Knight Frank Esher Sales reviews in Elmbridge

★★★★★ 5/5

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Knight Frank Property Management Review

We have been staying at isle of dogs in a property managed by Knight Frank. Right from viewing till now, we had an amazing experience. From all our previous experiences, Knight Frank stands the best. Firstly, we find a place peaceful if the property manager responds to your needs and acts swiftly. Knight Frank property managers initially Tom Rolka and currently, Henry Nwokejiobi have been always very quick to respond to queries and needs. Recently, when he had faced issue with the kitchen hob, Henry responded quickly on it and arranged for contractors - which is really appreciative. He has been always available over call and did do a great job in managing the property. I am overall very much satisfied with the committment of Knight Frank property management and planing my next investment with Knight Frank soon.

Lokeshwar · 3 May 2024

★★★★★ 5/5

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Amazing Staff

Alice Finch Noyes and Harriet Gore were outstanding. We needed to rent a property with very specific requirements and a tight turnaround, and they both went above and beyond. They were incredibly attentive, responsive, and supportive throughout the process. I highly recommend working with Knight Frank, whether for personal or business needs.

Mary · 20 November 2024

★★★★★ 5/5

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Daniel is our property manager and has…

Daniel is our property manager and has been really helpful and patient with us. His support has played a big part in our settling into our new, happy home.

Kieran · 26 June 2024

★★★★★ 5/5

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Beth Tighe was simply exceptional in…

Beth Tighe was simply exceptional in picking up a request to return some mail to us, at VERY short notice today. Incredible response time, professional and delightful. THANK YOU!!

Craig · 26 June 2024

★★★★★ 5/5

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Exceptional Service

We recently had the pleasure of working with James Szalay as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. James did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the amenities, such as the gym and the surrounding neighbourhood. He was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor. Thank you, James, for your exceptional service!

AP · 29 April 2024

★★★★★ 1/5

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if I could give a 0 here I would

if I could give a 0 here I would! I have contacted Somerset office every day now for the last week with regard to second viewing at property in Ilminster. Sadly no-one has responded to emails or phone calls and voicemails left over a week now. Was advised by Millie that two Rebecca's have now "left" the local office, and Luke (who is advertised as the agent handling the property) is no longer handling matters. Then advised that an agent called Simon would call (last Wed) to follow up but as yet (now Saturday) still no call. I feel sorry for the owners of Seamills in Illminster who must be feeling somewhat bereft by now.

Jan · 27 April 2024

★★★★★ 5/5

Google

We have just completed on a house sold by Knight Frank. Adam was incredibly proactive in ensuring that the purchase proceeded despite various legal delays. At one point he went to collect some papers and drove them to the solicitor himself to speed things up. Adam and the team are thoroughly professional and very easy to work with.PositiveResponsiveness, Quality, Professionalism

Julia · 26 October 2021

★★★★★ 5/5

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Efficient service and follow-up

I had only two weeks to find a new flat to rent. On Tuesday 19th March, Millie Finch showed me one. I immediately made an offer which was accepted. She and her colleague Omar Villaverde followed up efficiently. I moved in on Thursday 28th March. Catrin Baker managed the inventory stage meticulously. After I moved in there were a couple of problems, which she addressed immediately. I can definitely see the value in renting via a well-known firm such as Knight Frank, rather than dealing directly with a private landlord.

John · 23 April 2024

★★★★★ 5/5

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Very helpful

Ehteshaam was very efficient and helpful, as are the other staff members at Knight Frank accounts, in expediting a request from me. Thank you. Yours sincerely,Wan Aziz

Aziz · 22 July 2024

★★★★★ 5/5

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Very responsive and supportive!

Really responsive and very supportive team. Timi was a great help and fun and engaging to work with. We found a wonderful flat with his and their help!

Katharina · 3 July 2024

★★★★★ 5/5

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We've been renting with Frank Knight…

We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.

Marzena · 13 February 2023

★★★★★ 5/5

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I am very happy with Knight Frank’ service.…

I am very happy with Knight Frank’s service. All of their team members are very professional, responsive and helpful. Thanks to Josh and his team - always provides the best service and advice!

Miss · 28 March 2024

★★★★★ 5/5

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Patient and professional

Thanks to Knight Frank for their help in finding us a new flat. Special thanks to Louna for all her efforts, without whom the move probably wouldn't have happened!

Robin · 12 June 2024

★★★★★ 5/5

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Charlotte has been fantastic during the…

Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.

Antony · 17 April 2024

★★★★★ 5/5

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Mr Josh Ward-Brickett is very…

Mr Josh Ward-Brickett is very professional and helpful. He has been providing top standard of service to both leaseholder and tenant.Truly happy and satisfy of having Josh as my RM/agent from Knight Frank.

