5/5
TrustpilotStefanie has been excellent and timely…
Stefanie has been excellent and timely and flexible thanks.
Agent replied · 22 November 2024
Thank you Mike for your kind words. Stefanie
Trusted Agent profile · Elmbridge
Knight Frank Esher Sales reviews in Elmbridge
★★★★★
1,513 reviews across 2 platforms
47 High Street, Esher, KT10 9RL, Elmbridge, KT10 9RL
Part of Knight Frank, see every office.
Knight Frank's office in Elmbridge, at 47 High Street, is rated 4.9 out of 5 across 1,513 reviews on two platforms, including 121 Google reviews rated 4.8.
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Reviews
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic service from the Hyde Park Office team
I had a great experience with the the Hyde Park office. They managed the rental of my property really well, and I felt looked after.Sofia, Ellie, Kamran, Michael, and the rest of the team went above and beyond to find the perfect tenant for my property.I wholeheartedly recommend them!
Agent replied · 22 November 2024
Thank you so much for your kind words. We enjoyed working with you too and are pleased we could find great quality tenants for your wonderful apartment.Ellie, Sofia, Kamran and Michael
5/5
TrustpilotVivi Chen helped me with my property…
Vivi Chen helped me with my property search, and she is so professional and helpful. She assists me from reference check, to generate the share code, and in the meantime, she followed up with my maintenance issue after move in. I will definitely recommend her to my friends who would like to rent in the future.
Agent replied · 22 November 2024
It was a pleasure assisting you with your rental search and I am thrilled that you have had a good experience with Knight Frank. I wish you all the very best with your new home.Vivi
5/5
TrustpilotGood experience with them
Good experience with them! Especially Vinnie from renewals!
Agent replied · 22 November 2024
Dear Max,Thank you very much for the lovely words.It has been a pleasure to assist you in your renewals.Kind regards,Vinnie
5/5
TrustpilotGreat review for Knightfrank
The efficiency of their service was second to none. The communication was very good. I worked with one of the agents, Jamie. He was swift to arrange the viewing, patiently answered all our questions. They made sure all the checks were done. The whole process generally was done with remarkable speed and professionalism. I'd recommend them to anyone.
Agent replied · 22 November 2024
Many thanks for your comments, I appreciate the kindness shared. I hope you and your family settle in very quickly and will start calling the property “home” before long. Please do feel free to reach out if I can ever help at all in the future. Kind Regards, Jamie
5/5
Trustpilot10 years dealing with high end real…
10 years dealing with high end real estate agency KFcompany is expensive in my opinion but you get for what you pay, mean : serious and dedicated team excellent follow-up on maintenance and report on the tenant flat conditiontruly watching that rentals are made on time and if not immediately proceed to the necessary to recover unpsid rent
Agent replied · 22 November 2024
Thank you very much for your glowing review! Please let me know if there is anything else I can help you with.Kind regards,Ehteshaam
1/5
TrustpilotNever again
We bought the house, but will not be dealing with Knight Frank Dulwich ever again. They are 100 percent on the sellers side and in fact created such a hostile environment that we almost pulled out of the sale. Sales tactics from the estate agent felt wholly unprofessional and personal.
Agent replied · 22 November 2024
Dear Rosanne, I was shocked and saddened to read your review today. We always strive to provide the best possible customer experience for our buyers, as well as our sellers. I would welcome the opportunity to discuss the issue you raised in more detail and to try and find out what has gone wrong. Please do contact me by phone or email.Kind regards,Camilla 0203 8159 422
5/5
TrustpilotExcellent service from Kasia Jobda
I received excellent service from Knight Frank's Kasia Jobda. Kasia proved an extraordinarily brilliant negotiator in renewing the tenancy of my flat. She engaged closely, personally, and enthusiastically with my case, fully understood its dynamics and context, and, with her negotiating acumen, achieved an excellent rate for our flat, far exceeding my expectations. Her attitude and energy gave a new dimension to the relationship between estate agent and landlord, hugely enhancing my experience of Knight Frank. Kasia also completed the renewal paperwork in zero time. Finally, she was courteous and answered my emails instantly. She is an invaluable and efficient negotiator and a delight to work with.
