Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleEasy to use. Staff offered and showed various storage options. Easy to get things in and out.
Competitively priced
Storage is relatively expensive makes you think carefully about what is worth storing.
Graham · 11 June 2018
Agent replied · 11 June 2024
Good afternoon, Thanks for taking the time to leave your feedback. We are very happy to hear the team offered a friendly and efficient service. Our aim is to make your Safestore journey a great one. I will pass your comment over to the team. Thanks for using Safestore.
★★★★★ 5/5
GoogleHave used Safestore for last seven months to store our valuables whilst our flat was renovated - so handy to have a secure place so close where you can take your valuable stuff to and from when you need it. Staff were very friendly and helpful and would use facility again if needed.
Many thanks.
Shona · 10 June 2023
Agent replied · 11 June 2024
Hi Shona, thank you so much for taking the time to leave a 5-star review for Safestore Self Storage Edinburgh Fort Kinnaird! We're thrilled to hear that our facility was so handy for you during your flat renovation, and we're glad that our staff could help make your experience a good one. We appreciate your business, and we hope to see you again if you ever need our services in the future. Thanks again!
★★★★★ 5/5
GoogleHad the storage unit for 5 years and all of our experience was excellent! Staff were very pleasant to deal with too which was great! Thank you
G · 17 December 2024
Agent replied · 23 December 2024
Dear G,
Thank you so much for taking the time to share your experience with us!
Best regards,
The Safestore Team
★★★★★ 5/5
GoogleAmazing, helpful service, great discounts and well rounded care, made to feel at ease, listened to. The prices are fair and the service was outstanding so far!
András · 16 December 2024
Agent replied · 23 December 2024
Dear András,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service amazing and helpful. It's great to know that our discounts and care made you feel at ease and listened to. We strive to offer fair prices and outstanding service, so your feedback means a lot to us. We look forward to continuing to meet your expectations in the future!
Best regards,
The Safestore Team
★★★★★ 5/5
GoogleReally helpful team, all very smooth! Thank you 😊 …
Saphia · 15 April 2026
★★★★★ 1/5
GoogleReceptionist was very unpleasant
Chris · 10 June 2023
Agent replied · 11 June 2024
Good afternoon,
We are sorry to hear this, we have passed the details to the store manager to look into. Thanks for using Safestore.
★★★★★ 5/5
GoogleBlair and Jackie are fabulous - so so helpful!
Leesa · 14 April 2026
★★★★★ 1/5
GoogleI rented a storage unit to store our belongings between moving homes. I was really happy with the customer service to begin with and believed my items were going to be safe and sound whilst stored. I also took out their insurance option for the items stored as they were our special belongings and furniture.
Sadly when we went to collect our items it quickly became apparent that the roof had been leaking above our unit. Many of our items were damaged and a few couldn’t be saved. Luckily our mattress soaked up a lot of the water however some irreplaceable items of furniture and art are now damaged forever.
I approached the staff there to resolve the issue and start the process of claiming for the items. We understood that things do happen and mistakes can be made. Frustratingly the staff member was almost aggressive, no apologies were given and small print started to get read out to us. It was shocking for us to lose so many items that we believed were safely stored and receive absolutely no apology.
At this point we had no option but to pack up our damaged items and head to our new home as it was over 250miles and a ferry away. The staff member kept repeating that if we take any items we couldn’t claim but we had no choice! All while this was happening both of the lifts were inoperable and myself and other customers using the storage facility had to dangerously carry items up and down the stairs.
Since we picked up our items we’ve been trying to claim on the insurance we took out with safestore. The claim is still on going after a very lengthy and unhelpful process. The insurers seem to be more interested in keeping their partnership with safestore rather than representing my interests and claim fairly. We only wished we had taken out independent insurance.
It’s so sad our items were damaged and no responsibility has been taken for it. Be really careful using safestore!
Jack · 13 September 2023
★★★★★ 5/5
GoogleGreat experience I will use again x
Billie · 14 April 2026
★★★★★ 4/5
GoogleOn the whole I found Safestore to be professional people with whom I had to deal with. Prices, with the exception of the insurance were reasonable. I have my own insurance and when I get the time I'll chubb them about using it to save me some coin. But overall, a great problem was solved by Safestore and I would not say a word agin them
Robert · 10 June 2021
Agent replied · 11 June 2024
Thanks for finding the time to leave your feedback.
We are very happy to hear you received a professional and friendly service from the team in store. Our aim is to make your Safestore journey a great one.
Thanks for using Safestore.
★★★★★ 5/5
GoogleExcellent and straightforward experience from start of hire to finish, and great value for money. Staff very friendly, professional and helpful too. Will definitely use Safestore again.
James · 22 September 2024
Agent replied · 22 October 2024
Thanks, James! So glad to hear you had a smooth experience and found great value with us. Our team appreciates the shoutout, and we can’t wait to see you again, take care Paul
★★★★★ 5/5
GoogleSo handy to have this facility near where we live. My wife and I rented some storage space while our house was being renovated. Easily accessed seven days a week and very helpful staff, especially when the lift was out of action for 10days. Would certainly use again.
Ronnie · 15 July 2023
Agent replied · 11 June 2024
Hey Ronnie! Thanks so much for leaving us a 5-star review! We're thrilled to hear that our Safestore Self Storage Edinburgh Fort Kinnaird location was so handy for you and your wife during your house renovation. We understand how important accessibility is when it comes to self storage, and we're glad it was easy for you to access your storage space seven days a week. We apologize for the inconvenience caused by the lift being out of action for 10 days, but we're really glad our staff was able to help you out during that time. We appreciate your support and we'd be more than happy to help you again in the future. Take care!
