Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom start to finish Mov8 have made the…
From start to finish Mov8 have made the selling experience so easy and comfortable, Tony and Jillian and the team were great and gave me all the information I needed through each step. I still can't believe my flat sold within 1 week!! Can't thank the team enough for all their help along the way. Would recommend to anyone looking to sell in the future.
Jordan · 11 September 2020
Agent replied · 16 June 2024
Looks like you had a great result Jordan! We will be only too pleased to do the same for your family and friends!
★★★★★ 5/5
TrustpilotGreat service
We had an excellent experience of using Mov8 to sell our flat in Leith, Edinburgh. They responded really promptly to any questions, were very efficient in setting up viewings and were very helpful all round. Our negotiator Rachel was in regular contact and great at explaining our options and what will happen next. We were very happy with the marketing materials produced as they really presented our flat well.
A · 31 January 2019
Agent replied · 16 June 2024
Professionalism and excellent customer service is always at the heart of everything we do and we are pleased to read that you found this to be the case too. The whole team at MOV8 Real Estate, especially, Rachel, will be delighted to read your comments. Thanks again from all of us at MOV8 Real Estate!
★★★★★ 5/5
TrustpilotOur agent Leah Mcgibbon was first…
Our agent Leah Mcgibbon was first class. Communication was clear and concise at all times. Always on hand to speak or sending prompt email replies. A lovely girl to talk to and kept calm at all times. Went extra mile on moving day to help get our deal done by using her iniative and skills.
Angry · 27 June 2022
Agent replied · 16 June 2024
We understand the importance of good communication right from the outset, thank you for taking the time to write a review for us!
★★★★★ 5/5
TrustpilotMy experience working with Mov8 and…
My experience working with Mov8 and Courtney in particular was excellent.As a first time buyer I appreciated how simple the process was.Courtney was quick to respond, friendly and very helpful.Hopefully I don't need to endure the bother of arranging another mortgage in the future but if I did I would use Mov8.
A · 21 October 2022
Agent replied · 16 June 2024
Thank you for taking the time to write a review for us!
★★★★★ 5/5
TrustpilotExcellent Experience
After many viewings, notes of interest and offers myself and partner have finally had an offer accepted on a property thanks in no small part to Jan at mov8. Throughout this process Jan has been there to guide us through all and has made the process hassle free. Could not have asked for better support.
Richie · 9 June 2022
Agent replied · 16 June 2024
Thanks, Richie! It can take a wee while to get there but it's so worth it once you get your offer accepted!
★★★★★ 5/5
TrustpilotCan’t praise highly enough
Great experience with this solicitor, after being badly let down by our previous solicitor Mov8 picked this up with only a week to completion and moved mountains to get the deals completed. Tracy and her team kept me informed answered all of my questions and finished the transaction all on the required dates. Would highly recommend using Mov8 they were great to deal with.
Alan · 19 October 2020
Agent replied · 16 June 2024
Thank you Alan! It means a great deal to us to read your comments, thank you so much for your kind words. We will always try make things as simple and as straightforward as possible from start to finish. Thanks again!
★★★★★ 5/5
TrustpilotWhat a fantastic experience
Cannot fault the service enough from Mov8, they took over our case at very short notice after horrendous service from another firm. Tracy and her team went above and beyond to ensure our house sale and purchase completed within time. Cannot praise them enough.
Customer · 3 July 2023
Agent replied · 16 June 2024
Thank you so much for your wonderful comments!
★★★★★ 5/5
TrustpilotI was lucky to be given Alan Craig to…
I was lucky to be given Alan Craig to oversee my sale. He was helpful, efficient and extremely prompt to reply to any queries,even on Sundays. All other aspects of my move have been pretty stressful so to know Alan was on the ball was a great comfort. Can't recommend him highly enough.
Sarah · 19 August 2022
Agent replied · 16 June 2024
Very kind comments, Sarah! Thank you!
★★★★★ 5/5
TrustpilotAmazing Company
Mov8- Alan Craig handled my purchase.I would highly recommend this company. Alan was always at the end of a phone or replied to an email immediately even on a Saturday or after business hours. All I can say he was amazing!!! Put my mind at ease while purchasing a house.Thanks Alan Craig.
Mary · 28 September 2022
Agent replied · 16 June 2024
Thank you, Mary! In the style of The Lion King, we are now holding Alan up towards the sun!
