Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSouthgate office were great!
Sophie has been fantastic in coordinating the sale of my property. From valuation to completion she has communicated efficiently and her problem solving skills have made a normally stressful process very hassle free for me as a seller. Adriano and Emily have also been very helpful throughout and I couldn’t recommend the Southgate team highly enough!
Ronak · 17 October 2023
Agent replied · 25 October 2024
Dear Ronak, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJamie Allen and Saad Saleem were very helpful!
Jamie Allen and Saad Saleem were very helpful! Jamie arranged several property views on the same day definitely faster my property searching process. And prompt response between me and the seller, answered all the questions I asked. Once the offer is accepted, it passed to Saad. And Saad helped to chase the developer to response the queries from solicitor and fixing the issue on the snagging report before exchange contract. Wonderful experience!
JC · 30 August 2024
★★★★★ 5/5
TrustpilotFantastic Experience with Usman Aziz, Highly Recommend!
We recently moved to the UK and worked with Usman Aziz for two properties we were interested in renting. Usman was professional, friendly, and always quick to respond to our questions, making the process smooth and straightforward. He explained everything clearly and was a great help in navigating the London rental market as newcomers. We highly recommend Usman and Martyn Gerrard for anyone looking for a reliable and attentive estate agent!
Gustavo · 10 September 2024
★★★★★ 5/5
TrustpilotVery good experience
Sophie was very helpful when we were looking for a property to rent. She provided us many options and arranged viewings as and when needed and was very accommodating when we needed to reschedule.
Hari · 25 November 2024
Agent replied · 23 December 2024
Hi Hari, thank you for your 5 stars and we are pleased to hear our Lettings Team have assisted you.
★★★★★ 5/5
TrustpilotYasemin Yilmaz an absolute angel !
Yasemin Yilmaz was approachable and personable from the minute she answered the call for my enquiry. She organised a viewing of the property within literally 30 minutes of our conversation. She listened to our needs and went above and beyond to secure the property for us. During the whole process she has been very caring but professional and definitely was a huge breathe of fresh air after what was becoming a very stressful search to find a new family home.
Richard · 28 March 2024
★★★★★ 5/5
TrustpilotOutstanding Service! Highly Recommended!
I was very fortunate to meet Scott Henderson at Martyn Gerard and his dynamic team members, Jatin and Shuhan.From my initial meeting with Scott who translated my brief with great care, skill and attention, to the exceptional service offered by the dedicated team at Martyn Gerard, my property was marketed and managed with outstanding professionalism.The marketing material produced was excellent and resulted in a wave of viewings within a week! The efficiency and dexterity in which the viewings were managed was noteworthy and communication throughout was seamless, with updates being provided throughout the process. Thank you Scott, Jatin and Shuhan and others of the team!I cannot recommend Scott, and his team enough for providing a first class service!. Always considerate, flexible, dedicated and professional. Certainly exceeded my expectations!Thank you once again for your outstanding service.and customer care.Highly recommended!
Kal · 24 March 2024
★★★★★ 5/5
TrustpilotI cannot thank Martyn Gerrard and their…
I cannot thank Martyn Gerrard and their exceptional team, particularly Sophie, enough for their outstanding service throughout our recent property purchase. From our initial inquiry to the final completion, Sophie's professionalism and dedication shone through every step of the way.What truly set Sophie apart was her unwavering commitment to our satisfaction. She was always available to address our questions and concerns, providing timely updates and valuable insights. Her attention to detail and proactive approach made the entire process seamless and stress-free.In addition to Sophie's exceptional service, I must also commend Adriano for his invaluable support and assistance. Together, Sophie and Adriano formed a dynamic team, ensuring that every aspect of our transaction was handled with the utmost care and professionalism.Overall, our experience with Martyn Gerrard exceeded all expectations. Their dedication, expertise, and personalized approach truly made a difference, and we are grateful to have had them by our side as we found our dream home.Thank you, Martyn Gerrard, Sophie, and Adriano, for your outstanding service and commitment to excellence.
Nveo · 22 March 2024
★★★★★ 5/5
TrustpilotGreat service
I want to thank David and the team in Mill Hill MG for their great service and help during the process of selling our flat. We had loads of viewings and when we got an offer they guided and supported us at all stages through to completion. It has been a pleasure dealing with them!
Sophia · 16 October 2023
Agent replied · 25 October 2024
Dear Sophia, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotCompliment for Raj Phlora
Working with Raj was an absolute pleasure, his deep knowledge of the housing market gave me confidence in his ability to sell my property promptly and professionally. I would work with him again!
