Butler & Stag reviews

★★★★★ 5/5

Google

I would highly recommend Butler & Stag to anyone looking for a good, honest and hard working agency! Both Tony and Chris were amazing from the start of my enquries right through to the let day. Always there when I had questions, and open and honest throughout the whole process. I ended up with a better rental than I was expecting and the speed of finding me a good tenant was brilliant! They also went over and above, collecting my house keys from family as I couldn't be there to drop them off - first class service! Couldn't have asked for a better experience from them both :)

Sara · 26 October 2019

★★★★★ 5/5

Google

I was extremely impressed by the service Butler & Stag provided. Tony helped source the right property for me and took time to listen to exactly what I wanted and was extremely professional and knowledgeable of the market and local area. Sarah was also extremely professional and very efficient and nothing was ever too much trouble, I have already recommend Tony, Sarah, Neil and the team to my parents whom was very impressed with Tony when he valued their property and when the time is right will be marketing their property with them.

Kellie · 26 October 2019

★★★★★ 5/5

Google

From start to finish Butler and Stag were brilliant, professional and always pleasant to speak with. Our house was on the market for 15 minutes when we received a call to say we had 2 viewings. After lots of interest in our house, it was sold with in 3 weeks of being on the market to a committed buyer - very speedy! I have to mention the photographer who went the extra mile to ensure the true charm of our house was captured - really high quality and professional photos capturing the house perfectly. We would recommend Butler and Stag to anyone and have done so. Special mention to Tony and Chris they were both on hand to answer any calls, even on the weekend. They managed the process of selling our house and took away all the stress that is related. Thank you for a polished and professional service.

Kelly · 26 October 2019

★★★★★ 5/5

Google

Butler and Stag were amazing with the speed at which they sold our property...within 4 weeks, we had a solid buyer, after lots of interest - the place was buzzing with viewers! They were very professional from start to finish and were a pleasure to deal with. The photos of the house, that were on the website were really high quality and professional and showed it off beautifully. We would recommend Butler and Stag to anyone, and have been doing to anyone we know who are selling their property. Chris was our main man and he was brilliant. A superb service.

Gary · 26 October 2019

★★★★★ 5/5

Google

We used Butler & Stag to sell my Mother In Laws property From the first initial contact was great and that continued throughout They kept my wife updated every step of the way Special thanks to Tony,Chris and Helga which were the main 3 contacts my wife dealt with This company are efficient friendly and would highly recommend them.

Alan · 22 January 2025

★★★★★ 5/5

Google

I have had an amazingly , efficient, helpful friendly , professional service and would recommend Theydon Bois butler and stag for your house sale/ purchase. Big thank you to Helga for all her hard work

Tanya · 24 September 2024

★★★★★ 5/5

Trustpilot

I have used Butler & Stag for over 6…

I have used Butler & Stag for over 6 years, their service is second to none, I wouldn’t consider using any one else to manage my property. Thank you Butler & Stag for your stellar service.

V · 26 February 2026

★★★★★ 5/5

Google

I received a fantastic service from Butler and Stag they helped me find tenants for my rental property. They also helped with contacts for contractors to help renovate, an inventory clerk and professional cleaners they were very supportive, efficient and knowledgable throughout. Sophie and Simon were my contacts they were excellent

Kirstin · 25 October 2023

★★★★★ 5/5

Google

I am in the process of purchasing a property being handled by Tony Game, of Butler & Stag from their Theydon Bois office. Professionally, I have dealt with very many estate agents over the years and they vary from the frankly useless to the very good. From the time when we first met outside the property we are now buying, I believe that we have had a very honest and open relationship. I missed out on the original bid, as we were unable to sell our house quickly enough. However, the house came back on the market just as we found buyers for our house and we received a call from Tony to advise us that it was back on. We therefore visited the house again and put in an offer which was accepted. The deal did collapse again, as my buyers stupidly did their sums badly and withdrew, making a significantly lower offer. I then advised Tony. He negotiated a reduction with his client and we reduced our asking price similarly, so that we could put the deal back together again. Tony has been in constant touch with me throughout the process and has always taken a pragmatic approach in order to get the deal across the line. I know this has included working very closely with his sellers to find them the right home, which enabled them to reduce their price. I value honesty and openness and treat buying a house as a business transaction, at least until completion. I explained my approach to Tony and we agreed from the beginning that we would be honest, frank and open with each other. I am pleased to say that that has been the case. Getting back to my second paragraph, I would say that my dealings with Tony convince me that he is in the 'very good' category. He cares about what he does and why he does it and I would happily have him represent me in the event that I sell this house in the future. He conducts himself in a very straight-forward manner and does what he says he will do. As he does not represent me in this transaction, I honestly can't ask for anything more.

Keith · 12 December 2018

★★★★★ 5/5

Google

Butler & Stag provided a very professional and client focussed approach when selling our property. Chris, accompanied potential buyers to all viewings, friendly and approachable he kept us fully updated on progress. He was also instrumental in us finding our next property . As the sale progressed Martine managed the process and kept communication on track between all parties , always cheerful and positive to deal with in what can be a stressful time. I would not hesitate to recommend.

