Rettie & Co Edinburgh Lettings reviews

★★★★★ 5/5

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Heather To was such a pleasure to work with. Really happy with the service and experience Rettie & Co provided. Made letting such an easier process and also gave a personal touch. Heather was so helpful and very attentive. Many thanks!

Camila · 27 November 2017

★★★★★ 5/5

Google

The lettings team at Rettie embodies professionalism. They have given balanced and thoughtful advice, assisted with booking tradespeople, responded quickly and efficiently to questions, created a stunning website presentation, and guided us (and our renters) through every step of the lettings process. We're impressed.PositiveResponsiveness, Quality, Professionalism

Tracy · 25 August 2021

★★★★★ 5/5

Google

I have had an absolutely fantastic experience with Rettie as a tenant. They made everything incredibly easy from start to finish (unlike most letting agents), always did things quickly and above all were very reasonable, nice people. I wouldn't hesitate at all to use them again and will be very sad to leave them.

Samidamaru · 29 May 2018

★★★★★ 5/5

Google

I have had an absolutely fantastic experience with Rettie as a tenant. They made everything incredibly easy from start to finish (unlike most letting agents), always did things quickly and above all were very reasonable, nice people. I wouldn't hesitate at all to use them again and will be very sad to leave them.

Sam · 13 December 2017

★★★★★ 5/5

Google

Kirsty C. was a delight to meet and begin working with. She helped us understand how we can let a furnished long term flat to stay in during our increasingly longer trips to Edinburgh from the US.

Mike · 31 August 2022

★★★★★ 5/5

Google

Rettie & Co. have been a fantastic agent for securing me with a great tenant and walking me through the process of renting out my property in Edinburgh. With a move overseas to manage, they have provided a 5 star service which has been hugely appreciated. Keep up the professional and personal service.

Alice · 7 June 2018

★★★★★ 5/5

Google

100% recommended, service was great from start to finish, incredibly swift response to emails and enquiries, exceptional in all respects.

Vaughn · 28 December 2023

★★★★★ 5/5

Google

Again best letting agency I have used in 14 years living in Edinburgh. Daniel W, particularly, has been an exceptional Account Manager and great to know that when I needed any assistance at the property you were immediately available and dealt with the issue at the same speed.

Georgina · 28 May 2020

★★★★★ 5/5

Google

As tenants, we really appreciate the courtesy and professionalism at Rettie. Their attention to detail is great and they use a very efficient and responsive maintenance company for repairs. In a sector with an abysmally low bar for customer service, Rettie far outpaces all others and seems to take pride in doing so.

Janet · 29 May 2016

★★★★★ 5/5

Google

Iwona was great to deal with, always replied promptly to emails and sorted any requests very efficiently. I would recommend Rettie to any tenants looking for a reliable and respectful landlord!

Edward · 28 May 2020

★★★★★ 1/5

Google

Just looked at the pricing of some of all of the properties and how can you get away with that ridiculous pricing leading the way in what ripping people off

Jon · 29 November 2022

★★★★★ 5/5

Google

Iwona was very helpful throughout our tenancy with Rettie & Co. Very professional while being friendly. Would recommend working with Iwona highly.PositiveQuality, Professionalism

Dean · 25 August 2021

★★★★★ 5/5

Google

Friendly and efficient staff helped me get in touch with my old flat's new tenant after I posted some of my online shopping to the wrong address. Life savers.

Michael · 29 November 2022

★★★★★ 1/5

Google

This company does not deserve one star. They have been managing my property for three years. It was impossible to communicate with them on any matter. Whenever I wanted to call my agent it was impossible to get through. When after 1h on the phone I was getting through to someone in the agency I have been always told that she/he is busy and will call me back. Guess what, they were never calling me back. The last months were especially horrible. I was told that I have no rights to see how new smoke alarms will be installed in my house! They found a company that will be putting smoke alarms connected by wires in PVC tubing in the living room. I was trying to explain that I do not want PVC tubing in my living room but the only other option I have been offered was very expensive wireless smoke alarm detectors. Next they said that the only way of increasing the rent is to renew the lease. This a blatant lie, as I was told by a different agency that rents can be increased without the need to renew the lease. Last but not least when I said that I want to leave them as I had enough they said that they will charge two monthly fees at the end of the contract. Today I found out that they took the whole rent. This is not lawful! I am obviously trying to deal with this as I write this review but the bottom line is that I shouldn't be even doing that. Please avoid them if you can.

