Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and smooth experience at Crouch End Branch
It had been a while since I last used an agent to find tenants for my flat in Crouch End and after having walked around the area reviewing all the Estate Agent Windows, Martyn Gerrard caught the eye hence I decided to walk in as a fact finding mission. I was introduced to Lettings manager Anthony Spittle who was very helpful in providing me with all the necessary information and answered my many questions. Shortly after, I signed up and the team at MG got to work in arranging the necessary photos, adverts etc, and the viewings began to roll in. I was kept up to date and provided with necessary information on potential tenants allowing me to make informed choices on prospective tenants.Thank you to Anthony and the team for quick and smooth turnaround.
Chris · 2 February 2024
★★★★★ 1/5
TrustpilotAs a potential buyer
As a potential buyer, I had an unsatisfactory experience during the offer process.
James · 20 August 2026
Agent replied · 22 September 2026
Thanks for letting us know about your experience with us.
It seems your offer came in late on Friday afternoon, we got back to you on Monday morning when the sales manager was back in the office. The letter sent out was a standard template, but we take your point, and we are looking at rectifying this issue.
Thanks again for letting us know.
★★★★★ 5/5
TrustpilotCouldn’t recommend Daniel more…
Couldn’t recommend Daniel more and very grateful for all his help securing my partner and I a new rental home. He was always incredibly patient, helpful and prompt in answering our many questions and really seemed to have our backs from the first moment we met him. Thanks so much again for everything Daniel!
David · 11 September 2023
Agent replied · 25 October 2024
Dear David, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA local Estate Agents with the personal touch.
I have just had what is probably my best Estate Agent experience yet with Martin Gerard in Crouch End. I popped in - without an appointment - to discuss my requirement in person & was met with a professional & friendly Agent - Usman. He listened to my specific rental requirement & instantly grasped why I wanted a particular kind of property & a nice, family orientated Landlord.We found my house on first go! And even though I don’t need to move for some months, the MG team discussed my requirement in detail with property owners & we seem to be an ideal match. Deal done & processed in 2 days.Overall, I dealt with three different personnel in the office. Anthony - Sales Manager, Usman & Claire from the Lettings Team. A great team.Anthony & I experienced a frightening accident on a street by the new property (on leaving my second viewing) where a young child had caught his hand in a Lime bike. I was impressed at Anthony’s swift action & kindness to the boy & his Grandmother. Again, a personal touch from clearly what is a great company, who know their market, understand their clientele from Landlord & Tenant perspective.Highly recommend!
Dee · 6 November 2024
Agent replied · 23 December 2024
Hi Dee thank you for your 5 star review and also sharing Anthony's heroics!!
★★★★★ 5/5
TrustpilotVery Positive experience
I was very happy with my experience in letting my property with Martyn Gerrard. Sophie Wilkins was most helpful in organising a relatively quick exchange of contracts, which was slightly unusual due to my new tenant currently living abroad. She even arranged a zoom call for me with the new tenant so we could all ‘meet’ and sorted out one or two slightly complicated issues for us so both sides were happy.
Caroline · 28 June 2024
★★★★★ 5/5
TrustpilotJessica has been super with finding our…
Jessica has been super with finding our next home. She was responsive and quick to follow up with any questions we had on the places we viewed in Whetstone. She helped us find a property we really love and has given loads of support since our offer was accepted too. Would highly recommend Jessica to anyone house hunting with Martyn Gerrard.
Sian · 27 January 2023
Agent replied · 25 October 2024
Dear Sian. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotOutstanding Support from Sophie at Martyn Gerrard - A Fantastic Rental Journey
I recently had the pleasure of renting a flat through Martyn Gerrard, and the experience was outstanding. Our agent, Sophie, was exceptionally helpful and friendly from start to finish. She guided us through the viewing and remained our main point of contact throughout the entire process, making everything feel effortless.One aspect that stood out was how digitally streamlined the process was. Nearly everything could be handled online, which was incredibly convenient. The only time we needed to visit a branch in person was for the ID scan, and even that was straightforward and could be done at any location.The entire process was quick, clear, and efficient. Overall, it was a fantastic experience, and I highly recommend Martyn Gerrard to anyone looking to rent a property.
Maciek · 30 October 2024
Agent replied · 23 December 2024
Hi Maciek, thank you for a great review, we do seek to try and keep processes easier for clients.
