Knight Frank Esher Sales reviews

★★★★★ 5/5

Trustpilot

Would recommend

Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.

Harry · 3 September 2026

★★★★★ 5/5

Trustpilot

The professionalism and attitude of the team

The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.

Mr · 12 March 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

★★★★★ 5/5

Trustpilot

Blaire Shekleton agent Review at Knight Frank

I recently booked viewing for a property to buy in E14 and the agent named Blaire Shekleton is an excellent guy. He was responsive to the queries, transparent on pricing and ensured all the requirements are clearly explained. Showed 7 flats in 2 and half hrs in one day with good detailed explanation of property. Well managed through out all the viewings with great smile on his face.

Damayanthi · 18 January 2026

★★★★★ 5/5

Google

I had the pleasure of working with Jamie Vass, and cannot recommend his services highly enough. Throughout what turned out to be a rather drawn-out process due to delays with the tenants’ house sale, he communicated clearly and thoroughly at every stage, ensuring I was always kept up to date. He consistently went above and beyond to support all parties involved, handling each hiccup with professionalism and a proactive approach that gave me complete confidence. It is rare to find someone so dedicated to their work, and I genuinely believe his efforts warrant recognition, in fact, I would say a pay rise is thoroughly deserved! I would not hesitate to recommend Jamie Vass to friends, family, or anyone seeking to rent a property. His commitment and attention to detail made the entire experience far smoother than it otherwise might have been.

Joe · 20 September 2025

★★★★★ 5/5

Trustpilot

Iftina, an excellent property manager

Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had

Benat · 11 September 2026

★★★★★ 5/5

Trustpilot

Renting property through Knight Frank

Recently experienced the professional services of Knight Frank to source and move into a property in South Kensington. Could not have been happier with the service provided by KF from the initial introduction and viewing through the offer, completion and contract finalisation process. Our primary contact Owen Merriman was outstanding, never missed a beat. Always available and responsive , knowledgeable and efficient, he was pleasure to deal with from start to finish.

Sebastian · 16 October 2025

★★★★★ 5/5

Google

The team at Knight Frank managed the rental of my house and did a fantastic job. Jamie and Beth, supported by Harri were all brilliant - trustworthy, professional and proactive. Their approach sets them apart from their competitors and I would try them to anyone looking to rent out their property. Additionally, Daniel, who manages the property once rented was also brilliant and a significant cut above property managers from other agents in the area

Ash · 4 September 2025

★★★★★ 5/5

Trustpilot

Great experience with Luke Bull

Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!

Marcela · 20 November 2025

★★★★★ 5/5

Trustpilot

Truly exceptional service

I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.

Amanda · 13 March 2026

★★★★★ 5/5

Google

I have been working with Tina Stres recently and she has consistently impressed me. Tina is always friendly, professional, and well informed on all properties we have viewed. If I happen to have a question she doesn't immediately have the answer to, she quickly looks into it and follows up with me. I highly recommend Ms. Stres.

Nicole · 19 October 2025

★★★★★ 5/5

Trustpilot

Lely Lupi from Knight Frank Property…

Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.

Gina · 15 October 2025

★★★★★ 5/5

Trustpilot

Highly professional and personal service

Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.

Martin · 15 September 2026

★★★★★ 5/5

Trustpilot

Selling in a tight market

Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale

Iain · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent professional staff

We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.

Jonathan · 11 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.

Masud · 3 December 2024

★★★★★ 5/5

Trustpilot

Lety Lupi is an excellent adviser

Lety Lupi is an excellent adviser, very responsive, thorough and considerate.

From · 10 September 2026

★★★★★ 5/5

Trustpilot

Morten has been excellent throughout…

Morten has been excellent throughout the process. I would recommend him highly

Dr · 2 September 2026

★★★★★ 3/5

Trustpilot

I've had a mixed experience with Knight…

I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.

Raphaella · 28 November 2024

★★★★★ 5/5

Trustpilot

Great experience with Adam & Victoria

A huge thank you to Adam and Victoria for their help in selling my late uncle's house in East Molesey. They were incredibly supportive, trustworthy, and professional from start to finish. They made a difficult time much easier to manage. Highly recommended.

Richard · 20 January 2026

★★★★★ 1/5

Trustpilot

Terrible Experience with Sales Agent from Virginia Water branch

In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!

Guillermo · 24 November 2024

★★★★★ 5/5

Trustpilot

Rental contract renewal

Rental contract renewal. Vinoath Selvakumar has been very professional and helpful in ensuring the process run smoothly. He was very proactive in driving the renewal process forward. At all times he was polite and informative.

Tina · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Liam and Charlie

Excellent service from Liam, Charlie and the team at Knight Frank. 99% of asking price received in 12 days with ongoing support throughout the selling and legal process. Knight Frank were the only agents to see the value that we believed the house had and not only did they see it, they achieved it too. If we had gone with other agents we would have walked away from more than £100k. Thanks Liam and Charlie for the excellent support!

Andrew · 1 December 2024