Safestore Limited Edinburgh reviews

Dear Andrew, Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear that you found our staff friendly and helpful. It's great to know that Yuliya was able to assist you efficiently when closing down your account. We look forward to welcoming you back in the future! Best regards, The Safestore Team

Hi Brian, thank you for your wonderful feedback! We're delighted to hear that Blair and Jackie were able to assist you with your DHL questions. Your recommendation means a lot to us, and we look forward to serving you again in the future. … More

Thanks, Mandy! So glad to hear our service was a lifesaver during your home renovations. It's awesome to know your belongings were safe and easily accessible. Appreciate the shoutout for our team too! Enjoy your peace of mind, take care Paul

Hi Stephen, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our customer service at Safestore Self Storage, Edinburgh Fort Kinnaird. Gordon will be delighted to know that his efficient and friendly service made a positive impact on your journey with Safestore. Best regards, The Safestore Team

Thank you so much Vi for your wonderful feedback! We're thrilled to hear that Blair and Jackie provided you with excellent service. We truly appreciate your kind words and thank you for choosing Safestore

Hi Brian! Thanks so much for the awesome review! We're thrilled to hear that you found our service excellent and the setup process very easy. Our team is always here to help and make sure everything works perfectly for you. We appreciate your support and hope to see you again soon, take care Paul

Hey Jordan! Thanks so much for the awesome review! We're thrilled to hear that you had a great experience with our manager, Kasia at our Fort Kinnaird branch. We're glad we could make your moving period a little less stressful. We look forward to having you back and appreciate you recommending us to your friends and family. Our manager, Kasia will be so happy to hear your kind words. Take care Paul.

Dear John, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your time at our Edinburgh Fort Kinnaird location. We appreciate your comments and will take them into consideration to improve our services. We're sorry for any difficulties you encountered with the lift, customer handling, and the overall usability of our facility. We strive to provide a safe and convenient storage experience for all our customers and regret that we fell short in this instance. We value your opinion and invite you to contact our customer service team to discuss your concerns further. Thank you for bringing these issues to our attention. Best regards, Safestore Self Storage Edinburgh Fort Kinnaird

Sorry to hear that wasn't clear. I will pass on your comments to the store to ensure that they make this quite clear at time of booking. Other than that, great to see everything else was as you expected. Thanks for choosing to store with us.

Hi Stephen, Thank you so much for your kind words! We're thrilled to hear that Kasia and Gordon were able to assist you and provide great service. Your positive feedback means a lot to us. If you ever need anything else, don't hesitate to reach out. Best regards, The Safestore Team

Hi Emma, Thanks for leaving us a 5-star review! We're thrilled to hear that Jamie was able to make your experience with us top-notch. It's nice to know that he was there for you right from your first phone call, making everything as easy as possible. And, of course, we're really glad that he could help with that last minute change to a bigger unit. Thank you so much for choosing Safestore Self Storage Edinburgh Fort Kinnaird. We really appreciate your business and we're always here to help. Thanks again, Paul

Hey Verity! Thanks so much for the glowing review! We're stoked to hear that our team at Safestore Self Storage Edinburgh Fort Kinnaird went above and beyond to assist you. Gordon sounds like a real gem, doesn't he? It's awesome that he quickly realized your van wouldn't fit in the storage space and effortlessly sorted you out with a bigger one. We're thrilled to have earned your recommendation, and we'll always be here to help if you ever need us again. Thanks a bunch!

Dear Question Time, Thank you for taking the time to provide your feedback on our Safestore Self Storage Edinburgh Fort Kinnaird location. We appreciate your honesty and are sorry to hear about the negative experiences you had during your visit. We apologize for any inconvenience and discomfort caused by Gordon's behavior. It is not our intention to make our customers feel disrespected or uncomfortable in any way. We will address this matter with him and make sure appropriate steps are taken to prevent such incidents from happening again in the future. Regarding the photograph incident, we understand that it was inappropriate and we apologize for any discomfort it may have caused. We value your privacy and will ensure that our staff respects your wishes in the future. Additionally, we apologize for any discrepancies regarding the locked doors. We take security very seriously and appreciate your double-checking to confirm they were secure. We will review our processes to ensure that our staff communicates effectively and accurately about the status of our facilities. It is disappointing to hear that the front of house staff might have treated you differently based on your professional status. We strive to provide excellent customer service to all our customers regardless of their background or occupation. We will address this issue internally and take appropriate measures to ensure consistent and fair treatment for everyone. We apologize if Kelly at our head office did not seem bothered about the rude conduct. We will share your concerns with her and ensure that the matter is properly escalated. Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services. Best regards, Safestore Self Storage

Hi Diane! Thanks so much for taking the time to leave us a review. We're really glad to hear that you found our staff helpful and that using the goods lift was easy for you. We totally understand where you're coming from with the opening times, and we'll definitely take your feedback on board. Thanks for choosing Safestore Self Storage Edinburgh Fort Kinnaird, and we hope to see you again soon, take care Paul

Dear Sylwia, Thank you for your wonderful review! We're delighted to hear that you found our service professional and friendly. It's great to know we could assist you with everything you needed. All the best, The Safestore Team

Hi Peter, Thank you for your wonderful review! We are delighted to hear that our staff made a positive impression. We hope we can continue to assist you with all your self storage needs! All the best, The Safestore Team

Hi! Thanks for the awesome review! We're so glad Jamie and the team could assist you in a helpful and professional manner. If you need anything else, just let us know. Thanks again Paul

Thank you, Susan, for your wonderful review! We're thrilled to hear that you had an excellent experience with us and would recommend our service. Thank you for choosing Safestore

Hi Seanagh! Thanks so much for the 5-star review! We're thrilled to hear that you had a great experience at our Safestore Edinburgh Fort Kinnaird location. We'll be sure to pass your kind words along to Gordon - he's a true gem! Thanks again for choosing Safestore for your storage needs. We appreciate you! Take care Paul!

Thank you Joanne for your 5 star review and you can always find a Safestore. Thank you for choosing Safestore