Butler & Stag reviews

★★★★★ 5/5

Google

I have recently sold my house in Theydon Bois and I have to say it was one of the most stressful things I have ever done in my life by far. That said were it not for the commitment drive and tenacity of Tony Game my stress would have continued. When all seemed lost Tony always came up with a solution and never once considered giving up on our house sale. I would recommend Tony to anyone who is serious about selling.PositiveResponsiveness, Quality, Professionalism

Danielle · 9 February 2022

★★★★★ 5/5

Trustpilot

Butler & Stag represented a shared…

Butler & Stag represented a shared ownership flat we were purchasing. David at B&S gave excellent customer service, we stayed in touch through him with the sellers throughout the whole process which made things much easier. David always responded to queries and chased all solicitors involved promptly. David was friendly, professional and trustworthy. Highly recommend.

Catherine · 29 March 2024

★★★★★ 5/5

Google

We are nearing completion on the sale of my flat and I can’t thank Butler and Stag enough for all the support and guidance they have provided throughout this process. In particular I want to thank Amanda Schiavi who has been absolutely fantastic and has gone above and beyond to ensure the sale of my flat completed before the stamp duty holiday. Amanda kept me 100% informed and tirelessly chased all parties involved, without Amanda I don't think we would have hit the deadline. Amanda you’re a star!

Kim · 10 January 2022

★★★★★ 1/5

Trustpilot

Bad Lettings Agents for Landlords/Tenants, Butler & Stag

They claimed that Im a bad landlord to the tenants but they cancelled the tenancy a day before the tenants was going to move into the property. The tenants later moved to another agent with me but the market had changed and the rental price had changed so they went for another property. I later found new tenants.This agency doesnt follow the landlords requirements and spread false information to tenants. They cannot be trusted!As I said This company cannot be trusted. Where is the evidence of your lies? i will continue to post information on this agency that is unprofessional to landlords and tenants. You cannot TRUST this agent. The tenants knew what they where getting when they saw my property. Every month I will post something about this agent on Trustpilot. They are disrespectful and cannot be trusted as an agent. They say I was intoxicated but I dont drink, they spread lies via Trustpilot!! My emails show the evidence. They market your property and tell you nothing about new Government laws!! I still have all my emails from you....I also have text messages from the tenants as we communicated during the tenancy agreement.If I was intoxicated why didnt you address this issue at a meeting or email? i have caught in a lie....you guys are fools!!tirade, that is a false statement by the agency, they dont follow your requirements but send tenants that cannot afford your property. If their was a tirade then why didnt they address this in a meeting or email? Why didnt they send a warning email or letter? second lie by the agency....I will provide email trail to TRUSTPILOT and then the community can decide who is telling the TRUTH!!I have the email trail of the truth, the agency has twisted the narrative to suit their agenda to make me look like the bad guy. I will be creating a blog on this matter as feel that they are so wrong in their actions....These guys are fools because they sent out the contract for the tenants to sign and the tenants signed the contract but the contract needed signing from me but i needed time to read the contract and get the Electricity Report but they had given me no time to do that....it was all rushed by the agent!!The Truth will come out, you cannot hide from the truth!!Im innocent until proven guility....

Tony · 31 December 2021

★★★★★ 5/5

Trustpilot

We decided to put our house up for sale..

We decided to put our house on the market and instructed 3 local agents to provide us with a valuation. Butler and stag being one of them. Chris came to the appointment, he was very professional, he knew his market well, and wasn’t bothered by what the other agents had said about our property- he just took everything on board and gave us a valuation we thought reflected our property fairly. The next day, we were introduced to Charlie who would be selling the property for us.. and within 1 day of it being on the market, he had found a buyer, full asking price offer, job done. The next couple of months we’re seamless, easy, stress free and no hassle what so ever. Charlie was accommodating, always available (even on his days off) and helpful. We faced a last minute glitch with the buyers, the deal was 50/50 but Charlie reassured us that he would get it done… and within that 24 hour period he managed to get us exchanged. Overall, a great experience and would definitely be using again in the future.

Ryan · 24 December 2021

★★★★★ 5/5

Trustpilot

Well finally moved in our new home

Well finally moved in our new homeWhat can I say it's all thanks to Charlie Parsons.He has been fantastic all the way though couldn't have done it without his helpbeen very informative all the way throughCharlie you have gone above and beyondWere do I start firstly a massive thank you for all your hard work you kept me going all the way thoughyou got things sorted for us. We are very gratefulYou are a credit to your company.I will definitely recommend you to all my friends and family

Suky · 15 December 2021

★★★★★ 5/5

Trustpilot

Outstanding!