Guido · 28 November 2024
Agent replied · 23 December 2024
Hi Guido, thank you the 5 stars, we're very pleased our Sales Team secured a good sale for you!
★★★★★ 5/5
TrustpilotMartyn Gerrard Mill Hill
David (and Jay) in Mill Hill were both excellent during my recent house sale. Focused on finding interested buyers, shepherding the viewing and managing the follow-up process. They made the entire sale logistics very easy.
Kurt · 29 October 2024
Agent replied · 23 December 2024
Hi Kurt, thank you for your positive review, we do strive to ease what is a big life change.
★★★★★ 5/5
TrustpilotI rang Martyn Gerrard whilst on the…
I rang Martyn Gerrard whilst on the hunt for a flat in London, Crouch End. When I rang they suggested a flat in the area that would be better suited to what we were looking for. We are moving into that flat in May and super excited. A big thank you to Steffi for sorting it all out! Definitely recommend these guys :)
Leanne · 23 February 2023
Agent replied · 25 October 2024
Dear Leanne. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotVery happy with Yasmin Yilmaz', services
I was in communication with Yasmin Yilmaz' from Martyn Gerard when I was looking for a flat to rent. Yasmin was very helpful every step of the way gave me correct details about the property sent me a video she took for me before my viewing and made me feel that I am in good professional hands. Every time we had a query about the flat she was very prompt with her answer and even suggested alternative property that matched my wish list concerning a flat to rent. I would recommend Martyn Gerard to my friends and especially Yasmin for a friendly professional service. Thank you Yasmin.
Davies · 12 March 2024
★★★★★ 5/5
TrustpilotStewart was brilliant
After a rocky start to our purchasing journey with Chloe, Stewart took over and made the process incredibly smooth.It helped we had lovely vendors to buy from, but Stewart was diligent and communicative throughout despite our millions of questions, which gave us additional piece of mind.We're now looking forward to starting our new life in our lovely new house!
Andrew · 16 June 2023
Agent replied · 25 October 2024
Dear Andrew, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional and courteous service
Alex Searby was prompt in organising our viewing appointments, punctual at the meetings, extremely helpful and knowledgeable of the properties he showed us. He allowed us time to think and see how the properties would meet our requirements. He maintained a professional, courteous and objective attitude and made us feel comfortable. We instantly trusted Alex to give us the best advice and we are grateful to him for the time he has spent with us.
JMessini · 5 June 2024
★★★★★ 5/5
TrustpilotAbove and beyond
David helped us through a very tricky sale- he was available, flexible and honest. Our family has some difficult circumstances, caring responsibilities and are “long distance” sellers because of this. David went above and beyond at times to helped us out with tasks that needed to be done in the local area. I would not hesitate to recommend him.
Dani · 1 June 2023
Agent replied · 25 October 2024
Dear Dani, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWise advice
When I put my flat on the market at the beginning of March 2023, I did not envisage that I would still be living in it at the year’s end. But so it was, as interest rates climbed and nerves were stretched. In the first weeks of 2024, we sailed into calmer water towards completion. Treon was a rock, a consistent presence throughout, dispensing useful information and wise advice, always reassuring, and cajoling when it was needed. I learned an enormous amount from the sales team, and always felt supported. I chose Martyn Gerrard for their track record as local estate agents, their knowledge of the area, and their professionalism and efficiency. It was the right choice.
MARGARET · 17 February 2024
★★★★★ 5/5
TrustpilotGreat experience
Bruvis Hiew was our main point of contact when dealing with Martyn Gerrard. He was thoroughly professional throughout the process of buying a property - maintaining a high level of communication and empathy. Bruvis also showed great urgency at getting the purchase over the line, pulling all parties in the right direction. Thank you!
George · 2 October 2023
Agent replied · 25 October 2024
Dear George, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWe enjoyed working with Suraj
Suraj was very helpful in finding us an apartment to rent in our price range in this challenging rental market. We felt that he was very focused, upfront, honest and easy to reach to answer our questions. He really cared about his client, and we are keeping his contact details as a go to Martyn Gerrard real estate agent.Thank you so much!
Tanya · 14 February 2023
Agent replied · 25 October 2024
Good Afternoon, Thank you for leaving us a great review. We're glad to hear you've had a positive experience with Martyn Gerrard. We wish you the best of luck.
