Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMegan McNeil is an outstanding…
Megan McNeil is an outstanding Purchase Consultant - she is professional, and promptly addresses any and all queries raised by a client. She serves as an exemplary ambassador for MOV8 Real Estate, Estate Agents and Solicitors and I have no hesitation recommending both Megan and Mov8 - Give them a call today - you will not regret it! Ask for Megan McNeil Office: 0345 646 0208
Margot · 12 January 2022
Agent replied · 16 June 2024
Thank you Margot! We are all thrilled to read your comments and Megan is blushing!
★★★★★ 5/5
GoogleEverything was made easy. We saw a place we liked and Sarah helped us with her amazing experience to purchase the property. Couldn't recommend more. Very personal touch and great knowledge!
Jamie · 17 June 2016
Agent replied · 15 June 2024
Thank you so much for your kind words Jamie. We'll make sure that Sarah knows that you have spoken so highly of her. If there is anything at all that we can do for you in the future, please never hesitate to get in touch.
★★★★★ 5/5
TrustpilotGreat Service
Courtney was super helpful and prompt to reply throughout my house purchase experience!
Darren · 5 September 2022
Agent replied · 16 June 2024
Thanks, Darren! Good communication is vital from start to finish! Thank you for taking the time to write a review for us.
★★★★★ 5/5
TrustpilotWhy I use Mov8
The reason I use Mov8 is they offer a professional service from start to finish. I like the fact that I have a personal point of contact who is allocated to the particular sale. In an age where some companies are relying too much on the Internet I find it reassuring to know Mov8 is on hand with enough staff to deal with any queries I or the potential viewer may have. I will definitely use Mov8 again.
Ian · 31 August 2017
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with us. We will be sure to pass on your kind words to the team!Best wishes,MOV8 Real Estate
★★★★★ 1/5
TrustpilotMov8 real estate agent
I used mov8 for selling my house and the experience was awful. Ross who came to value our house was amazing so I had high hopes but sadly that was the only amazing part about the whole process. From my house going on the market to the day I handed the keys over was not a good experience. The sales consultant made lots of promises when he put my house on the market and that’s all they where was promises. My solicitor never updated me on anything I constantly had to email her to chase deadlines etc and even when I did speak/get a reply she was rude. I was honest from the start that I had never sold a house and would need to be talked through the whole process but whenever I asked a question it was as if I was bothering her or I should already know the answer. The fees you see are also not the fees you pay. Very disappointed.
Amy · 15 October 2023
★★★★★ 5/5
TrustpilotA painless purchase
Daniel from Mov8 made our purchase as painless as possible, always a pleasure. The amount of paperwork can be overwhelming but Mov8's email reminders kept me up to date with everything needed from me - marking emails as 'action required' was helpful. An outline of fees was also great to see. Definitely recommend.
Tom · 2 June 2023
Agent replied · 16 June 2024
Thanks for the feedback, Tom, and good luck in your new house!
★★★★★ 5/5
TrustpilotHappy first time buyer
Hajira was excellent in helping me buy my first home. Very happy and would recommend
Mia · 28 May 2022
Agent replied · 16 June 2024
Thank you, Mia! Thank you so much for your kind comments!
★★★★★ 5/5
TrustpilotAlanaArthur and Mov8 - excellent conveyors
Alana and Mov8 were knowledgeable, helpful and responsive - helping to make what is a stressful issue of house move more efficient and diffusing tension. They were always on hand to provide required information updates and show complex financial information in an easily understandable manner. Would thoroughly recommend to anyone buying/selling a property.
Dominic · 29 May 2023
Agent replied · 16 June 2024
Thank you, Dominic! We would be happy to help anyone you recommend to us!
★★★★★ 5/5
TrustpilotExcellent service again
Excellent communication made easy with all processes online! This has been particularly important to us as my partner is offshore 4 weeks at a time. Everybody that we dealt with were very professional but friendly and supportive- especially where we may not have understood the purposes of some documentation.
Ms · 13 September 2023
Agent replied · 16 June 2024
Thank you, Fiona, for taking the time to write a review for us!
★★★★★ 5/5
TrustpilotWe have dealt with a few solicitors…
We have dealt with a few solicitors whilst moving home over the years, but i have to say Mov8 have absolutely outstanding.All communications was exceptional really don't have a bad word say.If your considering Mov8 you won't be disappointed, the whole team are really professional.A special mention for Alan Craig who has been brilliant, thank you very much.
