Trusted Agent profile · Epping Forest

Butler & Stag Epping Forest reviews

★★★★★ Excellent

545 reviews across 2 platforms

4 Forest Drive, Theydon Bois, CM16 7EY, Epping Forest, CM16 7EY

Butler & Stag's office in Epping Forest, at 4 Forest Drive, is rated 4.8 out of 5 across 545 reviews on two platforms, including 310 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

310

Reviews on Google

This office

Trustpilot logo

235

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Butler & Stag, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.

5/5

Google

Top drawer service from the Butler and Stag team who’ve made a stressful process a lot easier. From both selling our property to viewings to purchasing properties from day one the service has been A1. Tip of the hat to Tony Game who’s worked hard in securing the sale of my house for me and putting up with my moaning! Couldn’t recommend highly enough that’s all at B&S 👍

Mark · 26 October 2019

Agent replied · 24 October 2024

Dear Mark, Thank you for your glowing review, lovely to hear we were of assistance. We hope you enjoy your new home and life in Theydon Bois. All the very best, BUTLER & STAG

5/5

Trustpilot

Absolutely fantastic experience…

Absolutely fantastic experience throughout! could not recommend these guys any more! true experts with a proactive attitude.

Joshua · 7 January 2025

Agent replied · 23 September 2026

Dear Joshua, Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a positive experience with Butler & Stag. It’s wonderful to hear that you appreciated our team’s expertise and proactive approach. We always aim to stay one step ahead and make the process as smooth and straightforward as possible for our clients. Your recommendation means a great deal to the whole team, so thank you again for choosing Butler & Stag and for taking the time to share your feedback! The Butler & Stag Team 🏡✨

5/5

Trustpilot

Hi great service great team many thanks…

Hi great service great team many thanks to Robert & Amanda.Kind regardsJim Redfern

Consumer · 13 September 2021

Agent replied · 26 October 2024

Dear Jim, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG

5/5

Trustpilot

Excellent experience

We've had an excellent experience using Butler & Stag to rent out our flat. It was the first time we'd done it and they made the process super easy. As soon as we met Simon we knew we'd be in good hands. Both he and Sophie guided and advised us through the process seamlessly and were quick to respond to any queries. We never felt rushed or pushed into making decisions. Would definitely recommend to anyone looking to rent out a property.

Natasha · 30 March 2023

5/5

Trustpilot

Excellent Butler and Stag

Butler and Stag supported us all the way through our purchase, and made sure the sale completed on time.Charlie and Tony were always available to answer any questions we had and kept us updated throughout, they were a pleasure to work with!

Joe · 16 February 2022

5/5

Google

I have been with Butler and Stag for few years now and they have never let me down. They always known what they are doing, I deal with Sarah and Sophie and they always sort any problems that comes up. Nothing is never to much for them . May it long continue. I would recommend them without a second thought.

Kenneth · 25 October 2021

Agent replied · 24 October 2024

Dear Ken, Lovely words and thank you always for your business. I can assure you that we never take it for granted and will continue to do all we can to maintain the high standards that we have set. kind Regards, BUTLER & STAG

5/5

Trustpilot

The team are very professional and knowledgeable. Process was very straightforward.

Simon, who showed me the property, was very knowledgeable about the flat and the local area. Paul was very professional giving advise and putting forward my final offer. The whole process was very straightforward.

Friend · 19 January 2023

5/5

Trustpilot

I sold my property with Butler & Stag…

I sold my property with Butler & Stag in 2019 and their level of service was to be above and beyond. I decided to sell my fathers property through them, my personal experience with Amanda I found her to be professional, efficient, honest and straight talking. Amanda’s client/customer relationship makes her the successful agent she is. Catherine Stevenson

Catherine · 24 January 2022

Agent replied · 26 October 2024

Dear Catherine, Thank you for your kind words and for reviewing our service. So pleased we could be of assistance. Kind RegardsBUTLER & STAG

5/5

Google

I have been really impressed by the Butler and Stag team with the property sale both with the initial advice and, once the offer was made, tenaciously chasing the respective other parties to ensure a successful completion as well as keeping me regularly updated.

Dave · 21 February 2025

5/5

Google

I decided to use Butler & Stag over using an online cheaper estate agent for the sale of my flat and it was definitely the right decision. Throughout the whole process and to completion on my new property, the service was exceptional. Thanks particularly to Tony and Chris who dealt with my sale and communicated with me throughout the whole process. I highly recommend Butler & Stag.

Emily · 26 October 2019

Agent replied · 24 October 2024

Dear Emily, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Great Company with Helpful Staff

Great service. I had my house on the market with 3 different agents for over a year before we decided to use Butler and Stag. They sold my house for nearly the asking price within 3 months. Great overall service and all the staff are very helpful. I would highly recommend them and will use them again when we decide to sell our new house.