★★★★★ 5/5
TrustpilotExceptional Customer Service
I recently purchased a property in N21 , I was very impressed with Alfina whom I had countless encounters with.Alfina was extremely helpful and super efficient.She went above and beyond to get answers /solutions to all my queries .All of my queries were dealt with in a professional manner which made the process of buying a property less stressful .All of the staff were polite and professional, would definitely use this estate agent again .
Bernadette · 24 April 2024
★★★★★ 5/5
TrustpilotGreat service and very knowledgeable
I recently had the pleasure of working with Martyn Gerrard for the sale of my property, and I am exceptionally pleased with the service I received. Bruvis and his team members, Jamie and Antony, were superb throughout the process. They were professional, knowledgeable, and always available to answer any questions I had throughout the process. Bruvis's expertise in the local property market was evident from the beginning, and he provided valuable guidance on pricing and marketing my property. Jamie and Antony were instrumental in arranging and conducting viewings, and they always provided timely feedback and updates after each viewing. I highly recommend Martyn Gerrard to anyone looking to sell their property. The team's commitment to delivering a high-quality service is truly exceptional, and I am grateful for their hard work and dedication throughout the process.
Geri · 12 January 2024
★★★★★ 5/5
TrustpilotProfessional, reliable and helpful
I was left in a horrendous situation by another agency who botched things so badly that I was left without a home to move into on my scheduled moving day with no notice whatsoever. Daniel at Martyn Gerrard expertly jumped in to help and managed to pull off a small miracle and get me into the perfect place very quickly, where I am now very happy. He was professional, efficient, and really helped me out in a highly stressful situation. Can't thank him enough and would recommend him to anyone.
Lesley · 28 October 2024
Agent replied · 23 December 2024
Hi Lesley, thank you for your positive review, and we're very glad to hear a miracle was achieved!
★★★★★ 5/5
TrustpilotI have always felt confident with…
I have always felt confident with Martyn Gerard. Zoe has been very helpful, polite and professional with any dealings. My renewals have always gone very well. Thanks for making it happen!
Fiona · 4 November 2024
Agent replied · 23 December 2024
Hi Fiona, thank you for taking the time to leave a review. We are very pleased our Renewals Team have always provided you with a good service!
★★★★★ 5/5
TrustpilotJenna - professional and very helpful
I was a first time buyer and have very positive experiences through the whole process of the buying - thanks to Jenna at East Finley branch. She was approachable and proactive. Very clear communication. She went out of her way to help me with any inquiries I had. I got my key in less that 3 months! Thank you
Dorota · 8 March 2023
Agent replied · 25 October 2024
Dear Dorota. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExtremely professional and helpful estate agents
We purchased our first home through Martyn Gerrard and it was a great experience throughout the process. They helped us find something suitable, provided us with a lot of great advice, were always quick to respond and very active in ensuring the process runs as smoothly as possible. They were also patient through all the discussion and we always felt we have all the information we need to make many of the decisions that need to be made along the way. I highly recommend them.
Sorin · 18 October 2024
Agent replied · 25 October 2024
Hi Sorin, thank you for your positive review. The first purchase of a home can certainly require guideance and we are happy to hear our Sales Team assisted you through the process.
★★★★★ 5/5
TrustpilotThe most ethical agents and advance advertisement
The whole team had been not only very respectful but also professional and very ethical. Specially Jatin and Scott I had the most interaction with. Jatin took his time to understand our goal and position so they can market our property better, in a pragmatic way but still being sensitive to our objective and expectations. The advertisement of our property was the best one with 3D floor plan. And he also suggested some good points around the property to present it better. Thank you for all your work. Yameen and family
Uma · 16 October 2024
Agent replied · 25 October 2024
Hi Yameen and Family, thank you for your good review, it's pleasing to hear you were happy with our marketing and Sales Team.
★★★★★ 5/5
Trustpilot20 years plus and still going strong
I’ve been with this company for more than 20 years now and have always appreciated the professionalism, dedication and efficiency of its staff. It’s not always an easy job to do but this team absolutely does its best for its landlords without compromising the rights of tenants. I have no hesitation about recommending Anthony Spittle and his team at Kentish Town as managing agents for property in London.
