Martyn Gerrard Winchmore Hill Enfield reviews

★★★★★ 5/5

Trustpilot

Lynsey at the Finchley Central branch of MG.

Lynsey has been mega helpful over at the Finchley Central branch, the only company, said- person, who has been empathic & helpful in guiding me in how a Disabled individual can find a property, MG/Lynsey are unique, in this market for actually caring in this niche, and signposted me on how to find a guarantor & which criteria I need to meet as a tenant, aswell as patient in finding the right property.Stellar communication 'Nuff Said.

Ross · 16 November 2024

★★★★★ 5/5

Google

I'm in the process of buying a house. Zac, the sellers' agent, has been wonderful! (I know, right? A buyer leaving a positive review of an EA? Unheard of.) At every stage there was transparency and honesty, communication was excellent, I never felt in the dark during the process. We've just exchanged, and I look forward to working with Zac further as we get ready to complete.

Ellen · 15 June 2026

★★★★★ 1/5

Google

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 10 September 2024

★★★★★ 5/5

Google

We had a very pleasant experience with Afina & Dinesh. They had our property under offer in 6 days from going live on the market, kept communication easy and was very transparent on all matters. They went above and beyond what most estate agents would, and for that i cannot thank them enough. Outstanding service from start to finish. I would highly recommend using their services.

Marinos · 15 June 2026

★★★★★ 1/5

Trustpilot

Saddened by this service

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 19 August 2024

★★★★★ 5/5

Trustpilot

Martyn Gerrard is a great state agent…yes i agree

Martyn Gerrard is a great state agent with some great people on board i just want to say a big thank you in particular to (CLAUDIA) for being so helpful and on my experience she is so kind and friendly and amazing on explaining this that interested me on looking to buy so thank you so much Claudia be proud off yourself for the services you offer to people day and day out 🙏

Arzan · 18 November 2024

★★★★★ 5/5

Trustpilot

Matthew and Amelia have been brilliant…

Matthew and Amelia have been brilliant whilst we’ve been looking for a property to rent. We saw the property with Matthew, who answered any questions we had and progressed things really quickly from there! They’re super friendly, and we feel in very safe hands! Thanks so much for all your help.

Lily · 17 September 2026

★★★★★ 5/5

Google

Very pleased with the level of service received from Martyn Gerrard in Winchmore Hill. Sheriaz was really helpful from day one ensuring the process was smooth from start to finish. Highly recommend.

Ravi · 16 February 2026

★★★★★ 5/5

Trustpilot

Daniel Harris

Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!

Elizabeth · 29 April 2026

★★★★★ 5/5

Trustpilot

High quality letting experience with Martyn Gerrard Crouch End

The team at MG Crouch End were fantastic at getting my property let out promptly and very competitively.The high quality service provided by the whole Martyn Gerrard team made it a very smooth experience: from the initial contact with Usman, to Daniel who oversaw the transaction from end to end and Karine for all the documentation, and the area Director Anthony who provided sound advice.Highly recommend and look forward to working with the team again.

Nayeem · 11 October 2024

★★★★★ 1/5

Trustpilot

Service Charge errors and overstatement

Martyn Gerrard manages our small estate of seven properties. The 2025 expenses for service charge were incorrectly overstated to the homeowners by c40%. The 2026 service charges were then increased by more than 25% on the basis of the misstated cost of 2025. Having requested this be rectified and corrected, with new invoices issued, we are still waiting. Bin collection services and insurance have been cut off while we wait for corrected service charges. MG is actively disruptive and careless of their responsibility.

HV · 29 September 2026

★★★★★ 5/5

Google

Faisal is one of the most efficient estate agents I’ve dealt with. He knows the market well, kept me informed at every step, and ensured the whole process ran smoothly. His professionalism and dedication truly stand out. Highly recommended!

ILYAS · 3 December 2025

★★★★★ 5/5

Trustpilot

Shivali was brilliant throughout the…

Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!

Ayberk · 8 May 2026

★★★★★ 5/5

Google

A huge thank you to Afina at Martyn Gerrard Estate Agents for all her help with my house purchase. She was always friendly, patient, and on top of every detail, making the whole process so much easier and less stressful. I’m truly grateful for her hard work and support.

James · 23 August 2025

★★★★★ 5/5

Trustpilot

Great experience

Mittio has been amazing, responsive and very helpful.

Enkeleda · 1 August 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting customer service

Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.

Zoe · 25 June 2024

★★★★★ 5/5

Trustpilot

Proactive and Upbeat Service from Agent

Although I didn't end up choosing a property with Martyn Gerrard, the agent assigned to my search, Shivali, was very proactive and forthcoming with new flats coming onto the market that might be of interest to me. Most other agents I dealt with from other estate agents were not as attentive. I wish all agents were as enthusiastic, patient, and helpful as Shivali was in aiding my search.

Tom · 21 December 2025

★★★★★ 5/5

Trustpilot

Purchasing a house

Benjy at Martin Gerrard East Finchley assisted us in finding and purchasing our house. He took the time to understand what we were looking for and shared relevant properties with us. He was very communicative and accessible throughout the process, and reassured us as first time buyers throughout the journey.

Sasha · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Shivali

Shivali was very professional, kind, and helpful throughout the whole process. She communicated clearly, answered all our questions quickly, and made everything much easier and less stressful for us. We really appreciated her support, patience, and friendly attitude. Thank you for all your help and excellent service. Highly recommended!

Irina · 18 May 2026

★★★★★ 5/5

Trustpilot

Proactive coodination: Neesha Liyanapatabendi & Fran Marchant

I am writing this review to acknowledge the impressive level of proactiveness and coordination by the Accounts team, specifically Neesha Liyanapatabendi and Fran Marchant. Neesha identified the rent payment hadn't been made as due and contacted the tenants concerning this, and once this was sorted, Fran sent across the landlord statement. All this was done without my having to get involved. Thank you Neesha and Fran for your services.

Ifeoma · 19 November 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and great service

Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way. Couldn’t recommend them more!

Sara · 1 September 2026

★★★★★ 5/5

Trustpilot

The best agents in North London

The best agents in North London, very helpful and professional, to find my new flat. Good experience and fast. Big thank you for all team especially for Andrew, Zahed and Alexia with all suppurt and help. Brilliant job and no stress at all to rent a new place. Highly recommend.

Karolina · 21 August 2026

★★★★★ 5/5

Trustpilot

Matthew has been extremely helpful…

Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had

Alex · 29 April 2026

★★★★★ 5/5

Google

I just want to commend the service I received from Mustufa. His enthusiasm and professionalism was exceptional. He communicated throughout. He was professional and helpful throughout. He conducted himself in a professional manner and it was an absolute pleasure having him dealing with the viewing. .

Naz · 15 September 2026