Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional property management service from Henry Nwokejiobi of Knight Frank
I have been using Knight Frank's property management services for my apartments for years.Mr. Henry Nwokejiobi became my property manager a few months ago. Henry didn’t let me down. He is very helpful and responsive. For every task he has, he followed up closely and reported to me in a timely manner. I can feel his professionalism from his performance, which makes me feel that I am very lucky to have Henry as my property manager.
Josephine · 6 September 2024
Agent replied · 22 November 2024
Dear Josephine,Thank you so much for your kind words. I will endeavour to make sure I continue to give a high level of customer service to you as a Knight Frank Client, without fail. Thank you once again.All the best,Henry
★★★★★ 5/5
TrustpilotProfessional and patient support from Nick Warren
Nick Warren has been extremely helpful throughout what was a very long process of buying our flat. We have finally crossed the finish line, and are very grateful for the patience and professionalism that was shown.
MW · 16 April 2024
Agent replied · 22 November 2024
Thank you Mary, its been a pleasure in assisting with your purchase, it's been a journey but I’m glad we got there in the end. Thank you for your kind words, Nick.
★★★★★ 5/5
GoogleBrilliant service from Jamie in the lettings team. At 36 weeks pregnant and having been gazumped on our onward house purchase, we needed to move quickly - and Jamie delivered! He kept us updated every day and we were into a rental a couple of weeks later. Wouldn't hesitate to recommend.
Sophie · 1 August 2025
Agent replied · 22 August 2025
Thank you Sophie for your lovely review. Wishing you all the best with your new arrival.
Let me know if there is anything else I can do.
Jamie
★★★★★ 5/5
TrustpilotThe colleagues at Knight Frank were very helpful
The colleagues at Knight Frank were incredibly helpful with facilitating our lease renewal. Incredibly responsive, efficient, - Debbie was particularly helpful with this process. Many thanks Debbie for all of your help.
Da · 13 July 2024
Agent replied · 22 November 2024
Thank you for very much for taking the time to write a review - it was a pleasure dealing with you.
★★★★★ 5/5
TrustpilotAnastasiia Shatalova has been managing…
Anastasiia Shatalova has been managing our portfolio of properties. She is always polite professional and proactive. She endeavoured to get the best solutions in terms of quality and price. Very happy with the service she provided.
Farid · 9 April 2024
Agent replied · 22 November 2024
Dear Farid,Thank you for your kind words. This was a huge pleasure for me to work on all your properties. I wish your business growth and prosperity. Hope for a chance to work together again one day.Anastasiia
★★★★★ 5/5
TrustpilotMy experiences with Henry Nwokejiobi…
My experiences with Henry Nwokejiobi has been great. He has always been responsive and friendly, I have no complaints. I think he is an asset to Knight Frank.
MJ · 29 August 2024
Agent replied · 22 November 2024
Thank you very much Mr Lee, for your kind words. I hope I continue to deliver high-quality customer service and that I am able to fulfil, all that is required of me. Thank you once again. Henry
★★★★★ 5/5
TrustpilotWalid has offered excellent end to end…
Walid has offered excellent end to end service and support from seeking a property to settling in. Very professional, responsive and willing to go the extra mile. Thank you Walid for a great experience!
Jo · 15 May 2024
Agent replied · 22 November 2024
Dear Jo,Very appreciative of your kind words, and thankful we worked together so well to secure a swift turnaround for Ian.I hope to work together once more,Walid
★★★★★ 5/5
TrustpilotI enjoyed talking with Scott via email
I enjoyed talking with Scott via email, and I found him very helpful and co-operative. My communication was only through emails, he usually responds to emails very quickly with a proper solutions to my concerns. He seems quite supportive and positive in the favor of Tenants when dealing with landlord. It might be good to consider giving more authorities to Scott when he is dealing with landlords regarding apartment's facilities in a favor of Tenant; for instance to renovate or change them in particular when the tenant is about to renew the contract and expects some sense of co-operation from landlord. Thanks you very much Scott.
