Trusted Agent profile · Egham
★★★★★
206 reviews across 2 platforms
179 High Street, Egham, TW20 9EJ
Stirling Ackroyd's office in Egham, at 179 High Street, is rated 4.1 out of 5 across 206 reviews on two platforms, including 170 Google reviews rated 4.2.
Every review we hold for the Egham office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant service and kept me up to date with everything and answered all my questions Would definitely recommend them and use again if needed in the future and the girls in the office very pleasant and friendly Caroline and Gerard SteenkampPositiveResponsiveness, Professionalism
Hi Caroline, thank you for taking the time to leave feedback and for your fab 5* - Claire
1/5
FacebookThey just want your money. I spend 1400 just to find out the property they were selling had a issue and its been taken off from market few times and they are still trying to sell. �
Sorry to hear of your frustrations please get in touch by email using help@stirlingackroyd.com so that we can address any outstanding issues you may have.
4/5
GoogleTara was excellent . She listened to what I needed and ended up showing me a house that I am nor in the process of buying. She has always been helpful and friendly. Joy
5/5
GoogleGood service from a keen efficient team who understand the business of property. Charlie is a real asset to the company and would definitely entrust her with more properties when we can acquire them.
1/5
GoogleHorrible. I can only assume they pay people to say nice things about them on here because no-one I know has ever had a decent, never mind positive experience with them. As for me, I rented from them and they charged an outrageous admin fee of £600 to do...nothing? When quizzed on it, they pointed me to a list on their website explaining all the "services" included in the admin fee, all of which were either 2 minute jobs like transferring funds to the landlord, or things they plainly didn't do at all. Took four months and repeated prodding to even get them to respond to my written complaint about the fees. Currently taking it up with the Property Ombudsman because they refuse to refund any of it, despite clearly not having provided me with anything near £600 worth of services.
5/5
GoogleTownsend have been so friendly and organised helping me and my five housemates secure our tenancy for our upcoming student house. It’s not been easy organising six people but they’ve always kept on top of it and we’re ready to move in next week! Thanks guys :)
Hi Katie, thank you for taking the time to leave Townends such an awesome 5 star review! We are thrilled you are so pleased with the service provided by our Egham team. Wishing you all the very best in your new home and a wonderful summer, Amber
1/5
GoogleWorst estate agents ever. They have no time for students - if you report a problem it won’t be fixed for at least a month. And when they do come to fix a problem they don’t inform you the correct date and will walk in whenever they want. Also they charge you a ridiculous amount of fees before entering a property, which they’re meant to use for assisting you when you need help. From the amount of help we’ve received in our property, they should be paying us to move in. Absolute joke of an estate agents and will never use them again after uni
1/5
GoogleOne of the worse maintenance team townends have. They can’t work out of hours because we are lazy. Even you don’t have electricity at your property they don’t care. We love our sleep. Unacceptable service level for tenants. Poor communication , do not answer phone calls.
Hi Kamran, Thank you for your feedback. I am sorry on this occasion we have not met your expectations. l understand that any outstanding issues have been attended too and would like to assure you that we have an out of hours support team ready to offer any assistance when our tenants are faced with an emergency. Amber
5/5
GoogleElle Lawrence has been really helpful in helping me find the perfect place for me and my partner to move into. She had a lot of knowledge and was very professional.
1/5
GoogleExpensive, ignorant, unhelpful. after £700 in fees they even charged me £2 for paying by debit card. The worst experience ever. If the above wasn't enough, they have opened a British Gas account in my name without telling me, because they make commission from British Gas. Also they have given access to my property to maintenance people - for indeed an issue i have raised - but without telling me that someone is coming. Their electrician gained access with his own key while i was in the property.
