5/5
GoogleGood company, get back to emails quickly and answer any questions you have without issue. Annie was really helpful!
Trusted Agent profile · Edinburgh, Scotland
Glenham Property Edinburgh reviews
★★★★★
234 reviews across 2 platforms
2 1F Atholl Place, Edinburgh, Scotland, EH3 8HP
Glenham Property's office in Edinburgh, Scotland, at 2 1F Atholl Place, is rated 4.6 out of 5 across 234 reviews on two platforms, including 222 Google reviews rated 4.6.
About Glenham Property Edinburgh
DELIVERING GOLD STANDARD SERVICES FOR LANDLORDS AND TENANTS At Glenham Property we pride ourselves on offering a highly professional and personalised service. We have a wealth of experience in the property management and the property investment sector and all of our staff are industry qualified.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleOne of the best estate agents I've dealt with as a tenant - and when you live in the UK for nearly a decade, that says a lot! They communicated the situation with the landlord every step of the way and gave us flexibility in our move out date (the flat was being put up for sale). Didn't deduct anything ridiclous from the deposit - as some places tend to do. Only for a bit of extra cleaning. I would recommend to any young adult in Edinburgh trying to find a reasonable letting agent to rent from!
Agent replied · 22 October 2024
Thank you Erini for taking the time to leave us such a positive review. Much appreciated.
5/5
GoogleGlenham have been managing my rental property in Edinburgh for 8 years. The service has been consistently excellent throughout this time. Being based in Australia I can be confident that my property is being well managed and relax knowing that I have a great team acting on my behalf. I have no doubt that Glenham set the quality standard for property and tenancy management services in Edinburgh. I couldn’t recommended them more highly.
Agent replied · 2 August 2023
Many thanks Craig for taking the time to leave such a positive review.
5/5
GoogleWe've recently rented a flat through Andrew & the team at Glenham and have had such a great experience. Every step of the process was smooth, from the viewing all the way to the move in. Andrew was and continues to be so helpful and professional. I'd definitely recommend the team at Glenham!
Agent replied · 2 August 2023
Many thanks Tania for taking the time to write such a positive review.
5/5
GoogleFlat is well managed and never been without a tenant, any problems are dealt with immediately . Very happy with service provided
Agent replied · 22 October 2024
Thank you Gillian, for taking the time to leave us such a positive review. Much appreciated.
5/5
GoogleThe team at Glenham are consistently excellent. We know we can trust them to communicate with us effectively and propose solutions to any issues that come up, giving us options where possible. They take the stress out of property management.
5/5
GoogleMiles was great in helping me find a property to fulfil my criteria and his team has been great in helping me manage the property ever since. Very timely replies to emails and deep expertise in managing all sorts of issues quickly. Highly recommended!
5/5
GoogleProfessional and pragmatic advice, whilst still retaining a personal feel at a distance and when team members change!
Agent replied · 2 August 2023
Thank you Sian
5/5
GoogleFinding a flat in Edinburgh can be incredibly stressful and these letting agents made it a lot more bearable. Kind agent at the viewing, very quick to email responses and the viewing process itself was really nice (was able to view it alone so did not feel rushed). Their phone systems in particular are great, no awful automated voice that you have to listen to for ages only for the line to then tell you to work things out for yourself and then hang up. Thank you!
Agent replied · 2 August 2023
Thank you Laura for taking the time to leave us such a glowing review! We're really happy to hear you've had such a positive experience.
5/5
GoogleI have rented for many years and Glenham have been the best letting agent I've ever used. Andrew and the team have been extremely accommodating, with all concerns, questions and repairs addressed extremely quickly.
Agent replied · 2 August 2023
Many thanks John for the five-star rating.
5/5
GoogleA big thanks to Glenham for their outstanding team and service. I've been with Glenham for circa 5 years and a landlord for over 15 years. I'd had very mixed experience with agents in the past but I would not leave Glenham and would recommend them to anyone be that buyer, seller, landlord or tenant.
5/5
GoogleGlenham has been providing great service with proactive communication maintained on any issues with the flat and helping in addressing them in a timely manner.
