DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

First time renting with D.J.Alexander…

First time renting with D.J.Alexander and so far a very positive experience. Elizabeth and Lauren were both amazing. I was moving to Edinburgh from London and had a very tight window of being able to view properties. Elizabeth organised everything for me so that I could maximise my time and also helped me out when other team members either didn’t reply or were less helpful. Lauren facilitated one of my viewings and my move-in and was efficient, friendly, and helpful.

Elena · 30 September 2024

★★★★★ 1/5

Trustpilot

This is a terrible agency

This is a terrible agency. Repairs take forever. had ancient furniture. By the end of the tenancy the flat was left in great condition, even better than the state we got it in, and they had the audacity to cut a huge sum from my deposit regarding stuff out of my control, like cleaning windows externally, knowing Glasgow is a rainy city, and purposely delaying the post move out inspection, resulting in the delay of releasing of the deposit(what’s left) knowing that the flat got rented after my move out. Pathetic. Terrible experience

Ahmed · 27 September 2024

★★★★★ 5/5

Trustpilot

Best inspection process till date

Oliver was really friendly and was fast knowing I had to rush to work. He called a few minutes in advance before recahing my house as I had to go to work that day and was very understanding when I reached a few minutes late. He checked all the areas in a quick and efficient manners and checked on the progress of my report on the kitchen issue as well. Out of all the inspections I had so far this was definitely one I would appreciate.

Sana · 27 September 2024

★★★★★ 1/5

Google

Joke shop of Letting agency. Moved out of a property in July and didn't get our deposit back until September. The whole experience my partner and I had with DJ Alexander and Louis - who was supposed to be dealing with our moving out, was shocking. Firstly, they charge you for a reference which is absolutely disgusting, but as we're a young couple with that property being the first place we've rented we didn't have a choice, we needed the reference. They then told us the flat wasn't clean enough and would have to get cleaners in, which we already expected to happen from seeing past reviews, they have a tendency to try get more money out of you. There was no communication from Louis/DJ Alexander for 27 days despite several attempts from us to get in touch. When we asked for our invoice as we'd be looking to dispute certain charges, we were told they still didn't have it, a month on from our move out. When we finally did get it it was sent in an email with no attached invoice just what we were being told to pay. No company would ever adjust or send monetary amounts based on the words on an email - that is insane. It then took another few days to actually get our invoice which was actually dated 3 weeks prior and we were charged for the electric during the cleaning, when we no longer lived there. I think honestly they thought we're young and stupid and wouldn't question it, but when we found out and did question it, they had no idea and 'thanks for flagging that' as if you couldn't see it on the invoice, there were only 2 charges on the invoice? Had to laugh at how ridiculous that is. Overall, would never ever rent with this letting agency, we weren't even with them originally, our agency was taken over by DJ Alexander so wasn't something we willingly did. They just seem to want to get every penny they can out of you.

Kerry · 23 September 2024

★★★★★ 5/5

Trustpilot

A very positive experience.

Stephen Lawson and his team, Abby, James and Giulia have been supportive throughout what can be an extremely stressful process of house selling. Stephen was always contactable. From the time of my initial meeting with Stephen I always knew I could get advice and support whenever required. The team took care of the advertising and viewings and kept me informed every step of the process. I was extremely happy with my choice of DJ Alexander to market and sell my property.

Christine · 20 September 2024

★★★★★ 5/5

Trustpilot

I just rented a house in Glasgow via Dj…

I just rented a house in Glasgow via Dj Alexander. Caroline met us at the viewing she was amazing made everything easy. She replied to every question even when it was a weekend end. Refrening and moving process was all done smoothly and promptly. Even when hading over the keys Caroline met us at the property and made sure everything was OK before she left. I Highly recommend them.

Aisha · 31 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with DJ Alexander Estate & Letting Agents, Edinburgh Lettings. The team was professional, efficient, and always quick to respond to any queries. They made the whole letting process smooth and stress-free, keeping me informed every step of the way. Their expertise and attention to detail really stood out, and I felt well supported throughout. I would highly recommend them to anyone looking for reliable and high-quality letting services in Edinburgh.

It,s · 2 April 2026

★★★★★ 5/5

Trustpilot

Robyn and her fantastic customer service, going over and beyond to get me my tenancy

I can't say enough good things about Robyn! From the very first moment, she made the whole process of securing my Edinburgh flat absolutely seamless. I was a bit anxious about finding the perfect place, but Robyn went above and beyond to make it happen. She truly listened to what I wanted and somehow managed to get me into the flat I had my heart set on, something I wasn’t even sure was possible.What really stood out was how Robyn treated me like a friend rather than just another client. She was always available to answer my questions, no matter how small, and she handled everything with such care and attention to detail. It was clear she genuinely wanted to help, and it made all the difference.Thanks to Robyn, I’m now got my tenancy agreed in a flat that I absolutely love, without any of the usual stress that comes with moving. If you’re looking for someone who will make your life easier and actually care about getting you into the right home, Robyn is the one to go to. She made the entire experience a pleasure, and I’m so grateful for all her hard work.

