Your Move Egham reviews

★★★★★ 5/5

Google

Georgia was very helpful during the whole process. She was always quick to reply to our emails and was great at answering our queries. Thank you😊 …

Illy · 20 March 2025

★★★★★ 5/5

Google

Georgia the lady is very helpful in general and fast responsive to emails requests unlike most of the other estate agent. Everything went so smoothly and I got my dreamed flat secured in days. Will 100% recommond Your Move Egham to othersPositiveResponsiveness, Quality, Professionalism

Jerry · 24 October 2021

★★★★★ 5/5

Google

Stuck with us through many a viewing, always giving a good level of detail and a great tour. Wasn't awkward or pushy and very quick to reply by email. Thank you Georgia!

Voleif · 20 March 2023

★★★★★ 5/5

Google

I was a tenant for 3 and a half years in a property managed by YourMove. I can't fault them, always responsive and got everything sorted for me whenever it was needed. Special thanks to Gabby and Della.PositiveResponsiveness, Professionalism

Jean-Pierre · 20 June 2022

★★★★★ 4/5

Google

Previously poor working relationship with this organisation in terms of communicating with the landlords of our property , no follow up, no information flow and no apparent genuine interest for our situation , for example 6 weeks wait to fix a broken toilet flush . So it was with trepidation I phoned to advise of a flooded kitchen.I spoke to Gabby ,and she conducted herself in such a way that it was the opposite of earlier interactions. Gabby was attentive,considerate and empathetic to the situations and said she would follow up, which she duly did. We have communicated by phone/email and so far Gabby has delivered on anything she has said she would do as well as effectively managing both our relationships with the contractors involved. Its a huge shift in attitude of Your Move and its approach to customers. Its very much welcome and I hope the professional approach role modelled by Gabby becomes the culture across the organisation. G Smith

Geoff · 19 November 2020

★★★★★ 5/5

Google

Very helpful service from Layla, both in person and over the phone!

Lily · 20 January 2026

★★★★★ 5/5

Google

I had a very positive experience using Your Move, and was really impressed by the communication and service of Layla.

John · 22 July 2026

★★★★★ 5/5

Google

Thank you to the Egham branch of Your Move. The team of staff are knowledgable, friendly and supportive. Trina in particular has been very helpful to me. The branch is great.

Verity · 21 July 2025

★★★★★ 5/5

Google

When I quickly signed up and asked them whether I can view the room today and they were able to accommodate me on the day I called. Less than 5 days of moving into my new apartment, I couldn't be any more happier. Thank you Ben! Customer service is extremely helpful and they are always able to answer all of my questions! Their availability is also quite good (you can walk in and they will be able to deal with you immediately) and there are no waiting lines. When I ask them if I can see the same room again they let me see it.

Yurie · 16 September 2020

★★★★★ 5/5

Google

Really quick and easy experience. Cameron was excellent in getting us in quickly and helping us secure the house we wanted. He really went above and beyond to sort out the house for us! I recommend 100%

Charlie · 30 July 2022

★★★★★ 5/5

Google

My experience of Your Move Egham has always been fantastic over the 2 years which I have used them to get student accommodation. Georgia, one of the estate agents working in Egham, has always went beyond what's necessary to ensure that everyone understands what we are signing etc and is always more than happy to answer any questions we have. Could not recommend higher...

Sam · 20 March 2024

★★★★★ 5/5

Google

It is not hard to find praise for Your Move and Gabby Casson. All the staff were professional, courteous and efficient. Furthermore all calls/emails were returned within 24 hours and my son and his fellow tenants were always kept fully informed of any inspections/viewings. Gabby was particularly helpful. While always acting in the best interest of her landlord, she made sure that she was available for the tenants. Speaking as someone who has had their own Estate Agency business, I am sure that Gabby will go far and is a credit to the company.

Susan · 20 July 2020

★★★★★ 5/5

Google

Georgia is very good and professional agent. I am so glad that she showed me this flat. I am also satisfied with communication with office staff. I am very satisfied with Landlord. Thank you very much.PositiveProfessionalism

Aleksandar · 28 August 2022

★★★★★ 5/5

Google

I highly recommend the team at Your Move. They have been very helpful and have a great knowledge of the area. Gabby has been extremely helpful and has gone out of her way on many occasions

Lisa · 30 July 2022

★★★★★ 5/5

Google

We have recently been dealing with Gabby at the Egham Branch of Your Move and have found her to be very friendly, professional and above all incredivly effective in managing the end of our tennancy at a rented property in the area. Moving home is usually a very stressful time, but through Gabby's hard work and assistance this has proved to be as smooth a transition as possible for us and we are very thankful for her help and support throughout the process. Gabby was always on hand to assist with any queries or problems and we feel very lucky to have had her as our agent.