Paul · 10 December 2022
Agent replied · 16 June 2024
Thank you, Paul! We try to keep things as simple and as straightforward as possible, exactly as it should be! Thank you for taking the time to write a review for us.
★★★★★ 5/5
TrustpilotExceptional service, start to finish.
We are (were) first time buyers and dealing with MOV8 really helped us understand the process. Courtney Morrison who dealt with us has been fantastic and attentive from start to finish which has made our experience with MOV8 really pleasant. We would highly recommended MOV8 to be your solicitors during this process, especially if you are a first time buyer.
Dan · 22 September 2022
Agent replied · 16 June 2024
Thank you, Dan! Do please recommend us to your family and friends and we will be only too pleased to help them too!
★★★★★ 5/5
TrustpilotMov8 with Ruairidh Cant
Excellent service from Ruairidh Cant, Property Consultant at Mov8Professional and one of the most well spoken person I have engaged with. Over compensated for other staff members who were less reassuring.Mov8 highly recommended, mainly due to the efficient and reassuring conduct by Ruairidh Cant.
Humayun · 8 January 2024
Agent replied · 16 June 2024
Thank you! We think Ruairidh is excellent too!
★★★★★ 5/5
TrustpilotProfessional and knowledgeable
Exceptional service throughout the selling process. Have used Mov8 on a previous occasion and have absolutely no complaints about either of these experiences. Would highly recommend to anyone in the Edinburgh, Glasgow and Fife regions. It's a shame that they haven't expanded south of the border for as I would definitely use them to sell my own home.
Lorraine · 5 December 2022
Agent replied · 16 June 2024
Lovely to have you back with us, Lorraine! We are, for the time being, Scotland-wide and not quite over the border yet!
★★★★★ 3/5
TrustpilotThe communication could have been a lot…
The communication could have been a lot better. I found out after my closing date and subsequent initial sale that there was still individuals who had requested to view my property that had heard nothing back from mov8. This was disappointing to say the least. Given the issues with COVID-19 I understand there was less employee’s available, but I did find it difficult to get consistent information and contact with an agent.
Ruth · 13 August 2020
Agent replied · 16 June 2024
Thank you Ruth. CoViD-19 and lockdown brought with it, it's own set of challenges. We appreciate you taking the time to write a review and give us feedback.
★★★★★ 5/5
TrustpilotI’ve used a few lawyers over the years…
I’ve used a few lawyers over the years when I’ve been buying and selling houses. MOV8 definitely provided me with the best service. I did not have to chase them once for an update as they kept me up to date on a daily basis (that’s a first) . I would definitely recommend them .
Mr · 18 March 2023
Agent replied · 16 June 2024
Thank you, Mr. Muir! We understand the importance of good communication from start to finish! Thank you so much for your kind comments.
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service from all the Mov8 team. Tony who came to see us initially was very honest and reassuring. The photographer did such a brilliant job.The girls who handled the marketing were so professional and friendly, they kept us informed with everything - communication was exceptional.Emma and her colleagues certainly know how to keep clients relaxed. Would recommend Mov8 to anyone selling their property. Thank you so much.
Mr · 13 July 2021
Agent replied · 16 June 2024
Mr Clarke, thank you so much for taking the time to write a review, it really does mean the world to us! Everyone is thrilled to read your comments.
★★★★★ 1/5
TrustpilotDeceptive marketing
This agent seems to have a very odd marketing strategy. I recently went to see a property that was priced £30k below the Home Report valuation. I duly made my offer and this was rejected with the agent explaining that they were hoping to achieve far more than the valuation in the HR. It’s one thing getting people in through the doors, but another to mislead people!
