Trusted Agent profile · Elmbridge
★★★★★
819 reviews across 3 platforms
37 Queens Road, Weybridge, KT13 9UQ, Elmbridge, KT13 9UQ
Jackson-Stops's office in Elmbridge, at 37 Queens Road, is rated 4.8 out of 5 across 819 reviews on three platforms, including 353 Google reviews rated 4.9.
353
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
463
Reviews on Trustpilot
Business-wide
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleAmazing rental experience. Veronika and her team have been cooperative, thouroughly professional and very accommodating. Really positive agency and highly recommended
Dear Abdullah, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleJackson-Stops Weybridge, in the very capable hands of Tim & Justine and ably supported by John & Sunny, did an excellent job of selling my rental property. The level of communication was outstanding, in particular with comprehensive feedback from viewings. They found me a good solid buyer and the team were of great assistance to me throughout the sale process. I have no hesitation in awarding a 5-star review.
Dear Yvonne, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Weybridge office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFantastic Service!
We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!
Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.
5/5
GoogleJackson Stops have been really efficient throughout our 4 year tenancy and Lesley has been really helpful and quick to assist us with any problems we had as well as being really friendly and professional. Thank you Lesley :-)
Dear Pip, Thank you for sharing your kind words about Lesley. Your comments are much appreciated by the Weybridge team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
5/5
GoogleAmazing service and pleasant to deal with
5/5
GoogleStaff are very well knowledge, professional, friendly and helpful. Shout-out to Danielle, Sebastien and Joe who made renting and checking in such a hassle free experience!
Dear Arnold, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
5/5
GoogleJackson-Stops were very helpful in helping me buy a property in Weybridge. They kept me updated and communicated very well. Everything from the first viewing to completion was very professional. Sunny Hassan looked after my case and was always good to talk to and amicable. Would highly recommend.
Dear Mohammad, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Weybridge office will be thrilled to read this. Kind regards, Katie
5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
5/5
GoogleI recently had a property viewing in the Weybridge area with Jackson-Stops, and I must commend their agent, Oscar. He provided exemplary assistance, demonstrating a high level of professionalism and attention to detail. Although we didn't proceed with the property, I was impressed with the overall handling of clients by both Oscar and the agency. Kudos to Jackson-Stops for their excellent service!
Dear Vishes Vijay, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Weybridge office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotAvoid like the plague !
We've just had an extremely unsatisfactory experience with this supposedly high end company. We invited the Northampton office to visit us with a view to marketing a high value rural property. After a very successful and pleasant visit we waited for our Marketing Appraisal , and we waited. The other 2 companies we invited to visit both responded with reports inside of a week. Now, precisely a month later we are still waiting on a report from JacksonStops! To add insult to injury, both my brother and I rang the gentlemen concerned and were assured our report was in progress. On my final call I was assured it would be me the next day by noon! I was assured he still wanted my custom and he was full of apologies for the delay. Yet still, we have no appraisal! This is not the way a professional company should treat a prospective client. Avoid the Northampton office, if not the whole company.
Dear Giles, we are so sorry to hear about your experience and we have asked Ian at the Northampton branch to reply to you personally.
5/5
TrustpilotGreat
Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.
Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI had a really good interaction with Scarlett Burns at Jackson’s Weybridge - she was friendly, professional and very helpful!
Dear Serena, Thank you for your kind comments regarding Scarlett and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
TrustpilotJackson-Stops in Bury St Edmunds
Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.
Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGeorge Hill, Jackson-Stops Truro
From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!
5/5
TrustpilotI can’t thank Jackson-Stops enough
I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!
Dear Sue, thank you for sharing this review, we are so sorry to hear of your loss. We are glad Paula was able to support you throughout the process. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExceptional Service
Toby, Guy and the team were excellent! They introduced buyers who exchanged contracts within 2 weeks from the first viewing. The sale was handled exceptionally well at every level. A great service, worth every penny.
Thank you for leaving such a complimentary review of the service you received from our Mid Sussex branch. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotWe bought a property through… Jackson-Stops Woburn
We bought a property through Jackson-Stops early in 2024. Anthony, Tracy and colleagues were instrumental in making the property buying process a very positive experience, and even when we had a few 'bumps in the road' nothing was too much trouble for the Jackson-Stops Team. We would wholeheartedly use Jackson-Stops if or when we are considering selling a property. Thank you.
Dear JM, we're delighted to hear about your positive experience with the team at Jackson-Stops Woburn, and that you would wholeheartedly recommend our services. With best wishes from everyone at Jackson-Stops.
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