Trusted Agent profile · Elmbridge
★★★★★
156 reviews across 2 platforms
53 High Street, Esher, KT10 9RQ, Elmbridge, KT10 9RQ
John D Wood & Co.'s office in Elmbridge, at 53 High Street, is rated 4.0 out of 5 across 156 reviews on two platforms, including 89 Google reviews rated 4.9.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased our house through John D Wood & Co. in Esher and wanted to say what a pleasant surprise it was to have an agent that was so helpful from the very start of the process right through to the completion. Whenever we had course to call the agent she was readily available and on the rare occasion she was unavailable the rest of the team always were on hand to help.We would definitely use them again in the future and have no hesitation in recommending them.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleA first class sale experience expertly managed from start to finish by Carole Powell at John D Wood & Co in Esher resulting in a very swift completion having achieved the asking price for our property.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free.
5/5
GoogleGreat service from claire !! We were kept informed every step of the way, we were able to move in one weeks time. Thank you for all your effortsPositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat Team of professionals, who go out of their way to ensure that both their tenants and landlord's are happy. Highly recommended!
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleCHK is great letting agency.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleWe recently sold our house with John D Wood with the help of Andrina and Carol. The service was professional and responsive. We would happily use them again.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleVery courteous , responsive, helpful and above all they listen! In a very tricky market we have worked together successfully to rent our property and would encourage others to try CHK.
Thank you Tom for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleI was impressed on carole from the professional company,she is kind,patient and capable and help me to find the right house in so short time.Really good service.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleWe have been renting with CHK in Esher for just over 10 years. Anne & Catherine have been outstanding throughout that time. Both have been professional, understanding and have on many occasions gone the extra mile to ease any issues we have had. Out of all the agents we visited in the area CHK were by far the better agent, we cannot recommend them enough.
5/5
GoogleI have been with CHK for a number of years. Lovely people, always cheerful and helpful. They have been efficient in finding great tenants and always handled change overs efficiently. Great team.
Thank you Angus for taking the time to leave us this 5 star review, it is always great to see that the team were to provide such fantastic service year after year. Kind Regards. Scott
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleI had a good experience with CHK, they were considerable and provided a good and professional service.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleThe CHK team have let our properties over many years with a first class friendly professional service and I wouldn't hesitate to recommend the company.
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleThe team in Esher are great and very responsive. I would recommend their services.
Thank you Sophie for taking the time to leave us this 5 star review and your wonderful recomendation! Kind regards, Scott
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Elmbridge office has 156 reviews across two platforms: 89 on Google, 67 on Trustpilot (across the whole business).
John D Wood & Co. Esher Sales is rated 4.0 out of 5 across all 156 reviews, and 4.9 out of 5 on Google from 89 reviews.
John D Wood & Co. Esher Sales, 53 High Street, Esher, KT10 9RQ, Elmbridge, KT10 9RQ.
