Gilson Gray LLP Edinburgh reviews

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

If I could give zero stars I would!This company should not be allowed to trade. They are incompetent and that’s putting it politely. If you want to be able to get hold of your solicitor then don’t bother using these! They don’t answer calls, certainly don’t return them. Delete emails without even reading them. Complaining to the manager will get you nowhere because they will ignore you too! If you find yourself in the unfortunate position of already using this firm my advice would be keep on top of them. Which is easier said than done! Spell everything out to them. We almost lost everything because of the incompetence of this firm! They also “lost” our signed and witnessed contracts. Said they’d not received documents when I had uploaded them into their online portal weeks before, then them magically appearing! Most stressful period of my life!

Emma · 4 November 2023

★★★★★ 1/5

Trustpilot

I have never been soo dissatisfied with…

I have never been soo dissatisfied with a large company.I have been calling Sending emails Even turned up as no.one bothers to reply.Documents. Lost had to be re done..only found out when we arrived.Moving is stressful using these solicitors is making the whole process even worse.totally no faith in themStill no.idea what's happening as no one bothers to contact us.

Mel · 5 November 2024

★★★★★ 5/5

Google

Gilson Gray exceeded our expectations with their service. Friendly, professional and kept us informed each step of the process of putting our house up for sale. The communication carried on through viewing, offers notes of interest etc. I would highly recommend GG for stress free selling of a property . Thank you to Kelly & Karen for their excellent customer service.

Jan · 18 October 2024

★★★★★ 5/5

Trustpilot

Professional and helpful all the way

It was a very long 50 weeks from agreed sale to completion but Sarah and her team continued to be professional and helpful from start to finish. It was great to be able to deal directly with Sarah or Danielle rather than always online and one of her team always got back to me if I was unable to speak to them at the time and had to leave a message. I would definitely recommend them or use them again myself in the future.

Carole · 19 October 2023

★★★★★ 5/5

Trustpilot

Trustworthy, Prompt and Reliable

Blown away by Caitlin Houliston and Nuria Seron. Whilst buying my new-build there were plenty of ups and downs and a lot of stresses. Caitlin was utterly wonderful, no issue seemed too stressful or too troublesome for her and even when I finally received my date of entry, she handed me over to colleague Nuria as she was going on annual leave. Nuria was phenomenal and incredibly prompt with all correspondence even when there were last-minute mistakes made by the builder’s solicitor. I would 100% recommend Gilson Gray and can definitely say I’m sticking with them for life, we all need a trustworthy solicitor and these folks are definitely it.

Rebekah · 9 October 2023

★★★★★ 5/5

Trustpilot

Very pleased with the service

Very pleased with the service. They were very professional and helpful, they were patient with me as I kept chasing them up and asking them to chase the buyers solicitors due to delays from them. They did what they could to help and speed things up. Good communication from them and happy to answer any questions and explain things. Fees were not overpriced. I did feel a bit like I was doing a lot of their work filling in forms and getting information etc.

Mr · 25 September 2023

★★★★★ 5/5

Google

Dealing with Abbie who was overseeing the sale/negotiations for my property was a total pleasure. She’s friendly, extremely knowledgeable, thorough, always quick to respond and always very helpful and concise with her responses. Correspondence with her has been just superb, couldn’t have asked for anything more! She’s a true asset to Gilson Gray and I will be definitely using Gilson Gray’s services again in future! Thanks again!

Cameron · 16 January 2026

★★★★★ 5/5

Google

Had a great experience as a first time buyer purchasing property with Gillian working as my solicitor. Everything was clearly explained to me and the whole process was detailed out for me so I knew what was happening at each stage. Gillian was incredibly helpful and friendly and even found additional information about my property which I was unaware of at the time of purchase. I’m incredibly grateful for the fantastic service provided and wouldn’t hesitate to work with Gilson Gray again.