Charmi · 1 September 2024

★★★★★ 1/5

Trustpilot

Avoid this letting agent at all costs

It’s disappointing that to write this review I have had to give them a star at all!DJ Alexander have to be the worst letting agency in Scotland and their checkout team in particular, the most unprofessional and least competent by a country mile.Mine has been a disgraceful and genuinely shocking end of tenancy experience. I am (was) a landlord of a single properly. It has just been vacated and has been left in an appalling state by the tenants. Absolutely filthy with an appallingly neglected, overgrown & rubbish strewn private garden area, and a whole spectrum of damage to the interior fabric of the flat, including through unapproved installations by the tenant (some of which they’ve just left in place presumably to try and disguise the damage to plasterwork and tiling if removed).I can only assume that DJ Alexander’s property inspector didn’t actually attend the flat in person for the check out inspection and / or paid zero heed to the terms of the PRA and the schedule of condition in so doing. This team is quite genuinely dangerously incompetent, such is the level of complete oblivion with which they have approached their obligations at tenancy end.If you are a landlord be aware that this letting agency does nothing to actually earn their fees - they are unconcerned with ensuring that a tenant abides by the PRA terms and as for upholding the value in, and purpose of, forking out for a record of condition at tenancy outset - forget it. I did., but DJ Alexander haven’t actually bothered to measure the checkout condition of my fiat against it. As can be said about every aspect of my relationship with this shower, every penny paid to them has been money for absolutely nothing.Oh, and they’ll pass you all round the houses too when you phone, and refuse to give you access to your own keys too. Heaven forbid they should actually offer meaningful service.I cannot stress this enough - avoid, avoid, avoid this letting agent at all costs. Unhelpful, unprofessional and incompetent, they are nothing but a deeply unpleasant stain on the Scottish property sector.

Kay · 30 August 2024

★★★★★ 5/5

Trustpilot

My property relationship manager…Gabrielle Kirkness

My property relationship manager Gabrielle Kirkness prompty connected me to a contractor who was able to rectify the fault on my patio door . I’d tried to effect a repair but the contractor was able to fully adjust door settings . All done in a short time at my convenience.

Mr · 29 September 2026

★★★★★ 5/5

Trustpilot

Leigh Daniel is an absolute rockstar at..

Leigh Daniel is an absolute rockstar at her job! She doesn't just meet expectations; she exceeds them with flying colors. Her level of understanding and kindness is unmatched, making the whole process smooth and enjoyable. Leigh's sharpness and amazing personality shine through in every interaction, making her a standout agent at Dj Alexander. Trust me, when Leigh is on your side, you know you're in good hands!Dj Alexander is the real deal, offering properties for every taste - modern, cozy, or luxurious. What sets them apart is their genuine and welcoming approach. The team is like your favorite neighbors - friendly, warm, and trustworthy. You can rely on them completely. Dj Alexander is the top choice for a letting company you can trust.

Chiaza · 27 August 2024

★★★★★ 5/5

Trustpilot

Alison from DJ Alexander Edinburgh has…

Alison from DJ Alexander Edinburgh has been an outstanding contact since we moved into our new flat. She's been quick and efficient in addressing any concerns we've had, making sure everything was handled smoothly.Alison's proactive communication and commitment to our comfort have made the transition into our new flat stress-free. It's clear she takes pride in her work and truly cares about the properties and tenants she manages.We highly recommend Alison and DJ Alexander for anyone looking for a reliable and attentive property manager. Thank you, Alison, for making our move such a positive experience!Logan & Brandon

L · 22 August 2024

★★★★★ 1/5

Google

Feedback is I'm very desapointed at handeling my cleaning and desposig my very good items....pushing it to ged rid of items and not being there when that happen. I 'm still in questioned if more good items went into rubbish without my knowledge? Not happy and woried at same time.

Vila · 11 September 2025

★★★★★ 5/5

Trustpilot

Superb Support and Service from Chris and Gill

I had an amazing experience with DJ Alexander, thanks to the incredible help from both Chris and Gill. They were both super nice and went out of their way to make sure everything was handled smoothly. From answering all my questions to providing support throughout the entire process, they made moving so much easier.Chris and Gill were always available, professional, and genuinely cared about making my experience a positive one. I couldn't have asked for better service.Thank you both for all your help! I highly recommend DJ Alexander, especially if you have the pleasure of working with Chris and Gill.

Abel · 21 August 2024

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience with DJ Alexander, especially with Karolina who was incredibly helpful throughout the process of setting everything up for our new rental. She made the whole process feel really fast, easy and straightforward. We would definitely recommend DJ Alexander to anyone looking for a rental!

Lauren · 30 September 2026

★★★★★ 5/5

Trustpilot

“I had an excellent experience with…

“I had an excellent experience with Alexandra Property Agent. From the very beginning, communication was clear and professional. They took the time to understand what I was looking for and guided me through the process with patience and care. Everything was handled efficiently, and I always felt supported and well-informed. I especially appreciated their friendly approach and attention to detail, which made the whole experience stress-free. I would definitely recommend Alexandra Property Agent to anyone looking for reliable and trustworthy service.”