NEIL · 25 March 2020

★★★★★ 5/5

Google

Your Move have been amazing in helping us find a student property for next year. Extremely helpful throughout the whole process and always quick to reply to emails with any questions we had. Overall a smooth and fantastic service!

Daniel · 20 March 2025

★★★★★ 5/5

Google

Layla @ Egham branch of your move was absolutely fantastic. Helped to make the move less stressful and made sure she was available to answer any questions and to assist wherever she could Well done & Thankyou Layla !

Debbie · 20 March 2025

★★★★★ 5/5

Google

I’ve moved in for almost 2 months and there were some serious maintenance issues I reported several times but no one followed up until Gabby took handle! Gabby is so helpful and truly keeps things in mind, all the problems are solved perfectly under her help! She followed up every process to make sure my requests are fulfilled. If every one working in Your Move or any other service industry has the same attitude like she has, all the customers will be satisfied as I am. Thank you Gabby:)

Y · 10 November 2019

★★★★★ 5/5

Google

When I quickly signed up and asked them whether I can view the room today and they were able to accommodate me on the day I called. Less than 5 days of moving into my new apartment, I couldn't be any more happier. Thank you Ben! Customer service is extremely helpful and they are always able to answer all of my questions! Their availability is also quite good (you can walk in and they will be able to deal with you immediately) and there are no waiting lines. When I ask them if I can see the same room again they let me see it.

Yurie · 4 October 2019

★★★★★ 1/5

Google

I am the mother of one of the students that used this service. I can not advise any body strongly enough not to use this agent. I concur with the rest of the reviews strongly about the staff with the added bonus of their lack of understanding of the service they are providing around certain legislation around renting out property It started off bad at the start of the academic year when we turned up after a nine hour journey to retrieve the keys in the opening hours they had posted on their web sight. Only to find they had closed. We had to find a hotel to stay in for two nights before my daughter and I could get into her house. Which was an extra cost we did not need or warrant. Their excuse staff shortages and that they had to sort out an emergency. Well we were an emergency as no one had thought to take a mobile so they could deal with enquiries trying to use their facility when they should have been their. Secondly we are trying to retrieve my daughter's deposit as we speak yes in September the tennancy ended at the beginning of July. Again numerous phone calls no response to my emails at all and three different stories as to the situation of the deposit. They did not even know it was being held in a secure deposit scheme. So if you are renting using this organisation this academic year. Be aware be very aware. So I rate this company minus unfortunately it does not go that far back

Karen · 30 July 2019

★★★★★ 5/5

Google

Great agency who helped my family and I find a great tenancy. Special thanks to Charlotte for being fantastic with her service and going over and beyond to help us. Really made the entire process easier and efficient. Big thank you to Charlotte once again!

Yusuf · 20 March 2024

★★★★★ 5/5

Google

What really made our experience was Charlotte, our agent. She's organised, professional and most importantly genuine. You could tell it wasn't about getting us to buy a house as quickly as possible she looked to find the house that was right for us which is in our view the most important quality of an agent that many will lack but she doesn't.

Fran · 23 January 2024

★★★★★ 1/5

Google

Awful. Over the years, I've been the landlord for 7 properties. Your Move has been a terrible experience for me and my multiple student tenants. They take days to respond to urgent phone calls and emails. Account queries, or when households have broken ovens/fridges etc, this is unacceptable. Of all the agents I deal with, Your Move have consistently been the worst. I only have 1 remaining property with them and am looking forward to moving elsewhere.

Daniel · 2 December 2022

★★★★★ 5/5

Google

Absolute amazing cooperation from Cameron, he was extremely helpful over the phone and understanding of our situation. He was able to liaise with the tenants and book us a last-minute viewing which ultimately resulted us loving and getting it in the span of 3 days! I have talked to countless agents these past few months and no one was as ready to get the job done except Cameron. As soon as we met him and expressed our interest, he was extremely proficient in providing all details and communicating our questions to the landlord. Would definitely recommend his help and advice, we are now extremely excited for our student home for next year! Thanks so much!

Maitri · 30 July 2022