Martyn Gerrard Winchmore Hill Enfield reviews

★★★★★ 5/5

Trustpilot

Martyn Gerrard Mill Hill Lettings Team

I cannot be more impressed from my dealings with MG Mill Hill, Gregg and now Tyler. I recently spoke to Tyler the lettings manager who followed up where Gregg left off with an impressive and attentive phone conversation where he showed understanding and patience to go through the tools to back up the MG lettings service. His knowledge gave me comfort and security that MG will act in my best interests and although more expensive than some I would highly recommend them to anyone.

Brian · 10 March 2021

★★★★★ 5/5

Trustpilot

Couldn’t recommend enough

We had a really hard time trying to find a property that my husband I both loved for a very long time. By truly listening to all of our non-negociables, Treon showed us with a beautiful selection of homes. He took his time with us and allowed us to have a good understanding of what the market had to offer.It wasn’t long before we fell in love with a home. Treon made and Martyn Gerard made our experience so pleasant, we would definitely recommend them both. Thank you for the help!!

Channelle · 10 May 2024

★★★★★ 5/5

Trustpilot

Great property management for Tenants

We have been tenants through Martyn Gerrard in Crouch End for a year now and they have been great, any time we have had a problem Paige Ford who is the property manager is so prompt & friendly in her response. We had very bad experiences with London estate agents prior to this so we are very grateful, thank you Paige :)

Rachel · 20 June 2023

★★★★★ 5/5

Trustpilot

Highly recommended

I've used Martyn Gerrard twice in the last 8 years to find long term rental accommodation. In my experience, they are leagues ahead of the other agencies in Muswell Hill with regards to property standards but more importantly, service. In particular Andy Christophi who clearly has the experience in, and dedication to lettings that enables him to effortlessly make the whole procedure of introducing reputable landlords and tenants together easy and stress free. I wouldn't hesitate in recommending Martyn Gerrard as a company and Andy as an agent.

Kip · 5 March 2021

★★★★★ 5/5

Trustpilot

Daniel is very helpful and gave me a…

Daniel is very helpful and gave me a lot of great advice, even knowing that I was unable to use their letting service this time. He is very knowledgable and I would highly recommend speaking to him

Helena · 8 November 2024

★★★★★ 5/5

Google

Outstanding Service at Martyn Gerrard, Winchmore Hill N21 Martyn Gerrard in Winchmore Hill N21 provided exceptional service for our recent house sale. Dinesh Merchandani and Afina Shalos were instrumental in the process. Their local market knowledge and attention to detail attracted the perfect buyers. Throughout, they communicated and guided us expertly, making the selling process smooth. I highly recommend Martyn Gerrard, Dinesh, and Afina for anyone selling in Winchmore Hill. Their expertise truly sets them apart. Many thanks

Mark · 12 June 2024

★★★★★ 1/5

Trustpilot

Emma Smith - Why have you not responded to any of my emails or phone calls since 18th March?

The worst customer service Ive ever hard to endure. Yes Im going to name and shame because this has just become ridiculous. Emma Smith who deals with leasehold extensions. Why haven't you responded to my countless emails and phone calls. Or at least your PA or assistant. I have heard nothing! I am the owner of a flat in St Albans looking to extend the lease. I requested some information regarding lease extension back on the 18th March. It is now 30th April. Martyn Gerrad said they would respond with an answer after Easter. 3/4weeks ago. I have sent them countless emails and called them at least 10times explaining that I would like a response. Still nothing. Anyone reading this at Martyn Gerrard, let Emma Smith now that I am serious unimpressed with how you have dealt with this situation. Literally all I'm asking for is an UPDATE on the leasehold extension. Thats all. How hard is it to send an email saying "Thanks Billy, we're dealing with this inquiry and we will get back to you as soon as the freehold has got back to me." Literally take you 10seconds. But no, you being lazy and you haven't updated me in anyway or shape or form. Even through I have asked for countless times.