Benny · 28 March 2024

★★★★★ 1/5

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Terrible experience with my lettings

I rented out my flat with Knight Frank in 2023, I chose them because of their reputation in the market and the person I met was really experienced and professional.However, everything went downhill after I signed the contract. It turns out that despite the name and reputation they have, the team I worked with had little or no experience, unprofessional, and astonishingly careless. I will definitely never work with them again and also have told all my friends to stay away from them.1. the lettings agent made a mistake by adding the car parking space in the contract after I explicitly flagged in my email that the rental price excludes the car parking space. This caused frustration to the tenants and myself. KF eventually resolved it but it was a nightmare.2. Before I listed my property, I disclosed that I had cats in my flat so there was no way to avoid some animal hair despite the property was professionally cleaned. However, after the tenants moved in, KF told that the tenants were allergic to cat hair and asked me to remove all my living room furniture. Obviously I refused to do that and told them that they didn't do their job property by checking with the tenants. In the end, I still had to pay c.£1k to clean the sofas/carpets again!3. At the end of the tenancy agreement, I have discovered that the rug in my living was gone missing. I raised this with KF and asked for a compensation from the deposits made by the tenants, again, KF denied there was a rug and told me to reconsider. If I decided to proceed with the deduction, the tenants may dispute this and they would charge me another £180 to manage the dispute, basically implying that I should forget about it. I was again really frustrated by the fact that they denied everything and tried to push away any responsibilities they had. I sent the property manager an email where I specially discussed that rug with them. Not until then they silently admitted their mistake and told me they would investigate. After 2 months, they informed that nothing can be traced and they can compensate me £90 due to wear and tear. At this point, I just wanted to end everything with them and accepted their "fair" offering.

Furniturebuyer · 13 April 2024

★★★★★ 5/5

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Very happy with KF

We are renting 2 flats where Knight Frank acts as the management company - Rosi Thorn is brilliant - efficient and friendly. Very happy she is the point of contact for us

Carolyn · 11 April 2024

★★★★★ 1/5

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Terrible Experience with Tenancy Ending

The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.

Ali · 11 April 2024

★★★★★ 1/5

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Poor service and unfair charges

Dear Landlords,Please be aware that Knight Frank took letting fee in advance for whole period of letting from first letting payment. And if tenant terminated contract because of unacceptable Knight Frank property management - KF have not going to return you letting fee which they took in advance.I got a lot of troubles with KF property management myselfNot responding emails, ignoring requests, delay and really unacceptable quotes.For example I got 5 different property manages during one tenancy (during last 18 mounts)For ex 2 If you requested to attend local contractor who been at the property during last visit - you request means nothing for your property manager, KF will ask another property manager company to come, and you would receive outstanding quote, and if you not agree with quote you still have to pay £150 for visit even if you ask for another contractor … Ex 3 Leaking radiator - delays for 2 mounts and another contractor done nothing but you still have to pay for visits (even if your property manager confirmed that u would not)….And many many more….And If your tenant moved out and KF refunded from tenants deposit charge for one extra day - KF charged their own management fee from Landlord not for one extra day but for whole month period - Why? I asked why but my property manager did not give me answer…Some kind cowboy charges - one day rent from tenant AND one month fee from Landlord….Is its fair enough? For poor property management??I m not sure….

Sergey · 11 April 2024

★★★★★ 5/5

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Summer has been amazing

Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!

Milly · 9 February 2024

★★★★★ 5/5

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Very Impressive Service from Knight Frank

We were very impressed by Knight Frank’s follow through on our purchase. So often, estate agents can cast you adrift once the offer has been accepted. The opposite happened with our purchase. Florence Biss helped hugely with moving the sale to exchange, liaising with our sellers and keeping us up to date with what was needed and how things were progressing. She provided an absolutely first class service and made what is so often a highly stressful situation really quite bearable.

Mr · 8 April 2024

★★★★★ 5/5

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Top tier team

I have worked with Charlotte Maclean for many years now and she has been very professional and responsive in all my interactions with her throughout the years. I have also had a very positive experience with Caroline Phillips. I would highly recommend the Knight Frank Belgravia team!

Daphne · 31 March 2023

★★★★★ 5/5

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Georgia and her team recently sold our…

Georgia and her team recently sold our house in Dulwich. They are lovely to work with, very professional and motivated to sell your and also supportive on the inevitable bumps along the way.

Antonia · 17 March 2024

★★★★★ 5/5

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Rachel and the team at Knight Frank are…

Rachel and the team at Knight Frank are always quick to reply to queries and offer a good all round service. As a landlord, I feel reassured to have them manage my flat.

C · 16 March 2024