★★★★★ 1/5
TrustpilotInept conveyancing - stopping purchase of flat in Edinburgh
I am purchasing a flat in Edinburgh, due for completion on 25 July 2025. The elderly seller is represented by this firm. She had the property surveyed for sale in mid March, marketed via MOV8's estate agency....and I offered in late May. Sale agreed early June and the seller wanted early completion. I am a cash buyer / no chain/ no mortgage. However, I have commitments so we agreed 25 July, 7 weeks to complete the sale.
MOV8's solicitor, after being pushed, sent most documents to my solicitor. They could have obtained all documents months ago. However, with 10 days to go, we still await a final essential report with no certainty, as they clearly had not ordered it (takes just a few days, says my solicitor).
My removal, utilities takeover, redecoration and other plans are now completely stalled, unnecessarily. As buyer, I am not allowed entry to measure up (or photograph the de-energised meter with the meter number and a reading which the seller's utility company requires before agreeing re-connection. Only the seller can do it and only with the de-energising supplier. Then they need an engineer appointment to physically reinstate it. This might take weeks).
So, at best, I would have no electricity. So, I couldn't check all is working in the permitted 5 days. Nor could I do anything such as carpet cleaning, use lights to redecorate by, have power for my carpenter's tools, etc. to make the place ready before my removal company moves me in. I only found out about this latest problem today. The seller and her solicitor did not tell us.
All avoidable, had MOV8 done a professional, timely, responsive job (possibly including managing their client). Completion on 25 July now looks dubious.
The recent trend to exchange a few days before completion is a stressful - but entirely avoidable and a reprehensible Just-In-Time approach which s frustrates the purchaser, wastes their time and puts the whole transaction at risk. It should be avoided by conveyancing solicitors.
As a professional myself, I dislike complaining about other professionals however, I pride myself on taking stress away from clients, anticipating problems, and managing assignments to be smooth and trouble-free. This firm had every opportunity over 7 weeks to make the process smooth - but did not.
Barbara · 16 July 2025
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service from start to finish. We found everybody in the team extremely helpful in quickly dealing with all our queries. We worked mainly with Louise who couldn’t have done more to aid with the sale of our property, all with a friendly and professional manner, while Scott was also able to give us excellent advice. Thank you to everyone for making a stressful time more bearable!
Euan · 12 August 2019
Agent replied · 16 June 2024
Thanks Euan. Louise understands how important it is to guide and support clients through the sales process, we know only too well just how daunting it can be to buy and sell at the same time. Thanks for taking the time to write a review.
★★★★★ 5/5
TrustpilotEveryone with the exception of one rude…
Everyone with the exception of one rude lady, has been very helpful and clear in explaining things to me. I chose to use Mov8 to act for me and they are also acting for the people selling the house we are buying. This has caused me a little confusion as there are so many different departments, but we are getting there. Robbie was very helpful helping me sell.
Fiona · 1 February 2019
Agent replied · 16 June 2024
Many thanks for taking the time to write a review. We take a great deal of pride in what we do and always welcome feedback in order to improve our service. Our Operations Manager has now been in touch with you to discuss this matter and taken on board any further concerns. Robbie will be delighted to read your comments as will the whole MOV8 Real Estate team.
★★★★★ 5/5
TrustpilotEfficient, knowledgeable.
Experience throughout, was as stress free as it could be, and felt case was being dealt with professionally & with confidence.Special shout out to Alan, who was brilliant throughout. Also like to mention Katherine too, at the beginning really made the whole process understandable, with breakdown of costs etc.
SpecialEdition79 · 9 January 2023
Agent replied · 16 June 2024
Thank you for your kind words, we hope to see you again when the time comes!
★★★★★ 5/5
GoogleEasily the best Estate Agent in Edinburgh! Fixed upfront prices that were lower than we expected, excellent professional service and great technology for appointments and feedback etc. The brochure and photographs were superb and the partners they use for the home report were excellent with a quick turn around time.
Finally, Ellen and Rachel were superb to deal with throughout the sale. All in all, thoroughly recommended.
Richard · 17 June 2019
Agent replied · 15 June 2024
Thank you so much for your kind comments Richard. We hope to be able to welcome you back when the time comes.
★★★★★ 5/5
TrustpilotMov8 are great!