Billy · 30 April 2024

★★★★★ 4/5

Trustpilot

I recently had the pleasure of viewing…

I recently had the pleasure of viewing a beautiful flat with Antony and I couldn't be more impressed with his professionalism, knowledge, and charm. From the moment we met, Antony greeted us warmly and made us feel comfortable and at ease.Throughout the viewing of the flat in Barnet, Antony demonstrated an impressive understanding of the property and its features. He patiently answered all of our questions and provided valuable insights into the local area, amenities, and market trends.What truly stood out was Antony's genuine desire to help us find the perfect home. He listened attentively to our preferences and requirements, tailoring his recommendations accordingly. His dedication to ensuring we found a property that suited our needs was evident at every step of the process.Not only was Antony knowledgeable and professional, but he also possessed a charming personality that made the experience enjoyable. His friendly demeanor and positive attitude made us feel confident and reassured throughout our search.Overall, I cannot recommend Antony highly enough. If you're in search of a reliable, personable, and knowledgeable estate agent who truly cares about finding the right property for you, look no further than Antony at Barnet Estates. A four-star experience all around!

Ted · 29 April 2024

★★★★★ 5/5

Trustpilot

Maria from MG showed us a flat which…

Maria from MG showed us a flat which wasn’t quite right for us in the end. However she was really helpful and honest in describing the property and is now proactively helping us to look at similar properties. Highly recommended agent

Dan · 16 October 2026

★★★★★ 5/5

Trustpilot

Fatmir - Pleasure to work with.

This was my first time selling a property. I had no idea what to expect and was finding the idea of it quite stressful... Until I met Fatmir. From day 1 Fatmir took all the pressure and stresses away and continued to do so throughout the process. He is extremely reliable and committed to the process and making sure you as the client are stress-free! We achieved exactly what we wanted on the sale of our flat. I would recommend Fatmir over and over again.

Ben · 23 April 2024

★★★★★ 5/5

Trustpilot

Helpful staff

I’ve rented my flat through Martyn Gerrard for many years, including during some more challenging tenancy periods. The team at Martyn Gerrard are very helpful, particularly Tyler who I’ve worked closely with over that time.

Cat · 28 November 2024

★★★★★ 5/5

Trustpilot

Had a great viewing today

Had a great viewing today. Marcella was punctual, well-prepared and really knowledgeable about the property and the local area. All of my questions were answered clearly, and I never felt rushed. A really positive experience, thank you!

Ciara · 22 November 2025

★★★★★ 5/5

Trustpilot

Experts in the market

When it came to selling my one bed flat, Ben and Fatmir at Martyn Gerrard North Finchley were definitely the right choice. From the moment they took on the listing, I knew I was in good hands. The valuation was the only realistic one we received, and their communication was top-notch as they kept me updated every step of the way. They went above and beyond to market my property effectively and attract potential buyers. Thanks to their hard work and dedication, my flat sold quickly, which in the current climate is a testament to their knowledge and expertise. We were also able to consult Ben for advice along the way on the properties we were interested in buying. They were always extremely professional, knowledgeable, and courteous throughout the entire process. I couldn't have asked for a better team to handle the sale of my property. Ben and Fatmir truly exceeded all expectations, and I highly recommend them to anyone looking to sell their home in North Finchley.

F · 16 April 2024

★★★★★ 1/5

Trustpilot

Interview process experience

I am writing this review to express my concern at the way I have been treated during interview stage. I have now been invited on 3 separate occasions by a recruiter working on behalf of Martyn Gerrard for an initial interview with Shelly Baker ( HR Manager), however each time I was given hours notice that it would need to be rescheduled without any consideration of my time or efforts going into prepare for the conversation. On the 4th time I declined to go further with the process.Details: The first time I was booked in for interview was 12/04/2024 at 13:30. On that day the recruiter called to ask me if I could change the time of the interview to 14:30, due the fact that Shelly was delayed by another appointment, which I agreed on as these things can happen. At 14:00 the recruiter called me again on behalf of Shelly, to inform me that she could not make it. I was asked to move the interview to Monday 15th April at 13:00. I agreed to do so, as I was very interested in the role and the company, particularly as Martyn Gerrard seemed to take pride in investing in people and supporting them throughout their career. On Monday 15th April at 9:30, the recruiter called on behalf of Shelly to cancel the interview appointment and ask to reschedule. This would have been the 4th time.At this point I felt I was treated extremely unprofessionally and made me question if this is the way that Maryn Gerrard conducts business and treats external clients, how would they treat staff once they had signed the contract?I have informed the recruiter that I am not interested in pursing anymore the process, as I did not feel that I was treated professionally or with any respect.I'm writing this review to express my disappointment in the way the "HR Manager" has conducted the interview process and I hope that someone within the organisation will pick this review up and address it accordingly.

Daniele · 15 April 2024

★★★★★ 5/5

Trustpilot

Southgate office were great!