Agent replied · 22 November 2024
Thank you for your kind words, Athena It was a pleasure assisting you and do not hesitate to contact me. Kasia
5/5
TrustpilotJosh Ward‑Brickett Takes care of our…
Josh Ward‑Brickett Takes care of our interface with the landlord and he has been very helpful listening to each and every concern (and there were two months last year where lots of things happened all together) and addressing each and every one of them so that resolutions were found. Very happy with Josh and with the knight Frank service
Agent replied · 22 November 2024
Thank you Nadia for your valuable feedback. It has been great to be there for you each step of the way, we will continue to do so. Best wishes, Josh
5/5
GoogleCould not be happier with the service we had from Knight Frank in Esher. The team there, led by Adam, did not have an easy job navigating a turbulent time in the property market - but we bought and sold successfully through KF. Highly professional and motivated, we trusted their guidance all the way through and are now happy in our new home. Thanks so much!!!
Agent replied · 25 October 2024
Our pleasure Jo, glad we got you on the move and thank you for trusting us with it. Enjoy your new home. All the best, Adam and the Knight Frank Esher team.
5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Agent replied · 22 November 2024
Thank you for your kind review, we will continue to work with you. Anik
5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Agent replied · 22 November 2024
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
5/5
TrustpilotGood property manager
Anastasia has been supportive of my requests whenever I needed.
Agent replied · 22 November 2024
Dear Arjan. Thank you very much for the feedback. This was always a pleasure working with you.Anastasiia
5/5
TrustpilotEmma Soanes is warm and kind
Emma Soanes is warm and kind. Loving her service.
Agent replied · 22 November 2024
Thank you for your review and lovely words! It has been a pleasure managing your apartment and I wish you all the best with your new property manager. Many thanks, Emma Soanes
5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Agent replied · 22 November 2024
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
5/5
GoogleThe first time we met the team from Knight Frank Esher we knew they were the agent we wanted - so personable and not at all pushy. Alex, Matt and Tim were all charming and obviously very professional. Tim, who dealt with our sale, was so pleasant and optimistic, helpful, kept us informed and gave good advice - his easy, enthusiastic approach was great. Would, without hesitation, highly recommend Knight Frank of Esher and thank you Tim, you were terrific. Linda Aitken
5/5
TrustpilotWendy Gilchrist was incredibly helpful…
Wendy Gilchrist was incredibly helpful and efficient in contract renewal
Agent replied · 22 November 2024
Nadia, it was a pleasure to help and delighted you are so happy in your home! Wendy
5/5
TrustpilotLouna Del Barrio was wonderful
Louna Del Barrio was wonderful Many thanks
Agent replied · 22 November 2024
Thank you Mohammed for your really kind review. Louna
5/5
TrustpilotBought new house and sold old house…
Bought new house and sold old house with Helen at Knight frank. the process was smoother than what I'd been told of estate agents and Helen was very helpful throughout and patient when our solicitors dragged their heels.
5/5
TrustpilotOscar was awesome 🤩
Agent replied · 22 November 2024
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
5/5
TrustpilotWe have been really pleased with our dealings with Knight Frank
We have been really pleased with our dealings with Beth at Knight Frank. She is very responsive, has a great attention to detail and it is clear she is working very hard on behalf of both tenant and landlord to make everyone happy. Very professional and very easy to deal with. Highly recommend.
Agent replied · 22 November 2024
Hi Samantha, thank you so much for your kind words. It has been delightful working with You, I am so pleased we were able to find you a lovely home. Best of luck with the packing these next few weeks! Best, Beth
5/5
TrustpilotRobin Macdonald from Knight Frank
Robin Macdonald from Knight Frank has made the whole maintenance and upkeep of our property in Wapping/Shadwell an easy, stress-free process. He's always available one email away, with very helpful responses, and always quick to action. He's a great ambassador to the company!
Agent replied · 25 December 2024
Many thanks for your kind review Nico! It has been an absolute pleasure to assist you so far and look forward to continue working with you for the duration of your time at Sovereign Court.Best,Robin
1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Agent replied · 22 November 2024
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
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