Mr · 31 March 2020

Agent replied · 26 October 2024

Dear Mr Keefe, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thank you once again for entrusting us with the sale of your family home and we are pleased we reached the outcome the house deserved. Wishing you the very best in your new home.Kind Regards, BUTLER & STAG

5/5

Google

I am really grateful for the hard work and professionalism shown by the whole team at Butler and Stag. From start to finish the service provided was seamless. They secured an offer on my property in super quick time with Tony providing and communicating updates throughout the whole process. I highly recommend Butler and Stag, absolutely great team and service.PositiveResponsiveness, Quality, Professionalism, Value

Paula · 25 October 2020

Agent replied · 24 October 2024

Dear Paula, Thank you for taking the time to review your recent experience you have had with our team at Theydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind Regards, BUTLER & STAG

5/5

Google

When sold our flat through Butler and Stag we were assigned Amanda Schiavi as our sales progressor - I cannot speak highly enough of her. She was excellent at communicating and its possible the deal wouldn't have gone over the line if it wasn't for her time and effort. 5/5

Dave · 25 October 2022

Agent replied · 24 October 2024

Dear Dave, Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance. Wishing you the best of luck in your new home. . Best Regards, BUTLER & STAG

5/5

Google

I had problems with a blocked drain. They got a plumber in the next day to fix it. Amazing!

Steve · 11 October 2024

Agent replied · 24 October 2024

Dear Steve, Thank you for your review, this is much appreciated and glad we could offer you the service. Kind Regards Butler & Stag

5/5

Trustpilot

A Pleasure to Work With

As a tenant, I have had a wonderful experience with Butler & Stag. From the moment I reached out, I have always received prompt replies and Paul has gone above and beyond to reach a tenancy agreement that works for both me and the landlord. He has been supportive with all my questions and keeping me updated throughout the process. It’s rare to find an estate agency that cares, but I finally feel like I am in good hands. They are such a pleasure to work with and I highly recommend working with them if you have the chance.

Brooke · 9 December 2022

5/5

Google

Neil, Tony, & Tyler were excellent. We had a quick sale with lots of viewings, would highly recommend

Gavin · 10 February 2019

Agent replied · 8 February 2025

Dear Gavin, Thank you for taking the time to review our service. We are delighted we could assist you with the sale. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Thank you Butler & Stag

I have used various agencies around the UK for accommodation, some greater than others however none have come close to quality and professionalism of Butler and Stag. From the start to present (current tenant), my application and any queries have been dealt with in a quick and efficient manner. I’d like to particularly mention Lewis, he’s a quality agent and I highly recommend him to anyone.

Barry · 3 January 2019

Agent replied · 26 October 2024

Dear Barry, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Thanks Paul and Sophie for their…

Thanks Paul and Sophie for their diligent help to follow up on various matters to rent out my property recently in a short period of time and change of letting agent smoothly

Mr · 19 November 2022

5/5

Google

We can’t recommend these guys enough! Chris has gone above & beyond for us. Nothing was too much trouble. The communication especially was faultless, Chris would reply to any queries we had within minutes! We are so thankful for all your help and everything they’ve done for a smooth moving process! Thanks again guys!

Laura · 9 February 2022

Agent replied · 8 February 2025

Dear Laura, Thank you so much for your kind review. Delighted to be of service, good luck in your new home. Kind Regards, BUTLER & STAG

5/5

Google

I recently bought a flat through Butler and Stag and was so impressed with how helpful and involved they were the whole way through the process. Chris, was my main point of contact, could not have been more helpful. He was always on hand to help if I had a question and really went above and beyond to move the whole process along.

Victoria · 11 January 2020

Agent replied · 9 January 2025

Dear Victoria, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Great and smooth experience

Simon and Sophie were great in helping us with our move. We had a tight deadline during holiday time, and they were able to make everything run quickly and smoothly.

Talvany · 4 January 2023

5/5

Google

Had the pleasure of buying a property through Butler & Stag, Theydon Bois through probate. The service delivered by all, but must mention Neil, was superb. They were professional, courteous at all times and kept in regular contact without pestering. If I happen to be in a fortunate position to buy or sell again, I will not hesitate to use Butler & Stag.

Sheila · 26 October 2019

Agent replied · 24 October 2024

Dear Sheila, Thank you so much for the kind review of our service, always lovely to hear that our hard work and dedication to our clients’ needs don't go unnoticed. We hope you enjoy your new and life in the village. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Butler and Stag have been very helpful…

Butler and Stag have been very helpful and responsive during the property buying process. They are good at communicating with buyer and seller and there was always someone available to talk with regarding the property. They are very quick to respond to any queries which is appreciated during what can be a stressful time.

S · 5 December 2021

Agent replied · 26 October 2024

Dear Mrs Choy, Many thanks for reviewing our service. Congratulations on the purchase of your new property, so pleased our team could be of assistance. Wishing you the best of luck in your future endeavours. Best Regards,BUTLER & STAG

5/5

Trustpilot

Great letting service

Recently used Butler and Stag Bow office to help me find tenants for my flat in Shoreditch. I have to commend Simon who was calm, professional, and true to his word. He understood my priorities and gave good advice. No hesitation in recommending this letting service.

ELW · 25 October 2022

Agent replied · 26 October 2024

Great review, thank you you for trusting us with your property. Kind Regards,BUTLER & STAG

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Read Butler & Stag's Google reviews

Questions about Butler & Stag Epping Forest

Has Butler & Stag won any awards?

Yes. In The Trusted Agent 2026 awards: Butler & Stag, Epping Forest won Gold.

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