Dr · 14 September 2021
Agent replied · 16 June 2024
We are genuinely sorry to hear that you believe that we have engaged in any form of misleading property pricing. It is probably worthwhile to explain briefly how the property pricing structure in Scotland typically works. “Offers Over” is a standard pricing strategy in Scotland. There is no rule as to how the asking price is set but, in practice, the price is set below the desired selling price. It is similar to a reserve or a guide price in an auction. The Home Report in Scotland provides buyers with a professional chartered surveyor’s opinion as to what the property is “worth“. The market value will vary dependent upon multiple factors such as the amount of competition amongst buyers for that property. It is not unknown that, in the current market conditions, buyers will pay more than 10% or even 20% above the Home Report valuation. If you look across the marketplace, the pricing strategy that we have taken here is standard. Whilst “Offers Over” is not an optimal pricing model for buyers, as an estate agent our obligation is to represent the interests of our selling client in achieving the maximum possible selling price. In the current example, we have done nothing differently to what we, and our industry peers, typically do and we can only apologise that this has caused any concern for you as to the pricing tactics employed. We are more than happy to reach out and guide you through the somewhat unique Scottish property market norms and will be delighted to discuss this further with you if you reach out to us through our website or reply directly to this response
★★★★★ 5/5
Trustpilotvirtual valuation from Scott
I had a virtual valuation from Scott, he was very professional and gave me some sound advice regarding my property and selling. The process was simple and easy to do, even for a technophobe like myself! I took Scott and my phone on a tour of my property while discussing specific details. I would recommend this to anyone thinking if selling in the current crisis, and/or unable to do face to face visits.
Dawn · 24 March 2020
Agent replied · 16 June 2024
Hi Dawn, you can count on us to do what ti takes to keep things going in times such as these! Scott enjoyed his tour also!
★★★★★ 5/5
TrustpilotA professional and courteous service
A professional and courteous service. Contact was regular and my requests were responded to very promptly.
Michael · 2 March 2022
Agent replied · 16 June 2024
Thank you, Michael! We understand the importance of communication during this process and aim to make everything stress free!
★★★★★ 5/5
TrustpilotHighly recommended.
From start to finish Mov8 were brilliant. This was my first sale and It couldn’t have been any easier. The online portal is really helpful as it helps keep track of offers and viewing times etc. Our property negotiator kept us informed and provided us with daily updates. We managed to sell my property within 14 days and achieved a fantastic selling price at closing date. In general the process was stress and hassle free.
Calvin · 2 April 2019
Agent replied · 16 June 2024
Thanks Calvin. Selling for the first time can be a daunting prospect but it looks as though everything has gone to plan! Thank you so much for taking the time to write a review.
★★★★★ 4/5
TrustpilotMOV8 Real estate.
MOV8 we’re appointed by our selling agents Yopa and in general we were happy with the service. Anyone we dealt with was friendly and helpful. Our only small gripe was that certain emails went into our junk instead of inbox and certain issues should have been a call to resolve asap rather than email. In general though we would recommend MOV8.
Michael · 18 July 2022
Agent replied · 16 June 2024
Thanks, Michael...we appreciate both your kind comments, and feedback!
★★★★★ 3/5
TrustpilotFeedback - 3f3 34 Robertson Avenue
Could have been more proactive with contacting me. I felt I needed to chase Mov8 for updates. The portal wasn't always up to date so I could get updates myself.There didn't seem to be one point of contact and I was never sure who I needed to speak to throughout the selling process. One point of contact with a direct email address or phone number would have much easier and felt like a more customer focused experience.
QuantasBoac · 30 August 2017
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us this review. We are sorry to hear that there were issues with updates and that you felt that you needed to chase us for information.While we know that this won't resolve the issues that you experienced we have based on this feedback, brought in a system of direct numbers for single points of contact for clients while they are on the market. We appreciate that dealing with a large number of people can get confusing, and while we do need to have a team available to deal with high volumes, we are doing all we can to keep improving our service based on feedback from our clients.Best wishes,MOV8 Real Estate
★★★★★ 5/5
TrustpilotAlana was great start to finish
Alana was great start to finish - nothing was a problem and a pleasure to work with. Thanks Alana
Bruce · 27 August 2021
Agent replied · 16 June 2024
Thank you Bruce! Alana and the team is delighted to read your comments.
★★★★★ 5/5
TrustpilotExcellent! Would Recommend.
MOV8 kept us up to date with regular information, expert advice and supported us with any queries or issues we raised. The whole process was made so much easier due to the support and guidance we received. Any questions or issues we raised were dealt with promptly and took a huge burden off of our shoulders.
Oscar · 26 January 2023
Agent replied · 16 June 2024
Thank you, Oscar, for your wonderful comments!
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