Jones and Chapman Ellesmere Port reviews

★★★★★ 1/5

Trustpilot

Complete scammers and theives

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Rebecca · 10 November 2025

★★★★★ 1/5

Trustpilot

Very poor service from Allerton branch…

Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months Do not recommend -very difficult to get on phone hardly ever rang back. Did really very little for the fee. Use anyone esle !

Richard · 26 September 2025

★★★★★ 5/5

Google

I recently bought my first home through Jones & Chapman, and I honestly couldn’t speak more highly of them. Amy, who managed my purchase, was absolutely incredible, she went above and beyond to keep everything moving, especially when …

Caitlin · 16 November 2025

★★★★★ 1/5

Trustpilot

Woeful customer service

Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted. Spoke to the branch manager who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days. Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgage Branch Manager was that arrogant that he couldn’t even stomach an apology

Carl · 28 June 2023

★★★★★ 5/5

Google

Fantastic service from Steve, Will, Kate & the team at the Little Sutton office. Contacted them to value and sell my property. Fast and efficient from valuation to market and organised both photography and EPC assessment. The team ptovided regular updates and quick response to any queries I had. Secured not only 4 viewings within the first few days of the property being up but handled all viewings and agreed an offer above asking price by the following week. Thanks again to the team and would thoroughly recommend.

Steven · 18 May 2024

★★★★★ 1/5

Trustpilot

Absolutley extortionate

Absolutley extortionate. Over £3,000 in fees and the staff are of zero help. You get a "progression officer" who is always weeks behind and expects you to update them. Save your money! You do the work anyways. They just collect at the end.

Robert · 5 June 2026

★★★★★ 1/5

Trustpilot

Absolutely horrendous from the word Go.

Absolutely horrendous from the word Go. I am a tenant in Private Housing and have lived here 7 years (with numerous different estate agents along the way). Besides somewhat slow service from the previous Estate agents there has never been a problem when my Landlord switched. Now however they took over as Estate agents midway though December where I had already paid my rent to the previous Estate agents at the beginning of the month. They are demanding payment for December and also decided to increase the December rent (Which is illegal, go to Gov.uk and check rent increases, they must give you a month notice before a rent increase if you are on a rolling monthly contract) and now, having paid them January's rent they are claiming they cannot trace the payment, even though I have sent them numerous emails with proof from my bank statements. They now claim I am in arrears by 2 months at the higher rate... Absolute Cowboys. There should be a minus 5 star on trustpilot for jokers like this company. I am not going to pay 4 months rent for the 2 months I have paid for. They should be banned from trading completely.

Brian · 15 January 2023

★★★★★ 5/5

Trustpilot

The person whom dealt with the sale of…

The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..

Kenneth · 20 July 2026

★★★★★ 1/5

Trustpilot

The worst experience

The worst experience Have just bought a house and am absolutely appalled with the service received from Jones and Chapman Moreton & Greasby. Unprofessional, rude and miserable staff. Have had to take this complaint to a Solicitors because they just didn't care about the severity of the inconvenience caused on handover day. Would now never sell a house with them nor would I want to purchase one up for sale with them.

Chloe · 29 August 2025

★★★★★ 5/5

Trustpilot

Claire and the team at Little Sutton…

Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton

J · 28 April 2025

★★★★★ 5/5

Google

People in the little Sutton office were very friendly and very helpful. I would recommend them

Andrew · 16 March 2026

★★★★★ 5/5

Google

Very friendly agents with consistent, clear and concise correspondence throughout the whole process, would heartily recommend!

Jammie · 16 March 2026

★★★★★ 5/5

Google

Fabulous service from start to finish, very professional and very nice people as well highly recommended. Thank you, Claire, Abby and Ryan. Mike and Sandra

Mike · 18 December 2025

★★★★★ 5/5

Google

Amazing staff, Kate, Claire, Amy and Ryan. In the Ellesmere Port branch. Each of them are all friendly, welcoming, very professional, knowledgeable and approachable. Would highly recommend anyone to come and talk to this team. Brilliant all around service.

Dexter · 23 July 2025

★★★★★ 1/5

Trustpilot

Dissapointed

Just sold my house with Jones and Chapman. I would say the only person who was helpful was Carol from the Allerton Road branch .My experience with the sales progresser was not a good one , I was told off like a naughty school girl if I ever called up to ask for updates. I told them how I felt and that I am paying them for a service, that's when they got nicer as it was coming to the end and don't want a bad review. There is also a lady by the name of Karon, she was the one who hounded me to choose Jones & Chapman , once I agreed she told me I shouldn't be calling her for help and passed me on , said she was very busy, then vanished!. I am a nurse and I am very busy too. I will never use this estate agents again , nor recommend you to anyone. Thanks again to Carol for your help when I needed it. Maria.

Maria · 14 March 2022

★★★★★ 5/5

Google

Claire. Amy and Ryan what a fantastic team. They have all been so patient and encouraging every step of the way. I can't find words to praise them enough. Definitely would recommend them to family and friends

Susan · 13 July 2025

★★★★★ 1/5

Trustpilot

Very unprofessional!

Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!

Bella · 4 October 2021

★★★★★ 1/5

Trustpilot

I wish I could give less than one star

I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.

Abigail · 4 June 2025

★★★★★ 5/5

Google

I have recently bought a house through Jones and Chapman in Little Sutton. The company have been fantastic in keeping me up to date with new houses and always fit the viewings around me. Emily in particular has been incredible and will …

Emma · 16 April 2025

★★★★★ 1/5

Trustpilot

All bad reviews not surprised!

All bad reviews not surprised! I have had a frustrating experience with the lettings department in the Prenton branch due to poor communication and a lack of professionalism. Emails are frequently ignored or followed up, and important information is not forwarded as it should be. The team seems disorganized and unresponsive, failing to follow up on queries in a timely manner. The overall customer service has been lackluster, with little effort to keep tenants or landlords informed. A more proactive and efficient approach is desperately needed to improve the quality of service. Unfortunately, based on my experience I would not recommend dealing with this department. All rude staff aswel!

Daniel · 5 February 2025

★★★★★ 5/5

Google

I and Patience had an excellent experience with Ryan at Jones and Chapman. From our very first house viewing to finally getting our keys, everything was seamless. He was always ready to answer our questions, offering valuable advice and …

Eddie · 16 April 2025

★★★★★ 5/5

Google

Very happy , highly recommend.

Neli · 16 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience of dealing with Jones and Chapman, Heswall, their Area Manager and Head Office

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. Issues were as follows:- 2 occasions the house was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. 1 occasion it was left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit.J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager.The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We asked The Property Ombudsman to look at the case they stated:-I have supported the complaints that have been made and consider that the circumstances merit an award of compensation. My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants. I accept there were shortcomings in the service provided by J&C.J&C have acknowledged that the information initially provided by the branch caused confusion. As such J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status.In accordance with Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…….. J&C have further acknowledged that the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. J&C have acknowledged that their Internal Complaints Procedure had been breached because an initial review had not been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. A formal written outcome of the complaint had to be sent to the Complainants within fifteen working days of receipt of the original complaint. In accordance with Paragraph 14e..The Complainants did not receive a formal response to their initial complaint and as such were not informed of how they could escalate the matter. This significantly delayed the complaints process. All in all a terrible experience start to finish

Sandra · 8 March 2020

★★★★★ 5/5

Google

Very Professional service from Steve and his Staff. You will not be Disappointed Allways kept up to date with the sale of your Property .

Keith · 22 July 2023