Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible service from Martyn Gerrard Estate Agents
Terrible service from Martyn Gerrard Estate Agents! Last year, I found a rental property through Rightmove and decided to go for it after a quick viewing. They demanded a non-refundable deposit of £500, stating that if my references didn't pass, I wouldn't get my money back. After submitting my details, they asked for more information about my rental history, which I couldn’t provide as I've lived at my current address for 10 years.A representative named Simon informed me that my references were not acceptable to the landlord. When I asked for a partial refund of £250, they bluntly refused, claiming the property was off the market, which was not true as it remained listed online. It's clear they use this tactic to collect deposits from multiple people without ever intending to rent out the property. I highly recommend avoiding Martyn Gerrard at all costs to save yourself from a similar experience.
Maram · 18 July 2024
Agent replied · 25 October 2024
Good afternoon MaramI am afraid we don't recognise your name. We have looked through our database and can't find you having looked at a property through us or put down a holding deposit. We also don't have anyone named Simon who would have contacted you. Did you register and apply for a property under a different name? Please get in touch with us directly so we can look into this further for you and find out what happened.
★★★★★ 5/5
TrustpilotLynsey has been super friendly and…
Lynsey has been super friendly and helpful in our renting process. She always got back to us very quickly and explained everything thoroughly.
Miriam · 3 December 2024
Agent replied · 23 December 2024
Hi Miriam, thank you for your positive review, we are pleased to hear that our Lettings Team keep you supported.
★★★★★ 5/5
TrustpilotGreat buying experience
We had a great experience buying a property via Martyn Gerrard and in particular David Mitchell (Mill Hill) was great to work with. He was very flexible as we had a few viewings before exchange and therefore allowed us to be at ease with the property we were buying.
Mr · 6 July 2023
Agent replied · 25 October 2024
Dear Rohan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotTotally messed us around.
Totally messed us around.They showed us a place, saying it's available immediately.We made an offer 45 minutes after seeing the place.They then said there is already an offer on the place.A day later they called to ask if we can increase our offer, once we said no, that's our offer, I added saying the offer will expire today if we don't hear back.They then called and saif the landlord wants to meet us but only next week (I am assuming so they have time to ramp up more offers)We then said that it has to be today as we waited 3 days to hear a conunter offer and they just gone silent. The then the next day they said there are 4 offers.None of that makes sense, usually when there is an offer on a place, they don't show it to you. but they showed us - then WE made an offer and they wanted to keep showing it. business in bad faith - bunch of muppets
Niro · 11 July 2024
Agent replied · 25 October 2024
Hi NiroWe are sorry you have had this experience. As you will know the rental market is moving very fast with a short supply of property available. This is why nearly every property we market there is a lot of interest from potential tenants. This was the case here. We had other people interested who had also made offers. Your offer was 10% below the asking price, other offers were higher. This is why we spoke to you to give the opportunity to raise your offer. The Landlord wanted to meet all prospective tenants, but he was on holiday, returning in a few days when we wanted to arrange the meeting. Again we are sorry that your offer was not accepted and the landlord decided to go with another party.
★★★★★ 5/5
TrustpilotExcellent from start to finish
The team at Martyn Gerard were excellent. The marketing material created on Rightmove and Zoopla was brilliantly crafted and was to a much higher standard we got from other agents. Declan on the team provided really thorough viewings to potential buyers. And James provided excellent after-sales support and helped to drive the sale to completion, providing timely updates by chasing buyers, other agents and solicitors throughout as and when needed.
Mike · 18 March 2024
★★★★★ 5/5
TrustpilotSuperb customer service
Titas is an amazing estate agent. Since I only have a short time to view three different properties in the area, Titas plan the best route for the viewing tour and taking consideration of how I was going to leave the area. Very attentive!He was doing his best to get me the offer from the landlord, what a shame the deal didn’t put through in the end. Appreciate his help.Highly recommend this agency to everyone.
Celia · 30 November 2023
★★★★★ 1/5
TrustpilotDeeply disappointing and misleading experience
We were told by Martyn Gerrard that the landlords were looking for long-term tenants, which was a key reason we chose the property. Just three months into our tenancy, we were suddenly informed that the landlords had decided to sell, completely contradicting what the agency had promised us. Uprooting our lives so soon after moving in was stressful and costly, and it’s hard not to feel that we were misled just to get the tenancy signed.