Agent replied · 2 August 2023
Thank you Padmaja for the five-star rating.
5/5
GoogleGlenham have looked after two properties for me for some time now and I am extremely happy with the service. The team are first class and do exactly as you request them to and promptly, so refreshing when you are busy. The company is wholly transparent in everything they do, charge fair rates for any repairs and maintenance and collect and transfer rents promptly. Invoices are clear and I was over the moon to receive a comprehensive annual summary of income and expenditure for my personal tax return. I handed Glenham my properties to alleviate the demands on my time (and the stress) and they have delivered for me; I can't speak highly enough of them.
Agent replied · 2 August 2023
Thank you for such a positive review Stu.
5/5
GoogleI've been living in rented properties for over 22years and In my experience this is the best letting agency I have had the good fortune to be renting from and to have met. This agency is unique for me in that it really cares about the comfort and wellbeing of the people who occupy the building. They respond to the usual needs a tenant may have when renting, replacing and updating safety checks without hesitation. They are considerate when asking for mandatory house checks and in my experience always consider putting the tenants needs for respect and privacy first. I'd go so far as to say 'The best agency out there'
Agent replied · 2 August 2023
Thank you Lee for taking the time to leave us such a positive review. Much appreciated.
1/5
GoogleMy partner and I had an awful experience with this letting agent. For one the condition of the flat we rented was abysmal when we moved in, in particular the dishwasher door which was velcroed on for some reason, this was not caught by inventory and fell on my foot breaking my toes. Not only did we not ever receive an apology for this the letting agent, Andrew Williamson, was quite short and rude during our time there. To make matters worse, when my partner and moved out early we did an extensive clean and were then later hit with a bill for the cleaning on account of muddy floors with muddy footprints. This was due to the agent Andrew Williamson conducting flat viewings 5-6 times after we had moved out early. Unfortunately we were stuck with the bill, but I'm just happy we're out of that flat and don't ever have to communicate with that poor excuse of a man and the company again. I'm surprised if they don't have piles of lawsuits against them already for negligence.
Agent replied · 2 August 2023
Thank you for taking the time to leave your review on 31st December 2021 Edona. We are sorry to read your comments that you feel that you didn’t have the experience with us that we would expect as customer service is at the forefront of what we do and we wish for all of our tenants to have a happy and safe home for them to live in. In regards to your comments, we have checked back the independent inventory report for your tenancy starting and can see that the property was recorded as 5 star commercially clean with no reports of any maintenance issues so are unsure on your comment regarding the properties condition when you first moved in as we didn’t receive any feedback from you to the contrary. We note that following a call into the office on 12th March 2020 regarding an issue with the dishwasher door, we called your partner back and upon being made aware of the accident we would have expressed our sincere apologies for what had happened. We can see that on the same day, we requested a contractor to repair the issue with the integrated dishwasher door to ensure no further safety issues or concerns for you both. In relation to your claims re the end of your tenancy and the deposit claim, we have checked the deposit finalisation and note that a claim for cleaning was submitted to the deposit scheme in line with the findings from the independent end of tenancy inventory report and you accepted the claim without any dispute or request for adjudication process with the deposit scheme. We can confirm that while conducting physical viewings at properties, we endeavour to follow all Covid related guidance and would have done our upmost to prevent any cleaning issues that our tenants would have to rectify themselves. We always aim to provide the best possible service to all our tenants and would be happy to discuss this further if you would like to get in contact with us directly.
1/5
GoogleBad experience being a tenant with Glenham. - First day of move in, I found the property unclean. Full of dust and greasy. Also, the electricity safety has not been checked. Not proactive as I needed to inform what happened and followed up for issues several time. - During the rent, responsive when there were repair and maintenance problems. -During the move out process, poor document checking process by the agent. They charged me the invoice for something that was not my responsibility. I had to ask them a few times to provide the evidence. Every time they came back witht the new value. I have lost my trust in them and I will not use the service with Glenham again. Painful.
