Stirling Ackroyd Egham reviews

★★★★★ 1/5

Google

Dealing with Stirling Ackroyd was a let down. What's promised on the phone doesn't match what's emailed, causing unnecessary confusion. Their agents lack basic courtesy and professionalism, resorting to arrogance instead. Beware of their underhanded tactics to inflate prices. My advice: steer clear of Stirling Ackroyd to spare yourself the headache.

E · 26 February 2024

★★★★★ 5/5

Google

Thank you so much to Charlie-Rose for making our first rental property experience so fantastic! By far the most knowledgeable agent in town ensuring us as landlords are completely compliant - some things which other agents didn’t even know about!! keeping us informed of the entire process from start at marketing right through to finding our ideal tenant and placing them in the property. Thank again! Can’t recommend enough.

Sophie · 26 August 2018

★★★★★ 1/5

Google

Worst estate agents I've ever used. AVOID AT ALL COSTS. They are the slowest at getting anything done. Its take me 9 phone calls 4 emails after our agreed deductions and ive still not got my deposit back its been nearly a month, ill say again theres no issues with it other than them just sending the money!!! Its not just the deposit trying to sort anything out with the property was nearly impossible with endless circles of phoning them and they act like you havent spoke to them 6 times before to sort the same issue out.NegativeResponsiveness, Quality, Professionalism, Value

Mitchell · 25 August 2020

★★★★★ 5/5

Facebook

Had such a great experience with this company. Had no issues. Matt went above and beyond to help us, thank you Matt!

Neil · 29 April 2022

★★★★★ 1/5

Facebook

Awful experience. I would give 0/5 if I could. They emailed me multiple times about someone else's flat. I told them... 3 times with no response and no sign they were doing anything about this data breach. 4th time I get an email saying sorry but also moaning about me complaining. They emailed me! Also tried to jack the rent 550 a month in one go, attempted to book viewings with less than 24hrs notice. We had people turning up out of the blue, with no estate agent, buzzing up. The estate agent just said 'don't let them in, they are late'. all in all. terrible experience. just after money, nothing else mattered to them.

Christopher · 12 February 2024

★★★★★ 1/5

Google

Possibly some of the worst customer service I have ever received. We rented with them for two years and had countless problems over this time, involving incorrect figures on contracts, our property not being professionally cleaned and now trying to get our security deposits back! They are so unprofessional; throughout the two years I rented through them I only encountered one person who was helpful and professional. I’m really disappointed and would not recommend, you should not have to beg a company to return your money to you!

Daisy · 26 August 2019

★★★★★ 2/5

Google

I bought a house in Egham. They were the agents for the sellers. I felt a lot of pressure in making an offer for the property. When I submitted it (the process they use is quite cumbersome and complicated), I don't think this was communicated properly to the sellers, and I felt under a lot of pressure to increase it. When I found an alternative property, they came back on the same day telling me the seller accepted my offer... After the offer was accepted, their agent (Ben) was very insistent in getting information from me but he was not particularly responsive to my emails. I was only able to visit the property a second time. My requests for a third visit and for a photo of the front door (to change the lock) had all been ignored. On completion day, I had to collect the keys from the seller. The real estate agent contacted me only a week after completion. As a buyer, I wouldn't recommend this agency. But if you're interested in a property, it doesn't really matter who sells it. As a seller, I wouldn't rely on their services, unless they are significantly cheaper than their competitors.

Eugenio · 28 November 2023

★★★★★ 5/5

Google

We had an excellent experience selling our house in Egham with the Stirling Ackroyd Egham branch. All the staff we dealt with were helpful, prompt and resourceful dealing with all kinds of issues that came up during the process. No hesitation in strongly recommending their services.

Alan · 28 November 2023

★★★★★ 5/5

Google

Was looking at buying our first home for the value of about £240k. I was recommended Tara by my Uncle who had previously dealt with her. She was very helpful and couldn’t have done more to help us with the purchase of the new family home. They were all lovely whenever I spoke to anyone there. Thanks guys!

