Martyn Gerrard Winchmore Hill Enfield reviews

★★★★★ 5/5

Trustpilot

Craig Thompkins and his team were brilliant

Craig Thompkins and his team were absolutely amazing during our house sale. A simple sale turned into a nightmare as a result of the other solicitors. This caused us a great deal of stress. Without Craig on the other end of the phone, I and my wife, especially, would not have been able to get through. He was always available to answer calls and questions. He assisted in chasing the other side and placing pressure in the right way at the right time on the right parties to ensure we achieved our deadline to exchange and complete. He is extremely professional as well as empathetic and understanding. When he was personally not available, a member of his team was always on hand. I cannot thank and praise Craig highly enough. He definitely deserves a huge recognition. If you need your property sold, or if you are looking to buy then Craig is your man. He will not stop until the deal is done!

Nishan · 15 October 2024

★★★★★ 5/5

Trustpilot

I have just completed on the sale of my…

I have just completed on the sale of my house which turned out to be complicated no fault of the agents. I found the team at Martyn Gerrard professional and respectful throughout the whole process beginning with Amanda who valued my home, providing good advice and giving me confidence to market the property when I believed it was depressed. Thank you Amanda.I especially want to thank Umit, who worked tirelessly throughout negotiating viewings and then providing excellent communication throughout the whole process of the sale. Umit is dedicated and has outstanding customer service skills; (in fact the whole team have excellent customer service skills) which goes along way through a stressful process.I would definitely recommend this estate agents for any customers thinking of buying and selling.Thank you Martyn Gerrard!

Gillian · 14 October 2024

★★★★★ 5/5

Trustpilot

Fantastic estate agents

I cannot praise the team at Martyn Gerrard high enough. Bruvis, Jamie and Alex were great from the start. Their communication is excellent, keeping me updated throughout the process. Jamie and Alex did the viewings for me and were always on time and respectful. Once the property went under offer Bruvis took over. He has communicated with me regularly and kept me up to date. He even took it upon himself to speak on several occasions to other estate agents and solicitors in the chain to find out the status of the sale. I couldn't have used a nicer group of people. They've all been so friendly. It's been a pleasure selling my home through them and I don't hesitate to recommend them.

Ms · 11 October 2024

★★★★★ 5/5

Trustpilot

Lynsey Humphreys-Lee was incredibly…

Lynsey Humphreys-Lee was incredibly helpful during my search for a rental property. She was professional, knowledgeable, and attentive to my needs. Lynsey took the time to understand what I was looking for and ensured I was shown properties that fit my criteria. Her insights about the neighborhoods and properties were invaluable, and her friendly demeanor made the process enjoyable and stress-free. Thanks to her support, I feel confident in my rental decision. I highly recommend her services to anyone looking for a rental property!

Noor · 10 October 2024

★★★★★ 5/5

Trustpilot

Excellent service.

I had an excellent experience with Martin Gerrard, particularly with Lynsey at the Finchley Central branch. From the moment I inquired about finding a property to rent, Lynsey was incredibly helpful, responsive, and professional. She made every effort to ensure my needs were met and communicated efficiently with both myself and the landlord. Lynsey’s dedication to helping me secure a property as quickly as possible was truly impressive, and her attention to detail made the entire process smooth and stress-free. I highly recommend Martin Gerrard for their outstanding service and professionalism.

Miad · 7 October 2024

★★★★★ 5/5

Trustpilot

A Breath of Fresh Air in the Property Market

After struggling for two years with other estate agents who failed to secure tenants for my property, I was relieved to find Martyn Gerrard Estate Agents more specifically Anthony. His positive attitude and proactive approach were refreshing. Within a few months, he successfully found suitable tenants, taking care of all the necessary paperwork and ensuring a smooth transition. I'm extremely satisfied with the outcome and would wholeheartedly recommend Anthony to anyone seeking a reliable and efficient estate agent.

Gnanathushyanthy · 6 November 2024

★★★★★ 5/5

Google

House buying is one of the most stressful things for most people and when you add other life stressors and I had far too many to list it can become impossible. Writing this sitting on my sofa in my new house; I don't think I could have done it without the Martyn Gerrard staff behind me; Dinesh, Afina and Zac all have been amazing; professional, compassionate, extremely patient and most importantly empathetic. Can't thank you all enough for my happy ending and beginning.

Selen · 16 March 2026

★★★★★ 5/5

Google

We had such a great experience house hunting with Zak. From day one, he was incredibly proactive, checking in regularly, and bringing us new options. His communication was spot on, clear, quick, and genuinely thoughtful. On top of that, he was knowledgable and someone we felt we could trust to find us a suitable property. He took the time to understand what mattered most to us and worked tirelessly to find properties that matched. Thanks to his dedication and attention to detail, the whole process felt smooth and surprisingly stress-free. We’re truly grateful for all the effort he put in, and we’d happily recommend him to anyone looking for a reliable, attentive, and genuinely supportive agent.

