Trusted Agent profile · Enfield
★★★★★
2,011 reviews across 4 platforms
85 Chase Side, Southgate, London, N14 5BU, Enfield, N14 5BU
Martyn Gerrard's office in Enfield, at 85 Chase Side, is rated 4.8 out of 5 across 2,011 reviews on four platforms, including 131 Google reviews rated 4.8.
131
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
22
Reviews on Yell
This office
1,857
Reviews on Trustpilot
Business-wide
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotShuhan from Martyn Gerard Estate Agency…
Shuhan from Martyn Gerard Estate Agency is fantastic! He is professional, knowledgeable, and truly listens to our needs. His friendly approach makes the process smooth and enjoyable. I highly recommend Shuhan for anyone looking for a great agent!
Hi, thank you for your 5 star review!
5/5
TrustpilotDaniel at Martyn Gerrad (Crouch End…
Daniel at Martyn Gerrad was a huge support in helping us find our new flat. Myself and my partner are self-employed artists and he worked hard to make sure our references were approved, despite most referencing services not being designed for the self employed. He also worked around our antisocial working hours to communicate with us. Really looking forward to our new home and big thanks to Daniel.
Hi Isabella. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotZoe and MG Renewals
We have dealt with Zoe in Renewals for a number of years now. She is always on hand to update on the progress of our tenancy renewals or rent reviews and all queries have and are answered efficiently and politely. Our emails are responded to promptly and we are extremely satisfied with our ongoing services with Zoe and MG. Thank you and keep up the good work.
Dear Mr Daya. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our renewals department wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotGreat experience
After a few weeks of viewings and searching for our new home, Nayeem reached out with a few great options. That same day, my partner viewed two flats in the same area and immediately loved the second one. We called Nayeem to express our interest, and within just 10 minutes, he had the offer letter ready for us.
We are glad to hear about your great experience with Nayeem and our East Finchley branch. Congratulations on your new home!
5/5
TrustpilotExceptional service from Afina Shalos
This is just a short review to thank Afina Shalos from Martyn Gerrard Agency, she was extremely helpful, polite, resourceful from the beginning to the end of the process of a purchasing a property. Thank you very much.Nuri Parlak.
Hi N. Parlak, thank you for your kind review, it's good to our Sales Team assisted you so well.
5/5
TrustpilotGreat Experience
We sold our apartment through Martyn Gerrard. They communicated throughout the process, quickly and efficiently, and guided us through it. From the start, they were the best agents, and I would highly recommend them. Thanks to Chris and Umit.
Dear Marcus. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
5/5
TrustpilotMG Crouch End branch…
I have dealt with MG Crouch End branch for the sale of my flat. Chris Antoniou provided me with an effective and clear marketing strategy and I managed to sell the flat within 6 weeks of the property being on the market. Thanks to Abby for finding the right buyer and thanks to Arzu for following up and keeping me updated throughout the process.
Dear Fabiana, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Crouch End office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotAmazing Sales Agent
Dealt with Chloe for the purchase of my house. Had been looking for months but never really felt that i was finding the right home until I got in touch with Chloe in the Southgate office. She showed me similar properties to the one I enquired and understood what i was looking for! Really happy I came across with her to have me as her client.
Dear Amanda. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Southgate office wishes you the best of luck and looks forward to working with you again in the future
5/5
TrustpilotWant to thank Angela for her help and…
Want to thank Angela for her help and support in tackling a thorny problem we had as landlords. Also must thank Pani for so much help and support with lettings and finally Jessica with renewals. We have no regrets signing up with MG to manage our property.
5/5
TrustpilotMamun Miah has been my Estate Agent for…
Mamun Miah has been my Estate Agent for selling my commercial property, he has been extremely diligent, attentive, polite, encouraging & very patient. The marketing was really good & I honestly couldn’t fault him as a representative for Martyn Gerrard.
Hi Hannah, thank you for the great review. We are pleased that our Commercial Team did their upmost for you.
5/5
TrustpilotI'd like to call out Germano who has…
I'd like to call out Germano who has taken over our property and has had a huge impact. Germano has helped us navigate some major works, balancing our needs as landlords with that of the tenants ensuring all parties have been kept informed. We are first time landlords and so rely on his support and experience. Germano is a great asset to the team and I hope he is stuck with me for a long time!
5/5
TrustpilotCouldn’t recommend enough
We had a really hard time trying to find a property that my husband I both loved for a very long time. By truly listening to all of our non-negociables, Treon showed us with a beautiful selection of homes. He took his time with us and allowed us to have a good understanding of what the market had to offer.It wasn’t long before we fell in love with a home. Treon made and Martyn Gerard made our experience so pleasant, we would definitely recommend them both. Thank you for the help!!
5/5
TrustpilotGreat service and follow up!
Thanks so much for Cem in making the transaction smooth and easy! There has been lots of paperwork and lawyer communication from our side as a buyer, and Cem has been helping us and our lawyer to provide all the information required in a timely manner! Great service and patience will for sure use them again for letting services in the future.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Kentish Town office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotGreat service and follow up!
