Trusted Agent profile · Elmbridge
★★★★★
1,503 reviews across 2 platforms
47 High Street, Esher, KT10 9RL, Elmbridge, KT10 9RL
Part of Knight Frank, see every office.
Knight Frank's office in Elmbridge, at 47 High Street, is rated 4.9 out of 5 across 1,503 reviews on two platforms, including 111 Google reviews rated 4.8.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte has been amazing and has…
Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!
Thank you so much for your kind words. It has been a please working with you. Please don’t hesitate to contact me should you require anything further.Kind regards Charlotte 020 7483 8338
5/5
TrustpilotTimely and Thoughtful Service
We worked with Charlotte Mackintosh over the 2 years of our tenancy and she was very responsive and nice to work with. Our flat had a number of issues and she was able to help us navigate them in a timely manner.
Thank you for your kind review. It is a pleasure working with you. Charlotte
5/5
TrustpilotWalid is a an asset on a rental journey
I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.
Dear Sue,Thank you for your kind words. I am pleased that I was able to play a small part in ensuring your move went as planned. Best,Walid
5/5
TrustpilotBrigette from renewals
Mr. Brigette Bulan is very sincere and enthusiastic. He is the most reliable partner who always prepares the best solution for his clients and achieves it successfully. I would like to thank him for all his excellent support and recommend him to everyone.
Dear AmyThank you for your kind words. It was a pleasure assisting with the renewal of your lease.Kind regardsBrigette
5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch. All the best, James Ackerley, James Godley and the rest of the Knight Frank Guildford team
5/5
TrustpilotWriting regarding Allan McSween who was…
Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.
Thank you so much Donna for your kind words. It was really lovely and a pleasure working with you, and I’m extremely elated with the outcome of the deposit dispute. If you ever need our services again, please do not hesitate to get in touch with us. Kind regards, Allan
5/5
TrustpilotOutstanding performance from Knight Frank
This is my third or fourth time reviewing Knight Frank and every time I repeat that the exceptional work of the team has made the rental of my property hassle free . I would like to thank Regvita Burdiniene for her outstanding management of our property .
Thank you for your kind words, it really does mean a lot to receive such great feedback. It was my pleasure looking after your property.Kind regards,Regvita
5/5
TrustpilotDear Nadine and Lizzie,
Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber
Thank you so much for the kind words Amber. It was a pleasure working with you and your family and we hope you’ll be very happy in your new apartment! Lizzie and Nadine
5/5
TrustpilotProfessional, friendly, non-pressurised service from KF
We have recently purchased a flat through Dan Cowling in the Chelsea office of Knight Frank. Dan was a friendly, calming presence throughout the transaction, never pressurising us to make decisions, and providing helpful, patient and professional advice. He was a very effective communicator between us and the vendors, which proved invaluable. We are very grateful, and highly recommend Dan and KF.
5/5
TrustpilotSo happy with Sophie
I had a very smooth and satisfied experience with all processes that Sophie has delivered. She is very positive and patient when I met an unexpected situation and found the solution through her profession. She is good at liaising with landlord and other managing companies, instructing me through stages, checking property and fitting in my move in date. She is also very communicative and detailed, I really appreciate her work to make my renting experience a happy one.
Thank you for your kind words, really pleased you had a great experience and looking forward to welcoming you into your new home next year. Sophie
5/5
TrustpilotInés Santos was a wonderful agent who…
Inés Santos was a wonderful agent who helped us find a lovely flat. Unlike many other agents she was great, not pushy at all, very supportive and informative. I’m very impressed with the professionalism and quality of service at Knight Frank, it’s at another level!
Hi Steph, it was a great pleasure assisting you in securing the flat, I hope you and Nick are loving it! All the best, Ines
5/5
TrustpilotI had a fantastic experience renting a…
I had a fantastic experience renting a new apartment with Louna. They were professional, responsive, and truly dedicated to finding the perfect place for me.Louna understood my needs and preferences, showing me several options until we found the ideal apartment. Their knowledge and attention to detail made the process smooth and stress-free.I highly recommend Louna to anyone looking for a new home. Thank you for helping me find my perfect apartment!
5/5
TrustpilotGreat all round service, a second time
I have used the Knight Frank team in Bath (Francesca Leighton Scott, assisted by Steve Dean and Phoebe and Florence) on the sale of my village cottage. It is my second time working with this team and the service has been every bit as good as previously, tailored for the different style of property and type of buyer. As previously, the essence of the property was well understood by Fran and Steve, brilliantly captured in photos and text, and conveyed successfully to the market. Great communication and strategising throughout, culminating in a sale at the asking price. Who could ask for more? Highly recommended.
Thanks Tim, it was great working with you on this one and I am absolutely delighted that despite the rollercoaster ride we got there in the end. Kindest regards, Fran, Steve, Phoebe, Mel and the Bath Knight Frank team.
5/5
TrustpilotWell done Jade!
Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.
Dear SF,I’m delighted that you’ve had such a positive experience subsequent to instructing us. I look forward to working together with you both again in the future.Best wishes,Jade & the Knight Frank Kensington team!
1/5
TrustpilotExtremely Disappointed Tenant Experience, Avoid Renting with Knight Frank
I am a tenant in one of Knight Frank’s Hampstead properties, and my experience has been nothing short of a disaster. For over a month, I have been living without a functional bathroom sink, a leaking shower that causes water to pour into the living room below, and a massive hole in the living/dining room ceiling.Despite numerous polite and professional attempts to contact Knight Frank, my concerns have been repeatedly ignored. These are uninhabitable living conditions, made even more unacceptable considering the substantial rent I pay for this property.This is not an isolated incident. Over the summer, Knight Frank left me with persistent leaks for over two months and the same unresolved hole in the ceiling for more than a month. Now, with the holiday season around the corner, there is no progress in sight. Hosting friends and family was one of the main reasons I chose this flat, but I have been unable to have anyone over for more than three months this year. I am now facing the prospect of spending Christmas alone, ashamed of the state of my home.Knight Frank has shown zero accountability. I have not been offered any compensation for this ongoing ordeal. When the water was completely turned off, they didn’t even provide temporary accommodation or alternatives. I was left to brush my teeth and wash up in café bathrooms, an utterly unacceptable situation for any tenant.This is a serious warning to anyone considering renting with Knight Frank. Their lack of professionalism, responsiveness, and basic human decency has turned what should be a comfortable home into a source of constant stress and frustration.Bianca Matei
Dear Bianca,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Dear Jessica, Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy. Kind regards, Catrin
5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
5/5
TrustpilotMister Andrew Twagira was the best…
Mister Andrew Twagira was the best agent i coudl've get, helpful, easy to talk with and quick, he was able to give me a great experience and image of Knight Frank, which i recommend 100%.
5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
5/5
TrustpilotExcellent work
Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.
5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
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