Gracjan · 29 May 2016

★★★★★ 5/5

Google

Rettie & Co. have consistently provided me with excellent service and always went out of their way to assist me. Their staff are friendly and professional and never hesitate to help. They are so good, in fact, that when I moved out of my first property with them, I moved straight into one of their other properties! You will struggle to find a better letting agent in Edinburgh. I am moving away from Scotland, but if I had stayed in Edinburgh I would have stayed with Retties indefinitely!

Carlyne · 8 June 2015

★★★★★ 5/5

Google

Louise and Gordon at Rettie & Co lettings division make my job so much easier and pleasurable. I am viewing properties every week on behalf of my clients and it is always so much easier to make an appointment if I know the property is being managed by Rettie & Co. Louise goes out of her way to get me the appointment time I want and she knows the standards of properties I look for and can therefore give me lots of advice which ultimately saves me time. The after sales care is also fantastic which is so important and I would highly recommend using Rettie & Co to anyone wishing to let their property or indeed rent one from them. Well done and many thanks for your continued support.

Angela · 8 June 2014

★★★★★ 1/5

Google

This morning we went to view a flat and the agent was 5 minutes late. Never mind being there 15 minutes prior to getting everything organized for the viewing. The agent could barely open the door as it was her first time at the flat. She jokingly (and nonchalantly) stated she would familiarize herself with it, with us. And this is classic, and I couldn’t make it up; she asked what Rettie were asking for in rent? Really? Needless to say I'm not renting it, and have no problem writing this review. My dog could have done a better job showing it. As an owner of two properties myself , that are rented out, I would be absolutely horrified if I employed this company on my behalf. It was every unprofessional.

JOHN · 30 May 2014

★★★★★ 5/5

Google

I was a tenant for 2.5 years in one of their New Town properties. Every aspect of their procedures, paperwork and customer service was exceptional. They convinced the landlord to put in a very efficient boiler, repaired issues quickly and without issue and responded to any questions and emails quickly. I never once felt like an irritation, like I have with other agencies. Plus, I got my full deposit back with no issue despite two and a half years of the place being well lived-in. Great stuff.

Adam · 30 May 2014

★★★★★ 5/5

Google

Rettie and Co are without a shadow of a doubt the most efficient and professional residential agency in Edinburgh. I have been both a lettings and sales client in recent months and could not fault the service I received on either account. Both teams surpassed our expectations and ultimately delivered more than they promised. The lettings team appears to have a far greater understanding of the need to respond in a prompt manner when issues arise compared to some of their peers in the market. In my experience any issues that developed were dealt with swiftly and effectively. Having spoken to a number of sales agents in preparation for selling our house we thought that the team at Rettie and Co had a better understanding of the current trends and more all encompassing approach. At no time did we feel that the team were "ramping up" our expectations simply to get the business. They consulted us before every viewing was carried out and made sure that they fitted in with our schedule. The marketing material was faultless and the whole process cost effective in comparison to other agents we spoke to. Ultimately their approach delivered a result that comfortably beat our expectations and the home report valuation! We would use them again in a heart beat

AmB · 30 May 2014

★★★★★ 5/5

Google

Extremely professional, and extremely friendly. Simply the best real estate agent I have used in the past 10 years. I can't recommend them enough. They were recommended to me by a friend at work, and I found they lived up to his high praise.

Nos · 29 May 2019

★★★★★ 2/5

Google

As a landlord, I was not happy with the service at the time of tenancy change over - poor photos used on website and little information provided about new tenant - I had to demand basic info. Main complaint is the ridiculous charges levelled. Our wee flat rents for £525 per month. IN ADDITION to the 12.5% full management fee we were billed £648 (inc vat) at change of tenant. This is excessive and makes the flat almost uneconomic. See breakdown below. notice to quit 60 terminate lease fee 114 advertising 192 out of hours viewing 48 AT5 form served 24 reletting fee 210

Jane · 30 May 2013

★★★★★ 4/5

Google

Recently looking for rental property in Edinburgh, fortunate to encounter Kirsty Campbell at Rettie & Co. who was the only viewing agent who made alternate suggestions and after viewing a property followed up to ensure we were successful in securing our chosen location.

Alasdair · 7 June 2018

★★★★★ 5/5

Google

They were very helpful and ready to listen. The best service I have ever experienced.

Mayak · 23 August 2023

★★★★★ 5/5

Google

I had such a positive experience as a tenant with Rettie. They've always been quick to respond, sympathetic to any issues, reasonable and professional. Letting agents are usually a nightmare but I'd happily recommend Rettie to anyone as probably the best I've experienced!

Emma · 29 May 2017