1/5
GoogleTerrible experience, with an utterly unprofessional team. Ending the tenancy agreement with them was one of the bigger reliefs of my life. Never again with them.NegativeResponsiveness, Quality, Professionalism
Trusted Agent profile · Edinburgh
Sandstone UK Property Management Solutions Ltd Edinburgh reviews
★★★★★
545 reviews across 2 platforms
14 Coates Crescent, Edinburgh, EH3 7AF
Part of Sandstone UK Property Management Solutions Ltd, see every office.
Sandstone UK Property Management Solutions Ltd's office in Edinburgh, at 14 Coates Crescent, is rated 3.6 out of 5 across 545 reviews on two platforms, including 544 Google reviews rated 3.6.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience overall and very professional staff. I really appreciate the help of my Property Manager Peter Gregory and of the Branch Manager Lilian Napier, both always available to help with any question. I strongly recommend this agency
5/5
GoogleProfessional, helpful & there to support you every step of the way. Thanks for making things easy
5/5
GoogleSandstone UK were very helpful and straightforward in helping me to recently purchase a flat. Would recommend.
5/5
GoogleGrant property has been great! Especially my property manager Lily Galloway. They were extremely quick to fix any issues I had. They were especially helpful when I was a student moving into UK for the first time.
5/5
GoogleProfessional and efficient service, cant ask for more!
Agent replied · 11 June 2024
Hello Ryan, the team are delighted you enjoyed your experience as a valued customer of Grant Property. If you need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
5/5
GoogleI have had a fantastic experience with Grant Property Management so far. Our agent, Joshua Brooks, has been extremely efficient, transparent, and communicative. Each step of the tenancy application process was dealt with professionally. Thoroughly impressed
1/5
GoogleThey are like the cancer of the city.
Agent replied · 11 June 2024
Hello Jenny, I am Andrew Hutton and I head up Property Management at Grant Property. After some investigation we were unable to find any record of experience you may have had with Grant Property. I would very much welcome the opportunity to discuss this in more detail and endeavour to resolve why you feel the need to say this. Please contact me at Andrew.hutton@Grantproperty.com
5/5
Googlecant understand the other reviews. moved here for university in 2013 and went with gp for a flat. have had no issues at all. people happy to help and ensure that the flat is looked after for any accidental damage to equipment.
4/5
GoogleAlthough we had not had a great experience with Grant Property before, recently our brilliant new property manager Lily Galloway has made a big difference to our flat and to our lives as student renters.
1/5
GoogleExceptionally inept at responding to any issue.
Agent replied · 11 June 2024
Hello Mahdi, I am Andrew Hutton and I head up Property Management at Grant Property. I would welcome the opportunity to discuss your experience in more detail and endeavour to resolve it. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management.
4/5
GoogleExcellent staff. Easy, fast and efficient service.
Agent replied · 11 June 2024
Hello Marvin, thank you for taking the time to post this review. Our team pride themselves in the service we provide and your feedback is appreciated. It's easy to contact me on Andrew.hutton@Grantproperty.com if you wish to discuss anything further.
5/5
GoogleGrant property have made the transition of moving home and finding a home extremely seamless , more specifically Joshua Brooks whom is very efficient , informative and extremely helpful, would recommend grant property to all
5/5
GoogleGrant Property were great as letting agents over the last 4 years. Helpful and efficient,they were always very prompt in actioning anything that we needed done and we found them all professional and very approachable.
1/5
GoogleDo not rent with Grant Property at any cost. They can change their name, but not their abhorrent business practices.
5/5
GoogleMatts service was 10/10 from start to finish.
4/5
GoogleWe had a few problems with the flat at the start of our lease but then the staff were available, kind and did their possible to solve the problems as quickly as possible!
5/5
GoogleI have received great service in finding my third apartment in Edinburgh. Thanks to the great professional team of Grant properties this took me less than 3 days.
1/5
GoogleDeserves a zero star. Avoid at all cost. Feedback sums up anyway.NegativeResponsiveness, Quality, Professionalism, Value
3/5
GoogleHelpful, but slow. All in all a positive experience, just took some time to get things done. Very professional and friendly staff always wanting to help you out however possible.
1/5
Google"We are not responsible for what our agent said" and the illegal "reservation fee"s + lack of interest in their customers sums up my experience with Grant Property
5/5
GoogleVery good experience with grant and our property manager Lily. Very quck responses and great communication. Would recommend to all!
5/5
GoogleWe had an excellent experience with Grant Property. Staff were great, really responsive and helpful-especially our property manager. I'd definitely rent from them again :)
1/5
GoogleDue my elderly father a share of communal repair. Just ignoring my emails now. Shocking behaviour from a company.
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