Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJosh Ward-Brickett has been an absolute…
Josh Ward-Brickett has been an absolute Godsend. Even the smallest problems are always dealt with efficiently and professionally and always with a sense of humour. It's a shame that Josh wasn't dealing with my account sooner but, "Thank you Josh, I really do appreciate all your help".......All the best,Peter
Peter · 28 March 2024
Agent replied · 22 November 2024
Thank you Peter. I am glad to be able to offer the help and support needed in a timely manner. I look forward to continuing to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotInterested, efficient and extremely supportive
On the initial visit Tom was genuinely interested in the property and asked very relevant questions to flush out any issues which could affect the sale, from septic tank to boundaries and drains. Since then the support from Fiona has been outstanding - she has become a friend in very stressful circumstances as well as being an efficient and effective partner who was ahead of the game and ensured that everything ran smoothly. I am truly grateful.
JS · 11 June 2024
★★★★★ 5/5
TrustpilotIt was my first time with Knight Frank…
It was my first time with Knight Frank and it was just amazing. Everything went very well and quick. I just can recommended to everyone (especially Ivanka and Lucy).As I said everything quick and smooth.
Vitaly · 22 November 2024
Agent replied · 25 December 2024
Dear Vitaly, Thank you so much for your kind words. We wish you all the very best in your new home and we are here if you need our help! Kind regards,Ivanka and Lucy
★★★★★ 5/5
TrustpilotJamie-Leigh from Knightfrank
I have been dealing with Jamie- Leigh from Knightfrank for a number of years now and I can honestly say she has been fantastic to deal with through out the process of the rental hence why I continue using Jamie-Leigh and her team in the future
Eamonn · 23 May 2024
Agent replied · 22 November 2024
Dear Eamonn,Thanks so much for your kind review and loyalty to Knight Frank.Its been a pleasure to work with you over the years and I look forward to helping you for many more.All the best,Jamie-Leigh HarveyHead of Super Prime Lettings
★★★★★ 5/5
TrustpilotHighly responsive property manager
KF is the property manager of the flat I rent. I had a blockage of my shower drain which needed urgent/same day fixing and KF had a plumber in the property within hours. Impeccable response and problem solved.
B · 18 March 2026
Agent replied · 20 March 2026
Thank you very much for the kind review Bernardo. It is an absolute pleasure working with you.
Kind regards
Charlotte
★★★★★ 5/5
GoogleWhen we were looking for rental accommodation under pressure Jamie Vass was extremely helpful and reactive to our needs.
Suzanne · 15 June 2025
Agent replied · 22 July 2025
Hi Suzanne,
Thank you so much for your kind words. It was a pleasure working with you on the renewal. Please don’t hesitate to contact me if you require any further assistance.
Jamie
★★★★★ 5/5
TrustpilotLouna Del Barrio was great she helped us during…
Louna was great she helped us during the process of moving in to our new apartment, she was so helpful always answering our questions and returning to our calls or inquiries as soon she gets them
Sarah · 3 November 2024
Agent replied · 22 November 2024
Dear Sarah,Thank you for your kind words. The pleasure was all mine. I hope you and your brother will have a fantastic time in the new apartment. Kind regards,Louna
★★★★★ 5/5
TrustpilotGoodman Fields Property Manager Review
My Property Manager and the team was responsive to my tenant's needs and took great care of my apartment unit in the last 5 years. In particular, I have to thank Ms. Toru Yoshioka for her strong execution abilities and attention to details.
Brenda · 10 July 2024
Agent replied · 22 November 2024
Hi BrendaThank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards,Toru
★★★★★ 5/5
TrustpilotExcellent Professinal Service
Knight Frank has been our Rental Management Agent for over 10 years and we have always received excellent professional service.In particular Josh Ward-Brickett from Management and Brigette Bulan from Renewals have been so helpful in assisting us in recent months.
Chen · 29 August 2024
Agent replied · 22 November 2024
Thank you Chen, we are very glad to continue to uphold the high standards you expect. Josh and Brigette
★★★★★ 5/5
TrustpilotShannon Adjei was so helpful through…
Shannon Adjei was so helpful through the process of the end of tenancy and the tenants deposit. It was good to have someone who knew the system and could guide me through a potentially tricky process.
Philippa · 30 October 2024
Agent replied · 22 November 2024
Thank you Phillipa for your kinds words. I’m glad I could make the process easier for you. If you need help again, don’t hesitate to reach out!Kind regards,Shannon
★★★★★ 5/5
TrustpilotAmazing help and support from Walid…
Amazing help and support from Walid Javadi in finding the right place for me and settling in. Walid was very professional, responsive, full of care and attention to detail - really like no other agent I have met before. Thank you Walid for your great job!
Ivan · 14 May 2024
Agent replied · 22 November 2024
Dear Ivan,It was thanks to your swift cooperation that we were able to close and ensure a smooth process for all parties involved. I hope very much that you will enjoy your new home, and look forward to us working together once more.Best, Walid
★★★★★ 5/5
TrustpilotI couldn't ask for better.
I want to draw attention to the immediate impact my new Property Manager Ruby Goddard has made. Upon taking over my account she had to sort through and relay a number of costly unresolved issues (not the best way to be introduced to a client). We worked together and within three days she clarified, negotiated and settled action to be taken - I couldn't ask for better. Thank you Ruby and also thanks to Heather Smith the Regional Property Manager for her ability to find and appoint good people.