Claire · 27 August 2023

★★★★★ 5/5

Trustpilot

Purchased our first home and used alan…

Purchased our first home and used alan at gilson and gray him and admin iona have been amazing and mad3 the process as stress free as possible kept me informed at all times! Highly recommended

Tia · 28 August 2026

★★★★★ 5/5

Trustpilot

Excellent service from Emily Wray

We recently used Gilsons for the sale of our property. Although we had a rough time with our buyers solicitors letting us down a few times. Emily Wray was fantastic, she's is very experienced and knowledgeable. I can't fault her in any way. She went out of her way to help push our sale through to completion even working out of hours to ensure we were ready.Emily always updated us regularly and her assistant Lucy Blackman was very helpful too. Would definitely recommend Thanks for you help.

Grant · 3 July 2023

★★★★★ 5/5

Trustpilot

Great help and support

Alan was amazing with buying and selling our home. I would recommend Alan at gilson gray, he always responded promptly with any questions which I had a lot of ! He kept me calm in a stressful time and was approachable and patient. Hes a credit to the team at gilson gray.

Nicolle · 19 December 2024

★★★★★ 3/5

Trustpilot

More communication needed

Started off very positive with updates and forms sent to me on a timely manner but as time went on and time became more pressurised and I needed answers promptly towards the final stages, I felt I was met with quite often vague responses and not all my questions answered. Completely understandable if I had, “let me find that out for you, I will get back to you as soon as possible” but quite often I had unanswered questions on emails and calls. I had to chase for updates towards the end too and often got communicated with others first and felt the last to know about some things via my solicitor. I ended up getting in contact with my buyer and seller in the chain which made things feel so much easier having the communication as I managed to give answers and get answers but there shouldn’t be a need for this. It seemed as though everyone in the chain was feeling similar from their own solicitors at other branches. My family also felt the same when they were contacted, they didn’t feel that their questions were fully answered or enquired about. I think that little bit more care of ensuring all questions are answered or found out in good time would be great and less vague reposes and need for chasing. Overall, I would use the solicitor again if I purchased a property using this solicitor at the estate agent but I would hope that I would have better communication throughout than this time around. I also was given less money back as initially indicated that I would receive and this wasn’t communicated until I contacted to raise a query with this.

G · 21 May 2026

★★★★★ 5/5

Google

As a first time buyer, my experience with Michael was prompt, responsive and professional. It was a more seamless process than I had expected before going in.

Bryan · 27 September 2025

★★★★★ 5/5

Google

Words are not enough to express my gratitude to the Gilson Gray Lettings Team! Absolutely brilliant service from day one! Katy has been the most professional, supportive and attentive managing agent I have ever worked with. She has been there every step of the way and made my move a stress free and easy one. I highly recommend the Gilson Gray Team and admire their hard work and passion for delivering excellent customer service! Thank you!!!

Penka · 27 August 2023

★★★★★ 5/5

Google

Cannot express my gratitude for the help and support which Sarah Johnson gave me when purchasing my first ever house. Everything was explained clearly to me and Sarah done so much to minimise the stress, especially with issues I had with the sellers solicitors. The knowledge and communication throughout the whole stage process was truly appreciated. I am so grateful for the service which Sarah provided and would definitely recommend to anyone.

Hannah · 30 November 2023

★★★★★ 5/5

Google

We found Gilson and Gray very efficient and helpful guiding us through the sale of our property and the buying of another. Nothing was ever too much effort, all very friendly, informative and professional from start to finish. I would absolutely recommend Gilson and Gray if unsure which estate agent to use. Many thanks Gill and Colin Macpherson

Gillian · 24 August 2024

★★★★★ 1/5

Trustpilot

Avoid if you want proper communication

Avoid if you want proper communication. You are unable to get hold of who you need to on the phone. They never ring you back, don’t do their job and leave you stressed and delays in house purchases. Spoke to Olivia once on the phone and that was on completion day despite our multiple phone calls and no ring back. Shocking company

Samantha · 9 June 2024

★★★★★ 5/5

Trustpilot

Rhona stuart, Gilson gray

We recently purchased a property and used Gilson Gray as our solicitors.Massive thank you to Rhona stuart who was our conveyer and kept us upto date and informed with everything every step of the way! Rhona went above and beyond in ensure we secured our property and got over the finish line in a timely manner. Should I purchase a property in the future I will make sure to use Gilson Gray and most importantly Rhona.Thanks again and sorry for the late review.Kris and Rebecca.