Easily the best Estate Agent in Edinburgh! Fixed upfront prices that were lower than we expected, excellent professional service and great technology for appointments and feedback etc. The brochure and photographs were superb and the partners they use for the home report were excellent with a quick turn around time. Finally, Ellen and Rachel were superb to deal with throughout the sale. All in all, thoroughly recommended.
Richard · 12 June 2019
Agent replied · 16 June 2024
Thank you so much for taking the time to write a review Richard! We are all delighted to have been able to help you sell your home, we hope to welcome you back when the time comes.
★★★★★ 4/5
TrustpilotGreat conveyancing first house purchase
Great conveyancing service during our first house purchase. The process was smooth and fairly quick. We’d benefit from regular weekly updates as sometimes the update was only given when we asked for it. We have worked with Alan Craig and all was smooth otherwise - thank you!
Klara · 14 March 2023
Agent replied · 16 June 2024
Thank you, Klara, for your kind comments for Alan, also for your feedback regarding the updates!
★★★★★ 5/5
TrustpilotFirst class service
Our recent house sale went so smoothly thanks to Tracy and Alan at Mov8. They were continually friendly and helpful, keeping us informed and supported through every stage of the process. Definitely five star service! Thanks Mov8, we will definitely recommend you to our friends and family.
Mrs · 10 March 2023
Agent replied · 16 June 2024
Thank you for taking the time to write a review for us, Mrs. Scott. We will be only too pleased to help anyone you recommend to us!
★★★★★ 5/5
TrustpilotBoth Fraser and Robbie were brilliant…
Both Fraser and Robbie were brilliant during the sale of my property. Fantastic advice and guidance given at all stages of the process making selling stress free. Due to their help the property sold in only 1 week which was brilliant. Both easily contactable and very quick at replying to any emails/calls. Really glad I choose to sell with mov8. Fantastic team and really good price.
Sarah · 27 October 2019
Agent replied · 16 June 2024
Thank you Sarah! You are in good hands with Fraser and Robbie, that's for sure! We are always delighted to read such kind comments as these, thank you for taking the time to write a review!
★★★★★ 5/5
TrustpilotStress free experience
From first contact with MOV8 , the customer service has been excellent. Dealing with MOV8 has been stress free as all communication and help has been easy to understand and to an exceptional standard. From getting the house on the market through to an accepted offer after a few days . Jillian has been wonderful during viewing appointment set up and negotiations.
G · 26 January 2021
Agent replied · 16 June 2024
Thanks G! Having Jillian on the end of the phone throughout your sale is always a source of comfort and reassurance when it's needed most. We are all delighted to read your comments.
★★★★★ 5/5
GoogleKept informed and advised throughout the whole process. Couldn’t have asked for anything better in terms of communication throughout. Iqra was great throughout the selling process. Janice Gunn
John · 8 June 2024
Agent replied · 15 June 2024
You are in good hands with Iqra looking after you! Thank you for taking the time to write a review for us!
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Was always kept up to date. A huge thank you to Alan Craig who looked after me and always responded very quickly to my emails no matter what time or day it was. Would highly recommend this company.
Arlene · 2 June 2023
Agent replied · 16 June 2024
Thank you, Arlene! You are in the best of hands with Alan looking after you!
★★★★★ 5/5
GoogleOur move didn’t go smoothly but can honestly say Kim did an excellent job. Keeping us updated throughout. Thank you Kim. We 100% recommend Mov8
Fiona · 27 July 2024
Agent replied · 26 August 2024
Thank you, Fiona! We would be happy to help anyone you recommend to us!
★★★★★ 4/5
TrustpilotGreat Support over Email
Liked the way i was kept informed about the process over email & phone. Probably could have been better with online portal, it wasn’t very user friendly. Everything happens over email & phone, and you may need to follow up on things (a trait seen with all solicitors though). All ended well though to my delight on being first time home owner.
Rajesh · 9 January 2025
Agent replied · 1 June 2026
Thanks for your kind comments, and your feedback, Rajesh,
★★★★★ 5/5
TrustpilotExceptional service from Ben Ginn
Exceptional service from Ben Ginn and his team. Clear and prompt communication all the way through the sale process and when things became difficult and complicated he did the best he could to manage the situation and push things forward. Ben went above and beyond to make things happen and he was always there to get advice when we needed him.
George · 29 January 2021
Agent replied · 16 June 2024
Thanks George! The whole team is delighted to read your comments!
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