★★★★★ 5/5
TrustpilotOutstanding Service from a Highly…
Outstanding Service from a Highly Skilled TeamI recently had the pleasure of working with the team of Martyn Gerrard for my property transaction, and I am absolutely delighted with the level of service provided by Sheriaz, Faisal, Antony, Stuart, and Adriano. From start to finish, each member of the team played an integral role in making the entire process smooth, efficient, and stress-free. Together, this team made what could have been a stressful and overwhelming experience into something seamless and even enjoyable. Highly recommend!!!
Konstantina · 22 November 2024
Agent replied · 23 December 2024
Hi Konstantina, thank you for leaving your positive review of our Teams!
★★★★★ 1/5
TrustpilotExtremely Unprofessional and Unpleasant Experience
I’ve been renting with Martyn Gerrard Estate Agents for two years, and it has been nothing short of a nightmare. Before moving in, I requested a deep clean of the flat, which was never done. Instead, I entered a property full of mould and dust, making it clear that tenant well-being is not a priority for this agency.Throughout the tenancy, the property manager changed four times, and every single one of them was rude, unhelpful, and unpleasant to deal with. They have all been unprofessional and seem solely focused on ensuring rent is paid, with no care whatsoever for tenant welfare.Within the first six months of living in the flat, I developed a serious illness due to the extremely old and dirty carpets. I repeatedly requested that they be replaced, but this was ignored for almost two years. It was only addressed earlier this year, after one property manager mentioned that the landlord had already agreed to replace the carpets long ago, but nobody had bothered to communicate this to us.In October, we were served with a Section 21 notice. I tried negotiating for an additional three months as I’m starting a new job in December, but the landlord rejected this. We managed to secure a new property and planned to move out a month early, but since then, their renewal consultant has made my life miserable. She has been disrespectful and sent nasty, threatening emails, demanding full rent payment for the final month, even though I’ve offered to surrender the tenancy on my vacate date, which aligns with their plans to sell the flat.Dealing with Martyn Gerrard has been a deeply distressing and appalling experience. Their behavior has been unprofessional, uncaring, and outright abusive. I would strongly advise anyone considering renting through them to think twice, you deserve better than this.
Amandine · 21 November 2024
Agent replied · 23 December 2024
As we have explained, you are currently in breach of contract with your landlord. We are unable to comment further due to possible legal action being taken.
★★★★★ 5/5
TrustpilotSaad and Florence were supportive with…
Saad and Florence were supportive with our purchase. There were some delays with completion date as it was a new built, but they helped deal with the developers to accommodate our move.
Jin · 19 November 2024
Agent replied · 23 December 2024
Hi Jin, thank you for your positive review and sharing your experience with purchasing a new build through our Sales Team.
★★★★★ 5/5
TrustpilotTop team at MG Hampstead
Having completed on the sale of my flat, I can certainly recommend Martyn Gerrard Hampstead. Chris and all his team were helpful, supportive and highly professional throughout the process which proved to be lengthy because of a failed sale first time round - nothing to do with the agent. Communication in general and their feedback from viewers was invaluable. Chris in particular was very proactive in helping bring the transaction to a successful conclusion and keeping me informed. Highly commended.
David · 18 November 2024
Agent replied · 23 December 2024
Hi David, thank you for your positive review, we are very pleased to hear our Hampstead Sales Team helped in a satisfactory conclusion!
★★★★★ 5/5
TrustpilotI dealt with Company employee Raj…
I dealt with Company employee Raj Phlora throughout the sales process. He was very professional and courteous at all times. Nothing was too much trouble and all queries were dealt with speedily and efficiently. He was the perfect conduit between myself as purchaser and the vendor. Thank you for making the process stress free
Terry · 20 September 2023
Agent replied · 25 October 2024
Dear Terry, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThe amazing team at Martyn Gerrard Kentish Town …
I am so grateful to the staff at Martyn Gerrard Kentish Town. They sold my property speedily with such professionalism and hard work. The whole team were friendly, polite and very knowledgeable about the local area and property values. They sold my property with ease and incredible negotiation skills with all the parties involved. They got me such an excellent price I was so pleased. I would really recommend Martyn Gerrard estate agents Kentish Town if you are thinking of buying or selling local to them. I am extremely impressed and grateful to them and they were so nice and friendly to deal with. Thank you. Di W.
Di · 12 November 2024
Agent replied · 23 December 2024
Hi Di, thank you for your lovely review, it always great to hear that our Sales Team achieved what needed achieving.
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