember for a long time. As a 1st time buyers how you helped us through all the tough times and obstacles, much appreciated. Many thanks

Customer · 9 June 2022

5/5

Google

Absolutely amazing service by Sarah. Very professional & thorough customer service !

Joanna · 27 October 2019

Agent replied · 25 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen

5/5

Trustpilot

Great service and professional …

Great service and professional approach.Jordan Stoute Chigwell office were excellent, always available and helpful!Many Thanks

Evgeni · 8 November 2017

Agent replied · 22 October 2024

Dear EvgeniMany thanks for your 5 Star review of Jordan at our Chigwell office, I am glad you found him so helpful.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Great personalised service

Great personalised service, kept us in the loop all the way through the process.

Gareth · 22 July 2018

Agent replied · 22 October 2024

Dear Gareth,Thank you very much for your review, glad we were able to help with your move.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Chadwell Heath Branch

Lovely staff at this branch. Always kept me informed of what was happening.

Claire · 7 February 2019

Agent replied · 22 October 2024

Dear Claire, Thank you for your feedback and being a valued customer. Keeping people informed is our key aim in all we do.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Helpful

Helpful, supportive staff - Shana Jagger you have been great.

Mrs · 12 March 2020

Agent replied · 22 October 2024

Dear Mrs B,Short, Sweat and to the point. Thank you for your 5 star review of Shana, she is certainly starting to build a great reputation.Thanks againRob wadeAssociate Operations Director

1/5

Trustpilot

Do not use the Barkingside branch they…

Do not use the Barkingside branch they are so incompetent

Lucy · 24 January 2020

Agent replied · 22 October 2024

Dear LucyThank you for providing us with your feedback however we have been unable to identify you from the information that you have supplied and are therefore unable to look into your concerns. If you could please contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and provide us with some additional information, we would be grateful. Kind regardsDouglas Allen

3/5

Trustpilot

Enthusiastic start but soon got bored!

Once sstc they haven't contacted me since tho I've asked for some info by email.

Mrs · 5 April 2015

Agent replied · 22 October 2024

Dear Mrs Fitzpatrick Thank you for your comments which we have looked into. Whilst your property went under offer in late February, your chain was not complete until the end of March and we were not provided with your solicitor’s details until 10th April. Consequently, there were no updates to provide you with until after this time. Your Sales Coordinator, Chelsey, informs us that she is in regular communication with you and will continue to liaise with the solicitors conducting the conveyancing process and report progress to you.Thank you again for your feedback and please be assured that we will remain focused and proactive until your sale has reached a successful conclusion.

5/5

Trustpilot

excellent

excellent service all round please say a big thank you toJack AustinMatthew GilbertKaktie Sullivan

Mrs · 27 March 2017

Agent replied · 22 October 2024

Dear Diane, Thank you for adding your comments on the Epping Office and the staff mentioned, I am really pleased that they have delivered the level of service we always aim to achieve.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

S.Hamill

Great team in Chingford mount, very informative of whole process.10/10 for the whole experience.

Suzan · 27 February 2017

Agent replied · 22 October 2024

Dear Suzan,Thank you for your comments on the Chingford team, its always great to hear when they meet peoples expectations.Thanks againRob.wadeAssociate Operations Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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