Isabella · 13 October 2025
★★★★★ 5/5
TrustpilotThe team was just excellent,from the…
The team was just excellent,from the time we started property searching to the time we moved in the new property.They gave the information and were also good listeners.TheSenior Lettings Negotiator was so helpful throughout the process and also continued to check on us afterwards.Keep on the good work and good customer care.
Auxilia · 23 March 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 4/5
TrustpilotWe rented via MG for 5 years
We rented via MG for 5 years, the Team at management and renewal have been very helpful along the years dealing with a difficult Landlord. A thanks to Zoe , Gin and especially Germano, who in very dedicated and kind. We have now moved out and the letting Team led by Anthony has been very respectful of our requirements when organising visits.
Mb · 5 August 2024
★★★★★ 5/5
TrustpilotThank you Anthony Spittle- Kentish Town
I very rarely write reviews but I had the pleasure of having Anthony Spittle as my estate agent in the Kentish Town office. He is highly recommended and a credit to Martyn Gerrard. Anthony was professional, informative and always had my interests first. Ever reliable and always there when needed. Bravo Anthony, I will be sure to ask for you the next time your services are required!
Mark · 4 March 2021
Agent replied · 25 October 2024
Hi Mark, We are so pleased to hear about your professional and informative service, given from our Lettings Manager Anthony. Thank you-MG
★★★★★ 1/5
TrustpilotInsulting
We were given a time and day to view a property to be met with an agent so nonchalant, it was clear he would rather be anywhere else. Being answered with “who knows” was a particular highlight along with not physically going around the property and being on their phone.
Julia · 16 May 2026
★★★★★ 5/5
TrustpilotMe and my partner were struggling to…
Me and my partner were struggling to find a property to rent because of some emergency, then we find Martyn Gerrard. They have some wonderful properties and our agent Kevin is really helpful. Response is fast and everything goes well. We then finally rent the property we want and very happy with that.
A · 25 January 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
★★★★★ 1/5
TrustpilotIf you don't have strong nerves, don't even walk in front of it
It's going to be hard to explain what I'm trying without using profanity, but I'll try. Please read them all. On May 20, we crossed paths with this company and I wanted to rent a house in Enfiled. I liked the house and said I wanted to rent it. Then, if we said that there was another offer for the house, they raised the price. I agreed, as there was a slight difference. They then told me that the landlord had chosen us and that if I gave a week's deposit, they would start the process. And when the transactions were over, they told me that I had to give another month's rent and 4 weeks' deposit. When I told them that their ads were without a deposit, they said that sometimes they advertise this way, but they ask for a total deposit of 5 weeks. I was able to get the deposit back in the future. Minus all the documents and evidence they asked me for.And about a week later they said that everything was OK and that we could move home on 20 July. And they said I had to pay the rent and deposit on the same day. 1 week before we moved to the house, they said that the landlord gave up, citing our visa as the reason. (which I think they definitely evaluated a higher-priced offer. because when I asked other real estate agents, they said that my visa was not a problem) they offered me a slightly smaller house in the same area at a high price, they sent the picture and postcode. I informed them that I could not accept under these conditions and that I requested a discount on the price. After this request, the transactions slowed down a lot. my calls were not returned to my messages and when you could meet, they said that they could not communicate with the landlord. In fact, the house they offered me is a house that is in the portfolio of another real estate agent. then I requested to end the trade due to trust problems and requested the refund of the price I paid on 14 June. they say that there is a 5-day waiting period to return the money they want on the same day, and although today is 19 June, they say that my payment has been approved but will pass to my account on 21 June. If I need to give you a piece of advice, if you are going to work with this company, do not pay before signing and getting the key, or best of all, work with smaller and local real estate agents. sometimes big. being big is not enough to be quality. you can eat a hamburger in a very famous and subeli place to feed your stomach, but you can't taste it. just like that. I think the company name should be Mc Martyn Gerard.
Serkan · 19 June 2024
Agent replied · 25 October 2024
We are sorry you have had this experience and understand why you feel we have let you down, but we must explain our side.You applied to rent the flat, and the landlord accepted your offer. You paid the holding deposit to secure the property and passed our referencing process. Everything was on track for the tenancy to begin in July.However, out of the blue, the landlord decided not to proceed. We argued strongly on your behalf to change their mind but were unsuccessful. Despite what we believe to be a moral obligation, the landlord does have the right to withdraw.We are still unsure why they made this decision, as they haven’t provided a valid reason. It was NOT due to us accepting another offer; in fact, we have stopped working with this landlord because we find their actions unacceptable. Your deposit has been fully refunded.We appreciate this doesn’t help you, and we sincerely apologise for the inconvenience caused by the landlord’s decision.