Benjamin · 26 August 2018

★★★★★ 5/5

Google

Having dealt with Tara for the last few months and more recently Matt I have been highly impressed with the customer service I have received. Both Tara and Matt have been a joy to deal with, they were knowledgeable and prompt in responding to any questions or concerns! Highly recommend team / company to deal with!

Matius · 26 August 2018

★★★★★ 5/5

Google

Due to circumstances changing I did not buy a house however after speaking with all of the local agents and viewing houses I can say the sales team at Townends was BY FAR the most on the ball and professional I will be back to buy from them 100% and would recommend them to anyone.

Gill · 26 August 2018

★★★★★ 1/5

Google

Very unprofessional in my experience multiple critical errors that have cost me time and money to the degree I would avoid in future.

Clarke · 26 September 2024

★★★★★ 5/5

Google

I want to express my sincere gratitude to the team at Stirling Ackroyd for their excellent work, From the very beginning, the attention we received was exceptional and the team went above and beyond to ensure we had a wonderful experience!

Sarah · 25 August 2023

★★★★★ 1/5

Google

all Estate agents are evil but these guys take the cake RHUL STUDENTS DO NOT RENT THROUGH THEM they are incompetent, rude and totally useless: lost payments, ignoring emails, getting passed around every member of staff, sending broken links in emails. NO CLUE WHAT THEY ARE DOINGNegativeResponsiveness, Professionalism

Hugh · 25 August 2022

★★★★★ 5/5

Google

Most people don't trust estate agents..... Me included! But Tara Melhuish from Egham Townends has been amazing!!!! She is efficient, friendly, supportive and above all trustworthy. I cannot thank her enough for all her help and going above and beyond to assist us with our purchase.

Taylor · 26 August 2018

★★★★★ 5/5

Google

Words can’t describe how good Elle Lawrance is, I regularly use Townends to buy sell and rent out properties and Elle acted quickly and efficiently to find me the perfect tenants. I recommend to any landlords who want an agent that actually works for you!

Karl · 26 August 2018

★★★★★ 1/5

Facebook

Appalling, disgusting and insulting service is what I have come to expect from Stirling Ackroyd. I have been a landlord with them managing my property for the last three years, and my experience has been terrible at every turn. Clowns, jokers, and scam artists are how I would characterise every person I’ve interfaced with during my time with them. Do yourself a favour, and stay away from this pathetic, low-life, work-shy joke of a company.

Nick · 21 October 2022

★★★★★ 5/5

Google

My experience with Ben and James have been so professional nd informative throughout. Although we didn't sadly buy through them no doubt we will be back in touch. Keep doing what you're doing guys! Great customer service!PositiveResponsiveness, Quality, Professionalism, Value

Jas · 27 October 2022

★★★★★ 5/5

Google

Great streamlined process for buying our home. Highly recommend.

Manveer · 19 October 2024

★★★★★ 5/5

Google

My experience with Ben and James have been so professional nd informative throughout. Although we didn't sadly buy through them no doubt we will be back in touch. Keep doing what you're doing guys! Great customer service!PositiveResponsiveness, Quality, Professionalism, Value

Jasmine · 25 August 2022

★★★★★ 5/5

Google

Great experience, property let within a week. Good communication with support when we needed it.

Pamela · 26 May 2024

★★★★★ 5/5

Google

We bought and sold through Sterling Ackroyd. Mark, Ben and the whole team were very professional throughout and we would highly recommend them.

Stephen · 28 November 2023

★★★★★ 5/5

Google

We had a fantastic experience working with Harry Barber. From start to finish, he was professional, reliable, and incredibly responsive. He understood our needs of a first home and provided excellent guidance throughout the entire process. … More

Nabilah · 13 October 2024

★★★★★ 1/5

Facebook

Very keen to take your money, no interest in adhering to the legally binding contract once the money is in their pocket. Poor communication would be a flattering description for the complete inability to communicate. Would avoid completely.

Jacob · 11 April 2022