We had been recommended to use Butler & Stag by a relative & can see why! We couldn’t be happier with all they have done for us. Nothing was ever too much trouble. Chris and Amanda’s communication was faultless, any queries we had would be replied to within minutes! These guys worked so so hard for us and we are so grateful. Should we ever move again…..There is absolutely no doubt we’ll be using Butler & Stag again. Highly recommend! Thanks again guys

Laura · 15 December 2021

★★★★★ 5/5

Trustpilot

Genuinely cannot recommend enough from…

Genuinely cannot recommend enough from start to finish Chris has been amazing! He has gone above and beyond what was expected from him. My situation wasn’t the most straight forward to say the least but he along with my mortgage broker made the impossible possible.They have been a fantastic team and I can honestly say I have never received service like it, ever!! Amanda is also brilliant lovely and easy to talk to and as far as aftercare and keeping me informed goes she cannot be faulted. She is also lovely to speak to They really are an asset to the company and everybody I have dealt with has made me feel comfortable and ensured I have been well informed every step of the way Again, I genuinely cannot thank this team enough for what they have done for me it really is appreciated. I cannot wait to work with them on my next purchase 😊

Bblack · 14 December 2021

★★★★★ 5/5

Trustpilot

Would highly recommend Butler & Stag in…

Would highly recommend Butler & Stag in Theydon Bois. Helen and Helga were most helpful with regard to progressing the sale, when solicitors are not communicating the staff here were always contactable and eager to help and move things forward.

Phil · 15 November 2024

★★★★★ 5/5

Google

We first met Milo when viewing a property we were really keen on viewing in Chingford. We were greeted warmly at the property, and Milo was on hand to answer any and all questions we had, not only about the property but the area too! From putting in our initial offer, all the way to completion Milo went above and beyond to ensure everything ran as smoothly as possible and he was on hand any time we needed him! We honestly cannot thank him enough for all his hard work and fantastic communication in getting our first property over the line. He is a gem!PositiveResponsiveness, Quality, Professionalism

Sammy · 25 October 2021

★★★★★ 5/5

Google

I have just rented a property through Butler & Stag and dealt with Bradley Gale from the Theydon Bois office. Despite there being a few 'unforseen' circumstances that delayed the process a little bit, Brad was an absolute please to deal with. Always answered the phone, always kept me updated even when it wasn't great news he was delivering. I have dealt with a lot of estate agents in my time and I can honestly say he was brilliant and that Butler and Stag were the best estate agents I've ever dealt with! If only they were all like Brad! Thank you mate for everything. Gary BirdPositiveResponsiveness, Quality, Professionalism, Value

Gary · 25 October 2021

★★★★★ 5/5

Google

I was looking to buy my first place and had no idea where to begin. Stumbled across Butler and Stag and was quickly introduced to Milo who knew exactly which properties to show me. Within a week, I had an offer accepted on a property and thanks to Milo's top notch work, it made the buying process a breeze. No question was left unanswered and the level of service exceeded all my expectations. Cannot recommend enough! Thanks Butler and Stag!

Zachary · 25 October 2021

★★★★★ 5/5

Google

Moving house has been very stressful experience for my wife and and I as we found a property a year ago but for various reasons we could not get the deal done. We almost gave up until Chris from Butler & Stag contacted us with a suitable house and as we had a cash buyer for our house we were able to agree a price and get to exchange very quickly. Chris was very proactive in resolving any issues promptly. Highly recommend Chris and Butler & Stag. Thank you.

John · 25 October 2021

★★★★★ 5/5

Google

We cannot recommend Tony and his team at Butler & Stag enough for their help with the sale of our house and onward purchase. Tony’s insight into the local market is extraordinary and his advice and support throughout the whole process was nothing short of exceptional. He is a real asset to the local market and is head and shoulders above any other estate agent that we met with when we were choosing an agent to work with. Anyone looking to sell their house should look no further than Tony and his team who will achieve results in record time!PositiveResponsiveness, Quality, Professionalism

Rebecca · 25 October 2021

★★★★★ 5/5

Google

We are nearly at the completion stage of buying a property they are selling and have been in regular contact with Amanda Schiavi, who has been the driving force for it all going through. Even though we are the buyers not the sellers, we have found Amanda to be extremely helpful, prompt, kept us up to date and supporting us with pushing things through to meet deadlines. From the day we viewed the property to now, Butler and Stag and Amanda have been amazing and we are so pleased that we have purchased our first home with them, they have definitely made the process less stressful! Thank you to Butler and Stag, but especially Amanda for everything, we really appreciate the work you have done for us and all the effort that has been put into making it a success.PositiveResponsiveness, Quality, Professionalism

Katie · 25 October 2021

★★★★★ 5/5

Google

i must start this review by stating the obvious, and that is simply that, selling a house is a very stressful event in one's life (i should know i have done it several times :-)) On this occasion i must congratulate Butler & Stag in Theydon Bois for removing so much of that. From the get go, they were professional, courteous and extremely helpful. they sold our house within 24 hours and recommended a lovely and deserving couple as the prospective buyers. (whom we have just exchanged with). The viewings were painless and their follow up was second to none that i have experienced. A big shout out to all the staff and in particular Bradley and Amanda who were uber helpful. simply the best.PositiveResponsiveness, Quality, Professionalism