★★★★★ 1/5
TrustpilotEmails and phone messages ignored
Emails and phone messages ignored. The claims of Mr Gerrard on their website of customer service and trust are nonsense
David · 30 April 2026
Agent replied · 25 May 2026
Thank you for bringing this to our attention. Please feel free to contact us at marketing@martyngerrard.co.uk so we can look into this further and hopefully turn your experience around.
★★★★★ 5/5
TrustpilotMartin Gerrard have been incredible
Martin Gerrard have been incredible to deal with on my recent purchase going above and beyond at every touch point to get the deal through. Shuhan Ali in particular has been a complete star and constantly able to help and supply answers making the whole process a very human exchange.
Andrew · 11 May 2026
★★★★★ 5/5
TrustpilotFatmir and Ben were outstanding in…
Fatmir and Ben were outstanding in their services, communication and feedback. My property sold and the transition to completion was quick.
Aqila · 3 December 2024
Agent replied · 23 December 2024
Hi Aqila, thank you for sharing your positive review of our Sales Team.
★★★★★ 5/5
TrustpilotEasy Tennancy Renewal Process.
Thank you to Jessica, for another pain free, simple but professional renewal process. The information (especially on new laws) and guidance provided is always first rate and gives you reassurance.I have been with Martyn Gerrard for a number of years now and everything that they do to manage my property is excellent.
Steve · 30 January 2023
Agent replied · 25 October 2024
Dear Steve. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Jessica wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotSophie was absolutely brilliant and got…
Sophie was absolutely brilliant and got me the lovely flat I wanted quickly and professionally I am more than happy! Highly recommend.
Kady · 16 November 2024
Agent replied · 23 December 2024
Hi Kady, thank you for your happy review and we hope you enjoy your new home!
★★★★★ 5/5
TrustpilotHighly recommended
We had the pleasure of dealing with Ali.He was most efficient, kind and helpful.We could not have done it without him.Highly recommend.Thank you Ali.
HYEONJEONG · 17 October 2024
Agent replied · 25 October 2024
Hi Hyeon-Jeong, thank you for your second positive review!
★★★★★ 4/5
TrustpilotHelpful and attentive service
Sheriaz was helpful and attentive. He was very committed to completing the let and communicated well to achieve this. Would have been great to have had a floor plan, although Sheriaz facilitated a measuring session for us. Also a more concrete handover process with the landlord would have been helpful, but overall extremely satisfied with this experience. Thanks, Sheriaz!
Rose · 30 August 2024
★★★★★ 5/5
TrustpilotJessica Haynes
Jessica, what a star. Always very quick to reply to me emails, and ever so helpful on the phone, with discussing problems and thoughts. Makes my life easier as a Landlord to have such a competent person dealing with my needs.Thank you Jessica.
Michael · 25 September 2023
Agent replied · 25 October 2024
Dear Michael, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThankyou-Note
Working with Erhan was such a great experience for me. He has been supportive and responsive throughout the tenancy process. His professionalism and personality is unique and I love to stay connected with him and seek his advise whenever needed. Thank you Erhan for your great work. Keep it up.Best wishesNaim
Pasokh · 1 February 2023
Agent replied · 25 October 2024
Dear Naim. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Erhan wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotMany thanks to Vince
Vince has been incredibly helpful, kind and super friendly throughout the whole process of viewing, bidding and securing a tenancy. He has gone above and beyond to assist with any queries and really has made us feel at ease in all communications. The lettings market is competative and quite hostile at present - our experience with Vince couldn't be further from that. I would recommend Vince and Martyn Gerrard to anyone looking for a new home.
Consumer · 25 August 2023
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication, we had confirmed a viewing and waited 20 mins but nobody showed up. Went to the office to ask and turns out Sophie had given the appointment to a colleague who left basically on the dot of the appointed time without anyone calling or emailing us (we had tried to call and also emailed saying we were on the way and were 5 mins late but of course there was no response).
VC · 24 August 2024
Agent replied · 25 October 2024
Hi,We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is on holiday for a week, so we cannot question him. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is contacting you to see if we can re-arrange a new appointment.
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