Esmeralda · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional, and helpful

I approached three estate agents local to Barnet to view my property with a view to a sale. Of the three, the service I received from Martyn Gerrard at Whetstone (and, in particular, Stewart Willerton) was the best. Appointments kept on time, good but not intrusive followups and professional outputs for consideration. I eventually sold my home to a private buyer, but MG were attentive and available, even when it was becoming clear that I was going solo. I was very happy with the experience

Jim · 2 October 2024

★★★★★ 5/5

Google

Recently purchased our first family house with Zac and it wouldn't have all come together without his hard work, organisation and persistence. There were a lot of issues to overcome and a tight deadline and it was reassuring to have him holding it all together. As a Surveyor I deal with a lot of Agents and I could not recommend him more highly. Thanks Zac. Appreciate you.

Philly · 21 March 2025

★★★★★ 2/5

Trustpilot

Block Management: A Brick Wall of Inefficiency

The block management team and its leader are unfortunately doing a disservice to the company's reputation. With a significant number of homeowners already trusting their services for buying, selling, letting, and referrals, this block management team has the potential to cultivate a loyal customer base for years to come. it is imperative that they provide exceptional service.However, this team has fallen short in several key areas. Responses to inquiries have been consistently delayed, and when they do arrive, the reports lack essential details. There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out.It is essential that block management services prioritize transparency and open, timely communication with homeowners. The current performance of this team is unacceptable and needs to be addressed urgently.We can’t share specific details right now because we’re still hoping to work together. But it’s not just one or two isolated problems. A good company needs to keep a close eye on its employees, no matter how high up they are.Remember, clients in block management are long-term partners. They can bring in multiple transactions over time, making them much more valuable than one-time buyers, sellers, or renters.Investing in keeping your block management clients happy is a much smarter strategy for long-term success.Here are some things that could help:Regular meetings: Bosses should meet with clients in person.Check emails and reports: Make sure they’re done on time and are good quality.Ask for feedback: Hire an outside company to survey clients.Talk to people who leave: When clients stop working with you, ask them why.These things can help you keep your current clients and attract new ones.

Ham · 17 September 2024

★★★★★ 5/5

Trustpilot

Lynsey at the Finchley Central branch of MG.

Lynsey has been mega helpful over at the Finchley Central branch, the only company, said- person, who has been empathic & helpful in guiding me in how a Disabled individual can find a property, MG/Lynsey are unique, in this market for actually caring in this niche, and signposted me on how to find a guarantor & which criteria I need to meet as a tenant, aswell as patient in finding the right property.Stellar communication 'Nuff Said.

Ross · 16 November 2024

★★★★★ 1/5

Google

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 10 September 2024

★★★★★ 1/5

Trustpilot

Saddened by this service

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 19 August 2024

★★★★★ 5/5

Trustpilot

Martyn Gerrard is a great state agent…yes i agree

Martyn Gerrard is a great state agent with some great people on board i just want to say a big thank you in particular to (CLAUDIA) for being so helpful and on my experience she is so kind and friendly and amazing on explaining this that interested me on looking to buy so thank you so much Claudia be proud off yourself for the services you offer to people day and day out 🙏

Arzan · 18 November 2024

★★★★★ 5/5

Trustpilot

Matthew and Amelia have been brilliant…

Matthew and Amelia have been brilliant whilst we’ve been looking for a property to rent. We saw the property with Matthew, who answered any questions we had and progressed things really quickly from there! They’re super friendly, and we feel in very safe hands! Thanks so much for all your help.

Lily · 17 September 2026

★★★★★ 5/5

Google

Very pleased with the level of service received from Martyn Gerrard in Winchmore Hill. Sheriaz was really helpful from day one ensuring the process was smooth from start to finish. Highly recommend.

Ravi · 16 February 2026

★★★★★ 5/5

Trustpilot

Daniel Harris

Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!

Elizabeth · 29 April 2026

★★★★★ 1/5

Trustpilot

Service Charge errors and overstatement

Martyn Gerrard manages our small estate of seven properties. The 2025 expenses for service charge were incorrectly overstated to the homeowners by c40%. The 2026 service charges were then increased by more than 25% on the basis of the misstated cost of 2025. Having requested this be rectified and corrected, with new invoices issued, we are still waiting. Bin collection services and insurance have been cut off while we wait for corrected service charges. MG is actively disruptive and careless of their responsibility.

HV · 29 September 2026

★★★★★ 5/5

Trustpilot

High quality letting experience with Martyn Gerrard Crouch End

The team at MG Crouch End were fantastic at getting my property let out promptly and very competitively.The high quality service provided by the whole Martyn Gerrard team made it a very smooth experience: from the initial contact with Usman, to Daniel who oversaw the transaction from end to end and Karine for all the documentation, and the area Director Anthony who provided sound advice.Highly recommend and look forward to working with the team again.

Nayeem · 11 October 2024

★★★★★ 5/5

Google

Faisal is one of the most efficient estate agents I’ve dealt with. He knows the market well, kept me informed at every step, and ensured the whole process ran smoothly. His professionalism and dedication truly stand out. Highly recommended!

ILYAS · 3 December 2025

★★★★★ 5/5

Trustpilot

Shivali was brilliant throughout the…

Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!

Ayberk · 8 May 2026

★★★★★ 5/5

Trustpilot

Great experience

Mittio has been amazing, responsive and very helpful.

Enkeleda · 1 August 2026

★★★★★ 5/5

Google

A huge thank you to Afina at Martyn Gerrard Estate Agents for all her help with my house purchase. She was always friendly, patient, and on top of every detail, making the whole process so much easier and less stressful. I’m truly grateful for her hard work and support.

James · 23 August 2025