Jackson-Stops Weybridge reviews in Elmbridge

★★★★★ 5/5

Google

Wanted to say Amy is especially kind , she helped me with everything made it all so much easier , she was very cheeful , kind and pure , definately reccomend her and thank her for the help!

IDrag13 · 9 December 2025

★★★★★ 5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Scarlett at Jackson-Stops Weybridge. Scarlett was always cheery, polite and helpful, and showed me many options during my lettings search. I would use JS and Scarlett again in future searches and can happily recommend them

Chris · 22 October 2025

★★★★★ 5/5

Google

Bought our first home through Jackson Stops. Freddie our agent, was great to work with, lovely guy and really nice to talk to and work with. Would have preferred to give 4.5 stars if was an option because the first person to show us round the house we found quite dismissive and condescending and they also confused matter at the 11th hour RE dates - but overall experience was good and Freddie was great.

Adam · 24 September 2024

★★★★★ 5/5

Google

Justine Davies is a true professional, her expertise, communication skills, and dedication made my property search a breeze. She understood my needs, provided valuable guidance, and ensured a smooth transaction. I highly recommend Justine for her exceptional service and unwavering commitment. Thank you, Justine

Lauras · 24 September 2025

★★★★★ 5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

★★★★★ 5/5

Google

Whilst the purchase of our new home was frustrating due to probate delays and the sale of our property challenging due to exceptionally demanding buyers, Tim's support and customer service was exceptional, always staying on top of the case on both sides of our chain, promptly responding and chasing all enquiries. At times I think we all truly felt it wasn't going to happen, but Tim worked relentlessly to keep the deal together. Huge thanks to Tim, Sunny, Justine, Rosie, highly recommend Jackson Stops.

Sarah · 27 May 2024

★★★★★ 5/5

Google

Jack went above and beyond for us during our rental application. He was consistenly professional and friendly. We had some difficulty with regards to references and he worked with both the referencing agency and landlord to support us with this. With his help a lot of potential admin complications were taken care of in the background allowing us to focus on our move. We cannot thank him enough for his expertise and guidance. We highly recommend him and the team around him.

Rupert · 27 May 2024

★★★★★ 5/5

Google

Sebastian at Jackson Stops Weybridge has been amazing at helping find and secure a property to rent. Being a first time renter has been difficult, but his support and help have been outstanding and have made the process a lot easier to navigate. Everything was very clear and transparent from the beginning, any questions I had were answered promptly and the overall customer service was excellent. Every time I called to ask a question I was met with a friendly voice and lots of support. Highly recommend Jackson Stops Weybridge and massive thank you to Sebastian for all of his hard work!

Marcu · 9 August 2025

★★★★★ 5/5

Google

I have had the pleasure of dealing with Joe and Jack from the Jackson Stops team in Weybridge for some years , Recently I needed some assistance from the team and as always they we're professional and supportive in their approach to assisting me. I would recommend connecting with them if you are looking for a property in the Weybridge Area. Thank you Joe, Jack, Danielle and Eloisa for the great service.

Douglas · 3 October 2024

★★★★★ 5/5

Trustpilot

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

Carol · 7 May 2024

★★★★★ 5/5

Google

To the Incredible Jackson Stops team. Having been thrust into an extremely difficult situation, I found myself suddenly selling my property. John and his the entire team were incredible and Joe on the "Lettings side" was simply amazing....Talk about Customer Care?..Wow.. Off the scale! Tim, John, Justine and in particular Rosie were all fantastic to deal with - incredibly professional, very active, focussed and driven to find my buyer....All in 10 weeks. I cannot thank you all enough - True Superstars!!!

Robert · 27 April 2024

★★★★★ 5/5

Google

Jackson-Stops Weybridge provided me with such great support and service. All the Letting Consultants that helped me in my process, Danielle Rethman and Eloisa Williams were so helpful. They made sure I was informed on all steps of my process and made my complicated situation uncomplicated. There was also a really helpful guy that showed me around my new apartment, I think his name is Jack or Jake. Thank you all for everything.

Jo · 25 August 2024

★★★★★ 5/5

Google

Justine was great to work with! She handled everything on time and kept the process smooth from start to finish. We really appreciated her helpful advice and professionalism throughout the entire experience.

Konstantin · 9 December 2025

★★★★★ 5/5

Google

I have been working with Amy in the Lettings Team, to find a rental property. Although we did not actually proceed with a property through her, she was very attentive and helpful throughout! Highly recommend - thank you Amy! :)

Lorna · 24 September 2025

★★★★★ 1/5

Trustpilot

The Chester branch is an utter waste of…

The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!

Paul · 12 August 2026

★★★★★ 5/5

Trustpilot

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames

Mrs · 28 February 2024

★★★★★ 2/5

Google

Recently completed on our purchase via Jackson-Stops Weybridge. Found the whole process rather stressful, felt the agents and management within the agency to be very pushy and slightly elusive with answers to our questions regarding our sale. When things slowed down in the chain, through no fault of our own, they became rather threatening telling us the vendor would re-list the property, even though it had never been delisted throughout the whole process. Felt throughout the process, the agent Sunny was only interested in the interests of the vendor and not us as the actual people purchasing the property. They will hound you frequently for updates, rather than speaking to the Solicitors whose hands the entire Sale/Purchase tends to be in. Would avoid this agency in the future due to treatment received on this occasion.

1xpuk · 27 February 2024

★★★★★ 5/5

Google

Jacksons Weybridge's letting team led by Joe has been an absolute godsend for my rental with the sudden departure of the tenant. They explained my options and likely timescale for next steps. They found a new long term tenant only within a few days of the ad going live, which they predicted and this was very reassuring. Eloisa took full ownership of my property and always kept me up to date on anything I needed to know. She was very quick to respond whilst being thorough with anything I inquired. The entire experience has been great and it was refreshing to work with an agent who performs at this level. Thank you Eloisa, Joe and the lettings team:)

Mitsuo · 27 February 2024

★★★★★ 5/5

Trustpilot

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.

Debbie · 22 February 2024

★★★★★ 5/5

Google

Charlie Southall from Jackson-Stops Weybridge, was professional, friendly and understood my brief. The rental properties he showed me were close to what we were looking for, so no time wasting. I would definitely recommend Charlie when looking for a rental property.

KAY · 2 September 2025

★★★★★ 5/5

Google

Joe Hartnett valued my property in Weybridge and was super professional from the offset. I received multiple offers within the first week of marketing and out of all the properties I have rented, I would certainly say this was the smoothest transition. Whether you are an 'accidental' Landlord or a professional Landlord, I would not hesitate to recommend Joe and his team. Absolutely outstanding! Thank you.

George · 25 October 2024

★★★★★ 1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

★★★★★ 5/5

Trustpilot

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

Clare · 9 February 2024