5/5
GoogleAs a first time buyer im a little clueless, and after trying several local estate agents i havent really learnt much. But after a visit to Townends Egham this afternoon and being looked after by some very friendly and helpful staff, i believe i have a bit more of an idea as to what i should do with regards to buying my first property. Woud highly recommend this estate agent to anyone looking to enter the market for the first time and especially this particular branch. 10/10
5/5
GoogleVery helpful. I have never rented before and I have to say I was extremely stressed about the whole thing. The lettings team are lovely and very informative about what I needed to get and do after I had found the property I wanted to rent. I would recommend. For someone who has not rented before it is such a relief to find a team to so willing to guide you through the process and make it easy for you. Thank you!!
1/5
FacebookHorrendous service from Sterling Ackroyd today emergency reported at this morning nothing reported on and numerous phone calls and still no no call back or service engineers out to fix the problem.
Hi, please get in touch and we will be happy to give you an update, alternatively please email help@stirlingackroyd.com giving your address and we will get in touch with you. Many thanks
5/5
GoogleA special thank you to Charlie-Rose for her kind assistance and support with regards to a recent liaison with my tenant. So efficient and professional. She smiles through the phone.
5/5
GoogleI needed to sell my house and quick! I found Tara very helpful and went through all my options. I was kept up to date throughout the process. Some previous estate agents I’ve dealt with you either don’t hear from them for weeks, or several times a week with pointless updates. Tara gave me clear and valuable updates on the quick sale I needed and was delighted with the service I received in all from the team.
5/5
GoogleAs an overseas landlord, I am extremely pleased with the service we have received from Townends so far. They have been very professional and helpful, and seem to look after both landlord and tenant well with a friendly approach.PositiveResponsiveness, Professionalism
Hi Joanne, Thank you for taking the time to leave a review- it means a lot! Please be assured your property is in safe hands and we remain available to you should you ever need our support. Wishing you every success and thank you for choosing Townend's as your Lettings Agent - Amber
5/5
GoogleReally great service! Especially thanks to agent Jasmine who was very helpful throughout the whole renting process!
Hi Dovydas, thank you for the fab 5* and lovely words for Jasmine. We wish you all the very best - Claire
4/5
GoogleI recently moved into an apartment and the Egham team was very helpful. Thank you to Raminder, and Jasmine.
1/5
FacebookWe rented this property. We have calling for 3 weeks. Wach maching is broken no return. Your laundry is wet this is their duty for for the fist time. We have encountered such a troublesome situation key the mailbox doesnot open the door is troubled the refrigerator freezes and air condination is not work everthink is very terrible.
1/5
FacebookMy account manager has left and I have been emailing for ONE MONTH for a reply on info on my property that your team has rented out. With NO REPLY. Can someone please reply and tell me where my landlord money is?
Good luck - It may be worth escalating your complaint, and speaking to the "customer experience" department. I hope you get the chance to change agency soon.
5/5
GoogleSuch a great service! They are very helpful and are lovely people, Jordan Brown made the process very stress free and quick!! Would defiantly recommend!
5/5
GoogleMy boyfriend and I had been registered with a number of agents looking to buy our first home, other agents would bombard me with phonecalls of properties completely different to what I told them I was looking for on numerous occasions, Tara on the other hand was amazing & listened so carefully to each of my requirements and never wasting my time. Would recommend using Townends Egham purely just to work with Tara.
5/5
GoogleStirling Ackroyd in Egham are excellent and I would highly recommend them. I found Mark, Harry and Ben to be very professional and most helpful.
1/5
GoogleAbsolutely unprofessional. Students - AVOID at all costs, you're better off finding another agency or private landlord in Egham. Take back their words, abrupt and refused to amend paperwork that had only been typed up (LATE) and not even yet sent out let alone signed because there was a football match on at 7pm so they're closing early (5pm when it states 6:30pm!?!). Will do anything to get out of work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's Egham office has 206 reviews across two platforms: 170 on Google, 36 on Facebook (across the whole business).
Stirling Ackroyd Egham is rated 4.1 out of 5 across all 206 reviews, and 4.2 out of 5 on Google from 170 reviews.
Stirling Ackroyd Egham, 179 High Street, Egham, TW20 9EJ.