Sophie has been fantastic in coordinating the sale of my property. From valuation to completion she has communicated efficiently and her problem solving skills have made a normally stressful process very hassle free for me as a seller. Adriano and Emily have also been very helpful throughout and I couldn’t recommend the Southgate team highly enough!

Ronak · 17 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Service

Martyn Gerrard has been the managing agent on my rental property for many years now and the team has always provided excellent service. They are professional, responsive and always a pleasure to deal with.Zoe Sophocles is my primary point of contact and has worked on the last few tenancy renewals with me. Her client service is second to none. I always appreciate her insight and honesty, she follows up when she says she will and is polite and professional at all times. There has never been an issue and that is down to Zoe handling things so brilliantly. I wouldn’t hesitate to recommend her.

Gemma · 10 April 2024

★★★★★ 5/5

Trustpilot

Patient and helpful.

Jessica and Andrew were really patient with me when I was resigning my tenancy papers.

Dale · 12 May 2026

★★★★★ 5/5

Google

Sheriaz was really helpful and a pleasure to deal with, ensuring the rental process went smoothly for us.

Holly · 24 June 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Usman Aziz, Highly Recommend!

We recently moved to the UK and worked with Usman Aziz for two properties we were interested in renting. Usman was professional, friendly, and always quick to respond to our questions, making the process smooth and straightforward. He explained everything clearly and was a great help in navigating the London rental market as newcomers. We highly recommend Usman and Martyn Gerrard for anyone looking for a reliable and attentive estate agent!

Gustavo · 10 September 2024

★★★★★ 5/5

Trustpilot

Very good experience

Sophie was very helpful when we were looking for a property to rent. She provided us many options and arranged viewings as and when needed and was very accommodating when we needed to reschedule.

Hari · 25 November 2024

★★★★★ 5/5

Trustpilot

Yasemin Yilmaz an absolute angel !

Yasemin Yilmaz was approachable and personable from the minute she answered the call for my enquiry. She organised a viewing of the property within literally 30 minutes of our conversation. She listened to our needs and went above and beyond to secure the property for us. During the whole process she has been very caring but professional and definitely was a huge breathe of fresh air after what was becoming a very stressful search to find a new family home.

Richard · 28 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Service! Highly Recommended!

I was very fortunate to meet Scott Henderson at Martyn Gerard and his dynamic team members, Jatin and Shuhan.From my initial meeting with Scott who translated my brief with great care, skill and attention, to the exceptional service offered by the dedicated team at Martyn Gerard, my property was marketed and managed with outstanding professionalism.The marketing material produced was excellent and resulted in a wave of viewings within a week! The efficiency and dexterity in which the viewings were managed was noteworthy and communication throughout was seamless, with updates being provided throughout the process. Thank you Scott, Jatin and Shuhan and others of the team!I cannot recommend Scott, and his team enough for providing a first class service!. Always considerate, flexible, dedicated and professional. Certainly exceeded my expectations!Thank you once again for your outstanding service.and customer care.Highly recommended!

Kal · 24 March 2024

★★★★★ 5/5

Trustpilot

I cannot thank Martyn Gerrard and their…

I cannot thank Martyn Gerrard and their exceptional team, particularly Sophie, enough for their outstanding service throughout our recent property purchase. From our initial inquiry to the final completion, Sophie's professionalism and dedication shone through every step of the way.What truly set Sophie apart was her unwavering commitment to our satisfaction. She was always available to address our questions and concerns, providing timely updates and valuable insights. Her attention to detail and proactive approach made the entire process seamless and stress-free.In addition to Sophie's exceptional service, I must also commend Adriano for his invaluable support and assistance. Together, Sophie and Adriano formed a dynamic team, ensuring that every aspect of our transaction was handled with the utmost care and professionalism.Overall, our experience with Martyn Gerrard exceeded all expectations. Their dedication, expertise, and personalized approach truly made a difference, and we are grateful to have had them by our side as we found our dream home.Thank you, Martyn Gerrard, Sophie, and Adriano, for your outstanding service and commitment to excellence.

Nveo · 22 March 2024

★★★★★ 5/5

Trustpilot

Great service

I want to thank David and the team in Mill Hill MG for their great service and help during the process of selling our flat. We had loads of viewings and when we got an offer they guided and supported us at all stages through to completion. It has been a pleasure dealing with them!

Sophia · 16 October 2023