Trusted Agent profile · Edinburgh
★★★★★
352 reviews across 2 platforms
4 Jamaica Street, Edinburgh, EH3 6HH
Rettie & Co's office in Edinburgh, at 4 Jamaica Street, is rated 4.5 out of 5 across 352 reviews on two platforms, including 342 Google reviews rated 4.5.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleSubmitted a note of interest for a property and never got a response. Even if we were rejected it would've been nice to be told.
Hi Katherine, I am really sorry to hear this. Please could you let me know which property it was you were interested in so we can investigate further and come back to you? If preferable, please feel free to email me directly on gill.harper@rettie.co.uk. Kind regards, Gill
5/5
GoogleRented with Rettie for 4 years and have nothing but good things to say about the team, Alana, Stuart and Dawn just to name a few were always amazing professionals, helpful and ready to act when needed, not to mention friendly. Can't recommend them enough, if looking to rent Rettie won't let you down.
5/5
GoogleWe've been renting through Rettie for a few years and found them to be very efficient and handle matters in a professional manner. Highly recommended.
Hi Phil, thank you so much for taking the time to give us your review, it is greatly appreciated. I will pass on to the wider team. Rettie & Co.
1/5
GoogleBeware! Beware! We recently agreed to purchase a property in Edinburgh and Rettie & Co. were the selling agent. To cut a long story short, we were gazumped and Rettie did very little to help! If you ever have to deal with them, I would ask the company if they follow a published code of ethics.....
5/5
GoogleRettie and Co have just launched our home for sale in Grange. They have been wonderful to work with, fast, efficient and really helpful.
Dear Charlie, thank you so much for taking the time to give us your kind review. I will ensure the sales team get your feedback (albeit slightly delayed!) kind regards, Rettie & Co.
5/5
GoogleProfessional, efficient and attentive. Communication was easy and staff was helpful and friendly. Very good letting agency!
Dear Sabrina, thank you for a kind review. It is greatly appreciated by everyone in the Rettie Edinburgh Lettings team. Kind regards, Rettie & Co.
5/5
Googlefirst class arrived on time for appointment friendly and professional replied to application within 5 minutes 5 star
Hi Stewart, thank you so much for your 5 star rating and review. We really appreciate your positive feedback and the time you have taken to share it. Many thanks The Rettie Team
5/5
GoogleExcellent experience with Rettie from Start to finish - far removed from other rental experiences we've had. Thanks!
Hi Ben, thank you so much for taking the time to leave your kind feedback, it is greatly appreciated by all in the Rettie & Co. Lettings team.
2/5
GooglePoor. PR never replied to email and only found the property was gone after phoning
Dear Steve, thanks for your feedback. We are very sorry you missed out on the property that you were interested in and did not receive a call as quickly as you should have. It was a very popular property and went under offer the same day you contacted us. We would like to help if we can and our Rural team will be emailing you to find out your requirements in a more detail, they can also be contacted on 0131 624 9066 or 0131 220 4160 if you would like further assistance.
5/5
GoogleI rented with Rettie & Co for the best part of 4 years I couldn't recommend them highly enough. Their staff have always been extremely helpful, efficient, professional and friendly and I have never had any problems with them. If I were renting again I would definitely use Retties.
5/5
GoogleRettie managed a property we rented for the past four months - they were very quick to respond to our enquires and were extremely professional and helpful when we wanted to leave the property. I would recommend this agency in the future. Many thanks, Pippa and Matt
5/5
GoogleI would highly recommend Rettie. They are very responsive, informative, professional and helpful throughout the whole process. They made the moving process very easy and quick from virtual touring to getting the keys.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service. Staff extremely professional and helpful. Couldn’t have asked for more.
Hi Morag, thank you for taking the time to leave your kind review. The team are delighted to hear your feedback. Many thanks, Rettie & Co.
5/5
GoogleRating only, no written review.
Hi Vesela, Thank you for your five star review. Best wishes, Rettie Edinburgh Lettings
1/5
GoogleUseless. No customer understanding and service.
Dear Amay, we are sorry to read your review and to learn that you are dissatisfied with the service. Please get in touch with us on 0131 622 4160 if you’d like to give us the details and discuss it further. Kind regards, Rettie & Co.
2/5
GoogleThey take ages to replay emails, and never answer the phone!
Thank you for taking the time to leave your review, we are sorry to receive your feedback and would be grateful if we could discuss this further with you. Please do not hesitate to contact us on 0131 622 4160 to discuss your feedback and how we can improve your experience in the future.
1/5
GoogleVery obstructive and rude staff
Thank you for your feedback, I am sorry to hear you feel you did not have a satisfactory experience. Please get in touch with me on 0131 622 4160 if you would like to discuss it further and to allow me to address the matter with the team member concerned. Many thanks, Karen Turner, Lettings Director, Rettie & Co.
5/5
GoogleExcellent flat condition. Responsive and helpful agents.
Dear Shefaa, we appreciate you taking the time to leave us with your review. Everyone at our Edinburgh Lettings Team is delighted to hear that we continue delivering a 5-star service to our clients. Many thanks, Rettie & Co.
5/5
GoogleRating only, no written review.
Hi Dawood, Thank you for leaving us a 5 star review. It is much appreciated. Best wishes, Rettie Edinburgh Lettings
5/5
GoogleVery professional and efficient.
Dear Franco, thank you for taking the time to leave your kind feedback, it is greatly appreciated by Charles and all the team. Many thanks, Rettie & Co.
5/5
GoogleHands down the most helpful and proactive company I have dealt with recently. Very professional and polite, know their stuff and would highly recommend to anyone looking to let out a property.
5/5
GoogleRettie & Co handled both the letting and subsequent sale of our property in Edinburgh. At all times the service was very professional and supportive. I would have no hesitation in recommending them to prospective landlords or vendors.
5/5
GoogleI have had first class service from Victoria Sanderson at Rettie & Co. She is professional, efficient and super helpful. I cannot recommend her enough... I couldn't do without her!
5/5
GoogleRating only, no written review.
Hi Severine, thanks for taking the time to leave a 5-star review. We appreciate you taking the time to do this. Best wishes, Rettie Edinburgh Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
