5/5
TrustpilotHossein Finchley Central
Hossein Finchley Central Hossein was very professional and friendly, he did update me throughout the entire process. Thanks to Hossein for the exceptional customer service, highly recommended.
Trusted Agent profile · Enfield
Martyn Gerrard Winchmore Hill Enfield reviews
★★★★★
1,972 reviews across 3 platforms
21 The Green, Winchmore Hill, London, N21 3NL, Enfield, N21 3NL
Martyn Gerrard Winchmore Hill's office in Enfield, at 21 The Green, is rated 4.8 out of 5 across 1,972 reviews on three platforms, including 86 Google reviews rated 4.4.
86
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,885
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotZoe from the renewals department is…
Zoe from the renewals department is brilliant. I have worked with her on many contracts. She has always advised well, is hard working, easily contactable and gets things done.
Agent replied · 24 December 2024
Dear Ofir, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our renewals department wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotMartyn Gerrard Whetstone
Martyn Gerrard Whetstone is an excellent estate agent, helping us to quickly and efficiently sell our property. Martin, in particular, was amazing and helped us at every step.
5/5
TrustpilotThank you Marley & Marc
Big thank you to the East finchley office for helping myself and my family find a home, Marley and Marc were especially great help, very professional, efficient and extremely helpful.Highly recommended.
5/5
TrustpilotHossein Finchley Central letting
We recently worked with Hossein and he was great throughout the letting process! He was very professional and helpful and always very prompt.
5/5
TrustpilotDavid from Finchley is helpful
David was very helpful for my first property purchase. He was friendly, efficient and supportive during the whole process.Very pleased with the services!I would recommend him and his company
5/5
TrustpilotHigh quality letting and management service
Andrew Eleftheriou and his North Finchley team did an excellent job in getting me good tenants for my 2 BR flat in Woodside Park.
5/5
TrustpilotVery good experience with this agency…
Very good experience with this agency especially Agent Hossein Ghane made sure that everything all our wishes are fulfilled
5/5
TrustpilotHouse sale success
We recently sold our home through Martyn Gerrard. Declan was very efficient, explained the process, provided helpful advice throughout and followed up with all parties to ensure we completed.
1/5
TrustpilotUnprofessional and Conmen
I first contacted the Martyn Gerrard East Finchley (N2) office around July to request them to sell my flat as part of a dual agency agreement.The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it was clear Martyn Gerrard was only interested in getting us off their books as we were ruining their sales statistics. This was indicated by a conversation with them requesting us to reduce the property price by 50k (more than 10%) to sell it and trying to convince us we could still get more than the price we were asking for as people would make offers over the asking price. (I should add noone had previously said the initial asking price was too high and it had been previously been valued at 25k more by another agent).I rejected this strategy after which they suggested that if I didn't want their expertise I should leave them earlier than the 12 week contract duration.We have since reduced the price (by 25k) to encourage more viewings and then the branch manager called me telling me that as I don't want their advice they don't want to market my flat after that day. Previously when I have terminated contracts with estate agents I have had to give 1-2 weeks notice as a courtesy. The agent returns the keys during this period. However in this instance I was been given 12 hours notice and was met with awkwardness and excuses (i.e. we don't usually do this) when I requested the keys be returned to me in person by the end of the day (as previously stated that was the end of the notice period).Additionally for those who don't know, we are currently in a worldwide pandemic and I have found out that the agents have been showing people around my home without covering their shoes up or taking them off. Basically they have been treading dirt and germs from the Covid infested streets all over my floors. I have a young child who is crawling on these floors on her hands and feet. I have lodged a formal complaint within Martyn Gerrard about all the above and after a half-baked investigation (i.e. a chat over coffee most likely) the complaints agent has concluded that all the above was in order and that if I wanted the agents to comply with specific requirements RE Covid safety I should have formally requested it (even though I'm sure I did). It became quite clear from his email he was "mates" with the manager at this branch and there was no intention to provide me assurance something would be done about this (i.e. reprimand).So in short:If you want to be treated professionally & with respect, have you property sold for a decent price without extortionate commission, and be safe from Covid this winter, GO SOMEWHERE ELSE.
5/5
TrustpilotRaphael is very knowledgeable
Raphael is very knowledgeable. Any question or worries we had, he was always at the end of the phone
5/5
TrustpilotNice one Steffi!
Thank you to Steffi in the Crouch End office for all her hard work and for helping us secure our next home!
5/5
TrustpilotNadia was super responsive & helpful at…
Nadia was super responsive & helpful at getting our tenancy agreed with furnishings and dates that worked for us!
5/5
TrustpilotMartyn Gerrard has been very helpful…
Martyn Gerrard has been very helpful throughout the process of renting property, especially Nadia. She was very responsive and friendly.
5/5
TrustpilotGreat service, thank you
I had the pleasure of working with Annie Clarke during my recent property purchase, and I can't praise her enough. Annie's professionalism and attentive service made the entire process smooth and enjoyable. She was always available to answer my questions. I highly recommend her to anyone in need of a dedicated and knowledgeable estate agent.
5/5
TrustpilotExcellent experience with Jatin - Finchley Church End
Excellent experience with MG. Worked with Jatin on our purchase. He was knowledgeable, trustworthy and helped smooth over the challenges throughout the chain. Highly recommend - thanks Jatin!
2/5
TrustpilotSlapdash
We were looked after when moving in, but nothing of the sort when moving out. PPE was not properly worn to viewings, no gloves, masks under the nose etc. I had to bring PPE up at the start to even be reassured that it would be worn. They didn't communicate in the preferred method although I told them multiple times. They didn't respond efficiently to emails. They sent an email explaining I had to pay a check out fee, which is now illegal, when I queried it they removed it. They didn't even confirm when a new tenant was found to allow us to be put at ease. Luckily I had a great landlord who I could work with for the most part instead. I would have been stuffed if they managed the property.
5/5
TrustpilotTop letting Agent!
They were very professional and were always available to answer queries .They made the experience stress free and our property was rented out very quickly. Would highly recommend!
Agent replied · 24 December 2024
Dear Julian, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotBruvis and team were excellent
Bruvis, Bobbie and the team were so helpful and professional . They helped us all the way and were very personable
5/5
TrustpilotGreat service from Martin & Declan
Great service from Martin & Declan, loads of experience and great support along in selling my property, without a doubt would recommend their services when buying or selling a property. They really do go the extra mile working round the clock to make sure all parties are happy, we had some obstacles along the way but where taken care of professionally and in a timely manner. Thanks again guys! Look forward in doing more business with yourselves.
5/5
TrustpilotLovely, friendly staff
The guys in the office were friendly, helpful, realistic and responsive. They made sure to keep me informed as soon as they had information, no chasing needed which was much appreciated.
Agent replied · 24 December 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotWe have had several interactions with…
We have had several interactions with MG over the years and all have been very satisfactory. In particular, Anthony Spittle has always been available to deal with my tenants issues and queries and is probably the most professional lettings agent my husband and I have had the pleasure of working with. A real star ⭐️
5/5
TrustpilotI recommend 100%
I would not describe how professional and how fast our agent was in renting a house. I 100% recommend this agency, but also the agent who helped us enormously, Erhan Okay
Agent replied · 24 December 2024
Dear Alexandru. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our North Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotEmily at Martyn Gerrard has been…
Emily at Martyn Gerrard has been amazing from start to finish.The process of selling is notoriously stressful but she was reassuring and helpful every step of the way.We are grateful for her helping us sell our house in such a tricky market. The completion of the sale was testament to her hard work and professionalism.
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