Trusted Agent profile · Edinburgh
★★★★★
275 reviews across 1 platform
62-66 Newcraighall Road, Edinburgh, EH15 3HS
Safestore Limited's office in Edinburgh, at 62-66 Newcraighall Road, is rated 4.7 out of 5 across 275 reviews on 1 platform, including 275 Google reviews rated 4.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleFriendly and helpful staff and great for our storage requirements. Would defo recommend and use again in future.
Hi Stephen, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that our staff were friendly and helpful and that our facility met your storage needs. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, The Safestore Team
5/5
GoogleCannot fault any part of your service. Staff extremely helpful. Prices well worth costs. Storage facility brilliant. More secure than expected and air conditioned warehouse much better for housing my furniture for several months. Please let staff know I appreciate their time. Yours, Miriam Maddocks
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received great customer service from the team in store, making your Safestore journey a great one. Thanks for using Safestore
5/5
GoogleJamie @Fort Self Storage! Fantastic service couldn’t be anymore helpful and accommodating. Made the whole experience really simple and stress free. Brilliant service thank you!
Thanks so much, Simon! We're thrilled to hear that Jamie provided fantastic service and made everything easy for you. Your kind words mean a lot, take care Paul.
5/5
GoogleFantastic - great customer service - always happy to help. Very responsible - use often. Rachael
Hi Rachael, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you've had great experiences with our customer service and that you find our team always happy to help. Your continued trust and frequent use of our services mean a lot to us. We look forward to assisting you again in the future! All the best, The Safestore Team
5/5
GoogleProfessional friendly service from all staff. Parcel receiving service is really convenient.
Dear Billy, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our service professional and friendly. It's great to know that our service receiving your parcels has benefitted you. At Safestore Self Storage Edinburgh Fort Kinnaird, we strive to provide the best possible experience for our customers, and your feedback is invaluable to us. If you have any further comments or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, The Safestore Team
5/5
GoogleSafestore fort kinnaird staff are always so helpful and kind, nothing is too much to ask.
Hi Jennifer, Thank you so much for your wonderful review! We're thrilled to hear that our Fort Kinnaird team has been helpful and kind during your visits. We strive to provide the best service possible, and it's great to know that nothing is too much to ask. Your feedback truly means a lot to us. All the best, The Safestore Team
5/5
GoogleI have used Safestore at Fort Kinnaird for around 4 years for storage for my property staging company. It has been great, really convenient location and helpful staff.
Hi Janet! Thanks so much for the 5-star review! We're thrilled to hear that our Fort Kinnaird location has been so convenient for your property staging company. Our staff works hard to be helpful, and we're glad it's made a difference for you. Thanks for trusting us with your storage needs for the past 4 years! Take care Paul
1/5
Googlethe girl at the front desk with Eastern European accent is very very rude has no manners at all how to talk to customers. I went to speak and make a good deal but the way she dealt with me was very bad I would definitely won't go there ever again
Good afternoon, Thanks for finding the time to leave your feedback. We are very sorry to hear you feel the service you received was not satisfactory . We strive to deliver excellent customer service at all times so have passed this over to the store manager. Thanks for using Safestore.
5/5
GoogleExcellent service Extremely helpful and all the options fully explained Highly recommended A pleasure to deal with!
Dear Alexander, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you found our service excellent and that our team was able to provide you with all the information you needed. Your recommendation means a lot to us, and it's wonderful to know that you had a pleasant experience. If you ever need storage solutions again, we'd be delighted to assist you. Best regards, The Safestore Team
5/5
GoogleExcellent service received. Everything was explained very clearly and in plain English. Would definitely use their services again.
Thanks you so much for the positive review, great to hear it all went smoothly and that you would use us again.
5/5
GoogleEasy to settle in, safe clean storage space and friendly staff! I recommend
Dear Krisztina, Thank you so much for your wonderful review! We're thrilled to hear that you found the process easy and our storage spaces safe and clean. Our team takes great pride in providing friendly service, and your recommendation means a lot to us. If you ever need storage again, we'd be happy to assist you. All the best, The Safestore Team
5/5
GoogleFriendly staff. Great discounts available if willing to sign up for long term rent. Movers using several trolleys at a time when there which can be very annoying, especially when you see those trolleys loaded and just put aside waiting to be unloaded/taken to storage room. Spacious cat park area at back of the building, too.
Thank you for finding the time to leave your feedback. We are very happy to hear you received a friendly service from the team in store. Our aim is to make your Safestore journey a great one. We take onboard your comment and will feed it back to the store. Thanks for using Safestore.
5/5
GoogleThanks to the Safe Store team, especially to Kasia who went that extra mile 👊😎 …
Hi The Sound Unit, Thank you so much for your fantastic review! We're thrilled to hear that Kasia and the rest of our team were able to provide you with exceptional service. Your kind words and recognition mean a lot to us. If you ever need anything else, don't hesitate to reach out. Best regards, The Safestore Team
5/5
GoogleGreat value, plenty of unit size options to suit all needs, good access hours, helpful staff
Awesome to hear, Lisa! We're so glad you found great value and the perfect unit size. Thanks for the shoutout to our staff too! You're the best, take care Paul.
5/5
GoogleThe person who attended us was very nice, helped us with everything we needed and she explained everything very well to us!
Hi Marina, thanks so much for sharing your experience! We're thrilled to hear that our team member at Safestore Self Storage Edinburgh Fort Kinnaird was able to help you out and make your visit a great one. If you need anything else, just let us know, take care Paul.
5/5
GoogleSuper professional service quickly and honestly I highly recommend!!!
Hi Damian, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service to be professional and efficient. Your recommendation means a lot to us. If you ever need storage again, we'll be here to help! Best regards, The Safestore Team
5/5
GoogleGordon was very helpful from start to finish. Great customer service
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear that you received a great service from Gordon and that they made your Safestore journey a great one. Thanks for using Safestore
5/5
GoogleExcellent service, super helpful staff and spotless facilities.
Dear Roseann, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service and found our staff to be super helpful. Maintaining spotless facilities is a top priority for us, and we're glad it made a positive impression on you. We truly appreciate your kind words and look forward to assisting you with all your storage needs in the future! Best regards, The Safestore Team
5/5
GoogleVery helpful and fast processing my parcel for DHL
Dear Iain, Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our service helpful and efficient when processing your parcel for DHL. Your feedback is greatly appreciated and encourages us to continue providing excellent service. All the best, The Safestore Team
5/5
GoogleExcellent service and very helpful team.
5/5
GoogleGreat to store. Well kept facility and staff sre helpful
Good afternoon, Thanks for finding the time to leave your feedback. We are happy to hear you recieved a helpful service from the team, and that you found our facility satisfactory for your storage needs. Thanks for using Safestore.
5/5
GoogleExcellent service and would use again if the need ever arises.
Dear John, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had an excellent experience with our service. It's always wonderful to know that our efforts are appreciated. Should you ever need storage again in the future, we would be more than happy to assist you. Best regards, The Safestore Team
5/5
GoogleAlways friendly and helpful
Dear E Watson, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our team at Safestore Self Storage in Edinburgh Fort Kinnaird to be friendly and helpful. Providing excellent customer service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! All the best, The Safestore Team
5/5
GoogleVery helpful and friendly service thank you 🙏 …
Dear Lorna, Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you found our service helpful and friendly. Your feedback means a lot to us, and we're here to assist you whenever you need. Best regards, The Safestore Team
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