Trusted Agent profile · Epping Forest

Butler & Stag Epping Forest reviews

★★★★★ Excellent

518 reviews across 2 platforms

4 Forest Drive, Theydon Bois, CM16 7EY, Epping Forest, CM16 7EY

Butler & Stag's office in Epping Forest, at 4 Forest Drive, is rated 4.8 out of 5 across 518 reviews on two platforms, including 283 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

283

Reviews on Google

This office

Trustpilot logo

235

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Butler & Stag, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.

5/5

Google

I have been with Butler and Stag for few years now and they have never let me down. They always known what they are doing, I deal with Sarah and Sophie and they always sort any problems that comes up. Nothing is never to much for them . May it long continue. I would recommend them without a second thought.

Kenneth · 25 October 2021

Agent replied · 24 October 2024

Dear Ken, Lovely words and thank you always for your business. I can assure you that we never take it for granted and will continue to do all we can to maintain the high standards that we have set. kind Regards, BUTLER & STAG

5/5

Trustpilot

The team are very professional and knowledgeable. Process was very straightforward.

Simon, who showed me the property, was very knowledgeable about the flat and the local area. Paul was very professional giving advise and putting forward my final offer. The whole process was very straightforward.

Friend · 19 January 2023

5/5

Trustpilot

I sold my property with Butler & Stag…

I sold my property with Butler & Stag in 2019 and their level of service was to be above and beyond. I decided to sell my fathers property through them, my personal experience with Amanda I found her to be professional, efficient, honest and straight talking. Amanda’s client/customer relationship makes her the successful agent she is. Catherine Stevenson

Catherine · 24 January 2022

Agent replied · 26 October 2024

Dear Catherine, Thank you for your kind words and for reviewing our service. So pleased we could be of assistance. Kind RegardsBUTLER & STAG

5/5

Google

I have been really impressed by the Butler and Stag team with the property sale both with the initial advice and, once the offer was made, tenaciously chasing the respective other parties to ensure a successful completion as well as keeping me regularly updated.

Dave · 21 February 2025

5/5

Google

I decided to use Butler & Stag over using an online cheaper estate agent for the sale of my flat and it was definitely the right decision. Throughout the whole process and to completion on my new property, the service was exceptional. Thanks particularly to Tony and Chris who dealt with my sale and communicated with me throughout the whole process. I highly recommend Butler & Stag.

Emily · 26 October 2019

Agent replied · 24 October 2024

Dear Emily, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Great Company with Helpful Staff

Great service. I had my house on the market with 3 different agents for over a year before we decided to use Butler and Stag. They sold my house for nearly the asking price within 3 months. Great overall service and all the staff are very helpful. I would highly recommend them and will use them again when we decide to sell our new house.

Mr · 31 March 2020

Agent replied · 26 October 2024

Dear Mr Keefe, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thank you once again for entrusting us with the sale of your family home and we are pleased we reached the outcome the house deserved. Wishing you the very best in your new home.Kind Regards, BUTLER & STAG

5/5

Google

I am really grateful for the hard work and professionalism shown by the whole team at Butler and Stag. From start to finish the service provided was seamless. They secured an offer on my property in super quick time with Tony providing and communicating updates throughout the whole process. I highly recommend Butler and Stag, absolutely great team and service.PositiveResponsiveness, Quality, Professionalism, Value

Paula · 25 October 2020

Agent replied · 24 October 2024

Dear Paula, Thank you for taking the time to review your recent experience you have had with our team at Theydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind Regards, BUTLER & STAG

5/5

Google

Used Butler and Stag to buy one house and sell another and they've been absolutely excellent. Knowledgable staff led by Tony gave really useful market guidance and took the stress out of the entire process. Highly recommended!

Matt · 2 May 2025

5/5

Google

When sold our flat through Butler and Stag we were assigned Amanda Schiavi as our sales progressor - I cannot speak highly enough of her. She was excellent at communicating and its possible the deal wouldn't have gone over the line if it wasn't for her time and effort. 5/5

Dave · 25 October 2022

Agent replied · 24 October 2024

Dear Dave, Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance. Wishing you the best of luck in your new home. . Best Regards, BUTLER & STAG

5/5

Google

Great communication with Bulter and Stag (Helga and Charlie in particular) during our purchase. They will be our go to if we ever need to sell.

Alex · 26 June 2024

Agent replied · 24 October 2024

Dear Alex, Thank you for your kind words, its much appreciated. Kind Regards Butler & Stag

5/5

Trustpilot

A Pleasure to Work With

As a tenant, I have had a wonderful experience with Butler & Stag. From the moment I reached out, I have always received prompt replies and Paul has gone above and beyond to reach a tenancy agreement that works for both me and the landlord. He has been supportive with all my questions and keeping me updated throughout the process. It’s rare to find an estate agency that cares, but I finally feel like I am in good hands. They are such a pleasure to work with and I highly recommend working with them if you have the chance.

