Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
Marta · 20 September 2024
★★★★★ 5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Alessandro · 2 October 2024
Agent replied · 22 November 2024
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
★★★★★ 1/5
TrustpilotNO ONE replies
NO ONE replies, NO ONE available on the phones.... NO ONE or anyone there gives a dam with selling anyone a house... Lies, Lies and more lies... You telephone them and your told that there is NO ONE in Birmingham's office to sell you a home.... or an apartment.... They a very swanky office in Birmingham City Centre and yet it seems NO ONE works there..... Why does it not allow me to put no stars on here......
Gerard · 15 October 2024
★★★★★ 5/5
TrustpilotVery efficient and dealt with my query…
Ehteshaam Ahmed was very efficient and dealt with my query professionally.
Mark · 21 February 2024
Agent replied · 22 November 2024
Thank you very much for your kind words and always a pleasure assisting you Mark! Please feel free to contact me for any further assistance in the future.Ehteshaam
★★★★★ 5/5
TrustpilotI was hugely impressed by Ehteshaam…
I was hugely impressed by Ehteshaam Ahmed. Ehteshaam responded immediately and with clear understanding to my message and resolved a serious problem regarding my flat amazingly fast and effectively. I did not need to do anything as all was taken care for by Ehteshaam. Thank you very much Ehteshaam! Great to have you work for me!
Athena · 18 April 2024
Agent replied · 22 November 2024
Thank you so much for your kind words Athena, it is a pleasure to be of service! Please do let me know if you ever have any queries or require any assistance in the future.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotGreat quality support
Very good support in the renting agreement process from Knight Frank in the person of Zuzanna. She was timely and effective in helping out with the logistics of the move. Also, she helped with negotatioting some little terms that moved the deal forward. Great thank you
Daniel · 8 October 2024
Agent replied · 22 November 2024
Hi Daniel, Thank you so much for your kind works, I am pleased to hear that you are happy with the service and hope that you'll be very happy in your new home!!Zuzanna
★★★★★ 5/5
TrustpilotNot all estate agents are the same…
It turns out not all estate agents are the same, Knight Frank, Fulham, were exceptional. In a difficult market they succeeded where others had failed, and they did so through market knowledge, professionalism, good communication with buyer and seller, focus, hard work and perseverance. And they achieved all this with a friendly manner and a sense of humour.
Steve · 7 March 2024
Agent replied · 22 November 2024
Thank you Steve for your kind words and positive comments. You were both a pleasure to deal with and we are absolutely thrilled to get this over the line for you so you can start your new journey by the lakes. Roll on moving day! Best wishes,Arabella Howard-Evans
★★★★★ 5/5
TrustpilotVinoath made the process seamless.
KAMLA · 9 June 2024
Agent replied · 22 November 2024
Dear Kamla,Thank you for the lovely review.A pleasure to assist you.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Phillip Dunn while my property was in his trust. He contacted me as soon as any problem arose and dealt with it efficiently with the understanding that is required whenever a landlord situation/tenant situation arises - making sure both parties were satisfied - highly recommended - he did a great job!
Amanda · 22 March 2024
Agent replied · 22 November 2024
Thank you Amanda, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
★★★★★ 5/5
TrustpilotHome purchase
We recently moved home and were looked after with our purchase by Giselle Holman in the Bristol office. Giselle couldn’t have been more helpful and made the process smooth and open throughout. We really appreciated the way she dealt with the matters, especially any arising issues, making everything as seamless as possible. A pleasure to work with! Highly recommended.
Jam · 31 January 2024
Agent replied · 22 November 2024
Thank you so much for your lovely review. It was an absolute pleasure to assist you throughout your purchase, we got there in the end! Wishing you many happy years in your beautiful new home.Kind regards,Giselle
★★★★★ 5/5
TrustpilotSarah Freeman Esher.
Sarah has been our designated property manager since late 2017 and has always dealt with our various queries and questions with a professional and cheerful outlook.Always quickly responding makes such a difference when you have something on your mind.Thankyou Sarah.
Peter · 14 September 2020
Agent replied · 22 November 2024
Hi Pete, Thank you so much for your kind review. Your feedback really is appreciated. I am always happy to help whenever needed. Kind regards Sarah
★★★★★ 5/5
TrustpilotPrompt response from property manager
Had a couple of issues in the flat I am letting, boiler and entrance fob not working. The property manager (Daniel Lloyd) in charge has been brilliant in getting both solved very quickly. Communication from him has also been very good. Impressed by the service received.
Luca · 26 September 2024
Agent replied · 22 November 2024
Hi Luca thank you for your very kind words, it was a pleasure to be able to assist with your recent maintenance and building management issues. Please let me know if you require any further assistance in the future.Daniel
★★★★★ 5/5
TrustpilotPositive experience with Knight Frank as a tenant
Rachel Yang from Knight Frank has been my property manager for 2 years and I have had a delightful experience. I am the tenant of the flat and have faced multiple issues with the property during my tenancy but she has been very supportive and given us prompt response followed by timely corrections within very reasonable timeframes.
Shubhi · 12 March 2024
Agent replied · 22 November 2024
Thank you for your kind review Shubhi. It is a pleasure assisting you. Rachel
★★★★★ 5/5
TrustpilotYou can always rely on Knight Frank !