Hanieh · 19 June 2024
Agent replied · 22 November 2024
Thank you Hanieh for your kind words. It has been my absolute pleasure. Best wishes,Scott
★★★★★ 5/5
TrustpilotFantastic Service
We have reported a couple of issues and Daniel, our property manager, made sure that they were sorted out in a prompt and professional manner. Thank you Daniel for a great experience.
Stella · 19 June 2024
Agent replied · 22 November 2024
Hi Stella, Thank you for your review and kind words. I look forward to working with you in future and providing excellent service for you.Kind regards,Daniel.
★★★★★ 5/5
TrustpilotHighly recommend!
Beth Tighe is very professional. She communicated my needs and gave great advises throughout the whole rental search process. She’s definitely an asset to the company and industry. Highly recommended!
Sharon · 22 July 2024
Agent replied · 22 November 2024
Thank you for your kind review, Sharon. Best of luck with everything, and I’m sure we will continue to cross paths in the years to come. Best, Beth
★★★★★ 5/5
TrustpilotMichelle Henry
Michelle Henry has been absolutely brilliant in sorting out the numerous "snagging issues" in my new home.Ever since i moved in last December, she has dealt with each and every problem as it arose, with speed, efficiency and great humour.All the best in your new role MichellePeter
Peter · 11 July 2023
Agent replied · 22 November 2024
Dear Peter, thank you so much for your kind words. It has been a pleasure to have helped you over the past few months. I wish you many happy years in your home. Kind regardsMichelle
★★★★★ 5/5
TrustpilotHelen of Stowe on the Wold
Helen of Stowe on the Wold, was absolutely fantastic. Always on the ball. She returned calls, and was constantly on it. She is a compassionate and patient person. The two ladies who did the viewings were very good too. All three came out before the house went on the market to get to know the property. I have already recommended her to friends. Use them to sell your property, they are marvellous!
Clare · 18 October 2024
Agent replied · 22 November 2024
Thank you very much for your kind review. It was a pleasure working with you towards your sale. I know it was not straightforward at times, but I very much appreciated your patience and proactiveness. Please let me know if I can ever help again in the future, and I wish you all the best in your new home. Best wishesHelen
★★★★★ 5/5
TrustpilotThe contract renew went smoothly and…
The contract renew went smoothly and I'm very happy with the service provided, many thanks to Dan from Renewals team!
向梅 · 16 December 2024
Agent replied · 25 December 2024
Thank you for this lovely feedback; it was a pleasure assisting.Kind regards,Dan
★★★★★ 5/5
TrustpilotGreat Experience with Vinnie from Renewals
Vinnie from Renewals was extremely helpful for us in establishing a seamless experience when we decided to renew our contract.
Menzies · 16 December 2024
Agent replied · 25 December 2024
Dear Menzies,Thank you for the lovely review.It has been a pleasure to assist you in your renewal of your tenancy.All the best.Kind regards,Vinnie
★★★★★ 5/5
Trustpilotgood experience with client accountant
I'm writing this review to thank Ehteshaam Ahmed (Assistant Client Accountant) for his diligent work to help me deal with rent arrears. He was very patient, efficient and thoughtful. It was great to have him by my side.
陶媛慧 · 6 February 2024
Agent replied · 22 November 2024
Thank you for your thoughtful review! It was a pleasure assisting you with your rent arrears. If you ever require further assistance or have any questions in the future, don't hesitate to reach out.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotI was very satisfied with the…
I was very satisfied with the cooperation with Jamie.The work was coordinated, clear and well-founded. All issues were resolved correctly, clearly, without delay. The realtor, Jamie, turned out to be a person who is really in his place (according to the position he holds): professional, correct, skillful in negotiations, quick to respond, well oriented in the market situation and legal aspects of the deal, very pleasant. I am very grateful to your agency and, of course, I will recommend you to my friends and acquaintances.