Mari · 4 November 2025

★★★★★ 5/5

Trustpilot

A bad situation, made better by the team at B&S

I sold my property through B&S recently and it was not without it's hiccups. Our first buyer decided she didn't want it the day we were due to exchange. Idiot.

Gabriel · 7 April 2026

★★★★★ 5/5

Google

Would like to say a BIG THANK YOU to Neil,Tyler and all the team at Butler and Stag who worked so very hard with the sale of my Families property. During a difficult period for my family,they were always on hand for us from the very start when the property was marketed and once a suitable buyer had been found and offer accepted they ensured the sale went through to exchange of contracts and completion. We are all very grateful for the work done and would without hesitation recommend Butler and Stag to all. Thanks Again !

Paul · 26 October 2018

★★★★★ 5/5

Google

Having just purchased our new home through Butler and Stag I am very impressed with their service and professionalism. Tyler was very helpful in arranging our initial viewing through to completion - always easy to reach and diligent about moving the process along swiftly. I found all staff to be very clued up on the surrounding areas and overall market. Julie was also very helpful and a delight to deal with. There were always extra little touches along the way that were very much appreciated. I am also a big fan of the stag logo! 🦌

Paula · 26 October 2018

★★★★★ 5/5

Trustpilot

We recently purchased a new home with…

We recently purchased a new home with the support of Oliver and Ella - a huge thank you to you both. We’re in, settled and very happy! Oliver and Ella were both friendly and helpful and helped us and our estate agent keep the seller informed as we experienced delays with our buyer’s finances! Thank you all for helping the move succeed!

Daniel · 29 October 2022

★★★★★ 5/5

Trustpilot

Great service and support

The team were very helpful and always available for any questions I had. In the beginning George Newmarch-Stillwel was a great help then getting the deal done Helga Hanning has been a star chasing up both sides to help get over the line!

Jai · 27 March 2024

★★★★★ 5/5

Google

Many thanks to Butler and Stag for securing my house purchase, special thanks goes to Amanda for her help throughout the whole process. Amanda was extremely efficient on her part, keeping me informed and updated regularly as promised and in such a lovely and friendly manner making it a much easier process then it could have been which was very much appreciated.

Donna · 25 October 2022

★★★★★ 5/5

Google

Neil and Tyler kept us informed every step of the way. Any question we had was promptly dealt with and the service couldnt be faulted. As a buyer we weren’t their client but that didn’t show at all. We felt both valued and respected and in some instances they went above and beyond to help. Thry even offered to meet with us well outside of normal office hours If anyone is in 2 minds about using an agent, Butler and Stag are the firm to use.

Daniel · 10 February 2018

★★★★★ 5/5

Google

Rented a property in recent weeks in the village for my partner and son and the service i received was first class from day 1.There was a few complications before we could get the keys but the team of Peter,Sarah and Amy were great throughout the process,keeping me updated and in the loop as things unfolded.It all got sorted in the end and the support and assistance i received was very much appreciated from the time.Thanks again

Peter · 26 October 2019

★★★★★ 5/5

Google

We recently dealt with Butler and Stag on the purchase of our dream home. We received a fantastic service from start to finish. A huge thank you to Bradley who was amazing throughout the whole process and an absolute pleasure to deal with! Bradley was extremely responsive and supportive and we would highly recommend him and his team. Thank you so much for everything! :-) Emma and ShaqPositiveResponsiveness, Professionalism

Emma · 25 October 2021

★★★★★ 5/5

Trustpilot

Efficient and so helpful!

Bradley was so supportive the whole way through. Genuinely felt like he personally invested his time to help me with anything and everything from start to finish.Also a big thank you to Amanda who was very efficient and kept in contact and updated me through the whole process. Overall, a great service especially if you are a first time buyer who has no idea how the process works!

Gina · 7 December 2021

★★★★★ 5/5

Google

We have just closed the sale of our flat in Forest Avenue, Chingford. We dealt with Charlie and Milo from B&S and the service was second to none. We received regular updates, no nonsense or games and also a real genuine desire to make sure both buyer and vendor were comfortable. So impressed, would highly recommend.

Michael · 9 February 2023

★★★★★ 5/5

Google

We have just sold our house with Butler and Stag, it has not been a straight forward sale, but Butler and Stag have done everything they can to keep the sale actively moving forwards, I dealt with Tony who was really professional and friendly throughout, and would always stay in contact and keep me updated with the progress. I would Highly recommend the firm Thank you!

Sophie · 25 October 2021

★★★★★ 5/5

Trustpilot

Great communication

We dealt with Rob Burgess at the Bow office, he was professional, very communicative, clear and concise with both of us and the agents of our onward purchase (who were actually the ones that referred us to Butler & Stagg to sell our property). We were kept in the loop at all times and wouldn't hesitate to recommend.

Clefhammer · 29 September 2022

★★★★★ 5/5

Trustpilot

Great experience

Freddie did a great job of showing us around the property and answering any questions competently! He provided prompt responses over email which was especially valued given our time pressure to find a place. He was incredibly accommodating of our position, and his client service was excellent! A pleasure to work with. I would actively look to work with Freddie Knight and Butler and Stag in the future!

Libby · 15 January 2025