John D Wood & Co. Esher Sales reviews in Elmbridge

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 9 November 2024

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 2 November 2024

★★★★★ 5/5

Google

Recently leased a property from CHK, from day 1 Harry and the team were on hand to help and were super polite and professional.PositiveResponsiveness, Professionalism

Charley · 25 October 2021

★★★★★ 1/5

Trustpilot

Unprofessional and pushy

Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.

Sara · 3 April 2024

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

Claire and Harry made my moving experience so pleasant and easy. Thank you for being so polite and professional!

Lily · 25 October 2021

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

The team at the Esher office went far beyond the call of professional duty to secure our sale and purchase. They pulled out all the stops to secure a happy ending. Can't recommend them highly enough. Andrina particularly went the extra mile and was always reliable, friendly, helpful, and genuinely caring about her clients

Vivien · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 5/5

Google

We have been leasing off CHK for several years now, during this time they have always been professional, courteous and quick to resolve issues. Most importantly, they are great communicators, not only when we reach out but also to advise of any planned works or building issues. They have been a big factor in us continuing our lease and I would happily recommend them.

Chris · 25 October 2020

★★★★★ 5/5

Google

Very professional estate agent and real pleasure to deal with. Highly recommend.

Ben · 9 February 2025

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

I have let out my property with Gavin and his team for over four years now and have always found them exceptionally professional and a pleasure to deal with. They have continued to find me excellent tenants even when the market is tough. I would have no hesitation in recommending their services.

David · 26 October 2016

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Absolutely superb and highly professional service. My house move has been extremely easy, made possible by the wonderful Andrina. She has kept me informed every step of the way, made enquiries swiftly and come back with answers almost immediately. I cannot recommend highly enough :)

Karen · 25 October 2022

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Google

We have dealt with CHK on several occasions and their service was second to none. They listened to exactly what our criteria was and found us several houses to choose from. Lesley goes above and beyond to help her client and we can honestly say that they are the best and most reliable agency we have ever dealt with.

Moira · 26 October 2018

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022