Agent replied · 2 August 2023
Thank you for taking the time to post your feedback. As a small business we take all reviews seriously, we care deeply about our tenants experiences as good customer service is integral to our business. As a result, less than happy reports are always appreciated as we continually strive to improve our customer service. We were not aware there was a fault in the flat until you moved in and reported it to us. Once reported we needed to get quotes for a replacement item and send these to the landlord. This process does take time and can sometimes be frustrating for tenants, we do understand this. We are sorry if you feel we did not keep you up to date with progress over this period. This is certainly not typical of us. With regards maintenance issues arising during the tenancy, we’re sorry if you felt our communication and response times were not as they should have been. Again this is not the norm as we always try and sort out issues as quickly as is possible. In terms of the checkout, we understand there was a mix up with the wrong invoices being sent out and apologise for this. We have looked at our processes and have made changes to seek to ensure this isn’t repeated. If you would like to discuss this with us further, please do contact the office. Glenham will always try as hard as we can to provide the best possible service for all of our customers.
5/5
GoogleYou are always assured to receive great personal service from this agent.
5/5
GoogleHad the pleasure of working with Maddie, she was very helpful and a great agent. She made everything fast, smooth, and on time.
5/5
GoogleI've been an accidental landlord for 15 years now having failed to sell my flat all that time ago. Glenham completely reversed my reluctance with their straightforward, proactive approach to task at hand and shine whiter than white compared to the notoriously cut-throat industry standard you will experience in cities like London. They are proof that honest, fair and diligent service actually is the best business model works the best.
Agent replied · 2 August 2023
Thank you for such a glowing review David.
5/5
GoogleI used Glenham properties when I decided to sell my flat I had the pleasure of meeting Alexander who was very professional and approachable, he was happy to help with viewings and he kept me up to date with all I needed to hear. I would certainly use them in the future.
Agent replied · 22 October 2024
Thank you Loraine, for taking the time to leave us such a positive review. Much appreciated.
5/5
GoogleI sold my flat through Glenham Property and couldn't have felt more looked after. My agent was Alexander and it felt like he was 24/7 on the ball, keeping me posted about the status quo and giving very useful advice. I am really happy with the service overall.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 2 August 2023
Many thanks Beryl for the five star rating. Much appreciated.
5/5
GoogleGlenham manage my property in Edinburgh and have been very helpful with advice, guidance and support getting it ready to let and securing a suitable tenant. More recently I have been dealing with Charlie who is searching for an investment property for me. He has a vast knowledge about property investing, listened carefully to my brief, did lots of research and has found several suitable properties for my consideration. Throughout the process he has kept me up to date, shared his honest evaluation of each property as well as patiently and thoroughly answered my many questions. I'll definitely be using Charlie to search for future properties as I grow my portfolio and would recommend Glenham Property to others.PositiveResponsiveness, Professionalism
Agent replied · 2 August 2023
Mel, thank you for taking the time to leave us such a glowing review! So glad you had such a positive experience.
5/5
GoogleI was brand new to the UK when I started looking for a place. I found so many negative reviews about letting agencies in generally I was pretty worried. But for the five years I rented the people at Glenham were nothing but helpful, friendly, and professional. They helped me work through maintenance issues, timing around end-of-tenancy dates, and payment mistakes on my part. Andrew specifically made my UK stay as stress-free as possible.
Agent replied · 2 August 2023
Thank you Pat for taking the time to leave us such a positive review. Much appreciated.
5/5
GoogleGreat service. Totally professional and friendly. Highly recommend to any landlord
Agent replied · 22 October 2024
Thank you Garry for taking the time to leave us such a positive review. Much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Glenham Property Edinburgh
How many reviews does Glenham Property Edinburgh have?
Glenham Property's Edinburgh office has 234 reviews across two platforms: 222 on Google, 12 on Facebook.
What is Glenham Property Edinburgh's rating?
Glenham Property Edinburgh is rated 4.6 out of 5 across all 234 reviews, and 4.6 out of 5 on Google from 222 reviews.
Where is Glenham Property's Edinburgh office?
Glenham Property Edinburgh, 2 1F Atholl Place, Edinburgh, Scotland, EH3 8HP.