Aly · 25 September 2025

★★★★★ 1/5

Google

I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time. DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect: 1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed. 2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded. 3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.

Duncan · 10 August 2024

★★★★★ 5/5

Trustpilot

D J Alexander Lettings - A professional experience

D J Alexander Lettings, Edinburgh, have been thoroughly professional throughout the rental process. We have found all members of staff that we have dealt with extremely helpful, efficient and very clear in all aspects of their communication with us. A special thanks to Gill Robertson‑Cree who assisted us through the application process. She had a wonderful manner and answered all our questions competently. We would have no hesitation in using D J Alexander in the future or recommending them to others.

Sandra · 9 August 2024

★★★★★ 1/5

Trustpilot

I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander

TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time.DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect:1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed.2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded.3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.Be wary as this company seems to have miraculously improved their trustpilot score. Are a number of legitimate reviews being removed? As I have said above we have photographic documentation to prove the catastrophic failings of DJ Alexander and hope those who read this review have not yet committed themselves into a contract with this despicable company.

DF · 8 August 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience with DJ…

I had a fantastic experience with DJ Alexander in Glasgow. Ailie and Diane were both incredibly helpful, professional, and supportive throughout the whole process. They kept me updated every step of the way, answered all my questions quickly, and made everything smooth and stress-free. Their friendly approach and attention to detail really stood out. I’m very grateful for their excellent service and would highly recommend DJ Alexander, especially Ailie and Diane, to anyone looking for a reliable real estate team in Glasgow.

Garvit · 23 September 2025

★★★★★ 1/5

Google

DJ Alexander are thief’s! Avoid renting with this company. Refusing to return our £1,800 deposit. When we viewed the flat (21 Hughenden Gardens) it was filthy but the agent who showed us around informed us it was due to have a deep clean so not to worry. When we got the keys it was immediately evident no clean had been done at all. Photos attached of just some of the mess left in the rooms. The entire place was filthy, dirty floors, sticky counters, dusty everywhere, used sanitary pads, old rotting food. We got the keys on a Friday evening so could not wait until the following week to ask them to clean it so we had to clean the entire place which added extra stress to our move. During our short 8 month stay in this flat they never fixed any issues we reported upon moving in. The smoke alarms didn’t work when we moved in. The buzzer intercom didn’t work. The taps were loose. Unsafe wiring in plugs in the hall. Nothing was addressed or sorted. When we moved out we spent the entire day cleaning the flat to an immaculate standard as we were aware from reading reviews DJ Alexander will try anything to keep your deposit. I even repainted scuffs on the walls to ensure they didn’t have a single thing to say. It had been 4 weeks since we handed our keys in and we still do not have the deposit. For the first 4 weeks I’ve been consistently emailing and phoning asking when I can expect my deposit back. They have now informed me they expect to take £300!!! cleaning fee due to dust on the intercom (that doesn’t work!!) and some dust behind a radiator. I had to ask multiple times for an actual quote for this cleaning with a breakdown on how they are getting to £300 and they kept just saying they would get one. Finally after repeatedly chasing I have been sent a quote (which from other reviews I strongly believe DJ Alexander either takes a portion of the ‘cleaning’ fee or has some stakes in this business). Within the breakdown it states ‘dusting of intercom and radiators £80. ‘Cleaning of master bedroom £40’ How can they actually get away with this? What cleaner charges this for some light dusting of skirting boards? Again we left the flat absolutely spotless, far cleaner than we found it and they are still trying to charge us £300 cleaning fee. They should be completely embarrassed and ashamed of themselves. Do NOT rent with DJ Alexander unless you don’t mind not receiving your deposit back - because trust me they will find any way to keep it. They are dishonest, scheming, scammers.

Bethan · 15 February 2026

★★★★★ 5/5

Trustpilot

Improving support

The support we have received from the property team recently has been great. When we had a plumbing issue at our flat in Newington, our Property Relationship Manager, Gabrielle Kirkness, was prompt and proactive in suggesting solutions. This made a potentially stressful situation much easier to manage and resolve.

NIKOLAOS · 25 September 2026

★★★★★ 5/5

Google

We've been with DJ Alexander now for more than 10 years and we have consistently received excellent service and support for our two properties rented out in Edinburgh. One of our properties was recently advertised and rented out by DJ Alexander in less than a month and at a higher rent than paid by our previous tenants. A very smooth and well managed process from exit by our previous tenants to entry by our new tenants.

Richard · 15 March 2026

★★★★★ 5/5

Trustpilot

Viewed a property with Giulia…

Viewed a property with Giulia Ceccarelli at the Edinburgh office who was extremely helpful and knowledgable. Not only does Guilia have in-depth knowledge of the local buying and selling market, she also has plenty of knowledge about managing rental properties. Her insightful recommendations and expert guidance were invaluable. I would recommend Giulia to anyone looking for a viewing agent who goes above and beyond to provide exceptional service. Thank you again for your outstanding work, Giulia!

Dora · 13 September 2024