David · 20 September 2020
Agent replied · 22 November 2024
Thank you for your kind words David. I’m glad I could be of help, and I look forward to continuing to work with you.Kind regards, Ruby
★★★★★ 5/5
TrustpilotSmooth experience with Knight Frank as a property manager
Knight Frank is a property manager at the flat I'm renting. My experience with them is nothing short of perfect. It was hassle-free to sign a contract. Now, our property manager Mo Govani is very responsive to our queries to ensure our issues are always resolved quickly.
Denis · 17 April 2024
Agent replied · 22 November 2024
Denis, thank you for your kind words. It is my pleasure assisting you with your property. Mo
★★★★★ 5/5
TrustpilotCustomer Oriented Service
A very customer oriented service and friendly staff. I highly recommend Knight Frank especially if you are living abroad and need to use a real estate agent for your property in UK. My property manager Jason Nwimo is very helpful and doing a great job for us. Well done Jason!
Hakan · 16 February 2024
Agent replied · 22 November 2024
Hi Hakan,Many thanks for your review here. I'm always happy to assist, please do not hesitate to contact us should you need anything else at all.Kind Regards, Jason
★★★★★ 5/5
GoogleBig thanks to Maisie from the KF Esher office who was the agent who helped us buy our new home. The whole process from the initial viewing, to the move-in date, was seamless and she even gave us some advice on local nurseries and was vacuuming the carpet on our move-in day. What a service!
Heidi · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind review. We hope you are enjoying your new home!
Best wishes,
Maisie
★★★★★ 5/5
TrustpilotKnight Frank Tower Bridge
Vinnie from Tower Bridge was a fantastic help for us finding a flat. He was knowledgeable about the properties, open and honest, and was able to provide a tour of all of the amenities in the building through the good relationships he clearly had there. Additionally, Vinnie was able to communicate with the landlord and efficiently achieve mutually agreeable terms for our tenancy period. I would recommend his services to others.
Alex · 6 May 2022
Agent replied · 22 November 2024
Dear Alex,It was an absolute pleasure to assist yourself and Jessica.I wish you all the best in your new home.Thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
Trustpilotthe new tenancy went well
the new tenancy went well. Also the leaving of the previous tenant.
Mail · 15 September 2026
Agent replied · 22 September 2026
Thank you so much for your thoughtful review! We're really happy to hear that everything went smoothly with both your new and previous tenancies. We truly appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 1/5
Trustpilot2 years of renting stress
Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so that others can form their own opinion.
Fair · 12 March 2026
Agent replied · 20 March 2026
We are really sorry to hear about your experience. We haven't been able to locate your details, but please do reach out to complaints@knightfrank.com so we can look into this for your further and work to resolve the issues. Thank you and please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotWould happily work with Beth Tighe again.
Have had a very efficient and well informed process with Beth Tighe since day one of viewing my property. It’s been clear and straight forward with a warm “welcome” kind of service which immediately puts you at ease during a very stressful time of moving homes. Would gladly put my trust in her again.
Johanna · 21 October 2025
Agent replied · 22 October 2025
Hi Johanna, thank you for your kind words ! It has been a delight working with you and I wish you many happy years in your new home. Best, Beth
★★★★★ 5/5
TrustpilotFlat search
I truly appreciated my experience with James Szalay. He has provided clear guidance, taken the time to address my queries and proactively updated me throughout the process. Highly recommend him to anyone in search of their next home!
Othmane · 11 March 2026
Agent replied · 20 March 2026
Thank you for the kind review, Othmane.
It’s been a pleasure helping you through the process, and thank you for being so efficient.
Please do let me know if there is anything else that I can help with at all.
Very best,
James
★★★★★ 5/5
TrustpilotKev was absolutely incredible
Kev was absolutely incredible. His responsiveness, knowledgeability and dedication are the best I have ever experienced. Cannot recommend him more highly, and after this experience, Knight Frank will be my first port of call for any future real estate searches. He was truly excellent,
Kris · 6 June 2024
Agent replied · 22 November 2024
Dear KrisThank you so much for your lovely review, you know where I am if you need me.Kev
★★★★★ 5/5
TrustpilotKev was a great agent
Kev was a great agent. Even though we didn't end up going with their properties he was timely, honest and not pushy. Very responsive and clear about what each property offered in benefits and drawbacks.
Kane · 1 November 2024
Agent replied · 22 November 2024
Thank you for the kind words! I'm glad to hear you felt well-informed and supported throughout the process, even if it didn’t lead to a match this time. It was a pleasure working with you, and if you ever find yourself looking again, I’d be more than happy to help. Best of luck with your next steps!
★★★★★ 5/5
TrustpilotLetting of property
I had an excellent experience with Knight Frank. I dealt with Vinnie Selvakumar - he was professional, understood my requirements, and was able to obtain a great outcome for the let of my apartment. I would thoroughly recommend him.
Reza · 29 August 2024
Agent replied · 22 November 2024
Dear Reza,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotBig thanks to the Wimbledon Village Lettings Team
A very big thank you to Laura and the lettings team in the Knight Frank Wimbledon Village office regarding the recent re-letting of our property. Always super professional and very pro-active. Great attention to detail and always on hand to provide valuable assistance with all regulatory requirements for landlords.
Susan · 21 February 2024
Agent replied · 22 November 2024
Thank you Susan for this lovely review. It is a pleasure working with you too and we are delighted to have achieved another great result for you and your husband. Looking forward to the next one! Laura
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