★★★★★ 5/5
GoogleRecently rented a unit here and found the process to be very quick and methodical. Was provided with all the information I required and shown around the premises beforehand.
Stephen · 20 August 2024
Agent replied · 22 October 2024
Thanks for the awesome review, Stephen! We're glad the process was quick and that you got all the info you needed. Enjoy your storage, take care Paul
★★★★★ 5/5
GoogleEasy to book and easy to vacate. No bother at all. Very professional. If needed, I will store with them again.
Michael · 6 December 2024
Agent replied · 11 December 2024
Dear Michael,
Thank you so much for your wonderful review! We're thrilled to hear that you found the booking and vacating process easy and hassle-free. Our team takes pride in providing professional service, and it's great to know that you had a positive experience with us. We look forward to the opportunity to assist you again in the future if you need storage.
Best regards,
The Safestore Team
★★★★★ 5/5
GoogleClear emails, excellent service and really straightforward. I no longer need, but would use again and recommend highly. Very professional service. 👍 …
Rona · 6 November 2024
Agent replied · 22 October 2024
Dear Rona,
Thank you so much for your wonderful review! We're thrilled to hear that you found our emails clear and our service excellent. It's great to know that your experience with us was straightforward. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
The Safestore Team
★★★★★ 5/5
GoogleAmazing! Straightforward process, great prices, friendly atmosphere and outstanding service from Kasia who found the best available option for me. Thank you!
Anna · 15 November 2024
Agent replied · 22 November 2024
Dear Anna,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that you found our process straightforward and our prices competitive. We're especially pleased to hear that Kasia provided outstanding service and helped you find the best option. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to Kasia. Thank you for choosing Safestore Self Storage!
Best regards,
The Safestore Team
★★★★★ 5/5
GoogleWas very helpful thank you
Lisa · 15 April 2026
★★★★★ 5/5
GoogleFriendly and helpful staff, easy access to units and clean storage units and building. I liked the extra security with the power gates to get into (and out of) the car park.
Joan · 26 May 2024
Agent replied · 11 June 2024
Hi Joan! Thanks for the great review! We're glad to hear that you found our staff friendly and helpful, and that you appreciate the extra security measures we have in place. We hope to see you again soon at Safestore Self Storage Edinburgh Fort Kinnaird!
★★★★★ 5/5
GoogleExcellent service, spot on. It would have been better to have a second cargo lift as it may gets busy
Fabio · 4 December 2024
Agent replied · 9 November 2024
Dear Fabio,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Safestore Self Storage. If you ever need storage solutions again or have any questions, please don't hesitate to reach out.
Best regards,
The Safestore Team
★★★★★ 5/5
Googlethe storage place is great . my stuff was in storage for over 6 months and it was well protected During that time they have upgraded the lift and the toilet . overall it was good to know my stuff was safe
Pete · 13 October 2023
Agent replied · 11 June 2024
Hi Pete Robertson,
Thanks a bunch for leaving us a fantastic 5-star review! We're thrilled to hear that you had a great experience with our Safestore Self Storage Edinburgh Fort Kinnaird location.
We totally understand how important it is to have peace of mind when it comes to keeping your stuff safe, and we're delighted that we were able to provide that for you.
We constantly strive to improve our facilities, and we're glad you noticed the upgrades we made to the lift and the toilet. Your feedback means a lot to us, and we truly appreciate your kind words.
Thanks again for choosing Safestore Self Storage Edinburgh Fort Kinnaird.
★★★★★ 5/5
GoogleBrilliant. From initial enquiry to quote to help to amending my booking....Paul Niall and the team were great.
Clean safe rooms with excellent access.
Alan · 11 June 2017
Agent replied · 11 June 2024
Hi Alan, thank you for your kind words and for choosing to store with us. I will pass on your comments to the team.
★★★★★ 5/5
GoogleHave always stored my belongings with safe store fort kinnaird, even for a student their pricing is reasonable. Would highly recommend and very friendly staff to help out at any time.
Ciara · 19 May 2024
Agent replied · 9 June 2024
Hi Ciara Michelle! Thanks so much for the great review! We're glad to hear that you've had a positive experience with our Fort Kinnaird location. We appreciate your recommendation and look forward to helping you out anytime, take care Paul
★★★★★ 5/5
GoogleJamie @Fort Self Storage! Fantastic service couldn’t be anymore helpful and accommodating. Made the whole experience really simple and stress free. Brilliant service thank you!
A · 25 August 2024
Agent replied · 22 January 2025
Thanks so much, Simon! We're thrilled to hear that Jamie provided fantastic service and made everything easy for you. Your kind words mean a lot, take care Paul.
★★★★★ 5/5
GoogleStaff friendly and helpful. Good car park area, storage units clean and secure. Second time I used Safestore, would recommend.
Suzanne · 11 November 2024
Agent replied · 11 December 2024
Dear Suzanne,
Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear that you found our staff friendly and helpful, and that our car park and storage units met your expectations. It's wonderful to know that you've chosen Safestore for a second time and that you would recommend us to others. Your feedback is greatly appreciated and we look forward to serving you again in the future.
All the best,
The Safestore Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