Jason · 3 August 2024
★★★★★ 5/5
TrustpilotMany thanks to Daniel Harris & Martyn Gerrard
My partner and I had a great experience finding a place to rent with Martyn Gerrard. Our agent Daniel Harris was very helpful and communicative when guiding us through the process.
MR · 22 October 2024
Agent replied · 23 December 2024
Hi Samuel, we are very pleased that both you and your partner have found a place to rent through our Lettings Team. Thank you for taking the time to leave a good review.
★★★★★ 5/5
TrustpilotSo happy with the whole experience!
Bruvis really made everything crystal clear for us from the beginning. He took his time and energy into making us feeling comfortable with the buyers who were interested in our house. It all ran smoothly and we couldn’t have asked for anything more. Martin Gerrard have been professional, quick and ticked all our boxes. Thanks to Bruvis in particular for being kind and helpful through the whole process.
Sanny · 2 August 2024
★★★★★ 5/5
TrustpilotQuick, easy and very professional
Quick, easy, very professional ... Jessica Haynes from Renewal Consultant Lettings was very thorough and fantastic. She sent me an email several weeks before I had to renew my contract, which was great as it gave me time to think and consider the new offer ... she then called me to go through some details, again giving me time to make my mind up ... and today I signed my new contract. What else could you ask for?
LAURENT · 22 January 2024
★★★★★ 5/5
TrustpilotWai Lee
We’re lucky to have Wai Lee as our Block Manager. Since Mr Lee on board, we have seen improvement around our property from landscape clean-up to removal of previous block management’s name plate and flyers. Mr Lee takes time to visit property for an on-site inspection from the building itself to the details such as the utility room’s door lock in order to identify areas that need immediate attention. Mr Lee responds to feedbacks promptly; he then analyses the situation and takes necessary actions accordingly. Thank you Wai Lee for all your hard work.
Viv · 6 December 2023
★★★★★ 5/5
TrustpilotI recently worked with Nadia at Martyn…
I recently worked with Nadia at Martyn Gerard’s to rent out my flat. She was absolutely amazing! So professional and great at communicating. My place was rented within 3 days! With just one viewing evening. I am certainly a very happy customer and I can recommend Nadia to anyone. Due to her hard work you will not be disappointed.
Kyla · 26 January 2023
Agent replied · 25 October 2024
Dear Kyla. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotJay Yildrim -Martyn Gerrard Estate Agents Mill Hill
Jay Yildrim at the Mill Hill Office showed me around 4 properties on Saturday afternoon. I was impressed by the way that Jay organised and coordinated these viewings so well. Jay was friendly, professional, had a hugely impressive level of knowledge about each property and couldn’t have been more helpful. We walked to the first 2 properties that were close to the office and then Jay actually drove me to the other two apartments. He even took the trouble to make small detours to show me the general area. Jay is a fantastic ambassador for Martyn Gerrard Estate Agents. 11/10 at least! Thank you Jay for going not just the extra mile, but the extra 10 miles. Extraordinarily excellent customer service and care.
Gary · 29 November 2023
★★★★★ 5/5
TrustpilotMartyn Gerard Crouch End
After having a torrid time dealing with another agency, Treon Johnson was recommended to us and we couldn't have had a better experience. From the initial phone call right up until completion, he was extremely patient and professional, on hand to answer all enquires and put our minds at ease. He was very knowledgeable and everything happened as he stated from beginning to end. I can't recommend him enough, Thanks again Treon.
Susan · 8 May 2024
★★★★★ 5/5
TrustpilotMatt was instrumental in helping us…
Matt was instrumental in helping us agree to buy what will be our forever home. We never felt pressured throughout any of the deal and his knowledge of the area, house and his own clients were fundamental to our decision to buy. I would be happy to recommend him to any friends.
Helen · 8 August 2023
Agent replied · 25 October 2024
Dear Helen, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotOut-of-area sellers
As out-of-area sellers, it was crucial to have an estate agent we could trust, and Maria Morar exceeded all our expectations. She was incredibly kind, helpful, and responsive, arranging all the viewings and managing communication with the seller seamlessly. Her dedication and hard work were evident throughout the process, giving us complete peace of mind and ultimately helping us seal the deal. We highly recommend her to anyone looking for a reliable and professional estate agent.
Sven · 19 November 2024
Agent replied · 23 December 2024
Hi Sven, thank you for your 5 stars, it's great to hear you found our Sales Team to be so recommendable.
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