Mariia · 29 May 2024
Agent replied · 22 November 2024
Thank you Mariia for your kind review. It has been a pleasure assisting you. Please do let me know if i can be of any further assistance. Jamie
★★★★★ 5/5
TrustpilotJason Nwimo has been attentive and…
Jason Nwimo has been attentive and careful in managing my property and quick to address all my concerns in an efficient and respectful manner . Have only good things to say about my experience with him
Zahra · 12 March 2024
Agent replied · 22 November 2024
Hi Zahra Thank you for your review Was a pleasure managing your property, best of luck with everything!Warm RegardsJason
★★★★★ 5/5
TrustpilotAisha Ahmed
Aisha Ahmed is a diligent & effective property manager and works hard to develop good relationships with tenants and clients alike.
Andrew · 26 November 2024
Agent replied · 22 November 2024
Hi Andrew, thank you so much for your kind review. It has been a pleasure to work with you. If ever needed, I will be here to help. Kind regards,Sarah
★★★★★ 5/5
TrustpilotLexi was an amazing real estate agent…
Lexi was an amazing real estate agent and I was very understanding of situation. I really appreciate her patience when looking for a property!
Taima · 10 October 2024
Agent replied · 22 November 2024
Hi Taima,Thank you so much for your lovely review! It was a pleasure working with you, and I’m thrilled that you’ve found the right property. If you ever need assistance in the future, please don’t hesitate to reach out, I’d be more than happy to help again!Best wishes,Lexi
★★★★★ 5/5
TrustpilotGemma has been fabulous from first…
Gemma has been fabulous from first contact through to completion. Friendly and professional throughout and has made the purchase hassle free.
Nigel · 23 November 2024
Agent replied · 22 November 2024
Thank you Nigel for your lovely review, it was a pleasure working with you.Best wishes,Gemma
★★★★★ 5/5
TrustpilotExceptional Service and Expertise from Jamie-Leigh!
I recently had the pleasure of working with Jamie-Leigh in my search for a new home, and I highly recommend her services! From our initial meeting, Jamie-Leigh demonstrated a deep understanding of the real estate market and an intuitive grasp of my needs as a client.She was incredibly responsive and always available to answer my questions, no matter how small. Each property she showed me was carefully selected to meet my criteria, which saved me a great deal of time and effort. Jamie-Leigh’s attention to detail and her exceptional knowledge of the market trends and neighborhood specifics were incredibly helpful and reassuring.What really sets Jamie-Leigh apart is her dedication to her clients. She went above and beyond to ensure that I felt confident and informed throughout the entire process.If you are looking for a real estate agent who combines professionalism with a personal touch, look no further than Jamie-Leigh. She will not only meet your expectations but exceed them. Thank you, Jamie-Leigh! Rating: ★★★★★
Customer · 25 May 2024
Agent replied · 22 November 2024
Thanks so much for your kind review, its been a pleasure to work with you too.I look forward to finding your clients their dream home and look forward to working together in the future.All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
★★★★★ 5/5
GoogleWe have let our property now 2x with Knight Frank and they are amazing! Especially Jamie & Harrie who have been amazing to work with, always super responsive and helpful. I look forward to working with them more in the future.
Nahide
Nahide · 26 October 2023
Agent replied · 25 October 2024
Hi Nahide,
It has been a pleasure working with you too, thank you for your review. We look forward to many more years working with you.
Best,
Harrie and Jamie
★★★★★ 5/5
TrustpilotLexi is very responsive and comes…
Lexi is very responsive and comes across as caring when she interacted with me during my search. Big thanks to her.
Vladimir · 20 November 2024
Agent replied · 22 November 2024
Hi Vladimir, Thank you so much for your kind words. It was a pleasure to work alongside you, and I’d be delighted to assist again in the future!Best wishes,Lexi
★★★★★ 5/5
TrustpilotHouse Purchase through Knight Frank…
Melissa and Anna at Knight Frank - Harrogate were so helpful with my house purchase. Very prompt and patient in dealing with my queries. Melissa was always on time to meet us for viewings.
L · 12 April 2024
Agent replied · 22 November 2024
It was our pleasure Laurie, we hope you and the family will be very happy in your new home in Yorkshire.
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