Thanks so much for Cem in making the transaction smooth and easy! There has been lots of paperwork and lawyer communication from our side as a buyer, and Cem has been helping us and our lawyer to provide all the information required in a timely manner! Great service and patience will for sure use them again for letting services in the future.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Kentish Town office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotGreat property management for Tenants
We have been tenants through Martyn Gerrard in Crouch End for a year now and they have been great, any time we have had a problem Paige Ford who is the property manager is so prompt & friendly in her response. We had very bad experiences with London estate agents prior to this so we are very grateful, thank you Paige :)
Dear Rachel, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Crouch End office and property management department wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotDaniel is very helpful and gave me a…
Daniel is very helpful and gave me a lot of great advice, even knowing that I was unable to use their letting service this time. He is very knowledgable and I would highly recommend speaking to him
Hi Helena, thank you for your kind review. We hope you will return in the future and meanwhile wish you the best!
5/5
TrustpilotMartyn Gerrard Mill Hill Lettings Team
I cannot be more impressed from my dealings with MG Mill Hill, Gregg and now Tyler. I recently spoke to Tyler the lettings manager who followed up where Gregg left off with an impressive and attentive phone conversation where he showed understanding and patience to go through the tools to back up the MG lettings service. His knowledge gave me comfort and security that MG will act in my best interests and although more expensive than some I would highly recommend them to anyone.
Hi Brian, Thank you for your lovely feedback on Gregg our Branch manager and Tyler our Lettings Manager in Mill Hill. We are pleased to hear you would recommend them and that you received a great service.-MG
1/5
TrustpilotEmma Smith - Why have you not responded to any of my emails or phone calls since 18th March?
The worst customer service Ive ever hard to endure. Yes Im going to name and shame because this has just become ridiculous. Emma Smith who deals with leasehold extensions. Why haven't you responded to my countless emails and phone calls. Or at least your PA or assistant. I have heard nothing! I am the owner of a flat in St Albans looking to extend the lease. I requested some information regarding lease extension back on the 18th March. It is now 30th April. Martyn Gerrad said they would respond with an answer after Easter. 3/4weeks ago. I have sent them countless emails and called them at least 10times explaining that I would like a response. Still nothing. Anyone reading this at Martyn Gerrard, let Emma Smith now that I am serious unimpressed with how you have dealt with this situation. Literally all I'm asking for is an UPDATE on the leasehold extension. Thats all. How hard is it to send an email saying "Thanks Billy, we're dealing with this inquiry and we will get back to you as soon as the freehold has got back to me." Literally take you 10seconds. But no, you being lazy and you haven't updated me in anyway or shape or form. Even through I have asked for countless times.
5/5
TrustpilotHad a great viewing today
Had a great viewing today. Marcella was punctual, well-prepared and really knowledgeable about the property and the local area. All of my questions were answered clearly, and I never felt rushed. A really positive experience, thank you!
5/5
TrustpilotHelpful staff
I’ve rented my flat through Martyn Gerrard for many years, including during some more challenging tenancy periods. The team at Martyn Gerrard are very helpful, particularly Tyler who I’ve worked closely with over that time.
Hi Cat, thank you for sharing your good experiences with our Lettings Team!
5/5
TrustpilotFatmir - Pleasure to work with.
This was my first time selling a property. I had no idea what to expect and was finding the idea of it quite stressful... Until I met Fatmir. From day 1 Fatmir took all the pressure and stresses away and continued to do so throughout the process. He is extremely reliable and committed to the process and making sure you as the client are stress-free! We achieved exactly what we wanted on the sale of our flat. I would recommend Fatmir over and over again.
5/5
TrustpilotPatient and helpful.
Jessica and Andrew were really patient with me when I was resigning my tenancy papers.
1/5
TrustpilotInterview process experience
I am writing this review to express my concern at the way I have been treated during interview stage. I have now been invited on 3 separate occasions by a recruiter working on behalf of Martyn Gerrard for an initial interview with Shelly Baker ( HR Manager), however each time I was given hours notice that it would need to be rescheduled without any consideration of my time or efforts going into prepare for the conversation. On the 4th time I declined to go further with the process.Details: The first time I was booked in for interview was 12/04/2024 at 13:30. On that day the recruiter called to ask me if I could change the time of the interview to 14:30, due the fact that Shelly was delayed by another appointment, which I agreed on as these things can happen. At 14:00 the recruiter called me again on behalf of Shelly, to inform me that she could not make it. I was asked to move the interview to Monday 15th April at 13:00. I agreed to do so, as I was very interested in the role and the company, particularly as Martyn Gerrard seemed to take pride in investing in people and supporting them throughout their career. On Monday 15th April at 9:30, the recruiter called on behalf of Shelly to cancel the interview appointment and ask to reschedule. This would have been the 4th time.At this point I felt I was treated extremely unprofessionally and made me question if this is the way that Maryn Gerrard conducts business and treats external clients, how would they treat staff once they had signed the contract?I have informed the recruiter that I am not interested in pursing anymore the process, as I did not feel that I was treated professionally or with any respect.I'm writing this review to express my disappointment in the way the "HR Manager" has conducted the interview process and I hope that someone within the organisation will pick this review up and address it accordingly.
5/5
TrustpilotOutstanding Service
Martyn Gerrard has been the managing agent on my rental property for many years now and the team has always provided excellent service. They are professional, responsive and always a pleasure to deal with.Zoe Sophocles is my primary point of contact and has worked on the last few tenancy renewals with me. Her client service is second to none. I always appreciate her insight and honesty, she follows up when she says she will and is polite and professional at all times. There has never been an issue and that is down to Zoe handling things so brilliantly. I wouldn’t hesitate to recommend her.
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