Knight Frank has been looking after our property for nearly 10 years . I only need to email them and they will straight get back to me . So many people I can thank : Mandy H , Jayna H, Anastasiia Sh and my recent inquiry which Matthew B solved it by the end of the working day , very impressed ! Very happy and pleased with Knight Frank .
Maryam · 13 April 2023
Agent replied · 22 November 2024
Thank you Maryam for your incredibly kind words. It was a pleasure assisting you for so many years and we look forward to the next 10! Thank you again. Knight Frank
★★★★★ 5/5
TrustpilotBrigette fron Renewals
Brigette achieved some very good results for our renewal, well above the average rent for the building. Even if we did not achieve it, we appreciate her attitude to at least try and do her very best. She also displayed a timely customer service approach, with responsive feedback and emails. All appreciated.
Michael · 5 June 2024
Agent replied · 22 November 2024
Dear MichaelIt was my absolute pleasure assisting with the renewal and very pleased we achieved a great result for you. Kind regardsBrigette
★★★★★ 5/5
TrustpilotJust renewed with my tenants with Dan…
Just renewed with my tenants with Dan at renewals and it was super simple. The tenants seem happy, I'm happy and the only thing I had to do was OK the whole process that Dan had already sorted and sign on a dotted line. Can't really fault anything about the service.
Jamcam · 21 June 2024
Agent replied · 22 November 2024
Thank you for your kind words! It was great to be able to assist you with the renewal; if you need anymore assistance just let me know
★★★★★ 5/5
TrustpilotBrigette Bulan from Renewals
Brigette Bulan demonstrates why it's important to find the right estate agent. Any agent can market a property and find suitable tenants, but few are well versed with the fundamentals of the Housing Act and legal formalities. We were impressed with Brigette's substantive knowledge and highly recommend her to landlords.
Nasim · 8 July 2024
Agent replied · 22 November 2024
Hi NasimThank you for your kind words and it was pleasure assisting with the lease in this instance. I look forward to working with you again. Kind regardsBrigette
★★★★★ 5/5
TrustpilotWonderful service
Wonderful serviceKnight Frank has helped me on various occasions with properties, and most recently the management of a letting property. Toru Yoshioka, my property manager, is professional, responsive, details focused, and always ready to jump in to help. Really appreciate and recommend!
Dayo · 13 November 2024
Agent replied · 22 November 2024
Hi Dayo,Thank you for your very kind words.It has been a pleasure managing your property and should you need anything, please let me know.Kind regards,Toru Yoshioka
★★★★★ 4/5
TrustpilotI have been very happy with Knight…
I have been very happy with Knight Frank, in particular with Riccardo Daboni who was the one that sold my Campana Road home. He was very professional at all times, and he had a good handle on knowing the requirement of a purchaser looking for the right home.
Customer · 10 August 2024
Agent replied · 22 November 2024
Dear J.L,It has been absolute pleasure working with you also. We do hope that you find the perfect home moving forward and please know that we are always on hand to help. Kind Regards,Riccardo & the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotKnight Frank is Agency to go for.
All Knight Frank employees were accommodating, helpful, and pleasant to deal with from the very start of our experience. From viewing the prospective property to signing the tenancy agreement and all the steps in between.Quite a difference from other Agents.I can't recommend them any more.
Miroslaw · 26 September 2024
Agent replied · 22 November 2024
Thank you so much for your kind words. It was an absolute pleasure to meet you both. Wishing you all the best in your new home! If we can be of any assistance in the future we would be delighted to help. Kind regardsPriya Swainson & Knight Frank Team
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette helped us so much with getting our tenancy organised, signed and extended!She made something that could have been quite tedious into a very simple, straightforward, and even enjoyable experience. She took into account all of our views and made things work for everyone involved!Would definitely recommend her and Knight FrankThanks Brigette!
Neil · 28 May 2024
Agent replied · 22 November 2024
Dear NeilThank you for taking the time to write this review. It was an absolute working you as well. Thank you for being so prompt and making it an easy renewal to negotiate. I am glad we achieved a good result for all. Kind regardsBrigette
★★★★★ 5/5
TrustpilotIt is great to work with Monika as she…
It is great to work with Monika as she is so proactive!When a payment hadn't arrived on time, she notified the corporate tenant, and followed through with any updates ( luckily it was just one!) And let us know all was there.
Mrs · 6 November 2024
Agent replied · 22 November 2024
Hi Mrs Stacey,Thank you so much for the fantastic 5-star review! I am thrilled to know you are happy with our service and I will continue to maintain our high standards. Thank you,Monika
★★★★★ 3/5
TrustpilotCurates Egg
Had some very good and useful discussions with main contact who was very knowledgeable. However, there was rather less attention to detail than I expected with promises not actually fulfilled. Few viewings were achieved and we sold at a substantial discount. Mainly of course the market but ultimately we felt Knight Frank could have done more.
Dr · 5 March 2024
Agent replied · 22 November 2024
Dear Dr TaylorThank you for your review; your comments are appreciated and will be considered as part of our ongoing development to the service we provide. We strive to achieve the best possible results for our clients and provide an excellent customer experience. The market will dictate the level of interest and the achievable price, and we're sorry that in this case it resulted in a slightly disappointing outcome.Thank you again for intrusting Knight Frank with the sale of your property.
★★★★★ 5/5
TrustpilotExcellent Property Sale Agents
We worked with Tim who guided us through the whole process. He was professional. Not pushy. And the one agent who deliver d the goods. We will highly recommend him and Knight Frank.
Nici · 15 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