Brooke · 9 December 2022

5/5

Google

Neil, Tony, & Tyler were excellent. We had a quick sale with lots of viewings, would highly recommend

Gavin · 10 February 2019

Agent replied · 8 February 2025

Dear Gavin, Thank you for taking the time to review our service. We are delighted we could assist you with the sale. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Thank you Butler & Stag

I have used various agencies around the UK for accommodation, some greater than others however none have come close to quality and professionalism of Butler and Stag. From the start to present (current tenant), my application and any queries have been dealt with in a quick and efficient manner. I’d like to particularly mention Lewis, he’s a quality agent and I highly recommend him to anyone.

Barry · 3 January 2019

Agent replied · 26 October 2024

Dear Barry, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Thanks Paul and Sophie for their…

Thanks Paul and Sophie for their diligent help to follow up on various matters to rent out my property recently in a short period of time and change of letting agent smoothly

Mr · 19 November 2022

5/5

Google

We can’t recommend these guys enough! Chris has gone above & beyond for us. Nothing was too much trouble. The communication especially was faultless, Chris would reply to any queries we had within minutes! We are so thankful for all your help and everything they’ve done for a smooth moving process! Thanks again guys!

Laura · 9 February 2022

Agent replied · 8 February 2025

Dear Laura, Thank you so much for your kind review. Delighted to be of service, good luck in your new home. Kind Regards, BUTLER & STAG

5/5

Google

I recently bought a flat through Butler and Stag and was so impressed with how helpful and involved they were the whole way through the process. Chris, was my main point of contact, could not have been more helpful. He was always on hand to help if I had a question and really went above and beyond to move the whole process along.

Victoria · 11 January 2020

Agent replied · 9 January 2025

Dear Victoria, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Great and smooth experience

Simon and Sophie were great in helping us with our move. We had a tight deadline during holiday time, and they were able to make everything run quickly and smoothly.

Talvany · 4 January 2023

5/5

Google

Had the pleasure of buying a property through Butler & Stag, Theydon Bois through probate. The service delivered by all, but must mention Neil, was superb. They were professional, courteous at all times and kept in regular contact without pestering. If I happen to be in a fortunate position to buy or sell again, I will not hesitate to use Butler & Stag.

Sheila · 26 October 2019

Agent replied · 24 October 2024

Dear Sheila, Thank you so much for the kind review of our service, always lovely to hear that our hard work and dedication to our clients’ needs don't go unnoticed. We hope you enjoy your new and life in the village. Kind Regards, BUTLER & STAG

5/5

Trustpilot

Butler and Stag have been very helpful…

Butler and Stag have been very helpful and responsive during the property buying process. They are good at communicating with buyer and seller and there was always someone available to talk with regarding the property. They are very quick to respond to any queries which is appreciated during what can be a stressful time.

S · 5 December 2021

Agent replied · 26 October 2024

Dear Mrs Choy, Many thanks for reviewing our service. Congratulations on the purchase of your new property, so pleased our team could be of assistance. Wishing you the best of luck in your future endeavours. Best Regards,BUTLER & STAG

5/5

Google

Very helpful staff,professional and also friendly . We ve been working with Chris and Helga. I would highly recommend Butler and Stag to family and friends.

Ioana · 27 April 2024

Agent replied · 24 October 2024

Dear Ioana, Thank you for your kind words, this is much appreciated. Kind Regards Butler & Stag

5/5

Trustpilot

Great letting service

Recently used Butler and Stag Bow office to help me find tenants for my flat in Shoreditch. I have to commend Simon who was calm, professional, and true to his word. He understood my priorities and gave good advice. No hesitation in recommending this letting service.

ELW · 25 October 2022

Agent replied · 26 October 2024

Great review, thank you you for trusting us with your property. Kind Regards,BUTLER & STAG

5/5

Trustpilot

Lauren is awesome

Lauren is awesome. Super friendly, professional and speedy! Always sorts any issue out with no hesitation. Best property manger I’ve had!

Jamie · 27 July 2023

5/5

Trustpilot

Extremely helpful

From the initial valuation to where I am now on exchange Butler & Stag have been exceptional in their service. Athos gave very astute opinions on valuation and Amanda has gone above and beyond in getting the exchange and completion dates I wanted. I would thoroughly recommend their kind, helpful, efficient approach.

Fiona · 23 December 2021

Agent replied · 26 October 2024

Dear Fiona, Thank you for your kind review. Athos and Amanda are delighted with the 5 star rating. Wishing you all the best in your new home. Kind Regards,BUTLER & STAG

5/5

Trustpilot

The team at Butlers worked really hard…

The team at Butlers worked really hard to help push our move through smoothly as any house move can be , after being in our existing property for 29 years really didn't know what to expect , but the professional and caring approach by all in the Theydon Bois offices helped us get over the line without fuss or drama, so highly recommended.

Estoscolina · 21 May 2018

Agent replied · 26 October 2024

Dear Estoscolina, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Butler & Stag's Google reviews

Questions about Butler & Stag Epping Forest

Has Butler & Stag won any awards?

Yes. In The Trusted Agent 2026 awards: Butler & Stag, Epping Forest won Gold.

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