Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an outstanding experience with Jones and Chapman and in particular, Clare, who truly went above and beyond for us.
From start to finish, Clare was incredibly helpful, responsive, and honest. She dealt with all of our queries quickly and always gave clear, thoughtful advice that made a real difference throughout the process. Selling a property can be stressful at the best of times, but we were also going through some very difficult and tragic life events during this period. Clare showed genuine care and understanding, and her support meant more to us than we can put into words.
She took so much of the stress off our shoulders and guided us through everything, making the entire process feel as smooth and manageable as possible. Nothing was ever too much trouble, and we always felt reassured knowing we were in such capable hands.
We cannot recommend Clare and her team highly enough, they are truly second to none.
Tanya · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had an outstanding experience with our team, especially Clare. We strive to provide exceptional service to our clients, and it means the world to us that we were able to make the selling process smoother for you during a difficult time. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe met Amy on our first viewing of the property we bought, Amy was there from start to finish through the whole process and nothing was a problem. We would highly recommend Amy to anyone who is thinking of buying or selling she was absolutely brilliant thanks again Nina & Paul
Paul · 25 November 2025
Agent replied · 25 December 2025
Thank you so much for your kind words, Nina and Paul! We are thrilled to hear about your positive experience with Amy. She truly goes above and beyond for her clients and we are so grateful to have her on our team. Thank you for choosing us and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe little Sutton team were wonderful and very helpful throughout my mortgage process. Ryan was very helpful and professional, he was very patient with all my plenty demands and very responsive to all my emails and calls. I will recommend this branch for all your mortgage needs👌 👍 ☺️ …
Esther · 26 October 2025
Agent replied · 25 December 2025
Thank you for your kind words! We are thrilled that our team, especially Ryan, was able to assist you with your mortgage needs. We pride ourselves on providing excellent customer service and it's great to hear that we met your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotFirstly i want to begin with how…
Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.
Miss · 30 October 2025
★★★★★ 5/5
TrustpilotShout out to Rebecca and Sue (prenton) x
Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx
Sara · 9 September 2025
★★★★★ 5/5
GoogleI had the pleasure of working with Amy and Ryan when buying my first home back in October 2025. They were helpful, friendly and explained the whole process to me and answered all my questions and concerns. I would highly recommend them as estate agents. I couldn’t have had a better experience whilst buying. Thank you so much :)
Niamh · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience working with Amy and Ryan. We strive to provide excellent service and we are so happy we could make your first home buying experience a great one. Thanks for recommending us as estate agents. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotExcellent service from the Greasby office.
Shaun gave me a fair appraisal of my property, not a flattering one. He was spot on as to how to present the property because it required considerable updating. He knew the sort of purchaser that the property would attract. His pricing advice was excellent. Meanwhile Kristy chased up solicitors who had gone to sleep on the conveyancing.
Paul · 23 September 2026
★★★★★ 1/5
TrustpilotIncompetent
It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.
MP · 2 July 2026
★★★★★ 5/5
GoogleNo issues at all, didn't wait long for availability for any viewings and were very efficient when it came to responding to emails and helping push solicitors along.
Amy, Ryan and Clare all helped make everything easier and a very positive experience overall.
Ben · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for the positive review! We strive to provide efficient and responsive services, and we are glad to hear that Amy, Ryan, and Clare helped make your experience a positive one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe whole team provide an excellent service, always happy to answer your queries in a timely manner & with a friendly approach. Ryan is an amazing shining star 😃 …
Jayne · 25 April 2025
Agent replied · 18 May 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPLEASE DON'T USE THEM. RUBBISH
PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.
Steve · 12 February 2026
★★★★★ 5/5
GoogleMy mortgage adviser: Catherine Hughes.
Catherine was extremly professional, helpful, clear and efficient. They helped …
Jamie · 16 September 2025
Agent replied · 25 December 2025
Thank you for your kind words and for choosing Catherine as your mortgage advisor. We take pride in our team's professionalism, efficiency, and helpfulness, and we're delighted to have made your remortgaging process seamless. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe can’t thank Catherine enough, she was so helpful always there when we needed her for anything. Can’t recommend enough, if you’re after a mortgage advisor I wouldn’t look anywhere else. Thanks for all your help.
Demi-Lee · 18 January 2025
Agent replied · 18 May 2025
Thank you Demi-Lee for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotJones & Chapman
Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied.
Pauline · 11 September 2026
★★★★★ 5/5
GoogleSo pleased to have taken advantage of the experience of Jones & Chapman for the sale of our home.
We decided to opt for them as they did such a good job over 20 years ago for us.
We were not disappointed, excellent team to deal with and appreciated professionalism.
Paul · 18 December 2025
Agent replied · 25 December 2025
"Thank you for trusting us again after 20 years for the sale of your home. We are happy to have exceeded your expectations with our excellent team and professionalism. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCatherine was terrific in guiding us through the mortgage application and getting us a good deal.
The most responsive and knowledgeable of all the people we dealt with during our house purchase. Recommend.
Dan · 19 November 2024
Agent replied · 10 November 2024
Many thanks Dan for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Little Sutton branch. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotWould not recommend for conveyancing (Little Sutton branch)
Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.
Mike · 16 June 2026
★★★★★ 1/5
TrustpilotCommunication was awful
Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.
Customer · 24 April 2026
★★★★★ 1/5
TrustpilotComplete scammers and theives
Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now
Rebecca · 10 November 2025
★★★★★ 5/5
GoogleI recently bought my first home through Jones & Chapman, and I honestly couldn’t speak more highly of them. Amy, who managed my purchase, was absolutely incredible, she went above and beyond to keep everything moving, especially when …
Caitlin · 16 November 2025
Agent replied · 25 December 2025
Thank you for your amazing review! We're thrilled to hear about your positive experience with Amy and our team at Jones & Chapman. We strive to provide exceptional customer service and we are so glad we could assist with your first home purchase. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic service from Steve, Will, Kate & the team at the Little Sutton office.
Contacted them to value and sell my property. Fast and efficient from valuation to market and organised both photography and EPC assessment. The team ptovided regular updates and quick response to any queries I had.
Secured not only 4 viewings within the first few days of the property being up but handled all viewings and agreed an offer above asking price by the following week.
Thanks again to the team and would thoroughly recommend.
Steven · 18 May 2024
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotVery poor service from Allerton branch…
Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months
Richard · 26 September 2025
★★★★★ 5/5
TrustpilotThe person whom dealt with the sale of…
The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..
Kenneth · 20 July 2026
★★★★★ 5/5
TrustpilotClaire and the team at Little Sutton…
Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton
J · 28 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
