Trusted Agent profile · Ely, Cambridgeshire

haart Ely reviews

4.9

★★★★★ Excellent

660 reviews across 2 platforms

1a Forehill, Ely, Cambridgeshire, CB7 4AA

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haart's office in Ely, Cambridgeshire, at 1a Forehill, is rated 4.9 out of 5 across 660 reviews on two platforms, including 627 Google reviews rated 4.9.

Google logo

4.9 / 5

627

Reviews on Google

This office

Facebook logo

4.4 / 5

33

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ely office, from every platform, shown as written. First names only.

1/5

Facebook

I recently tried to purchase a property through Haart, unfortunately the property has fallen through as there are no deeds for the property and if I bought it I would have squatters rights (as it has a possessory title) . The property has been relisted today, with no mention of the missing deeds. So the next person who puts in an offer won’t find this out until their solicitor starts to do searches. It’s cost me over a £1000 in solicitors fees and £500 in survey and a lot of wasted time. If you are buying a property from them, ask the Estate Agent if there are any issues with the house/deeds and if any sales have fallen through, as they are obliged to tell you. I don’t want someone else wasting their time and money like I did.

Wibble · 10 September 2021

Agent replied · 24 June 2023

Why is checking whether the vendor has proper title not part of your factfind when agreeing to sell a house? Is it true that you have now relisted this house without disclosing the information now it is known to you, potentially causing the same issues for any new purchaser? These are important questions.

5/5

Google

I visited the Ely branch today to have a chat about the current market and looking to get on the mailing list as I'm looking to get on the property ladder. Everyone in branch was very helpful and friendly, they also had great knowledge and answered all the questions I had. Olivia and Scott where especially helpful and looked a good team.

Ryan · 26 August 2023

Agent replied · 30 September 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

4/5

Google

Arranged a few viewings with Haart, which was easy. My contact was Maddison and even with being new at the job was very helpful and polite. I'm sure overtime with more training and experience she will be a big asset.

Rodney · 28 October 2024

Agent replied · 11 November 2024

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

I am so pleased we chose Haart Ely to sell our house, Anna Smith has been excellent I cannot fault her knowledge and professionalism throughout the process. I would definitely recommend Haart to anyone wanting to sell a property.

Richard · 29 July 2019

Agent replied

Dear Richard Keigwin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Ely

5/5

Google

Smashing customer service, prompt replies to queries, pleasant manner and very helful, thank you Oliwia Wojcik

Susan · 10 June 2023

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

I would very much like to coment on my viewing and update conducted by Caroline. I found her extremely professional, honest and reassuring. I have had several viewings with various agents and feel far more comfortable in the hands of Caroline as her feedback and response keep my objective possitive, knowing someone is going the extra mile, always with the responce, lets try and and get that home for you. An Asset in any profession whom I would deal with and recommend along with haart. With kind regards, Paul Wells. Paul Wells.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 20 June 2021

Agent replied · 19 June 2024

Hi Paul, We're delighted you felt this way about Caroline's excellent customer service skills. They do not go unnoticed and we appreciate she is an asset to our team. Kind Regards Haart Ely.

5/5

Google

Just sold a house with Haarts, Scott and Caroline were very helpful and kept me informed though out the whole process,PositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 August 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Branch Manager)

5/5

Google

Our experience with Haart was excellent. Scott took on the task of selling our unique property, when two previous agents had failed. All the staff at the Ely office were so friendly,and kept us informed the whole way through the selling process. Highly recommended!

Sally · 3 August 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Laura Filsell (Senior Residential Consultant)

5/5

Google

The service from Haart, and especially Scott & Callum was excellent throughout the selling process. They were both personally impressive and professional. Great job.

John · 29 July 2022

Agent replied · 24 June 2023

Good Afternoon, Thank you for taking the time to leave us a 5* review. Regards Scott Hall Branch Manager

5/5

Google

Very happy with the service especially Callum was very polite and professional with my elderly parents thank you Callum

Gary · 25 January 2023

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

Callum has been very professional and always replied promptly to any emails or calls, He is always polite and helpful

Donna · 26 November 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

We have been shown round a few houses by Laura and she is always super friendly and helpful and has the answers to all our questions. She is making the search for our first home a great experience

Lucy · 17 October 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

Marie was just lovely and nothing was too much bother, she was really helpful and made everything so much easier for us.

Hannah · 28 August 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Branch Manager)

5/5

Google

Anna at Heart Ely has been a vital key through out the whole moving process. Kept us informed throughout. Her help and support with questions and queries was no bother. Keep up the good work Anna.

Jackie · 29 July 2019

Agent replied

Dear Jackie Collins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst your family were purchasing your new property with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Ely estate agents

5/5

Google

Working with Haart Estate agents is a pleasant experience Caroline is very knowledgeable always keeps me informed with feedback of the viewing of my property very highly recommended and very polite at all times .

David · 24 October 2019

Agent replied

Dear David Soons, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service. If you have any further questions, please give us a call. We're always happy to help!

4/5

Google

Will was attentive, engaging, and quick to respond to our queries.

Shrirang · 26 July 2023

Agent replied · 26 August 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

Scott has been prompt, professional and extremely understanding of our specific needs in the process of evaluating our property. Highly recommended.

Maxine · 26 August 2022

Agent replied · 26 August 2023

Thank you for taking the time to leave me a 5* review Phil. Regards Scott Hall Branch Manager

5/5

Google

Really happy with the communication provided at Haart by Olivia, who was polite and friendly whenever we spoke. Although we didn't end up going through Haart, she let a positive lasting impression of the company which we will remember if we are looking for an estate agent in the future.

Tom · 20 February 2024

Agent replied · 21 March 2024

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

Scott has been prompt, professional and extremely understanding of our specific needs in the process of evaluating our property. Highly recommended.

Phil · 29 July 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave me a 5* review Phil. Regards Scott Hall Branch Manager

5/5

Google

I dealt with Scott at Haart, he was very efficient and i couldn't be happier with the service i got.

Rhidian · 26 August 2022

Agent replied · 26 August 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Branch Manager)

5/5

Google

Olivia was great. She answer all our questions with patience, knowledge, and a great attitude. Very professional as well.

Fabián · 27 September 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Branch Manager)

5/5

Google

I have been dealing with Olivia at Haart, Ely during our ongoing property search and found her to be extremely helpful and professional during the process so far. She has been able to arrange multiple viewing of the same property with ease and has been able to answer all our questions regarding said property.

Stephen · 21 October 2023

Agent replied · 28 October 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

4/5

Google

Oliwia was really professional and had all the answers to the questions asked regarding the property.

John · 26 December 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)

5/5

Google

Good experience. Callum was very precise and detailed when he was showing us the house we were interested into.

Giuseppe · 28 August 2022

Agent replied · 24 June 2023

Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Branch Manager)

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