· 11 April 2023

★★★★★ 5/5

Trustpilot

What a wonderful experience...

I asked to meet up with my conveyancer, as I was having trouble dealing with all the emails and forms to sign re: house sale. I'm not the most computer literate person.

Sally · 29 August 2026

★★★★★ 1/5

Trustpilot

Shambolic - DO NOT USE

It is a shame that I am forced to give one star!!! That is way too high. Shambolic!! Don’t answer or return calls or emails. Get even the basics wrong. Charge for services you dont want. The worst company I have ever had the misfortune to have had dealings with!

Mr · 1 December 2024

★★★★★ 4/5

Trustpilot

Emily Wray was outstanding and if we…

Emily Wray was outstanding and if we could give her more than 5 stars we would. Emily took hold of our case in what became the final week prior to completion. She drove the purchase forward and resolved outstanding issues. Prior to Emily’s involvement there seemed to be a lack of continuity as our named conveyancer only worked part of the week. Every time we called we had to speak to a different member of staff who were not familiar with our case. This was very frustrating and made us feel under valued as clients. Thankfully Emily went above and beyond to make us feel valued with prompt and helpful telephone calls. Emily was also patient, listened to our concerns and took action to resolve a final problem.

Steven · 4 March 2023

★★★★★ 5/5

Trustpilot

If I could give more than 5 stars I…

If I could give more than 5 stars I would.We used Gilson Gray and Sammy Taylor in particular and her team took care of our conveyancing for our sale and purchase.Sammy is amazing at her job! She went above and beyond to make sure we got to our completion. She or another were always easy to contact, professional and super efficient! If there was ever anything we was unsure of she would break it right down and explain effortlessly. We was always kept in the loop down to every detail and having never sold a house before it seemed daunting but she made it seamless! Would 100% recommend Gilson Gray if you are buying or selling a house. Thankyou :-)

Customer · 2 March 2023

★★★★★ 1/5

Trustpilot

We used Gilson Gray as our solicitor…

We used Gilson Gray as our solicitor for the purchase of our new home. The service was appalling and it was the most stressful experience we’ve ever had. From start to finish we dealt with 9 different individuals. There was absolutely no continuity and differing information dependent on which individual you spoke to. After months and months of stress caused by Gilson Gray we were informed we were due to get the keys for our new home on 9/12/22. I sent all documentation required on 30/11/22 via email and recorded delivery. On 7/12/22 we were invoiced the total remainder of our deposit which we paid. Around 15 minutes later we were contacted saying they had not received documentation required and lender would not release funds for our mortgage for at least 5 working days meaning we could not collect our keys. This was completely unacceptable and caused us no end of stress as we had taken time off work to beable to collect our keys. Thankfully our independent mortgage worked to get everything in line to get our keys. On the 8/12/22 we were informed they required more paperwork, my partner had to leave work and rush home to sign off paperwork required to submit in time. We were then informed everything was completed and we could collect our keys the next day. On the 9/12/22 the day of our key collection we were then contacted and told we had to sign yet another form and had to do it or we wouldn’t receive our keys. We then went and signed the form and again were told that everything was in line. Around 15 minutes later we had a phone call stating Gilson Gray had invoiced us incorrectly and we owed a further £3000. This caused no end of stress and tears. I would definitely not recommend Gilson Gray to anyone, it was the worst experience we’ve ever had and really tainted the purchase of our first home.

Lauren · 3 February 2023

★★★★★ 1/5

Trustpilot

Shocking!

Shocking!There is zero communication. Never pick up the phone. You can’t speak to the person dealing with your case. Don’t reply to emails. It’s an absolute disaster. We are now in danger of losing our sale through their intransigence. I cannot begin to explain how angry we are.

Jonathan · 9 December 2024