Jones and Chapman Ellesmere Port reviews

★★★★★ 1/5

Trustpilot

We asked JCH to come out and value our…

We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.

Mr · 20 September 2023

★★★★★ 1/5

Google

I think I have never seen such terrible customer service in my life. Rude and useless. Wasted money and 4 months still looking for a house but I am skipping all properties in their portfolio .

Raffaele · 18 May 2024

★★★★★ 1/5

Trustpilot

Agent lied to get commission

I started the process of buying a property and was using Jones and Chapman as a Mortgage Broker. They charge a lot more than other people (£600 +£99 admin fee) but felt it was worthwhile as they were knowledgeable and it was my first time buying.

Laura · 21 March 2025

★★★★★ 1/5

Trustpilot

Left multiple messages on Rightmove…

Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.

Duncan · 4 October 2025

★★★★★ 5/5

Trustpilot

Jones and Chapman. Excellent Value for Money Polite Service.

I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.

Edward · 16 June 2024

★★★★★ 1/5

Google

Olivia McNally IS THE WORST PERSON TO DEAL WITH, SHE IS VERY RUDE, INEXPERIENCED AND DELAYS YOUR CASE INTENTIONALLY. SHE DELAYED MY ENQUIRY SINCE WEEKS AND END UP SAYING IT IS NOT STRAIGHTFORWARD. SHE HAS NO KNOWLEDGE AND ABSOLUTELY NO SKILLS TO DEAL WITH CUSTOMERS. STAY AWAY FROM THIS AGENCY AS YOU WILL BE VERY DISAPPOINTED

Haneef · 17 June 2022

★★★★★ 5/5

Trustpilot

Simon in Bebington branch

We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.

Vihanga · 23 April 2024

★★★★★ 1/5

Trustpilot

Avoid these timewasters!

Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review

Andy · 1 September 2022

★★★★★ 1/5

Trustpilot

Avoid jones and chapman at all costs

Avoid jones and chapman at all costs. I was accepted to rent a property for me and my 2 children. Went through all security and financial checks and was accepted. Had 3 move in dates delayed at last minute because of safety checks failed on property, then waiting for paperwork. Each time I was assured It will definitely be this date and had to cancel van, people that were helping me move and taking time off work to move. On the final day that I was assured I would get my keys. Packed up my whole house. Waiting to sign contract. No contact with them. Phoned them and they said unfortunately the landlord has pulled out because they are not happy you need a guarantor. I had already been passed 2 weeks previously with a guarantor. Was basically homeless with my 2 young children. Jones and chapman apologised and said let me assure you we won't deal with these people again, which is no concelation. 2 days later the house is back up to let with Jones and chapman. Absolutely unscrupulous, disgraceful estate agents. Still haven't got my holding deposit back aswell

Leigh · 18 August 2022

★★★★★ 1/5

Trustpilot

I can’t do offensive words but if I…

I can’t do offensive words but if I could I would. Jones & Chapman of Liscard, Wallasey, have put our experience of buying our first house a living nightmare. They are the biggest bunch of cowboys, feed you lies, use bullying tactics to take more of your money. The manager Helena has no interpersonal skills, is very demanding and ever so rude. If you are considering selling or buying your home please avoid! Save your money and go to Harper & Woods instead.

Jayne · 5 July 2022

★★★★★ 5/5

Google

The team in little Sutton were always there to help and very supportive. They have made the sale of my home very easy and stress free. I would definitely recommend them as an agent.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 25 August 2021

★★★★★ 5/5

Google

My experience viewing properties with Jones & Chapman has been very positive. Kate is extremely attentive and provides a great service.

Lewis · 17 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional incompetent Agents

I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.

Lee · 14 April 2022

★★★★★ 1/5

Trustpilot

I’d give no stars if I could

I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!

Lou · 26 March 2022

★★★★★ 1/5

Trustpilot

Disgusting and Dishonest service

Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.

Don't · 30 October 2021

★★★★★ 1/5

Trustpilot

I'm trying to buy a property in Liverpool

I'm trying to buy a property in Liverpool. I had agreed to meet a mortgage advisor with J&C but, having had three similar quotes, decided one more wasn't necessary. I didn't hear from J&C again despite calling and emailing about properties. I finally got a response. This was after a week of a few attempts to make contact. I was told the property I wanted to view had been sold already to a priority buyer - meaning someone who had met with the J&C mortgage advisor. I explained that I didn't need a mortgage. It became clear the mortgage advisor is considered a necessity if wanting to purchase through J&C. I have never been sent a property by J&C and have not managed to arrange a viewing with them. It's clearly a waste of my time (as a first time buyer with a mortgage in principle in place) to use this estate agent. I just want to buy a property from an estate agent and I don't need a mortgage. TL;DR J&C isn't interested in you as a buyer unless you see their mortgage advisor

Rachel · 24 September 2021

★★★★★ 1/5

Trustpilot

Avoid

Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.

Emily · 21 September 2021

★★★★★ 5/5

Google

Jones & Chapman Little Sutton, a thoroughly professional agency. The sales brochure with photos brought many viewers and I was kept informed at all times. All staff are friendly, with special thanks to Ben, Grace and Marie.

Rosy · 17 June 2020

★★★★★ 1/5

Trustpilot

I received poor service from west kirby office

Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses

Frenchy · 30 March 2021

★★★★★ 4/5

Trustpilot

Friendly service by the team

Friendly service by the team. Took a while to sell my property only because the buyer pulled out and had to find another buyer. Apart from that service was reasonable. They do have a solicitor they recommend. Home property lawyers. Who prices was very responsible. Has many direct emails with no extra charges which I was happy with as I did have a number of emails with selling my property the first time. So want to thank them too.

Customer · 4 April 2021

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity

Răzvan · 1 November 2022

★★★★★ 1/5

Trustpilot

Allerton Branch - Go elsewhere

I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism.

Kerry · 25 January 2025

★★★★★ 1/5

Trustpilot

I am writing this review as a potential Frustrated Purchaser

I am writing this review as a potential purchaser of a house on their site, the house was setup on a “modern auction”, which is short for “estate agent gets a lot of money and everyone else involved either gets less or pays more”. However my feedback is not based on that it’s about the complete lack of transparency of the purchase process or aspect of it.. The property sale page mentions it being sold under “modern auction” and refers to T&C.. and that where it ends with a reference, I searched the site there is no mention of “modern auction” anywhere about from the page where it’s, not what this means including..When the sale isWhat the terms of the sale areLegal pack availability (if any)The cost of the process...Nothing zip zero.. lack of transparency... just a bit but here is the kicker we were told twice VERBALLY only. That the fee was £6k... ( this is on a house with a “guide price of 63k ) no details on whether this was including or excluding VAT. However since it not written down anywhere on the site It could be a arbitrary figure.The “modern auction” is a rip off at the best of times and is under investigation by trading standards, due to lack of transparency. However Jones and Chapman if you are reading this please not there is a huge difference between lack of transparency, and no transparency with no supporting information available on you primary sales portal.

Simon · 29 July 2020

★★★★★ 5/5

Google

Out of several estate agents in the area my Mum chose to sell her house through Jones & Chapman based on reviews/recommendations. Outstanding service from the get go. Very professional, yet very friendly. Put my Mum at ease and made her feel very comfortable dealing with them. Sold my Mums house very quick, with everything explained clearly. Would highly recommend and wouldn't hesitate to use them again when needed. Only names I can remember are Ben and Grace (I think that's right), but all staff are very lovely. Thank you all for a great service! From Maureen and Katie x

Mary · 17 June 2020