Chris · 25 October 2021

★★★★★ 5/5

Google

Me and my partner cannot recommend Butler & Stag highly enough. Having looked for a property around East London/Essex for over a year with numerous different estate agents, we can categorically say that Butler & Stag are the most professional and trustworthy. We finally found the property that was right for us and had an offer accepted. Bradley was great at the viewing and answered all our questions honestly. Having then forked out money on solicitors etc we were absolutely gutted to receive a phone call from Butler & Stag to say that the sellers for the property that the vendors are buying have just decided to pull out of the chain. We were gutted and really frustrated and although absolutely no fault from their side, Amanda, Bradley & Tony from Butler & Stag were very polite and understanding, despite our frustrations. We thought we were then back to square one and lost the property we really wanted, however Tony went above and beyond to find the sellers another property right for them in just weeks, meaning we were back in a chain and within a couple of months we have just exchanged for the property we thought we lost. Butler & Stag kept us in the loop throughout. With the property being old, we wanted numerous checks to be made before exchanging contracts and Amanda was extremely responsive, helpful and arranged all visits and got back to us quickly every time with any queries we had. Amanda was also great when it came to the exchange, keeping us informed and ensuring the whole process went ahead. Shout out also to Dan who showed us around viewings and was very honest and helpful, first giving us confidence in buying with Butler & Stag. Thanks so much

Peter · 25 October 2021

★★★★★ 5/5

Google

We both sold and bought our property through Butler and Stag - I can’t recommend their services highly enough! These guys are miles apart from the other estate agency firms we have dealt with in the local area. The whole team is super professional and have great knowledge of the market. Quality of their photos/marketing is also top! Moving house is a stressful time but having an agent you can trust and that really understands your needs is a game changer. Bradley was amazing from start to finish - we couldn’t have done it without him!!PositiveResponsiveness, Quality, Professionalism, Value

L · 25 October 2021

★★★★★ 5/5

Google

We recently sold our flat and purchased our new house with Butler & Stag. After trying to sell our flat with another agent and not having any luck we approached Butler & Stag to help us. Within 1 week of the flat being up for sale it had sold and by the following week they had found us our new dream house! Their service from start to finish has been fantastic. They had a fresh approach, were very professional, and were great at keeping in touch with us throughout the whole process. Chris, Ted, Tony, and Amanda were brilliant - they all were so professional, helped us at all stages, very friendly, and great to work with. I would definitely recommend! Thanks again! :)PositiveResponsiveness, Quality, Professionalism, Value

Gemma · 25 October 2021

★★★★★ 5/5

Trustpilot

An absolute pleasure!

I recently worked with Butler and Stag when buying a new flat. I can’t recommend them enough! Great communication and helped me navigate a number of challenges during the process. Athos and Aidan were both extremely friendly and a pleasure to deal with. A special mention to Amanda Schiavi who oversees the sales progression for B&S. She was unbelievable in making sure we completed on the property and aside from being amazing at what she does, is incredibly friendly and goes that extra mile.

Sam · 23 October 2021

★★★★★ 5/5

Google

Butlers & Stag are a team that consistently goes above and beyond. We really liked their marketing and video of our home, they secured us an asking price offer within two weeks of our property going live! Chris's calm and friendly nature put us at ease throughout the process. His knowledge of the local market is impeccable, and we truly appreciated his candid advice. We can't thank Chris enough for keeping us at the forefront and securing us our new home in "the village". And of course, Helga who got us over the line, we could not have got there without your perseverance! Although it turned into a lengthy and very stressful process, she was in constant communication with the chain to move the process along. We could not be more grateful for all your help, support, and persistent chasing.

Sarah · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from B&S

A really big thank you to Tony and Amanda at Butler and Stag. The speed in which Tony managed to find a good buyer at the right price for us was really impressive. He kept in regular contact and dealt with negotiations in a really professional manner.Amanda is, without a doubt, one of the best sales progressors I've encountered. She called and emailed frequently with updates, helped navigate the challenges of having so many different parties involved in the transaction and is just a lovely, realistic and honest person to deal with. All in all a great experience and would recommend B&S to anyone looking to sell their property.

OS · 23 September 2021

★★★★★ 5/5

Trustpilot

Highly recommend the team!

Thank you to Chris for the initial consultation regarding the sale of my home which was professional, knowledgeable and friendly. From that moment onwards from marketing to the actual exchange the team have been polite and nothing was too much trouble to ask and always carried out promptly and efficiently. The added bonus is that we as vendors were given an agents mobile number and could call or text for help or any questions.... it certainly made the whole experience of selling my home smooth and hassle free. Thank you team.

Nicole · 21 September 2021

★★★★★ 5/5

Trustpilot

This is probably the easiest review to…

This is probably the easiest review to do. .if you are selling a house go with them! Don't even consider anyone else? Milo was so supportive through the process. .but Amanda absolutely is an asset to the process! She dealt with any difficult dramas, while I could get on with planning my move! she worked above and beyond for me, and my buyer, and I'm sure he will be giving a 5 star review too. .thank you so much Butler&Stag

Rachel · 16 August 2021